PLATINUM2022

Unity Care NW

Health Care for Everyone

aka Unity Care NW   |   Bellingham, WA   |  www.unitycarenw.org

Mission

All people deserve the opportunity to live their healthiest life. This is what Unity Care NW believes. Our mission is to increasing the years of healthy life in the people and communities we serve. We accomplish this by providing medical, dental, behavioral health, and pharmacy services to all regardless of ability to pay. The amount of money a person has should never determine how healthy they get to be.

Ruling year info

2002

CEO

Ms. Jodi Joyce

Main address

1616 Cornwall Ave Ste 205

Bellingham, WA 98225 USA

Show more contact info

Formerly known as

Interfaith Community Health Center

EIN

91-2168190

NTEE code info

Community Health Systems (E21)

Alcohol, Drug Abuse (Treatment Only) (F22)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

When individuals are healthy, communities are healthy. We ensure all individuals in Whatcom County, regardless of economic level or ability to pay, can access crucial medical, dental, behavioral health, and pharmacy services. The current issues in Whatcom County that we are working to solve: 15% of emergency room visits are avoidable if individuals have access to consistent care, dental access is rated as the highest need and least available in Whatcom County; 42% of local individuals and families are struggling to afford housing, transportation, childcare, food, and healthcare; opiate-related deaths in Whatcom County have increased by 22% in the last 15 years; and high ratios of population to providers have resulted in constrained access to services and have officially designated Whatcom County as a Health Provider Shortage Area. Unity Care Northwest is making progress on all of these issues to ensure a healthier community for all.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Children's Services

We are proud to provide comprehensive primary care services for children and an in-clinic Reach Out and Read program. In addition we serve thousands of children with dental services including a mobile dental van that provides dental check-ups, sealants and fluoride treatment at County schools.

Population(s) Served
Families
Economically disadvantaged people
Children and youth

We offer whole person care involving medical, dental, behavioral health, and pharmacy services.

Population(s) Served
Economically disadvantaged people
Homeless people
Families
Children and youth

Where we work

Affiliations & memberships

NCQA - Patient Centered Medical Home 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adults receiving colorectal cancer screening based on most recent guidelines

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Primary Care, Medical, Dental, Behavioral Health and Pharmacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the total number of Colorectal Cancer Screenings completed each year. The goal is to increase the amount of screenings to help with early detection.

Number of vaccines administered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Primary Care, Medical, Dental, Behavioral Health and Pharmacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This measures number of adult patients who received a flu vaccine.

Adult patients with BMI recorded and follow-up plan

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care, Medical, Dental, Behavioral Health and Pharmacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Patients aged 18 and over with (1) BMI charted and (2) follow-up plan documented if patients are overweight/obese or underweight

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Primary Care, Medical, Dental, Behavioral Health and Pharmacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This shows total number of individuals served. Total number of patient visits is more than 100,000 annually.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Primary Care, Medical, Dental, Behavioral Health and Pharmacy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the number of individuals utilizing Behavioral Health programs and counseling.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Provide Access to Health Care for Everyone, regardless of their income or insurance status.

Ensure that all people have the opportunity to live their healthiest lives.

Expand our facilities and services in Whatcom County.

Work closely with our partners to improve health outcomes throughout the community.

Build the organizational and financial resources to achieve Unity Care NW's mission.

Provide Access to Health Care for Everyone, regardless of their income or insurance status.
* Unity Care NW is growing rapidly, serving more than 21,000 of our neighbors in Whatcom County. In 2019 we added a new health center in North Whatcom County (Ferndale) and plan to continue expanding our services.

Strengthen our position as a fully integrated, patient-centered, healthcare home for the growing number of people served.
* Ensure that people who choose Unity Care NW as a healthcare home can easily access and utilize all services Unity Care NW provides.
* Expand organizational structure and staffing proactively to ensure high quality of care as Unity Care NW grows.
* Strengthen referral systems and relationships to ensure that the Patient Centered Medical Home is integrated into a broader and highly functioning Patient Centered Medical Neighborhood.

Expand our facilities and services in Whatcom County.
* Establish a dedicated dental facility for adults in Bellingham.
* Build a new Ferndale facility with expanded medical, dental, and behavioral health services, to increase access for north Whatcom County.
* Develop an enhanced web of co-located maternal and child health services.

Work closely with our partners to improve health outcomes throughout the community.
* Facilitate enrollment of Whatcom residents into health insurance.
* Work collaboratively to emphasize and strengthen preventive care and chronic disease management for vulnerable populations throughout Whatcom County.
* Find innovative solutions to geographic, economic, and cultural barriers that impede access to care.

Build the organizational and financial resources to achieve Unity Care NW's mission.
* Ensure that Unity Care NW's Board has the skills, expertise, and understanding to guide the organization into the future.
* Develop succession plans for key staff positions and Board Members.
* Build Unity Care NW's marketing and fund development capacity to better achieve its mission.
* Establish Unity Care NW as an employer of choice.

Unity Care NW is fortunate to have a strong and stable staff. Our medical, dental, and behavioral health providers are all strong, and seniority in these departments continues to grow.

Unity Care NW's Board, over 50% of which is comprised of our patients, sets the strategic vision of the organization and provides critical programmatic and budgetary advice and oversight.

Unity Care NW is in a solid financial position as we expand due increasing third party insurance participation resulting from the Affordable Care Act and our successful enrollment activities, growth in pharmacy revenue, excellent decisions made by the staff and Board of Directors in response to the budget crisis, and increased provider productivity.

Areas of success are:

• Increasing % and number of people with high blood pressure whose blood pressure and cholesterol levels are controlled.

• Increasing % and number of people with diabetes whose blood sugar levels, cholesterol levels and blood pressure are controlled.

• Increasing % and number of adults appropriately immunized against pneumonia, tetanus, diphtheria, pertussis, and influenza. Increasing % and number of children appropriately immunized against childhood diseases.

• Increasing % and number of people appropriately screened for cervical, colorectal, and breast cancer

• Increasing number of children receiving dental sealants and fluoride treatments.

• Declining number of people using unnecessary emergency room services.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Unity Care NW
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Unity Care NW

Board of directors
as of 03/17/2022
SOURCE: Self-reported by organization
Board chair

James Brown

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 1/19/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/19/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.