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Contra Costa Crisis Center

With Help Comes Hope

Walnut Creek, CA   |  http://www.crisis-center.org

Mission

Our mission is to keep people alive and safe, help them through crisis, and provide or connect them with culturally relevant resources in the community. To this end, we operate Contra Costa County's 24-hour crisis, suicide, grief, homeless, child abuse, and elder abuse hotlines; we answer all local calls to the National Suicide Prevention Line. We also provide face-to-face grief counseling to children and adults mourning the death of a loved one; serve as a point of contact for homeless residents seeking services and housing; maintain an online database of 1,600 human services within 500+ organizations; provide outreach and training in suicide prevention, grief response and 211 information and referral; participate in local disaster preparedness and response services.

Ruling year info

1970

Principal Officer

Elaine Cortez Schroth

Main address

PO Box 3364

Walnut Creek, CA 94598 USA

Show more contact info

EIN

94-1747227

NTEE code info

Hot Line, Crisis Intervention (F40)

Human Services - Multipurpose and Other N.E.C. (P99)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Crisis Intervention and Suicide Prevention Hotline

We have operated 24-hour crisis & suicide hotlines since 1963. All local calls to the two national suicide hotlines (800.SUICIDE & 800.273.TALK) are routed to us, as well as calls to the national Spanish-language hotline. We also answer all after-hours calls to Child Protective Services & Adult Protective Services in Contra Costa County. Our crisis lines are answered by a small group of professional staff & a large group of trained volunteers who provide counseling, support, & resource information to people who are abused, depressed, grieving, mentally ill, & suicidal. We answer nearly 70,000 calls on these lines annually & respond in English & Spanish (business hours) & access a 24-hour translation service for additional languages.

Population(s) Served
Adults

We are the CPUC authorized 2-1-1 provider for Contra Costa County. 211 is the national, toll-free, three-digit phone number to call for information about local health & social services. Trained resource specialists answer the calls using our 211 database for referrals (www.211database.org). This continuously updated & comprehensive database provides vital up-to-date information on over 1,700 services, is accessible in multiple languages, & is available to everyone in the community free of charge. We serve more than 38,000 callers to 211 annually & the 211 database has greater than 23,000 monthly users. We have a long history of serving homeless individuals and families with a variety of homeless related services.

Population(s) Served
Adults

Our grief counseling program is one of the oldest, largest, & most diverse bereavement services in California. Started in 1973, it provides group counseling to adults mourning a death. Grief support groups are conducted by trained volunteers and are composed by affinity & meet in three regions of the county. Our groups serve parents who have lost children, survivors after suicide, families victimized by SIDS, & many others. All counseling is free & confidential & offered in both English & Spanish (as available). We also have a 24-hour grief call line, as well as a special team that provides (postvention) counseling at schools & businesses following a traumatic death, including suicide. We serve nearly 1,000 grieving adults & children annually with both group & individual counseling.

Population(s) Served
Adults

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Sustain 211 program, sustain crisis interventions telephonic program, expand text and explore chat options, focus grief counseling program, continue mobile crisis response and response team, and increase financial stability.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Contra Costa Crisis Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Contra Costa Crisis Center

Board of directors
as of 02/12/2024
SOURCE: Self-reported by organization
Board chair

Mark Dossa

Fortitude Wealth Management, Alamo, CA

Term: 2021 -

Michael Rekasis

Linda DelMatto

self

Robert Park

Kaiser Permanente

Nadesdye Valdes-Wong

Kaiser Permanente

Guita Bahramipour

Robert Combs

Realtor

Smaranika Mohapatra

Veeva Systems

Tamara Mourton

Top-Notch Professionals

Dave Newhouse

TPMG (Retired)

Robin Raff

Boomer Business & Beyond, Inc.

Lizzie Vinluan

Healthcare Operations

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/12/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 04/27/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.