The Arc San Francisco
For people with intellectual and developmental disabilities
Programs and results
What we aim to solve
In the early 50s, a small group of parents and other concerned individuals came together to act as voices for change. At the time, little was known about developmental disabilities or the potential of individuals with different abilities to learn and achieve their best. There were virtually no programs in communities to assist in the development and personal growth of individuals with developmental disabilities--or to support families.
Like every parent, the founding parents of The Arc wanted their sons and daughters to lead fulfilling lives in the community with opportunities for education, socialization, jobs and independence--just like everyone else. It was in that spirit that The Arc San Francisco, now supporting adults with developmental disabilities across 3 counties, was founded. We believe all persons are inherently valuable, have potential to learn, and are entitled to services and supports that foster their growth.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Employment Services
The Arc of San Francisco takes a holistic approach toward generating the right match between the client and the employer, and basic skills evaluation and training is core to our methodology. Through Employment Services, The Arc of San Francisco provides a continuum of offerings to suit various individual needs that include the following:
· *Situational Assessment identifies level of functioning, strengths, limitations, and provides information to assist with placement potential, using a variety of work environments in the community.
· *Vocational Assessment involves a combination of written and hands-on short-term assessments to evaluate basic skills in academics, office services, computer, telephone and technology.
· *Job Exploration assists clients with identifying work interests by visiting and observing specific job sites and job functions.
· *Personal and Social Adjustment are services that work with the clients to address identified barriers to employment, such as grooming and hygiene, and social skills. Time-limited, individualized training is provided in the most appropriate environment.
· *Employment Preparation includes intake and screening, identification of employment goals, development of an individualized service plan, and participation in job seeking skills training. Staff members and volunteers from the business community assist with developing a resume, filling out applications, providing interview preparations and mock interviews, and consulting with the client's support system (family or siblings) to assist with the placement planning.
· *Job Placement services identify specific job opening(s) that is/are appropriate for each client based on his/her identified strengths and weaknesses, and assists him/her in becoming employable. These services include: interface with technology such as telephone and computer; job search; arranging and attending interviews with the client; discussion and negotiation with employers; coordination of placement activities; completing all paperwork; and ensuring appropriate short-term transition.
· *Job Coaching assists clients with integrating into a specific work culture and environment -- both on a social and professional level. Job Coaching also involves educating co-workers and supervisors about effective ways to work with a person with a disability. Staff from The Arc will train with the client on-site, for as long as necessary or until the individual acquires skills to do the job independently. Follow-up will occur at anywhere from two times per month to several times per week subsequent to initial training.
The work that clients of The Arc can perform well includes simple and repetitive tasks such as collating, shredding, recycling, or photocopying. These are not "make-work" jobs. They involve many of the mundane but necessary activities that needlessly occupy the time of more highly paid employees. These tasks typically have to be "carved out" from existing job activities. By identifying these tasks and delegating them to our clients, businesses can realize significant time and payroll savings, improve the efficiency and morale of the general workforce, and perform a vital community service that brings inspiration to everyone in the workplace.
Health & Wellness
The Arc San Francisco's Center for Health & Wellness serves more than 160 adults with developmental disabilities with baseline wellness screenings, nutritional and fitness consulting, health advocacy for medical appointments and treatment, and preventative care that reduces the need for emergency room visits.
Continuing Education: Arc Path to College
The Arc SF Path to College, is a collaboration between City College of San Francisco (CCSF), University of California San Francisco (UCSF), San Francisco Unified School District (SFUSD), University of Massachusetts, Boston – Think College, and Special Olympics Northern CA/Nevada. These organizations believe, as we do, in the value of providing adults with disabilities including autism, Down syndrome, cerebral palsy, and other diagnoses with the chance to experience and benefit from academic, social, and personal growth within a community college setting.
The purpose of this effort is to:
• provide an education as a launch pad to meaningful careers and independence;
• begin to break the cycle of poverty and dependence for this chronically unemployed and underemployed population
• advance inclusion of students with I/DD in post-secondary academic and social activities from which they have largely been excluded
• improve how post-secondary educators apply universal design for learning (UDL), thereby improving outcomes for all learners
• provide experiences that shape their internal identity as a college student capable of learning and using learning experiences to further their careers;
• eliminate key barriers that have prevented people with intellectual disabilities from achieving self-sufficiency and economic stability.
Where we work
Awards
GOLD 2016
Guide Star
GOLD 2019
Guide Star
Platinum 2021
Guide Star
Affiliations & memberships
The ARC of the United States 1951
United Way Member Agency 2016
CARF 2019
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans
This metric is no longer tracked.Totals By Year
Population(s) Served
Young adults, Seniors, Older adults
Related Program
Continuing Education: Arc Path to College
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of computer literacy/skills/technology courses conducted
This metric is no longer tracked.Totals By Year
Population(s) Served
Older adults, Seniors, Young adults
Related Program
Continuing Education: Arc Path to College
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Digital literacy classes include beginning, intermediate and advanced, podcasting and desktop publishing, and in 2020, remote education through www.thearcsfhub.org
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The 2017-2020 Fast Forward Strategic Plan has articulate three key goals:
Client Success
Operational Excellence
Trust & Transparency
What are the organization's key strategies for making this happen?
Client Success:
Implement True Client-Centered Planning;
Grow Health & Wellness;
Expand and Enhance Opportunities
Operational Excellence:
Invest in Process & Technology;
Recruit, Recognize & Reward Staff;
Optimize Real Estate Assets;
Reposition, Rebrand, Rename;
Expand & Create New Funding Streams
Trust & Transparency:
Build Effective Family & Community Engagement Model
What are the organization's capabilities for doing this?
With the help of our Board of Directors, External Consultants including volunteers from Harvard Business School, and generous grantors and donors, we have analyzed our Strategic Goals and plans for achieving them over a three year period. The Fast Forward Strategic Plan is a clearly stated, timed roadmap to reach the goals determined by the Board by 2020. It will take time, energy and resources to accomplish, but sub-committees, each with a board and staff lead, are moving the needle forward on each goal and objective, with regular reporting to the Board and Community.
What have they accomplished so far and what's next?
2020 was the final year of the 3 year plan, and tracking continued activities that address each goal. With a leadership transition and the onset of COVID 19 pandemic in early 2020, the plan is being completed at this time and a new strategic planning process will begin in Spring 2021.
The Plan is posted on our website and reviewed regularly by Arc leadership and board.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
The Arc San Francisco
Board of directorsas of 02/22/2022
Ms. Ellen Hanscom
Deloitte LLP
Term: 2016 - 2021
Ellen Hanscom
Deloitte, LLP
Michel Kapulica
Ernst & Young
John Beeler
Salesforce
Sejo Jahic
Echo Technology Solutions
David Carvel
Siena Medical
Gloria Louie
Human Resources Consultant
Carolyn Salcido
California College of The Arts
Greg Vogel
GKV Capital
Leah Van der Mei
California Academy of Sciences
Christine Totah
Disability Community Volunteer
Alex Locust
SF AIDS Foundation
Andrew Collier
Self-Advocate
Sarah Lim
Self-Advocate
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 02/01/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.