PLATINUM2022

Humane Society of Central Oregon

Hand in Paw, Changing Lives

aka Bend Humane Society   |   Bend, OR   |  www.hsco.org

Mission

Strengthening the human-animal bond by advocating and compassionately caring for animals.

Ruling year info

1977

Executive Director

Sabrina Slusser

Main address

61170 SE 27th Street

Bend, OR 97702 USA

Show more contact info

EIN

93-0616957

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Veterinary Services (D40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Humane Society of Central Oregon provides physical, medical, and behavioral care for thousands of abandoned, neglected and abused animals in Central Oregon. HSCO shelters unwanted and stray companion animals in Deschutes County and six surrounding Central Oregon rural counties. HSCO is here for every animal that comes to our door. HSCO will never turn an animal away regardless of age, breed, health, behavior, or aggressive tendencies. HSCO works towards the placement of all adoptable animals. In addition, we endeavor to inspire the community to responsibly care for all animals through humane education and community outreach.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Animal Protection and Welfare

Humane Society of Central Oregon is the only open admission shelter serving Central and Eastern Oregon. This means that we do not turn away an animal for any reason. Our HOPE Pet Food Bank serves 800-1000 families with pets annually, and provides more than 25,000 lbs. of pet food and supplies to local Food Banks. We also operate a thrift store that generates 37% of the support for the shelter. We have 470 volunteers and youth programs such as Tails for Tales and summer camps.

Population(s) Served
Adults
Children and youth

Where we work

Awards

Best Non Profit 2020

The Source Magazine

Best Non Profit 2021

The Source Magazine

Affiliations & memberships

Best Non Profit Award by the Source Magazine 2020

Best Non Profit Award by the Source Magazine 2021

Best Thrift Store Award by the Source Magazine 2021

Best Special Event Award by the Source Magazine 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of animal adoptions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Animal Protection and Welfare

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

These numbers include all animals that came to us that were either adopted, returned to owners, transferred to partner placement agencies or returned to field.

Number of animals spayed and neutered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Animal Protection and Welfare

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These are surgeries performed on all animals going up for adoption, through our public spay and neuter clinic or community cats returned to the field.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

With help from our supporters, HSCO assists more than 6,500 pets and people every year.
HSCO serves companion animals and Central Oregon residents by:
• Providing physical, medical, and behavioral care for thousands of abandoned, neglected, and abused companion animals.
• Adopting companion animals into loving, responsible homes.
• Providing a lost and found pet reporting program.
• Reuniting missing pets with their people.
• Partnering with shelters in other states to transfer companion animals to improve their adaptability into loving homes.
• Serving as the Deschutes County Sherriff's and the City of Bend Police Dept. holding and care facility.
• Serving as a dog licensing and renewal site. County cat ID tags are available.
• Offering humane education programs to schools, organizations, and at community events.
• Providing a Spay/Neuter Assistance Program: Since 1975, HSCO has assisted low-income community members with deeply discounted prices for spay/neuter surgery vouchers.
• Offering volunteer opportunities for adults, organizations, and community service youth programs.
• Providing full-service private cremation of companion animals.
• Providing a pet food assistance program to pet owners in need. In 2020/21, our HOPE food bank helped families and pets by distributing 26,508 pounds of food through community partnerships and helping 880 families.
• Serving as a community service program for court-mandated adult programs.

Evaluating the relevancy of policies and how it helps us place animals.
Ensure all animals receive enrichment while in our care.
Develop and maintain strong partnerships with foster volunteers and transfer partners.
Strategically planning for the growth in the human and animal population that our area expects in the next decade.

We have strong executive, management and board leadership. We are a well-respected animal welfare non-profit east of the Cascade mountains.

We are able to provide our region with strong support thanks to financial support from individual contributors.

We have a diversified business model that includes revenues from our thrift store operations as well as service contracts for local law enforcement agencies.

Our volunteer base has increased dramatically over the past ten years and volunteer hours served at our shelter and thrift store equate to almost 18 full-time positions.

We no longer euthanize healthy feral cats but spay or neuter them and return them to their homes.

We have implemented the Association of Shelter Veterinary Guidelines to run a healthy and efficient shelter.

We work to anticipate animal welfare challenges in Central Oregon. We can use our shelter space and funding to deal with an increased number of surrendered animals in an economic downturn or a large hoarding case located in the tri-county area.

We help those having a hard time making ends meet and who need to make difficult choices about providing veterinary care and retaining their pets. Thanks to our mobile veterinary clinic, we can provide veterinary help for needy individuals and families.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    The Humane Society of Central Oregon assists people of all ages and economic backgrounds. HSCO provides low-cost spay/neuter assistance vouchers and pet food and/or litter assistance to pet owners with demonstrated financial need. We also serve as a community service program for court-mandated adults. HSCO offers humane education day camps throughout the year and a speaker program for schools and organizations. In addition, we attend many community events with our educational materials. Our donors range in age from youth hosting lemonade stands and bake sales for the animals to adults of all economic backgrounds.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Volunteers described that they didn't feel welcome by staff. We found out that staff were threatened by the work that volunteers could do and thought it might impact staff's hours. We then shared with staff the duties that were specific to volunteers and asked staff to start attending volunteer training as an hiring/onboarding component. We also did interviews with community members and other NPO's about gaps in services for pet owners and pets. We found that their is a need for a safety net program for people leaving domestic abuse situations so that they can get services while their pet is being taken care of. Emergency housing options in our area do not allow for pets to accompany their people.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We've survey attendees to fundraisers regarding their experience and used the suggestions to make changes in the future. We've surveyed our donors for what programs and practices they'd like to learn more about. We've updated our outreach based on this information.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

Humane Society of Central Oregon
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Humane Society of Central Oregon

Board of directors
as of 09/21/2022
SOURCE: Self-reported by organization
Board chair

Marla Hacker

Marla Hacker

Kenneth Betschart

Mary Biehn

Tara Duncan

St. Charles Healthcare

Mario Riquelme

Matthew Schiffman

Emily Brick

Barb Cartmell

Joey Drucker

Michael Hancock

Micky Kramer

Ross Lundman

Grant Schultz

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 9/21/2022
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Gay, lesbian, bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 03/29/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.