PLATINUM2023

Our Family Services, Inc.

Offering a new beginning for homeless families and youth

aka Our Family   |   Tucson, AZ   |  www.ourfamilyservices.org

Mission

Our Family’s mission is to eliminate homelessness and strengthen our community. We do this by Providing stability in times of crisis. Linking people to support and resources. Supporting social connectedness. Engaging our neighbors to tackle tough community issues. Acknowledging and combating systemic inequities through policies and advocacy.

Ruling year info

1979

Chief Executive Officer

Jamie Snyder

Main address

2590 N. Alvernon Way

Tucson, AZ 85712 USA

Show more contact info

Formerly known as

OUR TOWN Family Center

Family Counseling Agency of Tucson, Inc.

Information & Referral Services Inc.

Shalom House

New Beginnings for Women & Children

EIN

94-2598560

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Temporary Shelter For the Homeless (L41)

Family Counseling, Marriage Counseling (P46)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

One in every 180 Tucson residents experienced homelessness in 2016; this is the highest rate of homelessness, per capita, found anywhere in Arizona. More than 600 Pima County youth and families slept on the streets or in other unsafe and unstable situations last night. In the Tucson area, homeless individuals outnumber community housing beds four to one. The consequences of homelessness can be devastating, especially for youth. Nearly half of homeless youth are physically or sexually abused and only 62% earn a high school degree or GED by the time they turn 21. These young people need safe housing and wraparound support if they are going to overcome significant challenges and experience stable, healthy and self sufficient adulthoods.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Homeless Youth Services

Our homeless youth services help young people ages 12-21 with nowhere to call home. We help youth reunite with their families and gain skills to make it on their own as well as shelter, housing, counseling and support.

We provide emergency shelter, housing, and supportive services to homeless youth, ages 18-21, including youth who are pregnant or have children. Youth can remain in our housing programs for up to 2 years while they gain skills and work toward self-sufficiency. The goal of the program is to lift youth out of a situation of desperation and despair, and give them the resources, support and guidance they need to care for themselves for the remainder of their lives. We also operate Reunion House, Pima County's only crisis shelter for teens ages 12-17.

The vast majority of homeless youth want a better life – they want work, education and to contribute to their communities – but they have been abandoned by the adults in their lives who might have shown them the way, and have nowhere to turn. Our Family’s homeless youth services give them the best possible chance to build that better life.

Population(s) Served
Adults

Our Family offers emergency shelter, transitional housing and long-term affordable housing for homeless families with children. Our innovative scattered-site model of emergency shelter place families directly from the streets into apartments of their own leased in Our Family's name, which offers greater stability and privacy than a communal shelter. Best of all, families don't need to be separated, as often occurs in traditional shelter systems. We work with the household to meet basic needs, enroll in programs, improve employment and income prospects, and create a long-term plan for stability. Families begin contributing toward the costs of rent and utilities, until they are capable of handling those expenses without our assistance, and we transition the lease into their names - meaning they attain independence without the disruption of moving, providing consistency for their children and saving moving costs, deposits, and time off work.

Depending on the needs of each family, we may continue to provide support and case management for a period of up to two years. We also maintain a number of housing units where lower-income families can live for as long as they continue to meet income eligibility guidelines.

Population(s) Served
Families

Our Family's data resources program collects local information about resources available in 6 Southern Arizona counties as part of the statewide 2-1-1 Arizona System. That information is provided to our partner organization, Community Information & Referral, the home of 2-1-1 Arizona, and is accessible to those in need of help by dialing 2-1-1 or visiting www.211arizona.org. Last year, more than 85,000 requests for information about resources in Southern Arizona were made through the 2-1-1 system. Our Family is proud to be a major partner in making this information available to those who need it.

Population(s) Served
Adults

Where we work

Affiliations & memberships

Alliance for Children and Families - Member 2014

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total number of individuals served through Our Family Services Housing and Homelessness programs, including coordinated entry for FY2022.

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Last year 841 homeless individuals were housed in 323 households and 847 youth and children were sheltered/served.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our Family's mission is to eliminate homelessness and strengthen our community. We do this by providing stability in times of crisis, linking people to support and resources, supporting social connectedness, and engaging our neighbors to tackle tough community issues.

Strengthening and supporting the Tucson community is integral to Our Family's vision of making our community a better place to live, to grow up, and to grow older.

We are a dynamic multi-service organization with a rich history of service in Southern Arizona. Last year, Our Family served over 3,500 Southern Arizonans. With thousands in our community still struggling, the need for Our Family is greater than ever.

