HomeFirst Services of Santa Clara County
We envision a world where everyone has a home.
Programs and results
What we aim to solve
Homelessness is increasing in our community - the heart of Silicon Valley where fortunes are made daily. The wealth gap is staggering. Far too many of our neighbors are one pay check or one misfortune away from homelessness. The current count is that close to 8,000 individuals - men, women and children; from infancy through senior citizenship - will sleep unhoused tonight. Many are veterans. Many are chronically homeless; yet many are the working poor - holding down one, two or three jobs just to sustain themselves. This is unacceptable.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Boccardo Regional Reception Center (BRC)
The BRC, with 250 beds for adults, is the County’s largest homeless service center and shelter. It serves homeless adults year-round, providing emergency shelter and an array of supportive services including mental health services, a medical clinic and medical respite program, case management, a computer lab, housing search assistance, job search and placement assistance. It also contains a veterans service center and ten units of transitional housing for homeless veterans.
Programs offered at the BRC:
60-Day Program
Designed for individuals unable to work in any capacity. Clients have access to a Resident Advocate who will help with securing permanent housing or meeting other goals to aid in ending homelessness. Initial term is 60 days,with a certain number of extensions available as needed.
Eligibility: Client must put name on waitlist unless immediate opening is available.
Requirements: Participating clients must utilize bed everyday or give notice of absence to staff in advance to spend the night away from the BRC. Client must attend a Life Skills class, maintain acceptable hygiene (showers, hygiene kits and a change of closing are available), and follow shelter rules.
Cold Weather Shelter Program
We are the largest provider of Cold Weather Shelter in Santa Clara County. From the mid October through April, this program provides nights of shelter, meals, essentials, and safety to adults and families.
Intensive Case Management Program
Provides chronically homeless households with the assistance they need to obtain housing, improve their self-sufficiency, and maintain their housing.
Street Outreach Program
The Street Outreach Program provides targeted outreach to homeless individuals living in the City of San José as well as homeless encampments within the city limits. The program strives to build trust with homeless individuals with the goal of linking them to shelter, medical care, housing, public benefits, and other services. The Outreach program has beds set aside at HomeFirst’s Boccardo Reception Center for individuals interested in more intensive assistance with getting into permanent housing
Supportive Services for Veteran Families (SSVF)
Currently, Santa Clara County has the highest percentage of unsheltered homeless veterans of any area in the U.S. At the Boccardo Reception Center and the Sobrato Family Living Center, HomeFirst offers the most comprehensive set of services for homeless veterans in the County, including mental health counseling, employment placement, emergency shelter, transitional housing, and support for families of veterans who are at risk of homelessness.
The challenges our clients face range from unemployment and substance abuse to ongoing health issues like PTSD and mental illness. We see veterans of conflicts ranging from the Korean War to deployments of the present day. Although veterans who served in the late Vietnam and post-Vietnam era are at greatest risk of homelessness, veterans returning from the recent conflicts in Afghanistan and Iraq often have severe disabilities that are known to be correlated with homelessness.
Veterans Enhanced Shelter Program (VESP)
Provides emergency shelter to veterans at the BRC for periods of up to 90 days, plus a wide variety of supportive services including referrals to permanent or transitional housing.
Veterans Transitional Housing
Provides for up to two years of transitional housing and comprehensive, on-site support services to up to 20 single veterans on the BRC campus.
Sobrato House Youth Center
Provides 10 emergency shelter beds and basic needs assistance for transition age foster youth (ages 18-21) who are unhoused.
The Sobrato House Youth Center is home to three vital programs to serve youth without a safe and stable place to live. Case management, residential, and supportive services are delivered to Transitional Age Youth (TAY) who have aged out of the foster care system and need a safe place to build skills so they can be transitioned into the greater community.
Supportive services at Sobrato House under Emergency Placement for Non-Minor Dependents provides eight emergency placement beds for non-minor dependents between 18 to 21 years old. This is a stabilization center to support youth who are seeking housing and/or a longer term foster placement. This program assists youth in meeting the requirements of extended foster care and offers help with food, transportation, and clothing. Eligibility is determined by the Santa Clara County Department of Family and Children’s Services.
Transitional Housing Placement Plus (THP+)
Provides 24 months of housing in scattered sites within Santa Clara County, case management, and supportive services for youth ages 18 - 24 years who are aging out of the foster care system.
Boccardo Family Living Center (BFLC)
A multi-service transitional housing program for homeless families with children in South Santa Clara County, which includes seasonal housing for migrant farm workers with families.
Sobrato Family Living Center (SFLC)
A multi-service transitional housing program for homeless families with children in the City of Santa Clara.
Supportive Housing Program
The Supportive Housing Program (SHP) has eighteen dedicated transitional housing beds at the Boccardo Regional Reception Center for mentally ill homeless adults and older adults referred to HomeFirst by the Department of Mental Health (MHD). SHP provides case management and other support services to enable them to obtain the skills and income needed to move into stable housing and maintain their housing in a way that satisfies health, safety, and quality standards.
Valley Homeless Health Program (VHHP)
A 90-day program for clients with short-term medical issues that provides a warm place to sleep while they recover.
Requirements: Referral for this program comes from Valley Medical, typically the onsite clinic. To learn more, call (409) 510-7543.
New Start
HomeFirst’s New Start Program assists clients who demonstrate a strong interest in becoming employed, helping them achieve self-sufficiency and housing stability. New Start provides a shelter stay for up to six months, job training and employment workshops, and supportive services to 30 homeless individuals. Applicants accepted into the program volunteer a minimum of 24 hours a week at the Boccardo Reception Center performing janitorial or kitchen services.
New Start allows clients to sharpen and add skills through their volunteer work experience. They will be trained on their position and will attend workshops that help them become more employable. Workshops cover a variety of topics such as resume building, interview skills, communicating with co-workers, problem solving, and team-building. Clients also have access to an Employment Specialist who will provide an individualized plan of action and one-on-one job coaching.
HomeFirst staff works proactively with the clients to establish a plan to make sure that goals are being met. Clients have the opportunity to gain a positive reference from program staff when their time in the program is over. As they progress through the program, their participation, work ethic, and abilities will be assessed and included in their reference. HomeFirst’s employment program will facilitate interaction with potential employers and actively pursue employers to consider our clients for employment. Clients will also be provided referrals to various agencies and as needed for additional supportive services.
Transitional Housing
John H. Boccardo Family Living Center (BFLC): with 26 transitional rental units in San Martin
A multi-service transitional housing program for homeless families with children under the age of 18 in South Santa Clara County, which includes seasonal housing for migrant farm workers with families. Families pay a below-market rental rate so they can build financial resources while working to achieve stability and permanent housing.
The bilingual program manager maintains a small pantry of food and household supplies from which residents can "shop” in times of special need. Residents are encouraged to participate in a financial literacy program on budgeting and saving. A computer room, annual backpack and new shoe drive, along with holiday meals and gifts are especially popular.
Sobrato Family Living Center (SFLC): with 50 transitional rental units in Santa Clara
A multi-service transitional housing program for homeless families with children under the age of 18 in the City of Santa Clara. Families pay a below-market rental rate so they can build financial resources while working to achieve stability and permanent housing.
Through HomeFirst Tutor Club at SFLC, students receive weekly homework assistance and are encouraged to participate in our STEM Summer Camp so that they can begin new school year running and on point. Backpack and shoe drives, meals at the holidays, and access to various community resources are available through the bilingual property manager. SFLC families also enjoy fun activities with the 49ers and the Sharks.
Sobrato House Youth Center is a 19,000-square foot facility in downtown San José housing two additional programs serving youth without a safe and stable place to live.
Transitional Housing Placement Plus (THP+):
Provides 24 months of housing in scattered sites within Santa Clara County, case management, and supportive services for youth ages 18 - 24 years who are aging out of the foster care. Some residents have children of their own who are included in case management considerations.
Transitional Housing Placement Plus – Foster Care Program (THP+FC):
Provides non-minor dependents in extended foster care with rental assistance to live independently. The program assists youth with grocery and transportation, helps with budgeting, developing a savings plan, working on specific goals. Those with children of their own are included in case management planning.
Veterans Transitional Housing:
Provides for up to two years of transitional housing and comprehensive, on-site support services to up to 20 single veterans on the BRC campus.
Willow Street Housing:
Provides permanent housing with case management and activity coordination to 35 veterans who have been chronically homeless. The property on the grounds of the VA center in Menlo Park is a beautiful and inviting home base for those who served our Country.
Where we work
Photos
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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We serve families, veterans and individuals of all ages, gender, ethnicity without discrimination who are homeless or living on the very bring of homelessness in Silicon Valley.
Total number of clients experiencing homelessness
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Based on the biannual Homeless Census & Survey, there are nearly 10,000 individuals living homeless in Santa Clara County alone - from infants to senior citizens.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Today we provide meals via two year-round shelters (combined capacity - 425/night), four seasonal cold weather shelters and overnight warming locations (combined capacity - 210/night).
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our ultimate goal is to break the cycle of poverty and homelessness and ensure that every member of our community has a safe and stable place to call home. We get people off the streets and give them the tools and support they need to move toward greater self-sufficiency.
What are the organization's key strategies for making this happen?
Established in 1980 as the Emergency Housing Consortium to help nine families in crisis find homes, the organization changed its name in 2014 to reflect its adoption of the “Housing First" approach, a method to reduce homelessness that has been shown to be extremely effective throughout the country.
In contrast to strategies that require people to meet several challenging criteria before being given access to housing, Housing First provides a safe and stable place to live as quickly as possible and then offers services to help people maintain that housing.
Housing First has not only proven to be highly effective at helping people find and maintain housing, it has also been shown to be incredibly cost-effective: Providing homes and support services to people who are chronically homeless significantly reduces use of emergency rooms, shelters, jails, and psychiatric hospitals. Today, with over 160 staff and an operating budget over $15 million, HomeFirst facilitates programs at six locations throughout Santa Clara County.
We collaborate with other homeless service providers, county and city departments, the Department of Housing and Urban Development and the Department of Veterans Affairs.
What are the organization's capabilities for doing this?
HomeFirst operates six service locations in rural and urban communities throughout Santa Clara County. We have over 100 skilled and passionate staff members and an executive leadership team with decades of experience in human services. Our Board of Directors includes senior leaders from the private sector, government and non-profit organizations. We have long-standing relationships with other homeless services providers, government agencies, corporate partners and private foundations.
What have they accomplished so far and what's next?
During the most recent fiscal year, HomeFirst
• Served 4,013 unduplicated persons;
• Provided 65,641 service nights of shelter;
• Served 131,282 meals;
• Provided 12,708 case management sessions;
• Made 1,274 Outreach contacts;
• Helped 691 people find or keep long-term housing; and
• Facilitated more than 3,000 workshops for clients.
Our three cold-weather shelters provided services to nearly 1,000 people over the expanded 6 month CWSP period.
90% of families leaving our family housing programs exited with some form of long-term housing.
We helped reduce the number of homeless individuals in Santa Clara County by 12% in 2017.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HomeFirst Services of Santa Clara County
Board of directorsas of 07/25/2024
Nicholas Dinh
NetApp
Term: 2016 -
Jonathan Joannides
Wilson, Sonsini, Goodrich & Rosati
Term: 2018 -
Paul Fong
Evergreen Valley College
Brian Piller
Pivot Interiors
Courtney Behm
Ingram Micro
Oliver Roll
Sri Venkat
Retired
Paul Fong
Evergreen Valley College
Melanie Harrell
Independent Consultant, Hospitality Management
Rebecca Moller
R. Moller, Inc.
Suzy Papazian
San Jose Water Company
Vidya Raman
Sorenson Ventures
Len Shen
Visa, Inc.
Hafiza Jameela Stratton
Vonage
Jonathan Joannides
Wilson Sonsini Goodrich Rosati
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes