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TLCS, Inc.

Resilience. Connection. Transformation.

aka Hope Cooperative   |   SACRAMENTO, CA   |  http://wwwhopecoop.org/

Mission

To transform the lives of those living with mental health challenges, substance use disorders, and homelessness by supporting their independence, promoting their housing stability, and empowering them to make positive changes in their lives.

Ruling year info

1982

Chief Executive Officer

Mrs. April Ludwig

Main address

650 HOWE AVE BLDG 400A

SACRAMENTO, CA 95825 USA

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Formerly known as

TLCS, Inc.

EIN

94-2777955

NTEE code info

Other Mental Health, Crisis Intervention N.E.C. (F99)

Other Mental Health, Crisis Intervention N.E.C. (F99)

Independent Housing for People with Disabilities (L24)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

New Direction

New Direction is a Full Service Partnership (FSP) is a comprehensive, community-based program designed to provide intensive support and services to individuals with severe mental health challenges. These services follow the Assertive Community Treatment model that aims to address the complex needs of individuals who may have difficulty functioning in their daily lives.

Full Services Partnerships include:
Case management
Housing assistance
Support and subsidies
Psychiatry
Nursing and psychotherapy
Medication assessment and monitoring
Advocacy and referral
Crisis response benefits acquisition
Employment support
Substance abuse recovery and support
Assistance with medical care
Skills building activities
Peer supports

Population(s) Served

Staffed 24/7 and serves any individual in Sacramento County who is at least 18 years of age experiencing a mental health crisis but is not in immediate danger to self or others.

There is no medical staff at the Crisis Respite Center and participation is completely voluntary. All individuals utilizing the Crisis Respite Center are be eligible to stay for up to 23 hours and expect service based in compassion, understanding and knowledge. While at the Crisis Respite Center, the primary goal is to offer a stable and supportive environment so that the guest is better positioned to explore their crisis with a solution-oriented mindset.

Every guest will leave with an individualized resource plan with linkage and referrals to continued support. If transportation to the CRC is an issue, the CRC staff may be able to help.

Population(s) Served

Hope ACT is a Full Service Partnership (FSP) is a comprehensive, community-based program designed to provide intensive support and services to individuals with severe mental health challenges. These services follow the Assertive Community Treatment model that aims to address the complex needs of individuals who may have difficulty functioning in their daily lives.

Full Services Partnerships include:
Case management
Housing assistance
Support and subsidies
Psychiatry
Nursing and psychotherapy
Medication assessment and monitoring
Advocacy and referral
Crisis response benefits acquisition
Employment support
Substance abuse recovery and support
Assistance with medical care
Skills building activities
Peer supports

Population(s) Served

Currently provides services at
CORE Marconi: 3737 Marconi Ave. Sacramento, CA 95826
CORE X Street: 1400 X Street, Sacramento, CA 95818
CORE Howe: 650 Howe Ave. #300, Sacramento, CA 95825

CORE provides services with a co-run Community Wellness Center. Our services extend beyond these centers and are provided wherever needed in the community. We focus on strength-based, recovery-oriented, and flexible approaches, adjusting treatment intensity as client needs evolve.

CORE follows a phased model approach focusing on transitioning to lower service intensity over time, correlating with increased client functioning and access to natural supports. Services shall be provided in the home, community, or office depending on the needs of the client.

Assessment
Safety plan and monitoring
Individual and group social rehabilitation
Skills building
Medication monitoring
Job readiness
Housing readiness
Case management

Population(s) Served

CORE Marconi: 3737 Marconi Ave. Sacramento, CA 95826
CORE X Street: 1400 X Street, Sacramento, CA 95818
CORE Howe: 650 Howe Ave. #300, Sacramento, CA 95825

CORE Community Wellness Centers are available to all Sacramento County community members age 18 years and older. The centers provide inclusive and meaningful activities, including peer-led activities, groups, and experiences that promote Wellness, Recovery and Resiliency. At CORE, we act as both an entry point for individuals who need mental health services as well as ongoing support for those transitioning from intensive services.

