Catholic Social Services

“Providing help, creating hope”

Anchorage, AK   |


We compassionately serve the poor and those in need, strengthen individuals and families, and advocate for social justice.

Ruling year info


Execitive Director

Lisa D.H. Aquino

Main address

3710 E 20th Ave

Anchorage, AK 99508 USA

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NTEE code info

Temporary Shelter For the Homeless (L41)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We provide help and create hope for the hopeless in Alaska through a variety of supportive services and programs. Through serving our guests and meeting their needs, we strive to help them build hopeful and fulfilled lives. There are over 1,000 people living homeless in Anchorage, and CSS shelters serve nearly 400 of these people every day. Brother Francis Shelter and Clare House are more than just emergency shelters for adults and families. Homeless Family Services Case Managers work around the clock to help people move out of homelessness so that they may experience productive, healthy, and fulfilled lives We know that sheltering homeless people is just one aspect of ending homelessness. The real work is in making sure people stay in their homes. Especially amid challenges such as global pandemics and economic hardships.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Brother Francis Shelter

Brother Francis Shelter, a program of Catholic Social Services, is an emergency shelter for men and women in Anchorage without a home. We serve the homeless with dignity, care, compassion and with an emphasis on moving our guests toward self-sufficiency.

Most of our shelter guests want to transition out of homelessness, and our staff is trained and ready to provide them with every opportunity to do so.

We offer our guests access to a variety of different services and supportive programs to help them transition out of homelessness.

Population(s) Served
Homeless people

Clare House provides services that address the basic needs of clients entering the emergency shelter program. This includes safe, warm shelter, food, water and other necessities for both moms and their children. While families are transitioning out of survival mode, Clare House offers 24-hour support and case management services to help guide families to permanent stability. This program provides our clients with stability, consistency and a positive support system, which works hand in hand in building trust and self-esteem.

Moms and kids are often in compromised situations sleeping in a car or on the street with no where else to go before they find refuge at Clare House.

Case management services are integral to helping women shift from homelessness to independence.

Population(s) Served
Women and girls

St. Francis House Food Pantry is the largest client choice food pantry in the state of Alaska, providing about 100 families with an emergency supply of food daily, and at no cost to the client.
Client choice means you pick the food you take home to your family from our shelves, just like the supermarket!
St. Francis House Food Pantry also distributes items for The Emergency Food Assistance Program, senior boxes for the Commodity Supplemental Food Program, vouchers for the Senior Farmers’ Market Nutrition Program, and items for the Summer Food Service Program that serves children 18 years of age and younger.

Population(s) Served
Economically disadvantaged people

Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) from their former life experiences to the new skills required for success in the United States. Through a focus on economic self-sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish.
By providing comprehensive, culturally sensitive case management to assist our clients in learning about the U.S., RAIS seeks to encourage self-sufficiency through early employment.

Population(s) Served
Immigrants and migrants

Homeless Family Services (HFS) is a case management program that helps homeless individuals and homeless families with children. HFS staff work with families to address barriers that prevent them from being self-sufficient. The goal is to connect them to the resources to find a place to call home. HFS travels to the families wherever they may be — a camp site, a motel or a car.
Our case management encompasses, Shelter-Based, Community-Based, and Supportive Services for Veteran Families.

Population(s) Served
Homeless people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donors retained

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Families, Economically disadvantaged people, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Our Donor Retention Rate is 50%. We have decreased our "donors" in recently through rigorous data clean up process removing duplicates. This has allowed us to develop connections with donors.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We are aiming to mend the holes in society's safety net, alleviate suffering, and promote social change by meeting basic human needs and offering thoughtful opportunities for life changing growth.

We keep in mind these guiding principles in our work every single day we serve vulnerable Alaskans.
Reverence for humanity
Striving for excellence
Empowering personal fulfillment
Strengthening community through collaboration

We want to live in a world where our neighbors are housed, safe, and well fed. We believe that our community can achieve this through collaboration, the support of our donors, and the strength of the individuals we serve.

We have transitioned or Homeless Family Services team and case management workers to also work on keeping families housed. We need to find stable and permanent housing for many people in Anchorage but the work does not stop there. We must also support people when they are transitioning out of homelessness. Keeping people housed is important to ending homelessness in our community.
To support people we are:
Offering rent relief
Providing families with tools and household goods
Bill payment relief
Job support
We are able to do this work because of our generous and loyal donors and community partners.

We are rapidly hiring more case managers and maintaining communication channels throughout our programs so that families can be served and their needs met wherever they are at in life.

Since March of 2020 we have either permanently housed or supported over 250 individuals from losing housing. We continue to support clients and ensure resources are accessible to all. We are resilient to the challenges of tomorrow and will continue to rapidly house and ensure that clients receive the best care and support as they gain their independence.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection,


Catholic Social Services

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Catholic Social Services

Board of directors
as of 7/15/2021
SOURCE: Self-reported by organization
Board co-chair

Mark Fineman

Cook Inlet Housing Authority

Term: 2020 - 2022

Board co-chair

Elaine Kroll

First National Bank Alaska

Term: 2020 - 2022

John Conway

High Point Construction

Fr. Scott Medlock

St. Patrick's Parish

Kirsten Schultz

Providence Health and Services Alaska

Stormy Jarvis

Regal North Commercial

Lisa Bruner


Jeff Baird

Rasmuson Foundation

Christian Muntean

Vantage Consulting

Melissa Jay


Michelle Egan

Alyeska Pipeline Service Company

Thomas Stark

Wells Fargo Bank

Stephanie Aicher

Cook Inlet Region, Inc

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/5/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data


No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 02/05/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.