NORTH MARIN COMMUNITY SERVICES
Where our Community Connects
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Mental Health and Wellness
Since 1988, NMCS has provided trauma-informed and healing-centered mental health services to children,
adolescents, families, and adults. Services are provided on Novato Unified School District (NUSD) school campuses, in our community mental health clinic, and through the Novato Teen Clinic. Our workforce development program offers mental health clinical training and supervision to therapists obtaining licensure.
Case Management
Our experienced bilingual and bicultural case managers support individuals and families through crisis, helping
people achieve well-being and self-sufficiency. Services include emergency rental assistance, weekly food pantry distribution (in partnership with SF-Marin Food Bank), Holiday Share, employment counseling, and financial education. Case managers connect participants to other NMCS services, such as mental health care and/or scholarships for childcare, and provide referrals to community resources. Intensive care coordination services provide longer-term support to ensure success.
Child Development
NMCSs Child Development Program supports the social, emotional, and developmental growth of children
from 2 to 14 years old and helps parents and caregivers access financially sustainable care through scholarships and affordable fees. Our inclusive environment, trauma-informed staff, healthy food program, summer session, and transport vans provide a continuum of care that supports the whole family. Specific offerings include our no-cost developmental playgroup, early care and education program (2-5 years old), and after-school and summer enrichment programs (TK-8th grade).
Latine Programs
Our Latine Programs include:
-Promotores Program: Community Health Advocates from 8 different Latin American countries who speak English, Spanish, Mayan and Quich provide outreach, education and 1:1 emotional support related to Substance Use/ Mental Health Prevention and Early Intervention
-Newcomer Groups & Student Support
-Workshops & ELAC Presentations: underage drinking and marijuana use; mental health
-Equitable climate action
Where we work
Awards
Heart of Marin Achievement in Nonprofit Excellence Award 2021
Center for Volunteer and Nonprofit Leadership
Best Places to Work 2021
North Bay Business Journal
Look Who’s Getting It Done Award 2021
District 5 Supervisor Judy Arnold
Jefferson Silver Award to CEO Cheryl Paddack 2021
KPIX and Multiplying Good
Latino Business Leadership Award to Director of Latinx Services, Berta Campos-Anicetti 2021
North Bay Business Journal
Community Pandemic Assistance Award to Lead Food Pantry Volunteer, Cindy Stern 2021
Town of Novato
Outstanding Child Abuse Prevention Award 2020
The Marin Child Abuse Prevention Council
CFO Recognition Award to CFO Vanshika Nachnani 2019
North Bay Business Journal
Best Places to Work 2022
North Bay Business Journal
Best Places to Work 2023
North Bay Business Journal
Diversity in Business Award 2023
North Bay Business Journal
Affiliations & memberships
Soroptimist International 2005
Chamber of Commerce 1988
United Way Member Agency 1983
Lead to Novato's Emergency Response Team 2021
Rotary Club of Ignacio Member 2021
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Visits to our Novato Teen Clinic for youth ages 12-21 accessing reproductive and behavioral healthcare.
This metric is no longer tracked.Totals By Year
Population(s) Served
LGBTQ people, Adolescents
Related Program
Mental Health and Wellness
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Free and confidential Teen Clinic visits
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Population(s) Served
LGBTQ people, Children and youth, Families
Related Program
Mental Health and Wellness
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients participating in educational programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Ethnic and racial groups
Related Program
Child Development
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Child Development: Early Childhood Education, School Age afterschool and summer enrichment for elementary and middle schoolers, parent/guardian workshops
Youth participated in a 10-week indoor soccer league,
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Multiracial people
Related Program
Case Management
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
We resumed this program in 2023 after two years off for the pandemic.
Goals & Strategy
Reports and documents
Download strategic planHow we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
NORTH MARIN COMMUNITY SERVICES
Board of directorsas of 01/25/2024
Jim Correa
Captain, Novato Police Department
Karen Dillon Gifford
User Zoom
Jim Duckworth
Real Estate Investor & Asset Manager
Kate Shilvock
Marin Conservation League
Karen Robertson Strain
Front Porch Realty Group
Rick van Adelsberg
Retired Principal/Educator
Uday Wagle
Retired Chemical Engineer
Cathy Janigian
Financial Marketing Communication Profession
Alberto Lopez
Edges Electrical Group
Isaac Munene
Coldwell Banker
Nikki Collins
Marin Community Foundation
Rafelina Maglio
Bank of Marin
Cris Jones
Tenant Relations Manager, Volunteer Management Consultant
Aileen McGoldrick
Autodesk
Karen Smail Poksay
Ultragenyx Pharmaceutical
Heather Johnson
Marin Community Foundation
Gina Fromer
GLIDE
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 03/10/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.