METROPOLITAN FAMILY SERVICE

Moving Lives Forward

aka MFS   |   Portland, OR   |  www.metfamily.org

Mission

MFS helps people move beyond the limitations of poverty, inequity and social isolation.

Notes from the nonprofit

Since 1950, we’ve joined forces with key community partners from education, healthcare, business and government to create opportunities that change lives and make communities stronger. Our commitment to children, families and older adults encourages people across the lifespan to realize their full potential. We develop lasting solutions that bridge gaps, create equity and demonstrate respect and value for every person. MFS works within the community to deliver culturally responsive programs that help people succeed – whether it is at a school, community center or in someone’s home – we meet people where they are at. By supporting MFS you are helping to create a world where children never go hungry, young people are always educated, families are financially stable, older adults remain connected and everyone is healthy, happy, and cared for.

Ruling year info

1951

Chief Executive Officer

Ms. Judy Strand

Main address

1808 SE Belmont St

Portland, OR 97214 USA

Show more contact info

EIN

93-0397825

NTEE code info

Children's and Youth Services (P30)

Food Banks, Food Pantries (K31)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

MFS works to help people move from poverty to prosperity, from inequity to social justice, and from social isolation to connectedness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

MFS SUN Community Schools

Our Community School sites are located in Beaverton and East Multnomah County. Community Schools are extended day programs offered by nonprofits in public schools. MFS offers early childhood, elementary, middle, and high school Community School programs in 5 school districts in the Portland metro area. Enrichment activities, homework help, mentoring, and access to support services (school based food pantries, clothes closets, and community referrals) help our kids and their families thrive. Offering a vibrant and welcoming atmosphere for individuals of all ages, languages, and socio-economic backgrounds means everyone can be part of their school and their community. By providing safe and engaging learning centers located in schools, children, families and neighborhoods grow stronger and students flourish.

Population(s) Served
Children and youth
Families

AARP Foundation Experience Corps is a national program housed locally at Metropolitan Family Service. This intergenerational volunteer tutoring program engages adults 50 and older to work 1:1 with kindergarten through 3rd grade students to help them reach critical literacy benchmarks by the third grade.. Findings show significant gains in reading and behavior. Mentors commit to serving throughout the entire school year, 4-10 hours per week and:
-Serve in neighborhood schools
-Work one-to-one and in small groups
-Support children in K-3rd grade
-Focus on developing literacy skills
-Build self confidence in the children served
-Receive excellent training and ongoing support

Population(s) Served
Children and youth
Seniors

Parent coaches provide home visits to families to strengthen parenting skills, communication and understanding of child development, utilizing an evidence-based parent education curriculum. Coaches link families to community resources and opportunities.

Population(s) Served
Parents

Staff and volunteers are linked with older adults and people with disabilities who need transportation services to remain independent in their homes. Volunteers provide minor home repair to older adults living in their own homes. This program makes it possible for people to age with dignity and feel connected to their community.

Population(s) Served
Seniors

- WAYS TO WORK is an economic empowerment program with a focus on working programs that provides financial education and below market rate loans to purchase, repair or refinance a car for work, childcare and school related transportation. combines low-interest car loans with financial education, budget consulting, and personalized management. Ways to Work is integrated as part of comprehensive individual and/or family stabilization plans alongside other key social services MFS offers, such as case management and parent education.

- Financial coaching provides individual coaching to help people build credit and manage debt

- WOMEN'S ECONOMIC EMPOWERMENT helps low income women participate more fully in the economy by providing culturally responsive career planning and job readiness training.

- SF2020 YOUTH INTERNSHIP: MFS is part of Successful Families 2020, a collaborative partnership with local culturally specific organizations. High school age youth participate in activities which invest in their community through work based learning, connecting to local professional mentors, gaining economic empowerment skills and participating in career exploration experiences.

- WAYS TO SAVE (Individual Development Accounts- IDA) are savings accounts that make it possible for low-and moderate-income Oregonians to build assets by making monthly savings deposits that are matched 3:1.

- SAVERLIFE is a matched savings program open to people at 80% median income or less.

- CREDIT COACHING: In partnership with Prosper Portland, MFS provided one-on-one coaching to small business owners whose credit scores affect their ability to borrow and grow their businesses.

Population(s) Served
Adults
Adolescents

Ready, Set, Go! is a culturally responsive early childhood education and parent engagement program providing low resourced families with access to high quality learning environments led by expert staff. Ready Set Go is offered in 5 schools in partnership with school districts.

Population(s) Served
Infants and toddlers
Caregivers

Family Resource Coordinators navigate health, education, and other human service systems for families with children age 6 and under so they can get the resources they need to be successful. Coordinators then follow up with families and providers to ensure services have been successfully accessed and have met the families' needs for stability, health and school readiness.

Population(s) Served
Families

MFS operates 5 school-based food pantries, 3 open markets, after school meal sites, summer meal sites, school community gardens and 2 harvest share programs through the Oregon Food Bank, all bringing fresh produce and healthy food to our community. Last year, MFS served nearly 1.6 million pounds of food to over 8,500 people through our school-based food distributions, while we taught and learned from over 400 students and adults enrolled in our cooking and nutrition education classes.

Population(s) Served
Families
Ethnic and racial groups

Connects pro bono professionals with nonprofits that need expertise with short term, high impact capacity building projects.

Population(s) Served
Retired people
Adults

CASH (Creating Assets, Savings and Hope) Oregon is committed to improving the financial health of low income working families and individuals.

CASH Oregon provides low income families and individuals from every community and background in Oregon with the tools and resources to begin building solid financial futures. In partnership with AARP Tax-Aide, CASH Oregon supports Earned Income Tax Credit outreach and free tax preparation programs. In addition, through our strategic partnerships with financial service organizations around the State, including Innovative Change$, we facilitate easy access to financial education and services.

Population(s) Served
Economically disadvantaged people

Where we work

Awards

Multnomah County Chair’s Partnership Award 2007

Multnomah County

Ambassador Award 2007

National Alliance for Children and Families

InspirED Changemaker Award 2016

Facebook and Yale Center Emotional Intelligence

Alfred P. Sloan Award for Business Excellence in Workplace Flexibility 2011

Alfred P. Sloan

Alfred P. Sloan Award for Business Excellence in Workplace Flexibility 2012

Alfred P. Sloan

100 Best Nonprofits to Work For in Oregon 2018

Oregon Business Magazine

100 Best Nonprofits to Work For in Oregon 2017

Oregon Business Magazine

100 Best Nonprofits to Work For in Oregon 2019

Oregon Business Magazine

100 Best Nonprofits to Work For in Oregon 2020

Oregon Business Magazine

Affiliations & memberships

Alliance for Children and Families - Member 2011

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

MFS helps 18,000 children, families and older adults move beyond the limitations of poverty, inequity and social isolation. Seventy three percent are clients of color.

Number of people within the organization's service area accessing food aid

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Economically disadvantaged people

Related Program

MFS Hunger Relief

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Over 1.6 million pounds of food was distributed to 8500 people at our school based food pantries and markets.

Average change in income of clients served (in dollars)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people

Related Program

MFS Economic Empowerment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

MFS helped boost family income by an average of $1120 by connecting families to Earned Income Tax Credits.

Pounds of food distributed to families in need

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

1.6 Million pounds of food were delivered to 8500 families at our school based food pantries and markets.

Percent of children demonstrating improvement in social emotional skills

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

87% of children showed improvement in developing social emotional skills (as measured by the Child Behavior Rating Scale) that predict 3rd grade reading proficiency

Number of rides provided to older adults and those with disabilities

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

MFS Project Linkage

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Over 35,000 rides to medical appointments, the grocery store or social outings were provided for nearly 1100 isolated older and disabled adults.

Number of people benefiting from economic empowerment services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people

Related Program

MFS Economic Empowerment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

750 people have been served through economic empowerment services, including group and 1:1 financial coaching, budgeting, asset building, debt management and credit information.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

MFS invests in the potential of families and individuals by working hard toward reaching our goals:

1. Ensuring that every child gets a good start in life and has the opportunity to grow into a healthy, educated, productive, and engaged member of our community.
2. Helping people become equipped to play an active role in their well-being and reducing societal costs for healthcare.
3. Creating opportunities that help people in our community live with dignity, security and purpose.

MFS focuses its efforts on three key community initiatives:

1. Strengthening early childhood development and building youth success through collaboration and innovation.
2. Developing and promoting effective approaches to community-based health and wellness throughout the lifespan.
3. Advancing individual and family economic well-being.

Additionally, collaboration and partnership with other organizations is necessary and vital. On a programmatic level, MFS partners with hundreds of organizations at 30+ service sites. It is MFS' deep commitment to collaboration and partnership that is helping us work toward truly transforming the programming and systems that we need to create long-term, larger-scale change in our community.

MFS has invested in Efforts To Outcomes (ETO), a data management system with the capacity to disaggregate data by race and language in service access, retention and access. As ETO is built out for each program, MFS program, evaluation, and executive level staff will regularly assess the capacity and use of the system to achieve these goals as well as monitor service user experience of our data collection processes. MFS is creating standards and policies for routinely analyzing data collected in ETO to identify disparities of access, retention and outcomes across key demographic variables. Standards and policies for routine use of disaggregated data will be created to guide program improvement, performance management and to advance the MFS commitment to equity.

MFS:
- helps low-income children succeed in school via Community School programs, school-based tutoring/mentoring & family engagement activities. MFS has created stable partnerships with over 25 schools across 7 districts over the past 18 years and provided services to 52,000+ children and parents in the past 5 years.
- supports families via early-learning/kindergarten-readiness programs; parenting, health and economic empowerment programs including low cost auto loans for working parents and Individual Development Accounts. In the past 5 years, 5,500+ families have been served.
- offers services for older adults including transportation and in-home supports to help maintain independence; in the past 5 years, 5,800+ older adults have been helped.
- MFS engages older adults who offer their expertise to children, schools and their community.
- incorporates economic empowerment services across core programs to enhance results for financial stability & other social service programs.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

  • How is your organization using feedback from the people you serve?

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

METROPOLITAN FAMILY SERVICE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

METROPOLITAN FAMILY SERVICE

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Katie Gallagher

Lane Powell PC

Term: 2019 - 2021

Judy Strand

Metropolitan Family Service

Jardon Jaramillo

Portland General Electric

Katie Gallagher

Lane Powell PC

Farhad Ghafarzade

Green Drop Garage

Maria Gonzalez

The Standard

Jenny MacNichol

Portland State University

Ame Wellman Lewis

Davis Wright Tremaine LLP

Brian Garish

Banfield Pet Hospital

Caron Kushner

Serendipity Center

Shea Morrison

Wells Fargo Bank

Amy Nelson

Point West Credit Union

Cheryl Myers

Oregon Chief Education Office

Brie Bridegum

Stoel Rives LLP

Deanna D'Souza

ThinkShout, Inc.

Blaire Hervey

Amazon Web Services

Jennifer Anderson-Kapke

Umpqua Bank

Bruce Murray

Retired Commercial Banker

Kevin Spooner

Warner Pacific University in the Center for Teaching and Learning

Shea Betin

Prosper Portland

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data