Smartphones for Service Members
Support, Connect, Empower: For Veterans and Their Families
Programs and results
What we aim to solve
Smartphones for Service Members (SFSM) addresses the communication gap for veterans, active-duty service members, and their families. Many veterans, especially those in low-income situations or experiencing homelessness, lack access to smartphones and computers needed for job applications, healthcare, and staying connected to loved ones. Active-duty personnel face high costs for international communication, making it difficult to stay in touch during deployments. Military families, particularly children, also need devices for education and staying connected. SFSM provides smartphones, airtime, computers, and emergency financial assistance to help them stay connected and access vital resources.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Connected Heroes Program
This program provides veterans with free smartphones, ensuring they stay connected to loved ones and the resources they need. The initiative helps veterans who may not have the means to afford modern communication devices, enabling them to access critical support services and stay in touch with their family, friends, and caregivers.
Operation Call Home
Through Operation Call Home, we supply active-duty military personnel with pre-paid airtime, ensuring they maintain vital lines of communication with their families while deployed. This program boosts morale and provides peace of mind to both service members and their loved ones, helping them stay connected during long deployments or critical missions.
Next-Gen Empowerment Program
This initiative focuses on providing tablets and computers to the children of active-duty military families. By equipping them with technology, the Next-Gen Empowerment Program ensures these children have access to educational resources and stay connected with family members during deployments, empowering them with the tools they need to succeed academically and socially.
Vets at Risk Emergency Fund
The Vets at Risk Emergency Fund provides financial assistance to veterans in immediate need of support. Whether they are facing housing insecurity, unexpected medical bills, or urgent personal expenses, this program is designed to provide quick, vital relief to ensure veterans are not left vulnerable during times of crisis.
Where we work
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of groups brought together in a coalition/alliance/partnership
This metric is no longer tracked.Totals By Year
Type of Metric
Other - describing something else
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Smartphones for Service Members (SFSM) is focused on providing vital communication tools to veterans, active-duty military personnel, and their families to ensure they stay connected with loved ones and essential services. Our organization aims to:
Equip Veterans with Communication Tools: We provide smartphones to veterans who cannot afford them, helping them access healthcare, job opportunities, and critical support services, improving their quality of life and social connectivity.
Support Active-Duty Personnel: By offering pre-paid airtime and communication devices, we ensure that service members deployed around the world can stay connected with their families, boosting morale and emotional support.
Empower Military Families: We provide tablets and computers to the children of active-duty service members, ensuring they have access to educational resources and can maintain regular contact with their parents, regardless of deployment status.
Provide Emergency Financial Assistance: SFSM offers emergency cash grants to at-risk veterans facing crises such as homelessness or sudden financial hardship, ensuring they receive timely support.
Our goal is to remove barriers to communication, create a support system for military families, and provide critical assistance to veterans in need. We aim to help thousands of veterans and service members annually, ensuring no one is left disconnected or unsupported.
What are the organization's key strategies for making this happen?
Our strategies for achieving the mission of Smartphones for Service Members (SFSM) revolve around targeted outreach, strong partnerships, and sustainable funding. Here's how we plan to make it happen:
Building Partnerships with Corporations and Nonprofits: We aim to collaborate with tech companies, telecommunications providers, and veteran service organizations. These partnerships will help us secure donations of smartphones, tablets, computers, and pre-paid airtime, as well as provide distribution networks for delivering devices to veterans, active-duty personnel, and military families.
Fundraising and Grant Acquisition: We will raise funds through corporate sponsorships, individual donations, and grants from foundations that support veterans and military families. Our goal is to build a diverse and sustainable funding stream to maintain and expand our programs.
Community Engagement and Awareness Campaigns: Through social media, online fundraising platforms, and community outreach, we will engage the public in our mission. We will run campaigns to raise awareness of the need for communication tools among veterans and military families, encouraging both monetary and in-kind donations.
Efficient Program Management and Delivery: We will develop systems to streamline the collection, refurbishment, and distribution of donated devices. By working with R2-certified recycling partners, we ensure that all donated electronics are refurbished or responsibly recycled, keeping our operational costs low while maximizing the number of beneficiaries.
Tracking and Reporting Impact: We will monitor the success of our programs through detailed reporting on the number of devices distributed, airtime provided, and veterans assisted through emergency funds. This data will allow us to measure our impact, identify areas for improvement, and strengthen our case for continued support from donors and partners.
By leveraging these strategies, we will ensure that SFSM can sustainably support veterans and service members, expanding our reach and impact year after year.
What are the organization's capabilities for doing this?
Smartphones for Service Members (SFSM) is well-positioned to meet its goals through a combination of established partnerships, efficient operational systems, and a deep commitment to serving veterans, active-duty military personnel, and their families.
Strong Partnerships: We have built relationships with key technology companies and organizations that allow us to receive donations of smartphones, tablets, computers, and airtime. These partnerships help us secure the resources needed to execute our programs efficiently. Additionally, our collaboration with certified recycling partners ensures that all donated electronics are handled responsibly, either refurbished for reuse or recycled in accordance with industry standards.
Experienced Leadership and Dedicated Team: Our team, led by Program Director Stephen Smith, brings together a wealth of experience in nonprofit management, technology, and veterans’ services. This expertise ensures that we can effectively plan, execute, and expand our programs. The team’s background in consumer electronics gives us a distinct advantage in sourcing, refurbishing, and distributing devices.
Efficient Operations and Logistics: SFSM has established a streamlined process for collecting, refurbishing, and distributing devices. Our operational infrastructure, based in Las Vegas, ensures that we can manage incoming donations efficiently and meet the needs of veterans and service members nationwide. This efficiency allows us to maximize the number of devices and airtime we provide, while keeping overhead costs low.
Fundraising and Financial Support: We have already secured support from major corporations and platforms like Google, Walmart, Microsoft, and PayPal, which helps us maintain a stable funding base. Our ongoing fundraising efforts, including grant writing and individual donations, provide the necessary financial backing to grow our programs.
Community Engagement and Awareness: Our organization actively engages with the community through social media, events, and partnerships with veteran service organizations. By leveraging these networks, we raise awareness about the communication needs of veterans and military families, driving both monetary and in-kind donations.
With these capabilities, SFSM is equipped to meet its objectives of providing essential communication tools and emergency financial assistance to those who have served. Our strong foundation and commitment to impact ensure that we can continue to grow and meet the evolving needs of our target populations.
What have they accomplished so far and what's next?
Smartphones for Service Members (SFSM) has made significant progress in achieving its mission to bridge the communication gap for veterans, active-duty service members, and their families. Since its inception, SFSM has:
Distributed Devices to Veterans: We have successfully issued thousands of smartphones to veterans across the U.S., helping them reconnect with their families, access vital resources, and pursue employment opportunities. This has been especially impactful for low-income and homeless veterans.
Supported Active-Duty Personnel: Through our airtime program, SFSM has provided pre-paid airtime to active-duty service members stationed overseas, ensuring they can maintain regular communication with their loved ones during deployments, thus improving their morale and mental well-being.
Assisted Military Families: Our program has delivered tablets and computers to the children of active-duty service members, ensuring they have the educational tools necessary for remote learning and keeping them connected to their deployed parents.
Expanded Fundraising and Partnerships: SFSM has built strong relationships with corporate sponsors such as Google, Microsoft, and Walmart, helping secure funding, technology donations, and program support. Additionally, we’ve garnered individual donations through fundraising campaigns, allowing us to expand our outreach and impact.
Through these initiatives, SFSM has made tangible strides toward its goals, positively impacting the lives of veterans and military families while building a sustainable foundation for future growth.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Smartphones for Service Members
Board of directorsas of 09/12/2024
Chairman of the Board Stephen Smith
Smartphones for Service Members
Term: 2019 - 2028
Asterio Jorgo
Smartphones for Service Members
Dominique Solis
Smartphones for Service Members
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 09/11/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.