Sound Generations

aka Senior Services   |   Seattle, WA   |  https://soundgenerations.org/

Mission

To support people on their aging journey through community connections and accessible services.

Notes from the nonprofit

Equity and Inclusion Statement At Sound Generations we embrace the belief that racial and other social identities should be respected and affirmed. In support of this belief, we are building an equitable and inclusive organization and providing our team of staff, volunteers and board members with the tools to address institutionalized racism and other forms of oppression. All members of our team are responsible for providing and supporting an equitable and inclusive work environment that will enrich our interactions with each other and our products and services. This responsibility provides the foundation for empowering our customers (primarily those who are aging and giving care to others) so that their needs are justly represented and their desires are compassionately heard.

Ruling year info

1982

Chief Executive Officer

Jim Wigfall

Main address

2208 2nd Ave Ste 100

Seattle, WA 98121 USA

Show more contact info

Formerly known as

Senior Services

EIN

91-0823767

NTEE code info

Senior Centers/Services (P81)

Meals on Wheels (K36)

Transportation (Free or Subsidized) (P52)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The world’s population is aging: virtually every country in the world is experiencing growth in the number and proportion of older adults in their population. For the past five years, someone in America has been turning 65 every eight seconds. In Sound Generations' service area of King County, By 2025, 1 in 4 adults in King County will be 65 or older and the number living in poverty will double. Without the availability of services and programs for this at-risk population, they will face grave health and economic risks that result in a low quality of life that no one deserves.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Meals on Wheels & Mobile Market

Meals on Wheels delivers nutritious meals directly to the homebound King County residents aged 60 years or more who have difficulty shopping or cooking. Mobile Market delivers grocery items at competitive prices with no delivery fee.

Population(s) Served
Seniors
People with disabilities
Economically disadvantaged people

Advocates provide access to a full range of information and resources to help King County seniors, people with disabilities, and those that care for them maintain independence, increase security, and improve their quality of life. Our highly-trained staff and volunteers help assess needs and provide referrals to a wide range of services, including in-home support, food and nutrition, housing, health and wellness, legal, employment, counseling, and transportation.

Population(s) Served
Seniors
Caregivers
Veterans

GRAT offers outreach, comprehensive assessment and early intervention for aging adults who are escalating toward crisis.

We provide guidance with options for elders and their families on their aging journey

Our team of experienced clinicians provides outreach to older adults 55 and over who have been referred for services by family, friends, or others concerned for their safety and well-being. The heart of GRAT is engaging with an elder, learning about their health and support, their strengths, difficulties, day to day functioning, and what they care about most. GRAT then helps connect older adults and loved ones with community resources for stabilization.

Population(s) Served
Seniors

Hyde Shuttles provides door-to-door van service for older adults aged 55 and older and adults with disabilities throughout many communities in King County. Our friendly, specially-trained drivers transport riders to hot meal programs, medical appointments, senior centers, grocery stores and other local destinations. For those who have difficulty getting around, the service provides an opportunity to socialize and stay active within their communities.

Volunteer Transportation manages a team of 400 volunteers who use their own vehicles to provide a safe, personalized transportation service, taking people to and from appointments and waiting with them until they are ready to return home. The seniors who use our service greatly appreciate the helping hand and moral support.

Population(s) Served
Seniors
People with disabilities

We provide confidential assistance to anyone in King County caring for an adult at least 18 years of age. Following a full assessment, our advocates help identify community services and assist in securing the services needed. We also provide caregiver support groups and workshops.

Population(s) Served
Caregivers
Seniors
Veterans

Community Dining is a network of sites throughout King County where those aged 60 and up can enjoy an affordable, nutritious meal with other older adults.

It’s a great way to stay engaged with a local community, as many locations are connected to senior centers and other civic or cultural organizations. Guests can make friends, enjoy a hot meal and learn about other fun events and activities.

At all locations, lunch is free with a suggested donation of $4 for those aged 60 and up. Everyone is welcome and there are no income-based eligibility requirements.
For those under the age of 60, there is a nominal fee of $10.

Population(s) Served
Seniors
Economically disadvantaged people

Affordable home maintenance for Seattle, Bellevue and Shoreline homeowners of any age who have low or moderate incomes. Our staff technicians provide parts at cost and labor at affordable rates. We also offer flexible, interest-free payment plans. Projects we help with include basic plumbing, carpentry, electrical work, accessibility modifications and other repairs.

We offer free water-saving toilets (as well as free installation) to eligible Seattle homeowners through our Water Conservation Project.

Population(s) Served
Seniors
Economically disadvantaged people

Our trained specialists empower people of all ages, especially older adults, to understand their legal and consumer rights, with topics including estate planning, guardianship, power of attorney, consumer/debt/bankruptcy, and probate. The Elder Law Clinic−a partnership between SRA and the King County Bar Association−provides free 30-minute consultations for those who need to meet with an attorney.

Population(s) Served
Seniors
Caregivers

EnhanceFitness offers low-cost group exercise classes specially designed for older adults of all abilities. Classes focus on four key areas: cardiovascular exercise, strength training, balance and flexibility, and are led by certified instructors at an individual pace. One of two award-winning, community-based health promotion programs comprising Project Enhance, a nationally-recognized leader in evidence-based fitness and wellness programming for older adults .

Population(s) Served
Seniors

To help people thrive at every age, Sound Generations offers a range of high-quality fitness classes, health workshops and other affordable resources designed with the specific needs of older adults in mind. We offer a wide variety of evidence-based health promotion programs locally including our EnhanceWellness 1:1 health coaching program created in Seattle and available nationally.

Population(s) Served
Seniors

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

These numbers include program clients & Senior Center visitors. The 2020-21 decrease in people served is mostly due to Senior Center closures and in-person fitness class cancellations due to COVID.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Veterans, People with disabilities

Related Program

Meals on Wheels & Mobile Market

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Represents Meals on Wheels meals served. Does not include Community Dining meals served.

Number of clients assisted with legal needs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Senior Rights Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Topics we help with include Estate Planning, Power of Attorney, Probate, and Guardianship

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people

Related Program

Pathways Information & Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Number of people served by the Pathways Information and Assistance staff and volunteers. This is includes providing solutions for questions regarding case management, housing, and utility assistance.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

We are continuing to strengthen our data collections around this metric as we have so many sites and volunteers. In 2020-2021, the pandemic limited volunteer involvement.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers

Related Program

Caregiver Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Metric relates to Caregiver Outreach and Support Clients served. Our Caregiver advocates offer free, confidential and personalized services to unpaid caregivers residing in King County.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Total volunteer hours for all of our twelve programs and five partner sites. 2020-2021 decrease is a result of the COVID-19 pandemic.

Number of jobs completed by Minor Home Repair.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Extremely poor people, Low-income people, People with disabilities

Related Program

Minor Home Repair

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The COVID-19 pandemic gathering restrictions caused a decrease of completed jobs in 2020-2021.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

As Washington State’s largest provider of comprehensive services for aging adults and their loved ones located in King County, we aim to be a safety net of essential services older adults need to feel welcomed, included, and cared for in a community that affirms aging.

Our donors, volunteers, and staff help thousands of individuals improve their health outcomes as they age by….
• Offering essential and accessible services at low or no cost
• Providing socialization and peer connections in their community
• Developing evidence-based programs with measurable outcomes that are vital to one’s quality of life
• Supporting families caring for loved ones with resources

In 2020, we served tens of thousands of older adults, adults with disabilities, and their loved ones. Our twelve programs and five Community Partner Sites remain passionate and committed to helping people age their way. Whether navigating resources, looking for community connections, or needing access to care, you can be assured that are our dedicated and resourceful staff will support you every step of the way on the aging journey. Our commitment of support prides itself in respecting all communities. Our staff is continually assessing access to our services to ensure all, especially our increasingly diverse under-served and marginalized elder communities, can access assistance when needed. Everyone deserves access.

Expanding Program Offerings

Sound Generations welcomed a new program that offers outreach, comprehensive assessment and early intervention for aging adults who are escalating toward crisis. The Geriatric Regional Assessment Team (GRAT) provides outreach to older adults 55 and over who have been referred for services by family, friends, or others concerned for their safety and well-being. The heart of GRAT is engaging with an elder, learning about their health and support, their strengths, difficulties, day to day functioning, and what they care about most. GRAT then helps connect older adults and loved ones with community resources for stabilization. During the current pandemic GRAT will be providing outreach services by telephone, rather than in clients’ homes.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Older adults, adults with disabilities, and the people who care for them in King County, WA.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We run a MOW program that serves home-bound older adults and we started seeing a comment comment on multiple surveys in regard to meal variety. This feedback prompted us to probe deeper and understand from our clients what variety meant to them. This uncovered the lack of culturally appropriate food to serve our cast demographic of clients that included Asian-American, East African, and Hispanic clients. We now serve halal meals, kosher meals, vegan meals, and offer rice as a side.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Sound Generations
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Sound Generations

Board of directors
as of 3/11/2022
SOURCE: Self-reported by organization
Board chair

Jennifer Graves

Kaiser Permanente Washington

Alayne Fardella

Cheryl Cobbs-Murphy

David Haack

Living Care Lifestyles

Jennifer Graves

Kristen Burton

With a Little Help, Inc.

Manav Goel

Facebook

Mary Do

Special Olympics WA

Mary Pierce

Pamela Williams

King County Long-Term Care Ombudsman Program

Robert Pasterick

Sumedha Kukreja

Virtual Kare

Tracy Powers

Synergy Home Care of East King County and North Seattle

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/11/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 03/03/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.