Hope Services
Transforming lives through Hope since 1952
Programs and results
What we aim to solve
For the first few hundred years of American life, people with intellectual and developmental disabilities and mental health needs were significantly or entirely segregated from the rest of society. The groundbreaking Lanterman Act of 1977 ensured that Californians with developmental disabilities have the right to services and supports that enable them to live a more independent and normal life. Hope Services was born out of the disability rights movement in 1952, when a small group of parents incorporated to open a preschool in San Jose for their 12 children with developmental disabilities. Over 70 years later, not only do the individuals and their families whom Hope serves still need the community, but the community needs them. We believe that the world is a better place when people with disabilities are fully integrated into the community. Hope’s programs and services enable connections between people with developmental disabilities and mental health needs, and their communities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Hope Programs
Since 1952, Hope Services delivers a range of services for people with developmental disabilities and mental health needs in six counties for over 3,500 participants and their families, from infants through seniors. Hope provides children’s early intervention services (age 0-5); day services; employment and job training; mental health services; senior services; and community living services.
Where we work
Awards
Top-Rated 2022
Great Nonprofits
Affiliations & memberships
Open Minds 2019
Top Places to Work 2022
Charity Navigator 2020
Guidestar 2020
Great Nonprofits 2022
Behavioral Health Contractor's Association 2012
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of clients that get services
This metric is no longer tracked.Totals By Year
Population(s) Served
People with intellectual disabilities
Related Program
Hope Programs
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
2019: 606 adults/older adults and 156 children and teenagers
Percentage of clients who feel welcome
This metric is no longer tracked.Totals By Year
Population(s) Served
People with intellectual disabilities
Related Program
Hope Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Percentage of Adults and Older Adults (1 = 100%). Hope Counseling Center employs an ultra-short survey to evaluate the quality of the services provided (Campbell and Hemsley, 2009).
Percentage of clients who feel comfortable
This metric is no longer tracked.Totals By Year
Population(s) Served
People with intellectual disabilities
Related Program
Hope Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Percentage of Adults and Older Adults (1 = 100%). Hope Counseling Center employs an ultra-short survey to evaluate the quality of the services provided (Campbell and Hemsley, 2009).
Percentage of clients who benefit from service
This metric is no longer tracked.Totals By Year
Population(s) Served
People with intellectual disabilities
Related Program
Hope Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Percentage of Adults and Older Adults (1 = 100%). Hope Counseling Center employs an ultra-short survey to evaluate the quality of the services provided (Campbell and Hemsley, 2009).
Percentage of successful discharges
This metric is no longer tracked.Totals By Year
Population(s) Served
People with intellectual disabilities
Related Program
Hope Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Percentage of Adults and Older Adults (1 = 100%). Data from Santa Clara County PLMs
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Hope’s overarching goal and mission is to improve the quality of life for people with developmental disabilities and mental health needs, and their families. Hope measures quality of life using these eight (8) domains:
1. Personal development: education, personal skills, adaptive behavior
2. Self-determination: choices/decision, goals
3. Interpersonal relations: social networks, friendships, activities, interactions
4. Social inclusion: community integration and participation, roles, supports
5. Rights: human respect, dignity, equality, legal, access, due process
6. Emotional well-being: safety & security, positive experiences, contentment, stress
7. Physical well-being: health and nutrition status, recreation, leisure
8. Material well-being: financial status, employment status, housing status, possessions
Hope’s long-term vision is two-fold:
1. To lead with initiatives that help develop society’s acceptance of people with disabilities and mental health needs.
2. To promote a common understanding that the world is a better place when people with disabilities are fully integrated and accepted in all aspects of our culture.
What are the organization's key strategies for making this happen?
Hope Services seeks to achieve both its overarching mission and long-term vision by means of the following strategies:
1. Provide people with developmental disabilities and mental health needs with expanded mental health counseling and treatment, as needed, at its own modern, clean, and comfortable facility
2. Provide them with primary clinical health care at its own state-of-the-art facility to enhance and optimize their physical health and well-being
3. Integrate them into the community through a wide variety of community-based activities, including volunteer service opportunities through a range of day activity and training programs tailored to participants’ individual needs and interests
4. Provide vocational training and employment services, including community job placement services, in order to help them achieve financial independence and gain a greater sense of their own inherent self-worth and value to the community
5. To the degree possible, provide, and help them obtain, affordable housing so they can live in an integrated way in the community
6. Enable them to live independently with a Hope staff person in a supported living setting
7. Provide peace of mind and ongoing support for their family members and caregivers
8. Intervene while they are very young (birth to 5 years old) to mitigate the need for additional services later in life
What are the organization's capabilities for doing this?
Hope Services is a leading provider of services for people with developmental disabilities and mental health needs in the San Francisco Bay Area. Founded in 1952, Hope is both highly respected and adaptively robust in its efforts to improve the quality of life for people with developmental disabilities and mental health needs. In 2017, Hope once again received the highest level of certification possible from CARF International, the most prestigious accreditation agency in the disability sector. Agencies that provide employment services for people with developmental disabilities must be accredited every three years to qualify for certain types of funding for their programs, activities, and services.
In 2016, Hope was the proud recipient of the Innovation Award presented at the San Andreas Regional Center (SARC)’s 18th Annual Service Above Self Awards banquet. Some of Hope’s innovative programs are: Employment, Media and Community Connections (EMCC), launched in 2016, which replaces the traditional sheltered workshop model with a hybrid site- and community-based service model that includes paid work, volunteer service opportunities, community-based activities, classroom training, and creative and communicative utilization of state-of-the-art media technology; Project SEARCH (while although not created by Hope, is franchised from a national program): a workforce initiative and school-to-work transition program that takes place entirely at the workplace, where a seamless combination of classroom instruction, career exploration, and hands-on-training -- through worksite rotations -- translates to total workplace immersion; and the Bridge Program Individualized Day Service for youth with autism who need extra support in order to transition successfully from high school to adult life.
Hope has a highly skilled, knowledgeable, seasoned, and professional staff who understand the world of developmental disabilities and mental health needs. Several senior managers at Hope have been with the agency for more than 30 years, about half of its 67-year history!
Hope cultivates and enjoys strategic and mutually beneficial partnerships with a number of local, regional, and national entities, both nonprofit and for-profit, to assist in the fulfillment of its mission. SARC and Golden Gate Regional Center are two of Hope’s primary local/regional partners; as a direct service provider to individuals with developmental disabilities and their families, Hope receives client referrals from the Regional Centers on behalf of those in need of its programs and services. Hope’s individual clients and their families make up the base constituency that constitutes its reason and need to exist. Without Hope, many of these individuals and families would have nowhere else to turn in order to receive these services. Hope seeks to meet these needs through a highly diverse range of programming for people of all ages with developmental disabilities and mental health issues.
What have they accomplished so far and what's next?
Hope has provided services continuously for 67 years to people with developmental disabilities and their families in Silicon Valley and the San Francisco Bay Area. Currently, Hope Services serves more than 3,500 individuals with developmental disabilities and mental health needs and their families through all of its various programs and services in six counties in Northern California and the Central Coast.
Hope is constantly working to create additional revenue streams and social enterprises to reduce its reliance on government funding. Currently, Hope operates three thrift stores: one in Fremont, CA; one in San Jose, CA (Willow Glen); and one in Watsonville, CA. In addition, Hope also works continuously to design, create, and implement programs that meet the particular needs of certain types of client cohorts, in order to improve their quality of life in particular need areas.
Hope is rapidly transitioning from an agency focused primarily on the needs of people with developmental disabilities and their families to one that is focused on that traditional clientele as well as people with mental health needs and their families. In the last year, Hope has increased the volume of its Mental Health Services contracted with the County of Santa Clara, CA from approximately $5 million to approximately $11 million. Since July 2018, Hope has served 1,503 individuals dually diagnosed with a mental health need and a developmental disability. Establishment of a new mental health counseling and treatment center and primary health care clinic at a new location in a building which has recently been housing one of its thrift store operations are two of the next steps, which upon completion, will create significant additional capacity and prepare the way for even greater success in provision of mental and physical health care services.
Hope Services’ clients are valuable members of their community and contribute significantly to the overall well-being and betterment of the community. Hope Services’ clients spend more than 600 hours a week volunteering in the community, at such organizations as animal shelters, senior centers, and local libraries.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is hard to come up with good questions to ask people
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Hope Services
Board of directorsas of 03/14/2024
Mr. Steve Clinton
Womble Bond Dickinson (US) LLP
Term: 2015 - 2021
Lisa Chapman
Royse Law
Term: 2015 - 2021
Steve Clinton
Community Advocate
Lisa Chapman
Community Advocate
Bill Palmer
Community Advocate
Craig Klosterman
Community Advocate
Cameron Haste
Community Advocate
Nicole M. Anzoategui
Community Advocate
Karen Cottle
Community Advocate
Sam Dennis
Community Advocate
Ralph Harnett
Community Advocate
Roxanne Vane
Community Advocate
Jenn Henley
Community Advocate
Dan Foster
Community Advocate
Ori Kochavi, Ph.D.
Community Advocate
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 05/05/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.