METROPOLITAN FAMILY SERVICE
Moving Lives Forward
Programs and results
What we aim to solve
MFS works to help people move from poverty to prosperity, from inequity to social justice, and from social isolation to connectedness.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
MFS SUN Community Schools
Our Community School sites are located in Beaverton and East Multnomah County. Community Schools are extended day programs offered by nonprofits in public schools. MFS offers early childhood, elementary, middle, and high school Community School programs in 5 school districts in the Portland metro area. Enrichment activities, homework help, mentoring, and access to support services (school based food pantries, clothes closets, and community referrals) help our kids and their families thrive. Offering a vibrant and welcoming atmosphere for individuals of all ages, languages, and socio-economic backgrounds means everyone can be part of their school and their community. By providing safe and engaging learning centers located in schools, children, families and neighborhoods grow stronger and students flourish.
MFS AARP Foundation Experience Corps
AARP Foundation Experience Corps is a national program housed locally at Metropolitan Family Service. This intergenerational volunteer tutoring program engages adults 50 and older to work 1:1 with kindergarten through 3rd grade students to help them reach critical literacy benchmarks by the third grade.. Findings show significant gains in reading and behavior. Mentors commit to serving throughout the entire school year, 4-10 hours per week and:
-Serve in neighborhood schools
-Work one-to-one and in small groups
-Support children in K-3rd grade
-Focus on developing literacy skills
-Build self confidence in the children served
-Receive excellent training and ongoing support
MFS Parent Coaching
Parent coaches provide home visits to families to strengthen parenting skills, communication and understanding of child development, utilizing an evidence-based parent education curriculum. Coaches link families to community resources and opportunities.
MFS Project Linkage
Staff and volunteers are linked with older adults and people with disabilities who need transportation services to remain independent in their homes. Volunteers provide minor home repair to older adults living in their own homes. This program makes it possible for people to age with dignity and feel connected to their community.
MFS Economic Empowerment
- WAYS TO WORK is an economic empowerment program with a focus on working programs that provides financial education and below market rate loans to purchase, repair or refinance a car for work, childcare and school related transportation. combines low-interest car loans with financial education, budget consulting, and personalized management. Ways to Work is integrated as part of comprehensive individual and/or family stabilization plans alongside other key social services MFS offers, such as case management and parent education.
- Financial coaching provides individual coaching to help people build credit and manage debt
- WOMEN'S ECONOMIC EMPOWERMENT helps low income women participate more fully in the economy by providing culturally responsive career planning and job readiness training.
- SF2020 YOUTH INTERNSHIP: MFS is part of Successful Families 2020, a collaborative partnership with local culturally specific organizations. High school age youth participate in activities which invest in their community through work based learning, connecting to local professional mentors, gaining economic empowerment skills and participating in career exploration experiences.
- WAYS TO SAVE (Individual Development Accounts- IDA) are savings accounts that make it possible for low-and moderate-income Oregonians to build assets by making monthly savings deposits that are matched 3:1.
- SAVERLIFE is a matched savings program open to people at 80% median income or less.
- CREDIT COACHING: In partnership with Prosper Portland, MFS provided one-on-one coaching to small business owners whose credit scores affect their ability to borrow and grow their businesses.
MFS Ready, Set, Go!
Ready, Set, Go! is a culturally responsive early childhood education and parent engagement program providing low resourced families with access to high quality learning environments led by expert staff. Ready Set Go is offered in 5 schools in partnership with school districts.
MFS Family Resource Coordination
Family Resource Coordinators navigate health, education, and other human service systems for families with children age 6 and under so they can get the resources they need to be successful. Coordinators then follow up with families and providers to ensure services have been successfully accessed and have met the families' needs for stability, health and school readiness.
MFS Hunger Relief
MFS operates 5 school-based food pantries, 3 open markets, after school meal sites, summer meal sites, school community gardens and 2 harvest share programs through the Oregon Food Bank, all bringing fresh produce and healthy food to our community. Last year, MFS served nearly 1.6 million pounds of food to over 8,500 people through our school-based food distributions, while we taught and learned from over 400 students and adults enrolled in our cooking and nutrition education classes.
MFS Social Purpose Works
Connects pro bono professionals with nonprofits that need expertise with short term, high impact capacity building projects.
MFS CASH Oregon
CASH (Creating Assets, Savings and Hope) Oregon is committed to improving the financial health of low income working families and individuals.
CASH Oregon provides low income families and individuals from every community and background in Oregon with the tools and resources to begin building solid financial futures. In partnership with AARP Tax-Aide, CASH Oregon supports Earned Income Tax Credit outreach and free tax preparation programs. In addition, through our strategic partnerships with financial service organizations around the State, including Innovative Change$, we facilitate easy access to financial education and services.
Where we work
Awards
Multnomah County Chair’s Partnership Award 2007
Multnomah County
Ambassador Award 2007
National Alliance for Children and Families
InspirED Changemaker Award 2016
Facebook and Yale Center Emotional Intelligence
Alfred P. Sloan Award for Business Excellence in Workplace Flexibility 2011
Alfred P. Sloan
Alfred P. Sloan Award for Business Excellence in Workplace Flexibility 2012
Alfred P. Sloan
100 Best Nonprofits to Work For in Oregon 2018
Oregon Business Magazine
100 Best Nonprofits to Work For in Oregon 2017
Oregon Business Magazine
100 Best Nonprofits to Work For in Oregon 2019
Oregon Business Magazine
100 Best Nonprofits to Work For in Oregon 2020
Oregon Business Magazine
Affiliations & memberships
Alliance for Children and Families - Member 2011
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
MFS helps 18,000 children, families and older adults move beyond the limitations of poverty, inequity and social isolation. Seventy three percent are clients of color.
Number of people within the organization's service area accessing food aid
This metric is no longer tracked.Totals By Year
Population(s) Served
Families, Economically disadvantaged people
Related Program
MFS Hunger Relief
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Over 1.6 million pounds of food was distributed to 8500 people at our school based food pantries and markets.
Average change in income of clients served (in dollars)
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Economically disadvantaged people
Related Program
MFS Economic Empowerment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
MFS helped boost family income by an average of $1120 by connecting families to Earned Income Tax Credits.
Pounds of food distributed to families in need
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
1.6 Million pounds of food were delivered to 8500 families at our school based food pantries and markets.
Percent of children demonstrating improvement in social emotional skills
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
87% of children showed improvement in developing social emotional skills (as measured by the Child Behavior Rating Scale) that predict 3rd grade reading proficiency
Number of rides provided to older adults and those with disabilities
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Related Program
MFS Project Linkage
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Over 35,000 rides to medical appointments, the grocery store or social outings were provided for nearly 1100 isolated older and disabled adults.
Number of people benefiting from economic empowerment services
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Economically disadvantaged people
Related Program
MFS Economic Empowerment
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
750 people have been served through economic empowerment services, including group and 1:1 financial coaching, budgeting, asset building, debt management and credit information.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
MFS invests in the potential of families and individuals by working hard toward reaching our goals:
1. Ensuring that every child gets a good start in life and has the opportunity to grow into a healthy, educated, productive, and engaged member of our community.
2. Helping people become equipped to play an active role in their well-being and reducing societal costs for healthcare.
3. Creating opportunities that help people in our community live with dignity, security and purpose.
What are the organization's key strategies for making this happen?
MFS focuses its efforts on three key community initiatives:
1. Strengthening early childhood development and building youth success through collaboration and innovation.
2. Developing and promoting effective approaches to community-based health and wellness throughout the lifespan.
3. Advancing individual and family economic well-being.
Additionally, collaboration and partnership with other organizations is necessary and vital. On a programmatic level, MFS partners with hundreds of organizations at 30+ service sites. It is MFS' deep commitment to collaboration and partnership that is helping us work toward truly transforming the programming and systems that we need to create long-term, larger-scale change in our community.
What are the organization's capabilities for doing this?
MFS has invested in Efforts To Outcomes (ETO), a data management system with the capacity to disaggregate data by race and language in service access, retention and access. As ETO is built out for each program, MFS program, evaluation, and executive level staff will regularly assess the capacity and use of the system to achieve these goals as well as monitor service user experience of our data collection processes. MFS is creating standards and policies for routinely analyzing data collected in ETO to identify disparities of access, retention and outcomes across key demographic variables. Standards and policies for routine use of disaggregated data will be created to guide program improvement, performance management and to advance the MFS commitment to equity.
What have they accomplished so far and what's next?
MFS:
- helps low-income children succeed in school via Community School programs, school-based tutoring/mentoring & family engagement activities. MFS has created stable partnerships with over 25 schools across 7 districts over the past 18 years and provided services to 52,000+ children and parents in the past 5 years.
- supports families via early-learning/kindergarten-readiness programs; parenting, health and economic empowerment programs including low cost auto loans for working parents and Individual Development Accounts. In the past 5 years, 5,500+ families have been served.
- offers services for older adults including transportation and in-home supports to help maintain independence; in the past 5 years, 5,800+ older adults have been helped.
- MFS engages older adults who offer their expertise to children, schools and their community.
- incorporates economic empowerment services across core programs to enhance results for financial stability & other social service programs.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
METROPOLITAN FAMILY SERVICE
Board of directorsas of 03/03/2023
Katie Gallagher
Lane Powell PC
Term: 2019 - 2021
Judy Strand
Metropolitan Family Service
Jardon Jaramillo
Portland General Electric
Katie Gallagher
Lane Powell PC
Farhad Ghafarzade
Green Drop Garage
Maria Gonzalez
The Standard
Jenny MacNichol
Portland State University
Ame Wellman Lewis
Davis Wright Tremaine LLP
Brian Garish
Banfield Pet Hospital
Caron Kushner
Serendipity Center
Shea Morrison
Wells Fargo Bank
Amy Nelson
Point West Credit Union
Cheryl Myers
Oregon Chief Education Office
Brie Bridegum
Stoel Rives LLP
Deanna D'Souza
ThinkShout, Inc.
Blaire Hervey
Amazon Web Services
Jennifer Anderson-Kapke
Umpqua Bank
Bruce Murray
Retired Commercial Banker
Kevin Spooner
Warner Pacific University in the Center for Teaching and Learning
Shea Flaherty Betin
Prosper Portland
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable