NTEN

Portland, OR   |  https://www.nten.org

Mission

We are creating a world where missions and movements are successful through the skillful and equitable use of technology. We build transformative power by connecting people who are putting technology to work for social change. We build their individual and collective capacity for doing good by offering expert trainings, researching effective approaches, and providing places where relationships can flourish. We relentlessly advocate for the redesign of the systems and structures that maintain inequity.

Ruling year info

2000

CEO

Amy Sample Ward

Main address

P.O. Box 86308

Portland, OR 97286-0308 USA

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EIN

91-2072298

NTEE code info

Alliance/Advocacy Organizations (S01)

Professional Societies, Associations (W03)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We are creating a world where missions and movements are successful through the skillful and equitable use of technology. We build transformative power by connecting people who are putting technology to work for social change. We build their individual and collective capacity for doing good by offering expert trainings, researching effective approaches, and providing places where relationships can flourish. We relentlessly advocate for the redesign of the systems and structures that maintain inequity.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nonprofit Technology Conference

The Nonprofit Technology Conference (NTC) is the nonprofit industry’s signature technology event, bringing together the best and brightest nonprofit professionals from around the world to collaborate, innovate, and maximize effectiveness. The NTC is the event to attend if you want your company to stand out in the nonprofit technology sector. It’s the place to BE SEEN, with over 1,700 attendees connecting and learning about the latest technologies, best strategies, and pressing issues. Attending the NTC gives you the opportunity to make connections with decision-makers and thought leaders.

Population(s) Served
Adults

Each year, we present over 100 online learning opportunities. We'll help you keep up on the latest ways for you to use technology—from online fundraising and social media to cloud computing and hardware solutions.

Population(s) Served
Adults

NTEN’s community of 50,000 individuals are busy all year long reading our newsletter and reports, attending some of our over 100 online events a year, participating in our vibrant online community discussions, and taking part in the dozens of local community and educational events we hold each year.

Population(s) Served
Adults

NTEN collaborates with partners worldwide to bring you research, articles, surveys, and other original documents about important issues in nonprofit technology. We cover topics ranging from e-benchmarks to cloud adoption to IT budgeting and staffing. NTEN reports and research are used by tens of thousands of nonprofits each year.

Population(s) Served
Adults

In 2015, we launched the Digital Inclusion Fellowship with support from Google Fiber and The Knight Foundation, recruiting 16 local community leaders to serve for one year with community based organizations to establish and expand programs addressing the digital divide.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of conference attendees

This metric is no longer tracked.
Totals By Year
Related Program

Nonprofit Technology Conference

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

NTC registration fluctuates each year based on location. We had over 2,400 registrations for the 20NTC before Covid. 2021 was our first all virtual event.

Total number of organization members

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

NTEN no longer offers organizational membership which had higher numbers but lower engagement; all memberships are individual now starting in 2020.

Number of research studies conducted

This metric is no longer tracked.
Totals By Year
Related Program

Reports and Research

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

NTEN conducts original research and produces resources each year as well as contributing to partner research projects.

Number of students registered for online courses

This metric is no longer tracked.
Totals By Year
Related Program

Online Learning

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

NTEN offers online courses and a professional certificate in nonprofit technology management.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

NTEN’s theory of change includes the following primary outputs and outcomes leading us to our ultimate vision of a world where nonprofits fulfill their missions through the skillful and racially equitable use of technology.

Outputs
- Nonprofit professionals understand importance of equity and tech
- People have increased skills and capacity they put to use
- NTEN is a leading organization that nonprofit professionals want to be part of

Outcomes
- Organizations center their communities in making decisions about tech
- Nonprofit technology is a recognized field / sector / area of advancement
- The nonprofit sector is recognized for its unique skills and capabilities

To achieve this impact, NTEN’s programs fit into a three-part framework:
Connect – access the people, resources, and tools that match your needs
Learn – gain the skills and knowledge necessary to achieve your goals
Change – leverage resources and knowledge for digital transformation and success

Connect
NTEN facilitates the exchange of knowledge and information within our community. We help community members connect to resources and to each other.

Learn
NTEN educates our constituents on issues of technology use in nonprofits and provides professional development opportunities. We build the capacity of organizations by creating valuable and relevant informal trainings and professional certification.

Change
NTEN facilitates changes at the individual and organizational level to ensure that nonprofits are able to make and implement better and more informed technology decisions aimed at fulfilling their missions. We support all staff in an organization in budgeting, planning, and using technology.

NTEN is the leading convener for the nonprofit technology community both through the annual Nonprofit Technology Conference and through year-round programs. We are unique in our product-agnostic equity-focused approach. NTEN has the first and only professional certificates available for nonprofit technology and digital equity. Our programs include participants from countries around the world, of all budget and staff sizes, and every mission area. Our skilled and passionate staff honor self determination in our participants, supporting individualized goals, priorities, and timelines for learning.

NTEN's community continues to grow. With NTEN's work at the intersection of equity and technology, more organizations than ever have found our training and resources critical for making decisions and navigating the pandemic's impacts on their work.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    All those working with movements and missions, including staff in nonprofits, foundations, and other social enterprises, as well as those who provide services to these same people.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We moved to a new membership model for our organization in 2019 and had planned to include a sliding scale for payment of dues. Through our community centered process for planning the changes and specifics of the new model, we decided to have a minimum on the sliding scale instead of the no cost minimum we had anticipated because of consensus in the community about the value and expectations.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

NTEN
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

NTEN

Board of directors
as of 2/18/2022
SOURCE: Self-reported by organization
Board co-chair

Bridget Jackson

NeighborWorks America

Term: 2020 - 2025


Board co-chair

Aki Shibuya

Casey Family Programs

Term: 2020 - 2025

Dee Baskin

Loan Repayment Assistance Program of MN

Bridget Jackson

NeighborWorks America

Emilio Arocho

National Association for Healthcare Quality

Aki Shibuya

Washington Women's Foundation

Nejeed Kassam

Keela

Rajneesh Aggarwal

Provoc

Praan Misir

Ontario Library Association

Leon Wilson

The Cleveland Foundation

Jude Shimer

The Center for Popular Democracy

Rubin Singh

OneTenth Consulting

Yesenia Sotelo

SmartCause Digital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 01/31/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Non-binary
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 09/10/2019

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.