Peer support
Access point into mental health services
Shower and laundry services at CORE Howe & CORE X Street
Meaningful activities

Population(s) Served

Hope INSPIRE is a Full Service Partnership (FSP) is a comprehensive, community-based program designed to provide intensive support and services to individuals with severe mental health challenges. These services follow the Assertive Community Treatment model that aims to address the complex needs of individuals who may have difficulty functioning in their daily lives.

Full Services Partnerships include:
Case management
Housing assistance
Support and subsidies
Psychiatry
Nursing and psychotherapy
Medication assessment and monitoring
Advocacy and referral
Crisis response benefits acquisition
Employment support
Substance abuse recovery and support
Assistance with medical care
Skills building activities
Peer supports

Population(s) Served

The Outreach & Engagement Center (OEC) in the City of Sacramento provides crucial services for individuals experiencing homelessness and their animals. Our center offers both short-term, overnight respite and daytime services, creating a supportive environment for those in need. Respite Center guests receive meals, access to showers, sleeping accommodations, case management, and referrals to additional services and shelters. At OEC, we are dedicated to providing compassionate care and assistance to those facing homelessness and their beloved animal companions.

Population(s) Served

HOP was created to provide outreach services to clients experiencing homelessness within the City of Sacramento. Our primary goal is to actively engage with clients, establishing meaningful connections through empathetic listening, and make our best assessment of what services to provide them in collaboration with clients desired outcome.
For HOP services contact 2-1-1
Enrollment into HMIS & supporting programs
General case management
Mental health referrals
ID Vouchers
Birth Certificates
Bus passes
Outreach & Engagement Center referrals
Transportation to shelters
AOD referrals
Clothing
Hygiene kits
Referrals to VA/ROADS Home for Veterans
SSI/SSDI assistance
Return to residence transportation

Population(s) Served

COTP supports individuals experiencing substance use disorders who also have mental health challenges. With two convenient locations, we are dedicated to providing individualized, high-quality substance use disorder treatment to support the unique needs and preferences of each client on their journey to recovery.

Services at both locations:
Outpatient: Clients receive up to 9 hours per week of individualized client centered treatment consisting of:
Up to 60 minute individual sessions
Crisis interventions
90 minute group counseling 1-2 times per week,
Assessments
Case management.
In-person office visits, in the community, or telehealth.

Intensive outpatient: Clients receive 9-18 hours per week of services which consist of:
30-60 minute individual sessions
3 hour long group sessions which can be 3-5 groups per week
Crisis interventions
Assessments
Intensive case management.
In-person office visits, in the community, or telehealth

Population(s) Served

CalAIM (California Advancing and innovating Medi-Cal) is designed to improve quality of life and health outcomes of Medi-Cal members through a broad delivery system, offering Californians a more equitable, coordinated, and person-centered approach to maximizing their health and life trajectory.

Our CalAIM Care Managers work directly with Anthem Blue Cross and HealthNet Managed Care Plans to provide eligible members with Enhanced Care Management. CalAIM provides a variety of services to our target populations of people experiencing homelessness and high utilizers of the medical system including but not limited to:
Linkage and support to Primary Care Physicians
Medical specialists, and other health clinics
Transportation to and from appointment
Linkage to medical transportation services
Advocacy, including support at medical appointments
Resources/referrals for housing, income, AOD, IHSS, and other benefits
Goal setting
Crisis management
Like-skills coaching

Population(s) Served
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people
People with psychosocial disabilities
Homeless people

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

TLCS, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

TLCS, Inc.

Board of directors
as of 01/31/2024
SOURCE: Self-reported by organization
Board chair

Mrs. Christina Bilyeu

Kaiser Permanente

Term: 2022 - 2025

Lizbeth West

Weintraub Tobin

Michael Korpiel

Dignity Health

James Bennett

Certified Substance Abuse Councilor

George Hamilton

Principal Financial Group

Bobbie Hales

Gilbert CPAs

Steven Seeley

Lived Experience in the mental health & homeless community

Jenna Pettus

Sutter Health, Center for Psychiatry

Felicia Haecker

JD Thompson and Associates

Haylie McCoy

CohnReznick

Cirgil Pacheco

First Citizens Bank

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/31/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 01/31/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.