Palo Alto Humane Society

Creating Compassionate Communities

aka Palo Alto Humane Society   |   Palo Alto, CA   |  www.paloaltohumane.org

Mission

The mission of the Palo Alto Humane Society is to alleviate the suffering of animals, increase public sensitivity to animals issues, and elevate the status of animals in our society through innovative programs in intervention, education, and advocacy.

Ruling year info

1953

Executive Director

Robert Armbrust

Main address

PO Box 60715

Palo Alto, CA 94306 USA

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EIN

94-1358297

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Alliance/Advocacy Organizations (W01)

Arts, Cultural Organizations - Multipurpose (A20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

PAHS Humane Work

HelpLine (advice, counseling, and referrals), veterinary assistance programs including ARF (Animal Rescue Fund) and PET Help (Pet Emergency Treatment) loans, CatWorks spay/neuter program for homeless cats, Low Income Spay/Neuter Fund, Animals Everywhere humane education program, Humane Library with disaster preparedness for animals, and Ewe Tube (housing video favorites and our own interviews with experts from varying fields who expand what it means to be humane in today's world).

Population(s) Served
Adults
Adolescents
Children
Economically disadvantaged people

Where we work

Awards

Bronze Telly for Children's Education 2015

Telly Awards

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To ensure that animals in the mid-Peninsula and beyond can live free of human cruelty.

1. Veterinary intervention. Our programs in spay/neuter support help ensure that all puppies, kittens, and bunnies born will find a loving home. Our PetHelp program helps ensure that pets belonging to low-income residents find veterinary care, thus keeping owners and pets together and pets from being surrendered to animal shelters. The Animal Rescue Fund funds medical rehabilitation of sick and injured homeless animals.

2. Public and school education. Classroom teaching and after school Critter Clubs; Mow Wow Animals curriculum in humane education for California schools; Adoptables Art to promote relationships between children and shelter animals; Kiddies 2 Kitties animal shelter reading program; Animals Everywhere community presentations; Disaster Preparedness materials.

3. Advocacy for animal welfare. Promoting awareness of animal issues, providing public information on policy and legislation, working on animal shelter welfare.

Staff and reserve funding ensure the future of these programs. Our programs are based on experience and are well established. Our 107 year history of well trained staff and community support demonstrates the viability of this community-based organization. Our name recognition from more than a century of service ensures accessibility to organizational information on animal issues to a wide public base.

Our area of greatest growth is in the area of education on animal welfare. PAHS has created a statewide curriculum in humane education for the California schools for grades K-5, called Mow Wow Animals. The curriculum includes a video, It's A Dog's Day, that has won a 2015 Bronze Telly for excellence in education. We have created a number of community-based education programs for children and adults. As part of the expansion of our education program, we are working on but have not completed a joint venture with the City of Palo Alto to provide education programs at the city shelter. Annually, we provide funding for the spaying and neutering of hundreds of dogs, cats, rabbits, and emergency funding for low-income pets and injured stray animals. Our spay/neuter program has helped control stray cat populations in Palo Alto, and we continue to expand to surrounding communities and geographical areas.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Animal owners, disadvantaged animal owners, disadvantaged community members, children, young adults, community organizations.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We recently added additional useful info (in Spanish and English) under a section of our website that dealt with immediate help to meet a growing animal health community need.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    They are more committed to the organization as they help with the problem solving side of the feedback.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Palo Alto Humane Society
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Palo Alto Humane Society

Board of directors
as of 2/9/2022
SOURCE: Self-reported by organization
Board chair

Sue Klapholz

Impossible Foods

Jay Carter

Wilson Sonsini

David Dang

GoDaddy

Leigh Glerum

Sage Veterinary Centers

Jaci Kassmeier

Impossible Foods

Andrea Gandolfo

Bailard

David Rutan

Wizdom on Wheels

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/09/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 05/10/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.