Housing, Shelter

Family House, Inc.

Keeping Families Together

aka 94-2722663

San Francisco, CA

Mission

Family House serves as a home away from home for families of children with cancer and other life-threatening illnesses by providing physical comfort and emotional support, free from financial concerns.

Ruling Year

1981

CEO

Ms. Alexandra E Morgan

Main Address

540 Mission Bay Blvd. North

San Francisco, CA 94158 USA

Keywords

family housing,patient housing,cancer support,children,pediatric housing,child services, family services, children & families

EIN

94-2722663

 Number

8337611344

Cause Area (NTEE Code)

Other Housing Support Services (L80)

Children's and Youth Services (P30)

Other Housing Support Services (L80)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Programs + Results

What we aim to solve New!

When a child is diagnosed with cancer or other serious illness, it turns a family’s life upside down. Often a child who receives a life-threatening diagnosis requires specialized treatment only available at major medical facilities that may be far away from home. And for many parents, the additional costs of staying at a hotel or motel for the days, weeks or months their child may require hospitalization is well beyond their financial means. By providing cost-free temporary housing, Family House is able to relieve some of these financial burdens so families can focus on their child’s healing. But Family House is more than just a place to stay – it’s a home away from home, and a supportive community of people who are dedicated to providing a caring environment for the entire family while their child is undergoing treatment.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Housing Families - Family House's Mission

Where we workNew!

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of room nights provided annually for families with a critically ill child

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

People with diseases and illnesses,

People with cancer

Related program

Housing Families - Family House's Mission

Context notes

All families are referred by UCSF’s social workers who screen patient families by diagnosis (cancer is a priority); distance from San Francisco (at least 50 mi. away); and economic need.

Number of clients served

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

People with cancer,

People with diseases and illnesses

Related program

Housing Families - Family House's Mission

Context notes

Of the total number of unique guests served, 1,735 were children and 2,784 were their adult caregivers.

Average length of stay (in days)

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

People with cancer,

People with diseases and illnesses

Related program

Housing Families - Family House's Mission

Context notes

Families can stay as long or as often as they need while their child is undergoing treatment. Over the course of 1 year, the average number of total room nights per family is 22.7

Number of volunteers

TOTALS BY YEAR
Population(s) served

Families,

People with cancer,

People with diseases and illnesses

Related program

Housing Families - Family House's Mission

Context notes

Of the 3,277 volunteers who provided services in 2017, 70% were from corporate or other groups, 22% were individuals.

Hours of volunteer service

TOTALS BY YEAR
Population(s) served

Families,

People with cancer,

People with diseases and illnesses

Related program

Housing Families - Family House's Mission

Context notes

95% of volunteers rated their experience positively. 97% said they would recommend volunteering at Family House to their friends.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

Founded in 1981, the mission of Family House is to serve as a home away from home for families of children with cancer and other life-threatening illnesses by providing physical comfort and emotional support free from financial concerns. We provide cost-free, temporary housing to families whose children are being treated at UCSF Benioff Children’s Hospital. All families are referred to Family House by UCSF’s pediatric social workers who prescreen patient families by diagnosis (cancer is priority); distance from San Francisco (must live at least 50 miles away); and economic disadvantage/inability to afford local accommodations. We are open 365 days per year, 24 hours a day and can serve up to 80 families per night (approximately 240 individual guests). Since moving into our Mission Bay location in 2016, we have operated at near maximum capacity on a nightly basis.

Family House has - and will continue to - cultivate and engage a broad cross section of donors and supporters from the greater bay area and beyond (including individuals, corporations and foundations) to fund the general operations of the organization. We also leverage the resources of more than 3,000 strategic partners and volunteers annually who play a pivotal role at Family House, assisting our small staff in providing a safe and comfortable home for families in crisis. (Our volunteer to staff ratio is 100 to 1.) Harnessing the power of volunteers allows us to extend the value of each dollar donated, but more important than the financial value is the impact on the quality of life for families. In a recent survey, 81% of guest families reported that the services provided by volunteers had a direct and positive impact on their family during their stay.

Family House has a strong team of dedicated staff, board and volunteers who have a track record of not only reaching but exceeding budgetary and programmatic goals.

Many families have told us that without Family House, they would be living in their car or a homeless shelter while their child received treatment. We are honored to be able to provide our families with a safe, comfortable, and convenient place to stay during a very difficult time. In addition to meeting budgeted financial goals necessary to provide housing and programmatic services, to evaluate the impact of our work, we also conduct family surveys to help us measure the impact and satisfaction of their experience, as well as track the number of guests served, nightly occupancy rates; the number of family stays over the course of the year, average length of stays, etc.

Our occupancy rate averages 90% each night (80 rooms/approx.240 guests per night capacity). In addition to free housing we provided the following necessities and amenities that aim to keep families healthy and strong: • Weekday breakfast program every morning for all families • Dinners provided by volunteer groups 3-4 nights per week • Eight food pantries kept stocked so parents may cook their own meals at no cost • Donated clothing, diapers, and baby food provided year-round • Support groups and music therapy sessions • Private consultations with trained social workers To help alleviate stress, more than 3,000 volunteers annually help provide uplifting experiences for parents, patients and siblings alike to enrich the quality of life during their stay: • Fozzy's Toy Room so every child get a new toy upon check-in • Weekly crafts and activities • Holiday celebrations • Celebrity visits • Cookie and story time readings • Therapy dog visits • Popcorn and a movie every Friday night

External Reviews

Financials

Family House, Inc.

Fiscal year: Jan 01 - Dec 31

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  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
A Pro report is also available for this organization for $125.
Click here to see what's included.

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

No

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Gender

Race & Ethnicity

Sexual Orientation

This organization reports that it does not collect this information.

Disability

This organization reports that it does not collect this information.

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity