Animal related

Peninsula Humane Society & SPCA

aka PHS/SPCA   |   Burlingame, CA   |  www.phs-spca.org

Mission

PHS/SPCA, a private non-profit organization guided by the humane ethic, builds healthy relationships between people and animals. Each year thousands of animals pass through our doors. We provide a warm bed, nutritious food, veterinary care and a gentle touch for the lost, stray, unwanted and injured domestic and wild animals in our community. We accept all animals, and often provide a second chance to the most needy animals - animals who would otherwise be turned away at smaller adoption agencies that accept only those animals deemed highly adoptable. Our record is outstanding. Since 2003, we have adopted 100% of healthy (physically and behaviorally) dogs and cats. In addition, we use resources to make well, then adopt, approximately 200 treatable animals each month.

Ruling year info

1954

President

Mr. Ken White

Main address

1450 Rollins Road

Burlingame, CA 94010 USA

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EIN

94-1243665

Cause area (NTEE code) info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Animal Related Activities N.E.C. (D99)

Wildlife Preservation/Protection (D30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Spay/Neuter Services

Our low-cost and free spay/neuter programs help fight against pet overpopulation, and have been highly effective. Since the start of our Spay/Neuter Clinic in 1970 there has been a reduction of over 80% in the number of cats and dogs coming into our shelter.

Population(s) Served
Adults

We do not tolerate animal cruelty. Our Humane Officers respond to complaints and observations from the public, and take action to resolve issues. Depending on the nature of the cases, solutions range from education and suggestions to strict prosecution.

Population(s) Served
Adults

We offer varied and unique education programs, including classroom presentations, tours, Animal Camp, and our Vet Shadow Program. We also offer Creature Features, monthly presentations that range from lectures and hands on animal exhibits to special training courses.

Population(s) Served
Adults

Our Wildlife Rescue Center rehabilitates injured and orphaned wildlife from San Mateo, San Francisco and Northern Santa Clara counties. We care for about 5,000 wild animals every year. Once they are able to function properly in the wild, we release them back into their natural habitats.

Population(s) Served
Adults

We find new homes for 100% of our healthy, adoptable cats and dogs. We also have rabbits, guinea pigs, rats, hamsters, mice, exotic animals and farm animals up for adoption.

Population(s) Served
Adults

Our Pet Assisted Therapy teams are made up of local residents who work in pairs, with their pets, to visit healthcare facilities, drug rehab centers and correctional facilities. Pets in these teams offer the unique kind of therapy only an animal can provide. Visiting with animals helps people feel less lonely, depressed or anxious while relieving stress and encouraging a general feeling of wellbeing. Paws for Tales our Reading to Dogs program, helps children who have a difficult time reading out loud become more confident and self-assured readers. Only the most social, engaging animals and their companions become Pet Assisted Therapy teams at PHS/SPCA.

Population(s) Served
General/Unspecified

PHS/SPCA and the San Mateo Sheriff’s Office partnered during the spring of 2009 to develop TAILS (Transitioning Animals Into Loving Situations). Shelter dogs with limited adoption potential are given round-the-clock care and attention from minimum-security inmates while the inmates are given an avenue for developing skills and making their time more meaningful. All dogs selected for the program are shelter dogs at PHS/SPCA. Each shelter dog has presented a particular issue that has kept adopters away or is likely to lead to behavior problems down the road if ignored. PHS/SPCA trainers visit the inmates’ facility once/week for eight consecutive weeks to lead an obedience class while monitoring the dogs’ and handlers’ progress. Outside of class, dogs live with the inmates who reinforce class lessons and are responsible for the dogs’ exercise, socialization, grooming and housetraining. Transformations are remarkable; the inmates’ work is directly responsible for TAILS dogs being placed into new, permanent homes.

Population(s) Served
General/Unspecified

PHS/SPCA offers training classes for dogs of all ages, sizes, breeds and abilities. Classes are moderately priced, taught indoors, led by professional instructors who use positive-only reinforcement and limited in size, which helps ensure a great experience for owners and dogs. Proceeds from classes benefit our shelter dogs who are awaiting homes as good as yours! For questions about availability or advice about the right class for you and your dog, please call 650-340-7022 ext. 667.

