Contra Costa Crisis Center
With Help Comes Hope
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Crisis Intervention and Suicide Prevention Hotline
We have operated 24-hour crisis & suicide hotlines since 1963. All local calls to the two national suicide hotlines (800.SUICIDE & 800.273.TALK) are routed to us, as well as calls to the national Spanish-language hotline. We also answer all after-hours calls to Child Protective Services & Adult Protective Services in Contra Costa County. Our crisis lines are answered by a small group of professional staff & a large group of trained volunteers who provide counseling, support, & resource information to people who are abused, depressed, grieving, mentally ill, & suicidal. We answer nearly 70,000 calls on these lines annually & respond in English & Spanish (business hours) & access a 24-hour translation service for additional languages.
211 Information and Referral
We are the CPUC authorized 2-1-1 provider for Contra Costa County. 211 is the national, toll-free, three-digit phone number to call for information about local health & social services. Trained resource specialists answer the calls using our 211 database for referrals (www.211database.org). This continuously updated & comprehensive database provides vital up-to-date information on over 1,700 services, is accessible in multiple languages, & is available to everyone in the community free of charge. We serve more than 38,000 callers to 211 annually & the 211 database has greater than 23,000 monthly users. We have a long history of serving homeless individuals and families with a variety of homeless related services.
Grief Counseling
Our grief counseling program is one of the oldest, largest, & most diverse bereavement services in California. Started in 1973, it provides group counseling to adults mourning a death. Grief support groups are conducted by trained volunteers and are composed by affinity & meet in three regions of the county. Our groups serve parents who have lost children, survivors after suicide, families victimized by SIDS, & many others. All counseling is free & confidential & offered in both English & Spanish (as available). We also have a 24-hour grief call line, as well as a special team that provides (postvention) counseling at schools & businesses following a traumatic death, including suicide. We serve nearly 1,000 grieving adults & children annually with both group & individual counseling.
Where we work
External reviews
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Sustain 211 program, sustain crisis interventions telephonic program, expand text and explore chat options, focus grief counseling program, continue mobile crisis response and response team, and increase financial stability.
What are the organization's key strategies for making this happen?
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Contra Costa Crisis Center
Board of directorsas of 02/12/2024
Mark Dossa
Fortitude Wealth Management, Alamo, CA
Term: 2021 -
Michael Rekasis
Linda DelMatto
self
Robert Park
Kaiser Permanente
Nadesdye Valdes-Wong
Kaiser Permanente
Guita Bahramipour
Robert Combs
Realtor
Smaranika Mohapatra
Veeva Systems
Tamara Mourton
Top-Notch Professionals
Dave Newhouse
TPMG (Retired)
Robin Raff
Boomer Business & Beyond, Inc.
Lizzie Vinluan
Healthcare Operations
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 04/27/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.