Hopelink

Redmond, WA   |  https://www.hopelink.org/

Mission

Hopelink's mission is to promote self-sufficiency for all members of our community; we help people make lasting change.

Notes from the nonprofit

Let us share a success story that puts a human face on statistics: Carol contacted Hopelink for assistance with her family’s rent. She and her family moved out of a shelter and into their own apartment in March, just days before she and her partner were both laid off due to Covid-19. Hopelink was able to cover their rent and part of the utility bills for May, plus connect the family to Hopelink’s pre-packed grocery support program and other community resources. Both Carol and her partner expect to be returning to their jobs once restrictions are eased, but in case they want or need to find additional or replacement work, they were also referred to Hopelink’s Employment program for either a one-time resume review session, or to talk about working with a coach on a more sustained basis.

Ruling year info

1977

Chief Executive Officer

Dr. Catherine Cushinberry

Chief Operations Officer

Mr. Geoff Crump

Main address

PO Box 3577

Redmond, WA 98073 USA

Show more contact info

EIN

91-0982116

NTEE code info

Homeless Services/Centers (P85)

Human Service Organizations (P20)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Since 1971, Hopelink has taken the lead in tackling the issues that prevent low-income families and individuals in north and east King County, WA from achieving stability and gaining the tools and skills they need to exit poverty. With a focus on lasting solutions, our unique approach to change addresses multiple needs that face individuals and families; weaving a tapestry of support that begins with the essential needs of food, shelter, heat and access to healthcare, and continues the journey from poverty through adult education, help finding a job, transportation, family development, and financial capability.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Assistance

When a family doesn't have enough food, stability in other areas is impossible. Hopelink’s Food Assistance program offers a safe and welcoming environment where clients can obtain fresh, healthy food – including fresh produce, bread, soup, pasta, peanut butter, rice, canned fruits and vegetables, beans, tuna, and refrigerated dairy items. Once registered, clients may visit one of Hopelink’s five food banks twice a month. The amount of food received is based on family size.

Population(s) Served
Economically disadvantaged people

Emergency Family Shelter:

Hopelink’s Kenmore and Redmond shelters provide a short-term home for families in crisis. With a goal of finding stable, permanent housing, families in the Kenmore and Redmond shelters are able to stay on a month-to-month basis.

Transitional & Long-Term Housing:

Hopelink’s transitional and long-term housing programs in Bellevue, Bothell, Duvall, and Redmond include comprehensive support to help families move from crisis to stability. Transitional housing units provide a secure home for up to two years. Families in long-term housing are able to stay longer, as long as they meet their lease requirements.

Population(s) Served
Economically disadvantaged people

The goal of Hopelink’s energy program is to keep members of our community safe and warm, and to contribute to a stable home environment. We believe a household should never have to choose between heat and electricity or other necessities, such as food, health care, or shelter. Energy assistance funds enable our community members to devote their resources to other crucial expenses.

Population(s) Served
Economically disadvantaged people

When a family is in danger of losing its home in a crisis, Hopelink offers a program that can help to provide a portion of the funds needed to prevent eviction. Preventing homelessness costs at least five times less than helping a family regain stable housing after it is lost.

Hopelink can help pay rent during a time of financial need. If a family is experiencing a short-term financial crisis due to unexpected expenses – such as medical bills, auto repair, or loss of income – Hopelink may be able to help pay one month’s rent so that the family can stay in their home.

Population(s) Served
Economically disadvantaged people

Hopelink Transportation includes three programs: DART Transit, Medicaid Transportation, and Mobility Management.

Hopelink provides public DART Transit through a contract with King County Metro. DART offers bus routes in some neighborhoods using mini buses that can go off regular routes to pick up and drop off passengers. DART operates on a fixed schedule, but one that has more flexibility than regular Metro Transit buses.

Hopelink also provides Non-Emergency Medical Transportation in King and Snohomish counties for medical services covered by Medicaid.

Hopelink’s Mobility Management team provides education and resources through three travel training programs in King County: Travel Ambassadors, Mobilize! Public Transit Orientation, and Getting Around Puget Sound (GAPS).

Population(s) Served
Economically disadvantaged people

Hopelink’s Employment Services program provides resources, tools, and individual coaching during the job search process. Whether a client is hoping to get back into the workforce or are contemplating a career change, Employment Specialists can help identify interests and skills and guide in developing a successful career path.

An Employment Specialist also helps a client develop a high-quality resume and cover letter, as well as practice job interviews. Clients learn job search strategies, including how to network as a way of uncovering the hidden job market.

Population(s) Served
Economically disadvantaged people

Hopelink Adult Education classes equip adults with the skills they need to succeed in school, find a job, achieve life goals, and thrive in our community. Classes prepare immigrants and refugees for the U.S. workplace and prepare people who did not graduate from high school to earn a GED or high school diploma.

Population(s) Served
Economically disadvantaged people

Worrying about money can affect every part of our clients’ lives; adding stress and keeping them from moving ahead. Hopelink’s Financial Literacy program provides tools and services to help clients attain financial stability. Program options include:

Meeting one-on-one with a trusted financial coach who cares about helping clients achieve their goals.

Attending any of a number of workshops on such topics as budgeting, credit, banking, risk management and planning for times of financial uncertainty and hardship.

Referral to additional online resources or other group workshops.