Population(s) Served
General/Unspecified

When your companion animal dies, it’s natural to feel grief and sadness, even depression. Our free support group is designed to help anyone grieving the death, loss or terminal illness of a beloved companion animal (need not be a PHS animal.) Led by a professional counselor, our group meets the second Thursday of each month, from 7-8:30 p.m. The group usually ranges in size from 6 to 12 participants. Some people come once or twice, others four or five times.

Population(s) Served
General/Unspecified

PHS/SPCA has a state-of-the-art mobile spay/neuter clinic and takes this “surgery suite on wheels” to targeted neighborhoods on the Peninsula (including San Francisco) offering free spay/neuter surgeries. It is the only such program of its kind in the Bay Area and has enabled families and pet owners with limited financial means to fix their pets, eliminating the possibility of accidental litters which become a community problem and add to PHS/SPCA’s challenge of addressing companion animal overpopulation. Annually, PHS/SPCA alters approximately 1,000 dogs and cats through this mobile clinic program.

Population(s) Served
General/Unspecified

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of educational screenings

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified

Related Program

Education Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of children and adults that participated in our educational programs.

Number of trained volunteer dog-and-handler teams

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified

Related Program

Pet Assisted Therapy

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Number of Pet Assisted Therapy Teams

Number of site visits by dog-and-handler teams.

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified

Related Program

Pet Assisted Therapy

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Pet Assisted Therapy visits in one year.

Number of dogs walked daily by our volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Decreasing

Context Notes

Number of dog walks in one year.

Number of animals rehomed

This metric is no longer tracked.
Totals By Year
Related Program

Adoptions

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Animals adopted, returned to owner or transferred to other adoption organizations.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

Our ultimate goal is to build healthy relationships between people and animals. We serve all the people and animals in San Mateo County, as well as wildlife in San Francisco through northern Santa Clara County. The needs our work addresses are varied, ranging from needs related to: animal rescue and control; animal cruelty investigations; lost and found companion animals; adoption of cats, dogs, small animals, barnyard animals and exotics; volunteering; pet-assisted therapy; living with local wild animals (including rehabilitation of injured and/or orphaned wild animals as well as education about nuisance issues); spaying/neutering of cats and dogs; educating children and adults about various animal topics; dog obedience training; and animal behavior consultations. <br/><br/>We expect outcomes to include an increased awareness about proper treatment of animals, lower number of incoming animals, higher live release rates, and overall healthier relationships between animals and the human members of our community. Our goals that strive towards these outcomes contribute to lasting and meaningful change, including decreasing incidences of cruelty towards animals, a continuing decrease in the number of unwanted animals brought to our shelter, higher live release rates, and more companion animals placed into new, loving homes.

Broadly, we strive to accomplish our long-term goals by making our services and programs available consistently, and maintaining a high degree of quality. For example, our low-cost and free spay/neuter programs have contributed greatly to improving pet overpopulation in our community; since our spay/neuter clinic opened in 1970, we have seen a decrease of over 80% in the number of incoming cats and dogs. From this example you can see that our short-term goal of providing low-cost and free spay/neuter surgeries (which also have health benefits for those animals) leads to the long-term benefit of leading to fewer unwanted pets in our community because of the decrease in unplanned litters. This allows us to spend more time and resources on the animals that are brought to us, improving their quality of life while they're here and improving their chances of being matched with a new family.

Our staff, volunteers, and supporting community are three of our greatest assets. We are fortunate to live in a community where many people care deeply about the welfare of local companion and wild animals. We have hard-working and experienced staff, including four full-time veterinarians who provide excellent treatment for the thousands of shelter animals that come through our doors each year. We also typically have approximately 1,200 active volunteers, a dedicated team that assists staff (which usually number at a little over 100 staff) in almost every department. And last, but certainly not least, we have loyal donors who support us in many valuable ways – concerned individuals and organizations who donate hard-earned funds and items, people who support our long-term stability by including us in their wills, and children who hold bake sales and other fundraisers for us. All of these factors play key roles, assisting us in accomplishing our goals and strengthening our shelter.

