GOLD2023

Excelsior Wellness

Your Homegrown Healthcare System

aka Excelsior Wellness Center; Excelsior Holistic Schools; Excelsior Integrated Care Center; Excelsior Family Medicine   |   Spokane, WA   |  www.ExcelsiorWellness.org

Mission

Excelsior Wellness aligns people, institutions, and resources to restore and preserve our community’s mental, emotional and physical health, and well-being. Our vision is that all people live healthier, stronger, and more satisfying lives. Our values are quality, compassion, adaptation, and innovation.

Notes from the nonprofit

We are committed to self-improvement. Our goal is to offer as many services and benefits as possible in our commitment to creating a truly inclusive and employee-centered environment. Excelsior will continue to hold Diversity, Equity, and Inclusion as essential values to support our core Mission, Vision, and Values. Addressing issues of diversity, equity, and inclusion in the work of every employee. As an organization, we will implement our plan through the commitment of executive and department leadership, our Diversity, Equity, and Inclusion Council, and action teams consisting of representation across the organization’s departments. We believe the actions of a few cannot eliminate systemic inequities. Our success is dependent on employees and partners of Excelsior taking strong positive action for the culture to change. Our plan provides employees throughout Excelsior the tools and education to build a more culturally inclusive workforce accountable to the communities we serve.

Ruling year info

1983

CEO

Andrew Hill

Main address

3754 W Indian Trail Rd

Spokane, WA 99208 USA

Show more contact info

EIN

91-1189908

NTEE code info

Community Mental Health Center (F32)

Specialized Education Institutions/Schools for Visually or Hearing Impaired, Learning Disabled (B28)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Excelsior Family Medicine

A Holistic Approach To Family Medicine

We value person-centered and trauma-informed family medicine. We believe your voice and choice guides our service planning.

Visit our website, www.excelsiorfamilymedicine.org, to learn more about our services.

Population(s) Served

Where we work

Awards

Governor's Award Medium Non-Profit of the Year 2016

WA State Employment Securities Department

Affiliations & memberships

ULEA 2020

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Excelsior Wellness is a private non-profit homegrown healthcare system alternative. Education, behavioral health, primary care, and social and human services are integrated to provide holistic and comprehensive services to those we serve. Our employees understand the value of inter-professional integration. We know that people seek partnerships in their wellness and recovery journey.

We have redefined the need for accommodations in the workplace, as our responsive approach to meeting employee needs is as individualized as the services we provide. We value the expression of ideas and the willingness to collaborate on solutions. Our commitment to Diversity, Equity, and Inclusion is central to our employee resources and our quality improvement process. Our DEI plan allows our organization to foster an employee-centered and inclusive culture marked by unity, collaboration, and respect.

Excelsior’s continuum of provider organizations recognizes recovery as a daily process to combat the stressors of each day. Our thoughts, emotions, and behaviors contribute to our sense of being well, and our recovery process is essential to promoting positive thoughts, emotions, and behaviors. Excelsior promotes eating well, sleeping well, moving well, and thinking well. We recognize our employees’ and providers’ recovery process is essential to be able to partner with another person in their wellness and recovery journey.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection

Financials

Excelsior Wellness
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Excelsior Wellness

Board of directors
as of 04/17/2023
SOURCE: Self-reported by organization
Board chair

Carmen Green

Alan Basham

Dennis Hession

Andrew Hill

Ex-officio

Carmen Green

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 4/7/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/26/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.