Nourishing • Connecting • Empowering

aka Family Works   |   Seattle, WA   |


FamilyWorks connects neighbors and families to nourishing food, essential resources, and a supportive community, so people can build resiliency to meet life’s challenges. FamilyWorks advocates with dignity, inclusion, and empowerment.

Ruling year info


Executive Director

Ms. Marcia Wright-Soika

Main address

P.O. Box 85420

Seattle, WA 98145 USA

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NTEE code info

Food Banks, Food Pantries (K31)

Human Service Organizations (P20)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

For many, FamilyWorks is their safety net during difficult seasons. As families and individuals have faced economic hardships and social isolation related to the pandemic FamilyWorks has worked hard to be a constant, reliable resource for families and individuals seeking food, support, and a caring community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Bank

The FamilyWorks Food Banks are dedicated to providing fresh, healthy food to people and families in our community who are experiencing hunger or are in danger of experiencing hunger. In addition to fresh produce, meat, and dairy products, we also strive to have a number of specialty items on hand, such as baby and infant foods and supplies, diabetic and low-salt items, as well as vegan, vegetarian, and culturally-specific foods. Our emergency nutrition programming stretches beyond the walls of our Food Banks and includes "no-cook bags" for our housing insecure neighbors, weekend "Power Packs" for local food-insecure students, grocery delivery for seniors and home-bound individuals, and appointments with a WIC nutritionist.

Population(s) Served

The FamilyWorks Resource Center is a warm and inviting place where families and individuals are welcomed and encouraged to participate in programs designed to support and enhance a nurturing and vibrant community. Our staff and volunteers provide individual support, skill building, and resource information to people and families in our community for free. The Resource Center programming includes our Play and Learn groups (offered in English, Spanish, and Japanese) that serve families and caregivers with children from birth to 5 years old, our free Parenting Classes & Workshops, covering topics such as Child/Infant CPR to Positive Discipline, and our Children's Basics program that provides free used clothing, diapers, books, and toys for young children. Finally, our resource referral staff provide information to connect people to community services that help them meet their individual and family needs. This may include connection to food, clothing, financial services, mental health resources, employment and other basic needs as well as additional family programs & services.

Population(s) Served
Children and youth

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our primary goals are to:

(1) improve the nutritional status of homeless and very-low-income individuals, families, children, homebound seniors, and disabled adults by distributing and delivering high-quality food in our community;

(2) expand access to nutritious food to low-income people in Northwest Seattle who are affected by the closure of the Greenwood Food Bank;

(3) increase access to additional basic resources through one-on-one assistance; and

(4) help vulnerable families, teen parents, and low-income individuals to develop their parenting, job, and life skills.

We meet people's basic needs and help them to create a path to greater resiliency through:

(1) Food banks that provide a variety of nutritious food at two sites;
(2) Ready-made bags of protein-rich and no-cook food distributed to homeless customers;
(3) Regular grocery deliveries to housebound seniors and disabled adults;
(4) weekend food bags distributed to school children; (5) afternoon snacks for children at a local homeless shelter;
(6) one-on-one assistance in Spanish and English for resource referrals;
(7) free parenting classes;
(8) a Teen Parent program;
(9) access to free, basic-needs resources such as diapers, clothing, books, and toys;
(10) drop-in playgroups in English, Spanish, and Japanese; and
(11) one-on-one computer tutoring and employment counseling.

FamilyWorks is the only organization in Seattle with a food bank and family resource center in the same building. Because of this unique blend of services, neighbors and families have access to nutritious groceries at both our Greenwood and Wallingford Food Banks, as well as a wide array of programs and resources at our Wallingford Family Resource Center.

At the outset of the pandemic our team implemented innovative program adaptations so that we could be "differently open," and serve our community in the most relevant and meaningful way possible. These adaptations included:
- Moving our multilingual playgroups online;
- Opening a satellite resource center at a local high school;
- Converting a conference room into a Community Closet where families, by appointment, can access free clothing, diapers, books, and much more;
- Doubling our home grocery deliveries for seniors and families who felt vulnerable and anxious about leaving their homes;
- Created a "Food Bank Express" program to help reduce lines at our Food Bank and allow participants to pick up their food more efficiently utilizing a text-to-go system.

Families have trusted and relied on us to be their safety net during this
most difficult season. At FamilyWorks, we are proud that we have been able to respond when our community needed us most.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    FamilyWorks has built strong relationships with a diverse community of families in our programs: English language learners, Latinx families, immigrant/refugee populations, families of color, underserved and low-Income families, single-parent-headed families, and families experiencing homelessness. More than 70% of FamilyWorks’ participants overall are from low- or extremely low-income households. Nearly 25% of those who visit our food banks are single adults experiencing chronic homelessness. FamilyWorks reaches a diverse group of families with multilingual programs in English, Spanish, Japanese, and and Somali. FamilyWorks also serves seniors and adults with disabilities who are living in low-income housing with mobile food programs.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In a 2019 survey of our Food Bank participants, we received requests for “more vegetables, less sugar”, and 87.4% responded with “fruits and vegetables.” To address this, FamilyWorks partnered with Northwest Harvest and the American Heart Association to develop a series of nutrition principles to guide our work, which was put into effect in early 2021. Under the nutrition policy, FamilyWorks’ warehouse organizes items offered in the no-cook bags in an easy way for food bank staff and volunteers to follow, giving us guidelines to pack food bags with nutrient-dense options, and giving donors who are considering donations to our food banks a helpful nutritional guide for those donations. We have also developed partnerships with numerous local farmers to ensure a consistent supply of produce.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Participant feedback has been greatly beneficial in increasing the variety, availability, and flexibility of FamilyWorks’ programming. Participants serve as volunteers for community-building events and provide input into field trips and other family programs that are responsive to their household needs. Many volunteer with the Community Closet and other regular FamilyWorks’ services. Recommendations for program topics, guest speakers, and formatting are applied to future programs. FamilyWorks continues to modify and adapt its programs based on the needs and desires of the community. Through our program evaluations, surveys, and relationships with participants, we are committed to creating responsive and adaptive programs that are desirable to participants.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Board of directors
as of 06/09/2022
SOURCE: Self-reported by organization
Board chair

John Olson

Caroline Mburu

John Olson

Legal Tech Co.

Alison Parsons

Alessandra Pollock

Clara Behnke

Navigating Cancer

Tiare Mathison

Wallingford Presbyterian Church

Patricia Emmons

Larry Gail

Archon Capital Management LLC

Kristina Herrmann


Megan Scoville


Brianna Jackson

Stolte Family Foundation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/6/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


No data

Race & ethnicity

No data

Gender identity

No data


No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 08/27/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.