SPOKANE NEIGHBORHOOD ACTION PARTNERS

Neighbors By Your Side

aka SNAP   |   Spokane, WA   |  http://www.snapwa.org/

Mission

Increasing the human potential of our community by providing opportunities for people in need.

Ruling year info

1986

CEO

Ms. Julie Honekamp

Main address

3102 W Whistalks Way

Spokane, WA 99224 USA

Show more contact info

EIN

91-1311127

NTEE code info

Public Housing (L21)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2018.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

SNAP’s service alignment is intentionally geared and revamped as needed towards addressing our communities top priority needs in housing, economic development and community action in both policy and direct service efforts. SNAP is continuing to build and strengthen our integrated, coordinated intake processes to link a client in any program to other needed resources within SNAP and in the general community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community and Emergency Services

Lending a hand to those in need is a wonderful thing to be able to do as a citizen of a community. For over five decades now, SNAP has been supporting people through individual development services as well as emergency services for those in crisis. These include a food bank and farmer's market, transitional housing and day care for the homeless, long term care ombudsmen for seniors, and the Spokane Community Voice Mail program.

Population(s) Served
Economically disadvantaged people

Making ends meet is not easy in the current economy, especially when it comes to the cost of energy. SNAP offers a number of programs to ease the financial impact for those in need, and more importantly helps keep homes heated.

Population(s) Served
Economically disadvantaged people

Everyone deserves the opportunity to have a place to call home. SNAP's Housing Opportunities programs assist people by offering quality, affordable rental housing and by helping people to sustain and acquire home ownership.

Population(s) Served
Economically disadvantaged people
Unemployed people

When it comes to maintaining a home - whether it be a mobile home, house, or apartment complex - SNAP offers loans and grants to improve energy efficiency, make critical home repairs, and address hazardous conditions including handicap modifications. This includes weatherization and conservation education workshops.

Population(s) Served
Economically disadvantaged people

Individual financial planning and business ventures are the focus of the programs offered by SNAP Financial Stability Programs. SNAP's economic development teams work with low-to-moderate income people who are ready to move towards permanent economic change and growth.

Population(s) Served
Economically disadvantaged people
Unemployed people

Where we work

Accreditations

CSBG Organizational Standards Assessment - 100% compliance 2020

Awards

Best Grassroots Advocacy Group 2009

The Inlander

Nonprofit Trustee Leadership Award 2008

Leadership Spokane

Agora Award - Nonprofit Category 2007

Greater Spokane, Inc.

Community Development Financial Institution Certification 2007

U S Department of the Treasury

Nonprofit of the Year 2006

Spokane Valley Chamber of Commerce

Affiliations & memberships

Better Business Bureau Accredited Charity 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of businesses developed

This metric is no longer tracked.
Totals By Year
Related Program

Financial Stability

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Related Program

Housing Opportunities

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Housing Opportunities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of nursing home visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Housing Opportunities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Energy Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of families served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Average change in client credit score

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Financial Stability

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of jobs created and maintained

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Financial Stability

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of homes saved from foreclosure

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Financial Stability

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of home repairs and accessibility modifications completed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Housing Improvements

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of participants attending course/session/workshop

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Our workshops comprise of:Conservation Education, Money and Credit Management, Business Development, First-time Home buyer Education and Student Loan Management

Number of homes purchased by first-time home buyers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Housing Opportunities

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We want:

- To better collaborate and communicate with partners.

- To deliver core essential services.

- To measure client progress, incrementally and progressively.

- Resiliency to respond strategically to changing circumstances.

Strategic Goal One - We want to better collaborate and communicate with partners. To achieve this, we will:

A. Create opportunities to educate SNAP staff and partner agencies about each other's capabilities.

B. Develop a community engagement plan.

Strategic Goal Two - We want to deliver core essential services. To achieve this, we will:

A. Provide staff with more SNAP service-oriented training, using team-building whenever possible.

B. Create and implement a coordinated client intake process.

C. Identify gaps in our ability to reach outcomes and create a plan to fill gaps.


Strategic Goal Three - We want to measure client progress, incrementally and progressively. To achieve this, we will:

A. Measure client experience through regular feedback that incorporates quantitative and qualitative data.

B. Create and implement Story-Mapping to track client progress throughout the organization (if funding is secured).

C. Plan, implement and evaluate SNAP's overarching outcomes toward increasing client results.

Strategic Goal Four: We want resiliency to respond strategically to changing circumstances. To achieve this, we will:

A. Analyze client data and track trends for SNAP's communication, program design needs and supports grants management.

B. Enhance agency web telecommunications and technology for a better fit in the 21st century.

C. Increase capacity for proactive and responsive action by providing professional development and team-building for all staff.