Our Family is the backbone of our community's safety net for homeless youth and families, offering safe, stable homes for nearly 250 homeless children, youth, and parents each night. Our Family provides emergency shelter for families, couples, and singles; helps homeless and near-homeless youth 18-24 stay in school and gain the skills they need through case management, counseling, education and career planning, housing, and help with basic needs; integrated housing resources for families, couples and individuals who are homeless; 20-bed brief-stay shelter and family reunification services for youth ages 12-17; and Safe Place, a community program where organizations and businesses team up to create a network of places where youth in crisis can get immediate help. Our continuum of care helps homeless children, youth and families into safe, stable housing and on to independent lives.

In addition to these services for homeless youth and families, we strengthen our community by providing behavioral health services and counseling, community-wide information and referral services, conflict mediation, opportunities for non-violent communication and training, and a wealth of services to help elders age with independence, dignity, and well-being.

Our Family was formed through the merger of Family Counseling Agency and Our Town Family Center in 2005. Since that time, two additional organizations have come under the Our Family umbrella of programs – Information and Referral Services in 2009, and New Beginnings for Women and Children in 2012. Our services date back to 1953 and together, these programs have almost 150 years of combined experience serving Tucson and surrounding Pima County.

Our Family has approximately 70 employees and an active corps of volunteers. We are licensed as a behavioral health care provider by the Arizona Department of Health Services and as a child welfare agency by the Arizona Department of Child Safety.

In partnership with the Tucson Pima Collaboration to End Homelessness, Our Family offers an integrated point of entry for individuals, couples, and families experiencing homelessness in Pima County. With one phone call, individuals in need of assistance can access shelter, rapid rehousing, transitional housing, and permanent housing services offered at Our Family and approximately 30 other community programs.

Our Family participates actively in the United Way's ELDER Alliance and is a founding member of the End of Life Care Partnership. The ELDER Alliance is a change network that supports a strong system of services for the increasing numbers of older adults in Pima County, to enable them to stay healthy, active and have quality of life through the aging process.

Our Family is a recognized leader in the Tucson community's efforts to end youth and family homelessness. We work with a wide network of community partners to help meet the social, educational, financial, health, and housing needs of the children, youth, and families we serve.
Recent accomplishments include:
2016 & 2017: Named One of 50 Best Nonprofits to Work For in the United States (Nonprofit Times)
2014: Re-accredited by the Council on Accreditation
2013: Opened 20-bed shelter for homeless teens
2013: Transitioned 25-year old shelter for homeless women and children from single site shelter to a scattered site community-based model working in partnership with local apartment managers to lease emergency apartments for homeless families in their own neighborhoods
2012: Merged with New Beginnings for Women and Children
2005: Our Family Services formed through the merger of Our Town Family Center and Family Counseling Agency

For the past thirty years, Our Family has provided family shelter and housing at a few centralized properties including a family shelter facility. Much like similar shelters across the nation, this model helped just over one in three families achieve permanent housing stability. While this is not an uncommon impact for family shelters, we believed we could do better and in 2013, we began transitioning all of our shelter and housing programs to scattered-site models in which families are able to live in their very own apartments rather than one large shelter facility. Today, homeless families receive housing and services in their own neighborhoods. They remain close to their places of employment, their children's schools and daycare providers, and other community ties. Their children are able to avoid uncomfortable and often traumatizing shelter environments and, most importantly, have a home like any other child's. Almost immediately, families' success rates began to skyrocket with this change. Approximately 75% achieve financial self-sufficiency and permanent housing stability through these programs today, more than doubling the success of the group shelter approach. What's more, these outcomes are being achieved at a fraction of the cost of traditional shelter and transitional housing properties.

Our Family has made tremendous progress toward our goal of ending youth and family homelessness in Pima County, but the continued need is great and there is much that remains to be done. With dozens of homeless Tucsonans seeking housing assistance each month, Our Family has re-doubled its efforts to increase the availability of supportive housing for youth and families alike. We are actively engaged in community partnerships that can help us reduce duplication in the community and maximize the impact of limited community resources. We believe that we can eliminate homelessness in Tucson, and we are working with corporate, government, foundation, and community partners to move closer to that goal every day.

Financials

Our Family Services, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Our Family Services, Inc.

Board of directors
as of 03/28/2023
SOURCE: Self-reported by organization
Board chair

Julian Easter

Education Management, Pima Community College, Retired

Julian Easter

Pima Community College

Michael Bush

Casas Adobes Congregational UCC

Larry Cochran

The Lake Investment Group

Mary Ojeda

Banner Health

Cyrus Cameron

Wells Fargo

Melissa Cervantes

ADP

Kathryn Field

Dan Nguyen

Iliana Perez

University of Arizona

Channing Stirrat

Health in Harmony

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/13/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability