Compass Family Services
Housing. Support. Hope.
Programs and results
What we aim to solve
Compass Family Services leads the way in helping San Francisco families facing homelessness secure stable housing and attain economic self-sufficiency and family well-being. We have been service innovators for more than 100 years, and 88% of the families who complete our housing programs achieve lasting success.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Central City Access Point
Compass Central City Access Point is one of three primary entry points in the city for families experiencing or at-risk of homelessness to connect with the San Francisco's Family Coordinated Entry system.
Services include the following (1) Problem solving and planning for finding safe shelter, whether with friends or family or by accessing emergency shelter; (2) Intake and assessment for families who are unable to self-resolve their homelessness through problem solving; (3) Screening for eligibility for shelter and housing programs through San Francisco's Family Coordinated Entry Program; (4) Information and referrals for services in the community that benefit homeless families.
Compass Childcare Support Services
Compass Childcare Support Services helps homeless and low-income parents with children ages 0 to 5 access early care and education programs in San Francisco.
Services include the following: (1) Screenings for eligibility and enrolling families in various types of subsidized childcare; (2) Individualized case management support; (3) Financial subsidies for childcare.
Compass Family Resource Center
Compass Family Resource Center offers a comprehensive set of trauma-informed services that support family well-being, including support groups, classes, housing search and workforce development.
Services include the following: (1) Multilingual support groups and parent education classes; (2) Case management services; (3) On-site medical clinician provided by the San Francisco Department of Public Health; (4) On-site child care; (5) Drop-in housing search and application workshops; (6) Workforce development services which include barrier removal, networking and job search services.
Compass SF Home
Compass SF HOME (San Francisco Housing Opportunities Made Equal) promotes long-term housing stability through housing search assistance, rental subsidies, case management, and one-time financial assistance to cover rent for families at risk of eviction, as well as security deposits and first month's rent.
Services include the following: (1) Intensive, hands-on support to help families find safe, permanent housing; (2) Rental subsidies coupled with intensive case management; (3) Assistance with security deposits and other move-in costs; (4) Housing search assistance for families with a Section 8 voucher; (5) Aftercare case management for families who have exited a Compass program into permanent housing and want to continue to receive ongoing support.
Compass Behavioral Health Services
Compass Behavioral Health Services offers confidential emotional support and therapy for families who are experiencing homelessness, at risk of homelessness, newly housed, or engaged in any Compass program.
Services include the following: (1) On-demand crisis counseling; (2) Individualized and group therapy for parents, children, couples, and family; (3) Psychotherapy for individual adults, children, families and couples; (4) Clinical consultation with staff and coordination of staff training around trauma-informed care; (5) Therapeutic support groups for clients
Compass Family Shelter
Compass Family Shelter offers families facing homelessness a safe, temporary place to stay and offers services designed to help families secure and maintain permanent housing.
Services include the following: (1) Emergency shelter for 22 families for up to six months; (2) Intensive case management geared towards obtaining housing, financial and emotional stability; (3) Individual, family, couples, and child therapy; (4) Housing-related financial assistance; (5) Follow up case management that focuses on homelessness prevention and family self-sufficiency.
Compass Children's Center
Compass Children's Center offers full-day early education and childcare with a curriculum that focuses on social and emotional development for children, ages 0–5, from homeless and extremely low-income families.
Services include the following: (1) Full-day childcare for 70 children from infant to five years of age; (2) Specialized early childhood curriculum focused on art, music, science, pre-reading, pre-math, and gross motor play; (3) Low teacher to child ratios allow for individualized care for each child; (4) Support services for parents and children, including crisis management, psychotherapy, counseling and referrals; (5) Up-to-date immunizations, plus annual vision, hearing and dental screenings for children over two years-old; (6) Services for children with special needs.
Compass Clara House
Compass Clara House is an 18–24 month transitional housing program where families live in private apartments and receive intensive wrap-around support.
Services include the following: (1) Housing in 13 individual family apartments within a uniquely supportive community; (2) 6 to 18-month action plans designed with each family to help clients achieve their education, career and housing goals; (3) Intensive case management and onsite therapy; (4) Full-day licensed childcare for children through age five, and an after school homework and tutoring program for older children and teenagers; (5) Follow-up after-care support provided for one year.
The Margot
The Margot is Compass' permanent supportive housing program where families live in private apartments and receive wrap-around support. Families are housed in modern, comfortable, and private 3-bedroom apartments throughout the building. The building includes a large communal event and working space, and a communal rooftop deck. The Margot provides bilingual one-one-one case management to address client goals, needs, and challenges, and additional supportive services such as behavioral health services, as well as childcare and children's programming, alongside a friendly children's center.
Compass C-Rent
C-Rent offers homelessness prevention services. C-rent provides financial support through back rent and move-in assistance and problem solving services to prevent at-risk families from falling into homelessness, as well as case management to help families remain stably housed.
Where we work
External reviews

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Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
With our recognized expertise in meeting client families where they are and providing support from crisis through self-sufficiency, Compass is committed to building on its leadership position to increase its impact.
After extensive research and planning, Compass is well positioned to achieve two key strategic priorities:
• Serve more clients and achieve better outcomes
• Enhance impact by increasing advocacy and leveraging leadership
What are the organization's key strategies for making this happen?
Compass will build on this strength of wrap-around services by adding capacity, internal coordination,
expanded case management, and seamless integration with partners. We will address our first strategic
priority through four actions:
1) Increase homelessness prevention
2) Enhance service accessibility and efficiency
3) Provide agency-wide coordinated, individualized care
4) Increase job training and employment opportunities
Compass will increase our advocacy role citywide to achieve innovative, effective and collaborative policies, and increase external communications efforts to broaden our visibility and base of support. We will do this through:
1) Influence family homelessness policy dialogue and direction
2) Keep family homelessness in the forefront of public thought
3) Promote visibility of Compass and our work
4) Pursue and highlight collaborative synergies
What are the organization's capabilities for doing this?
A major strength and point of differentiation for Compass is the continuum of care we provide clients. Compass has the most robust continuum of services for homeless families in San Francisco: delivering shelter, mental health services, childcare, early childhood education, supportive housing, workforce development, and aftercare. In addition, the Compass model of single point of entry for shelter services is nationally recognized for its effectiveness.
In addition to housing instability, a common denominator among Compass clients is the presence of trauma in their lives, including environmental violence, domestic abuse, substance abuse and poverty. Compass has been implementing a trauma-informed approach for several years and, over the next three, will increase capacity in mental health services and work to ensure that all aspects of our services use this approach.
Over the next three years, Compass will take steps to provide greater access to education, technology, vocational training and job development services for employable adults. Our partnership with Twitter to address the technological impediments to employment and education is one recent example. In June 2015, Twitter opened the NeighborNest, a storefront technology center for at risk populations with Compass as the anchor non-profit partner.
Compass has grown steadily since the early 1990s, now serving 5,000 parents and children each year on an operating budget of $9.3 million. As a result of our centennial campaign and celebration in 2014, we have increased our visibility and impact, achieved record fundraising and forged key strategic partnerships.
What have they accomplished so far and what's next?
In the past year, Compass has served 5,000 children and parents. Of those:
50% under 18 years of age.
90% below the federal poverty line.
53% are single mothers with one or two children.
In the past year, Compass provided 32,500 nights of shelter, 205,000 hours of childcare/early childhood education and 37,500 meals.
In the past two years, Compass has reduced the therapy waitlist to zero.
In the past three years, 782 homeless families have been diverted from the shelter wait-list and homelessness to a housing solution.
Of the families in Compass housing programs, 95% do not return to shelters.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals, We don't actively use collected feedback
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Which of the following feedback practices does your organization routinely carry out?
We take steps to get feedback from marginalized or under-represented people, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Compass Family Services
Board of directorsas of 05/30/2023
Mr. Chad Dyer
Meghan Harris
Jennifer Christie
Chad Dyer
Sequoia Capital
Robert Daoro
Squar Milner LLP
Steven Dinkelspiel
Board Whisperer
Dennis Gibbons
Community Volunteer
Doug Goelz
Community Volunteer
Meghan Harris
Community Volunteer
Valerie Garcia Houts
Merrill Lynch
Carine Issanda
Morrison & Foerster LLP
Lauren Kowal
Coblentz Patch Duffy & Bass
Ashara Matthews
Senior Loan Servicing Associate
Michael McCarthy
IT Consultant
Brian McInerney
McInerney Group
Krista Moatz
POPSUGAR
Tim Moffet
J.P. Morgan Chase
Lisa Odyniec
Lisa Odyniec Design
Anne Parish
Community Volunteer
Laurel Severt
Hirsch & Associates, Philanthropic Advisors
Adam Tait
Marriott Marquis
Katie Traina
Community Volunteer
Stephanie Zeppa
Sheppard Mullin Richter & Hampton
Lisa Odyniec
Lisa Odyniec Design
Anne Parish
Community Volunteer
Tim M Moffet
JP Morgan
Laurel Severt
Hirsch & Associates
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/29/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.