D. Create an all-agency contingency plan.

E. Grow unrestricted funds.

Strategic Goal One - We want to better collaborate and communicate with partners. Some of the actions we will take include:

1. Share information with 40 partners annually.

2. Featuring SNAP partner services, monthly in the staff communication.

3. Leading tours for media, board, and partners.

4. Promoting an annual advocacy plan.

5. Interacting with partners via poverty simulations.

Strategic Goal Two - We want to deliver core essential services. Some of the actions we will take include:

1. Appointing Resource Team members to Staff Council.

2. Inviting Resource Team to present at Supervisory Committee, annually.

3. Facilitating SNAP program tours for staff.

4. Announcing changes and SNAP service updated to staff.

5. Implementing integrated phone system (509-456-SNAP).

6. Piloting a cross-training program for intake.

7. Developing and implementing coordinated intake.

8. Evaluating supervisor-to-staff ratio.

9. Performing barrier/gap analysis to better reach overarching agency outcomes.

Strategic Goal Three - We want to measure client progress, incrementally and progressively. Some of the actions we will take include:

1. Developing electronic feedback options to understand client experience.

2. Creating partial standardization of client surveys to include quantitative and qualitative assessments.

3. Cultivating a funder for the story-mapping project.

4. Securing a consultant to develop the story-mapping concept.

5. Applying ROMA-cycle techniques to each overarching outcome. (Results-Oriented Management & Accountability)

6. Setting up process to recruit volunteers who can perform client survey follow-up.

Strategic Goal Four: We want resiliency to respond strategically to changing circumstances. Some of the actions we will take include:

1. Interconnecting databases where possible.

2. Tracking collective long-term client trends to analyze results.

3. Developing intranet, moving agency to Windows 7, evaluating client database and implementing Virtual Private Network.

4. Consolidating and assessing servers, enhancing antivirus protection, establishing back-up printing plan for each office.

5. Integrating mobile devices, installing client videos in offices, developing long-range server replacement plan.

6. Story-mapping, revamping website, backing up server data at second office, standardizing electronic file storage.

7. Training in cultural leadership development.

8. Facilitating job shadows.

9. Conducting Staff training.

10. Providing multi-cultural training for staff to enhance communication.

11. Revising all-agency contingency plan.

12. Developing a cultivation and stewardship plan.

13. Implementing cultivation and stewardship plan.

14. Reaching 2014 goal of $550,000 in giving (increasing over time).

Through the decades, SNAP has continued to evolve and change as the needs of the community have changed. The broad support we
receive from funders, partners and sound board leadership allows us to be ready and flexible in serving our clients. Many things have shifted at SNAP over the past 50 years, including the growing complexity of funding and regulations as well as our pursuit to understand and increase our impact through outcomes and data analysis. One thing has remained constant, however, and that is the unwavering compassion and commitment we have to the people we serve. It is that dedication that has made our community a stronger, more stable place.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

SPOKANE NEIGHBORHOOD ACTION PARTNERS
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

SPOKANE NEIGHBORHOOD ACTION PARTNERS

Board of directors
as of 9/27/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. Jeff Nave

Inland Group

Term: 2015 -


Board co-chair

Gayle Ekins

Community at Large

Term: 2021 - 2023

Timm Ormsby

Washington State Representative

Ken Isserlis

Felice Law Offices

Patrick Lynch

Avista

Andy Billig

Washington State Senator

Jon Carollo

Volunteers of America

Vicky Dalton

Spokane County Auditor

Raju Hegde

Spokane Community College

Jeff Holy

WA State Representative

Chad Jensen

Inland Power

Mary Murphy

Community Volunteer

Bill Robinson

Robinson Research

Tom Tremaine

Community Volunteer

Lyndia Wilson

Spokane Regional Health District

Carmen Jones

Community Volunteer

Jeff Nave

Foster Pepper, PLLC

Karen Stratton

City of Spokane

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/29/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data