Population(s) Served
Economically disadvantaged people

Hopelink’s Family Development Program helps struggling families create a long-term, step-by-step plan of action for the future. Working one-on-one with a Case Manager, family members discover their unique strengths, set goals, and work toward those goals. Families tailor their action plans to their unique needs, and these plans may include such areas as education, employment, health, housing stability, parenting, and financial management. Case Managers also are connected to many local resources and will offer referrals and advocate for families when necessary.

Population(s) Served
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of unduplicated individuals served in our Food Assistance program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Food Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the count of individuals who received food from our food banks or our emergency food bags.

Number of unduplicated individuals served in all housing programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the count of individuals who lived in our housing and received 5,557 case management hours.

Number of unduplicated individuals served in all adult education programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Adult Education

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the count of individuals who took our GED or EFW programs.

Number of unduplicated individuals served in our Employment program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Employment Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the count of individuals who were counseled in our Employment program. There were 110 job placements.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hopelink's mission is to promote self-sufficiency for all members of our community; we help people make lasting change. Our vision is a community free of poverty.

Hopelink's Theory of Change demonstrates the goals and objectives of our services within the community.

Hopelink addresses basic needs—such as food and shelter—in order to help people in crisis attain stability, while also ensuring that those at risk of losing stability have the support they need to remain secure. For families and individuals in crisis, eliminating the stresses of homelessness and hunger is an essential first step in easing the sometimes debilitating effects of poverty; enabling family members to focus on the next steps required to exit poverty. For those at risk of hunger or homelessness during times of financial hardship, providing for basic needs can prevent families and individuals from falling into crisis.

Hopelink helps clients acquire the tools, skills and knowledge that will help them exit poverty and permanently change their lives. Because those who turn to Hopelink for help are not earning a living wage (the amount of income necessary in order to live without any financial assistance), Hopelink programs are geared toward helping clients exit poverty by focusing on increasing their income, improving their employment potential, maintaining stable housing, and advancing their education.

Since 1971, Hopelink has established itself as a leader in tackling issues that prevent low-income families and individuals from achieving stability and gaining the tools and skills they need to exit poverty. The needs of the individuals we serve are often complicated, and our programs continually evolve to help address them. Our experience has taught us that there are no simple answers for ending poverty in our community - it requires a multi-faceted, coordinated approach and a focus on the key issues that affect each family with whom we work. We have helped more than one million people.

Our region is diverse in culture, in faith, in geography and in opportunity. Hopelink is committed to being not only a service-provider for the marginalized communities in our region, but a staunch advocate to stand alongside and fight to close the opportunity gap. We demonstrate our commitment everyday by the services we offer and the causes for which we advocate.

Hopelink serves over 64,000 people annually through our transportation programs and our community services. We served over 20,000 in our stability programs and over 1,800 in our equipped to exit poverty.

In 2019, from our stability programs:
 Our Food Assistance program served 15,436 unduplicated individuals from 7,035 households with 2,359,458 meals.
 Hopelink housed 483 people from 135 households.
 88% of the exited households moved into more stable housing.
 93% of shelter residents exited to more stable housing.
 Hopelink provided 1,803 individuals from 1,041 families with $549,859 in total financial assistance.
 8,634 individuals from 3,789 households stayed warm with $2,691,370 in energy assistance.

In our longer-term programs designed to equip clients with the skills to exit poverty:
 Adult Education taught 347 students in either our GED study and prep course or our job-focused English For Work class.
 Our Employment program served 246 clients for whom there were
 118 job placements and
 86 clients received one or more job placements.
 62 economically vulnerable clients received a total of 164 hours of Financial Coaching through our Financial Capability program.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve individuals, families, children, seniors, and people with disabilities, and those impacted by COVID-19 in north and east King County, WA.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We have revamped all policies and procedures related to program agreements, assessments, and in-take forms to make them more family-centered and trauma informed. The language now is more about building relationships with families we serve and less about rules and regulations listing out things clients can’t do, shouldn’t do, and are required to do. We also rolled out to families a companion survey so they could make suggestions and tell us how they felt about the new language and new forms.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Six months into using these new forms and the survey, we have received positive responses back. Our families are excited about all the newly worded document. They say it feels more human and speaks to the relationship to be built with the Case Manager. Clients know that the Case Manager will walk alongside the family.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Hopelink
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hopelink

Board of directors
as of 5/4/2021
SOURCE: Self-reported by organization
Board co-chair

Andrew Magill

Community Volunteer


Board co-chair

Penny Sweet

Mayor, City of Kirkland

Andrew Magill

Community Volunteer

Geoff Deane

Chief Technology Officer, Ecellix

Penny Sweet

Mayor, City of Kirkland

Terry Lukens

Mediator and Arbitrator JAMS

Cheré Bautista

Bank Teller, U.S. Bank/A

Mark Berry

Partner, Davis Wright Tremaine

Angela Birney

Mayor, City of Redmond

Racheal Chhong

Substitute Teacher

Manka Dhingra

State Representative

Chris Gehrke

Certified Public Account

Paul Graves

Community Volunteer

Doris McConnell

Council Member, City of Shoreline

Tana Senn

State Representative

Nickhath Sheriff

CEO/Founder Muslim Community Resource Center

Byron Shutz

Community Volunteer

Vandana Slatter

State Representative

Aaron Morrow

Disability Policy Advocate

Lillian Strothers

Community Volunteer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 05/04/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/09/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.