Qualitatively, we asses our progress toward our intended impact by the comfort we're able to provide to animals who come through our doors, both while they're here and after they leave, as well as the overall nature of the interactions between the people and animals in our community. We also measure our progress by feedback and our general impression of how happy our community is with the services and programs we provide. Positive feedback can indicate that we're on the right track, while negative feedback can help us identify areas that may need improvement, at which point we asses our methods and make adjustments as necessary.<br/><br/>Quantitatively, we asses our progress by the number of animals whose lives we're able to save, the number of animals we adopt into loving new homes, the number of animals we're able to help with spay/neuter surgeries (and the resulting reduction in unplanned litters), etc. One good indicator of the overall success of our spay/neuter programs, for example, is the number of animals that are brought to our shelter. While this is a very broad measurement, it does provide a good indicator of the current state of pet overpopulation (which spay/neuter surgeries help to combat) in our community. A more specific measurement is our yearly Live Release Rate, which compares the number of animals that come through our doors with the number of animals we're able to save. We break down this number further by looking at the outcomes of animals with treatable and untreatable conditions. We have an excellent track record, finding homes for 100% of our healthy adoptable cats and dogs, and treating an average of 200 additional animals per month that were not otherwise adoptable because of health and/or behavior reasons. One number that would be a red flag to ourselves is if the number of animals with treatable conditions that we were not able to save rose. This would warrant careful inspection of our practices. The wellbeing of our shelter animals is critically important to us, and we are committed to helping them as best we can.

We have made much progress in various aspects of animal welfare. An example of a recently accomplished goal is the opening of our Tom and Annette Lantos Center for Compassion. We worked diligently for years in the search for and construction of a new home for the county's homeless animals. We found an appropriate site, succeeded in the entitlement process, raised funds to build the new Center for Compassion, and finally opened our doors in September 2011. The Center houses all of our charitable programs, and has become the primary focus for adoptions throughout San Mateo County, with a real and positive impact throughout the Bay Area. Our shelter has become a destination in the community and attracts many visitors, which increases adoptions and awareness of our programs. Some of our programs that were previously behind the scenes are now front and center for all to see: our dog play park is actually within the building, and has its own giant operable skylight, water fountain, high end washable artificial turf, and a large window for allowing visitors to see how we train and socialize dogs through our Hope Program, which saves an average of 200 animals every month that would not otherwise be adoptable because of health and/or behavior problems; our Kitten Nursery, which previously took over a break room during kitten season, now has its own area with a huge glass window for visitors to see how we care for motherless kittens, saving over 100 lives every season; part of our Wildlife Care Program, through which we rehabilitate and release close to 1500 injured and/or orphaned wild animals each year, is also now on display (only the animals that aren't stressed or otherwise adversely affected by being exposed to people) – this is actually the first time in the Federal and California Departments of Fish & Wildlife's permitting history that they have allowed a rehabilitation program to have a window through which to view this important work. Our innovative shelter is one-of-a-kind, and other animal shelters nationally and even abroad have used our programs as models. <br/><br/>Accomplishing the relatively short-term goal of opening this shelter has provided a setting that enables us to operate our programs more effectively, and improves the progress we make towards our long-term goals. One thing we have not been able to accomplish (and which in fact may not be possible) is to eliminate pet overpopulation and animal cruelty. While this type of goal might not be realistic in a complete sense, it doesn't stop us from doing our best to combat these problems and making as much improvement as we can for the animals in our community that cannot speak up for themselves. We have many dedicated staff, volunteers, and supporters in our community, and we are committed to devoting the time and resources necessary for improving animal welfare as much as possible.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: suggestion box/email, social media, google and yelp reviews.

  • How is the organization using feedback?

    We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to strengthen relationships with the people we serve.

  • With whom is the organization sharing feedback?

    We share feedback with: our staff, our board, our funders.

  • What challenges does the organization face when collecting feedback?

    It is difficult to: it is difficult to get honest feedback from our clients.

Financials

Peninsula Humane Society & SPCA
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Peninsula Humane Society & SPCA

Board of directors
as of 2/26/2020
SOURCE: Self-reported by organization
Board chair

Ian Parker

Goldman, Sachs & Co.

Amanda Chang

No Affiliation

Vanessa Getty

No Affiliation

Carter Beim

Colliers International

Ken Goldman

Hillspire LLC

Ken White

Peninsula Humane Society & SPCA

Ian Parker

Goldman, Sachs & Co.

Guy Kawasaki

Canva

Mark Jamison

BNY Mellon Wealth Management

Hillary Thomas

Hillary Thomas Designs

Nicole Lacob

The Golden State Warriors Foundation

Keywords

animals, shelter, rescue, spca, spay, neuter, wildlife, dogs, cats, humane education, adopt, rabbits, guinea pigs, hamsters, rats, mice, birds, parrots, parakeets, cockatiels, reptiles, fish, barnyard