MOSAIC MEDICAL

Quality Care For All

Bend, OR   |  www.mosaicmedical.org

Mission

THE MISSION OF MOSAIC MEDICAL IS TO IMPROVE THE HEALTH AND WELL BEING OF THE INDIVIDUALS, FAMILIES, AND COMMUNITIES WE SERVE.

Ruling year info

2002

Chief Executive Officer

Megan Haase FNP

Main address

600 SW Columbia Street Suite 6150

Bend, OR 97702 USA

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Formerly known as

Ochoco Health Systems

EIN

93-1329158

NTEE code info

Community Health Systems (E21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our mission is to improve the health and well-being of the individuals, families, and communities we serve.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Intergrated Primary Care Services

Mosaic Medical operates as a home base for our patients' healthcare with an entire team caring for them. We are reaching beyond the boundaries of traditional medicine by bringing together multiple services within our clinic walls. Our patients benefit from a coordinated system that includes medical and dental care, behavioral health services, innovative pain management, nutrition services, pharmacy and more. The result is ultimately a healthier community.

Population(s) Served
Adults
Economically disadvantaged people

Where we work

Affiliations & memberships

Federally Qualified Health Center 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of patients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Intergrated Primary Care Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric measures the number of patients cared for across Central Oregon.

Number of Care Steps

This metric is no longer tracked.
Totals By Year
Related Program

Intergrated Primary Care Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric measures Care Steps (direct interactions) with patients across Central Oregon.

Number of visits supported by an interpreter

This metric is no longer tracked.
Totals By Year
Related Program

Intergrated Primary Care Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Every person in Central Oregon will benefit from quality health care services.

Mosaic Medical focuses intensely on collaboration, partnership, and innovation in order to fulfill our mission and vision.

Mosaic reaches beyond the boundaries of traditional medicine by bringing multiple services together in our health centers. Our patients benefit from coordinated team-based care that addresses all aspects of their physical, mental and social health.
At Mosaic, our team based approach brings together:

Medical
Dental
Behavioral Health
Pharmacy
Nutrition
Social Needs
Language Access
Insurance Enrollment
Patient Education
And Service Support
To help every patient achieve their unique health goals.

Demand for Mosaic services has increased steadily since our founding in 2002. In our first year, we served 689 patients. Today, we provide comprehensive care to 27,000+ individuals across Central Oregon.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve Central Oregon citizens.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Mosaic Medical utilizes multiple diverse Patient Advisory Committees to hear feedback directly from the patients we serve. Recently, we heard feedback from many of the Patient Advisory Committees that Mosaic Medical's 'drive up' mode of care is highly convenient beyond COVID-19, so that service will continue to be offered indefinitely and will be expanded to include blood pressure checks, among other services.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Over 50 patients sit on our Patient Advisory Councils and provide a valuable perspective related to the delivery of care and communication across Mosaic’s 15 clinics. We are extremely appreciative of their donated time and knowledge, as they assist with providing personal and detailed feedback from every clinic in the region. This allows us to receive real time feedback on new programs, ongoing services, and more.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

MOSAIC MEDICAL
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

MOSAIC MEDICAL

Board of directors
as of 3/2/2022
SOURCE: Self-reported by organization
Board chair

John McLaughlin

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 11/02/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/16/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.