Institute on Aging
The future should be something to look forward to, at every age
Programs and results
What we aim to solve
The U.S. population is aging. In the San Francisco Bay Area, 12.7% of the population is aged 65+. As people reach their senior years, they experience greater frailty, dependence, and vulnerability to stressors. Increasing infirmity, dementia, and decreased mobility put seniors at risk of social isolation and depression, well documented as having a profound effect on quality of life, physical and mental health status, and longevity. 70% of those turning 65 can expect to use some form of long-term care during their lives. In San Francisco, almost one in three adults over 75 lives in poverty. Similar trends prevail throughout the Bay Area and beyond.
Far too many lives are impoverished by inadequate or inappropriate care. Yet older adults can be spared a great deal of pain, confusion, and indignity if they can be matched with appropriate resources and affordable supportive services. The Institute on Aging (IOA) exists to address this need.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Adults With Disabilities Home-Delivered Meal Program
The Adults with Disabilities Home Delivered Meal Program is available for adults with disabilities who have no meal support and are unable to provide meals for themselves. The program provides nutritious meals to low-income disabled adults between the ages of 18 and 59 who would be at risk without a home delivered meal and/or have difficulty accessing nutritionally balanced meals on a daily basis.
To see if you are eligible for this program, please contact IOA CONNECT at 415.750.4111.
Once eligibility is confirmed, we partner with Project Openhand, Meals on Wheels and Self Help for the Elderly to provide at-home meal delivery services.
CalAIM
This program launched in 2014 as the Community Care Setting Pilot, then transitioned into CalAIM San Mateo & CalAIM Santa Clara in 2022. MediCal delivery changed to Enhanced Care Management. Individuals will be assigned a lead Care Manager who will help coordinate the transition out of a skilled nursing facility into a home-like environment.
The Care Manager will assist with finding and applying for housing, finding doctors and scheduling appointments, understanding prescription drug medications, getting follow-up services after hospital discharge, setting up transportation, finding and applying for food, and connecting the individual to other community programs and services.
Community Based Alternative Services & Community Living Fund
Community-Based Alternative Services (CBAS) are offered to eligible older adults or adults with disabilities to restore or maintain their optimal capacity for self-care and delay or prevent inappropriate or personally undesirable institutionalization.
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IOA’s Community Living Fund is a short-term, intensive care management program designed to helps lower-income San Francisco County residents transition out of hospitals and care facilities so they can live independently. The CLF helps aging adults and people living with disabilities transition out of care facilities if they do not belong there, or do not wish to be there. CLF assists individuals by connecting them to medical and psychosocial services that will support independent living.
Companioa
For family caregivers and those living with a dementia diagnosis, the world can feel very fragmented. Creating a dementia care plan can be overwhelming and difficult to navigate, leaving many caregivers to wonder if they have made the best decisions for their loved one. Companioa (come-PAN-yuh), Institute on Aging’s comprehensive dementia services, helps families bring together the pieces of a care plan and allows people living with dementia and their caregivers to embrace all that life has to offer.
Companioa serves as a trusted advisor along the journey with dementia, reducing the loneliness and uncertainty many people feel by connecting them to services and to each other. Through home care, care management, caregiver coaching and our adult day program at the Enrichment Center in the Presidio, we bring together the pieces of a care plan, offering the services and resources needed to stay informed, connected, and emotionally supported.
Corio Home Care Support Services & Elder Abuse Prevention
Corio Home Care offers assistance with personal care, medication cueing, household tasks, companionship, transportation and errands. In 1999, IOA received the Palo Alto-based Older Adults Care Management (OACM) as a gift from the program’s founders, Eugene and Rose Kleiner. OACM provided home care, care management, and other services for seniors and caregivers.
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Institute on Aging’s Elder Abuse Prevention Program is one of the many ways IOA helps aging adults and adults with disabilities live fully and independently. When you think of the word abuse, you might imagine something physical. And while that’s sadly common, abuse can take many other forms: financial, verbal and emotional; self-abuse and neglect; identity theft and more, which can be much more difficult to identify. IOA’s Elder Abuse Prevention Program worked with community and state partners to address and resolve these instances of abuse.
Enrichment Center at the Presidio Adult Day Program
The Enrichment Center at the Presidio Adult Day Program provides much needed physical and mental stimulation for individuals with dementia, as well as respite time for their caregivers. The adult day program has been in place for more than 20 years at various locations throughout San Francisco. Initially created by IOA leadership, the program has evolved to focus more on social activities. The social day program at the Enrichment Center does just that – enrich lives.
Friendship Line & IOA Case Management
The Friendship Line is both a crisis intervention center and a “warm” line for routine, even daily, phone calls that provide emotional support, medication reminders and well-being check-ins. The line has never gone unanswered since 1973 and Institute on Aging’s staff and volunteers make approximately 50,000 outgoing calls annually.
Call Us Toll-Free:
Nationwide: 800.971.0016
California: 888.670.1360
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IOA Community Case Management helps older adults, adults living with disabilities, or their caregivers coordinate all the services they may need in order to continue to live in the place they call home.
IOA Community Case Management is a partnership between the Department of Disability and Aging Services (DAS) and several case management providers throughout San Francisco County. IOA is one of many non-profit providers of this service.
On Lok PACE
On Lok founded the Program of All-Inclusive Care for the Elderly (PACE), a nationally recognized program created to empower seniors to age with dignity in the community, instead of a nursing home. On Lok has successfully contracted with IOA to offer On Lok PACE at IOA.
Our full-service healthcare program includes medical, home care, transportation, meals, and more. Services are provided at our center or in the safety of your home, within a caring community committed to your health and well-being.
Our team of healthcare professionals creates personalized care plans for each participant.
Multi-Purpose Senior Services Program (MSSP)
The Multi-Purpose Senior Services Program (MSSP) offers long-term care management for those age 65 and older in order to help them remain living in the place they call home.
A team of health and social service professionals conducts an initial house call to provide each MSSP participant with a complete assessment of health, psychosocial, environmental, and rehabilitation needs. The team then works with the MSSP participant, their physician and their circle of care to develop an individualized care plan. Once the plan of support is established, the care manager helps link the individual to other needed community services and resources, coordinates with health care providers, and purchases some needed services that are not otherwise available to prevent or delay institutionalization. The care manager also provides continuity of care and support structures, continuing to call the individual monthly and making quarterly home visits.
Social Services Agency, Support at Home & Temporary Respite Caregiver Support
Social Services Agency (SSA) is a Federal program that administers support and aid consisting of retirement, disability and survivor benefits to aging adults.
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Support at Home (S@H) provides home care vouchers to keep San Francisco adults with disabilities and older adults living safely in their community. The goal of S@H is to provide needed home care resources that are not accessible through any other means due to affordability challenges.
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Caring for a loved one can often require a helping hand. Short-term financial assistance is now available to help relieve the caregiver burden.
Together with the San Francisco Department of Disability and Aging, IOA is offering temporary grants for in-home care and Adult Day Program services.
Where we work
Affiliations & memberships
Archstone Foundation Award for Excellence in Program Innovation 2000
Social Responsibility Award from the California Association of Homes and Services for the Aged 2004
Above and Beyond Award from San Francisco Adult Protective Services 2006
California Department of Healthcare Services Innovation Award 2016
National Association of Area Agencies on Aging Innovations Award 2017
Supporting the Safety Net Award Honorable Mention from the national Association of Community Affilia 2017
Archstone Foundation Award for Excellence in program innovation 2022
External reviews
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of crisis hotline calls answered
This metric is no longer tracked.Totals By Year
Related Program
Companioa
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
The line has never gone unanswered since 1973 and Institute on Aging’s staff and volunteers make approximately 50,000 outgoing calls annually.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
IOA aims to support older adults and adults with disabilities in the San Francisco Bay Area and beyond in maintaining their vitality, independence, and involvement in the community, and to enable them to enjoy the highest possible quality of life while remaining in the places they feel most comfortable. We also strive to serve as a resource offering support to families coping with aging relatives. We aim to educate health, social services, law enforcement, legal, and other professionals and the general community about issues affecting older adults. And we endeavor to shape the conversation about aging, reminding everyone that the hopes, dreams, and ambitions of those over 65 are not only alive and well, but are as vibrant and strong as ever.
What are the organization's key strategies for making this happen?
Under the IOA umbrella are multiple programs designed to prolong health, promote longevity, prevent abuse, alleviate isolation, and enable older adults to continue living independently and in safety in their own homes, with the highest possible quality of life, for as long as possible. IOA also offers information and support to families and caregivers struggling to care for vulnerable older adults, and to healthcare, social service, law enforcement, and other professionals who work with this population.
IOA Connect offers a comprehensive, toll-free, multilingual community resource providing a confidential single point of contact for information, referrals, assessments, and assistance with service navigation for seniors, families, caregivers, and concerned community members. IOA's adult social day program provides structured activities and meals five days per week for individuals with memory loss, dementia, and physical frailties. The Program of All-inclusive Care for the Elderly (PACE) delivers full medical care (both acute and long-term), prescription drugs, adult day care, personal care, physical therapy, transportation, and home care for adults 55 or older. Care management by social service professionals involves in-home assessments and implementation/coordination of services needed to avoid institutionalization for frail individuals. Home care is provided by IOA's staff of bonded and insured caregivers.
Friendship Line is a 24-hour, toll-free crisis intervention telephone helpline for isolated, depressed, or suicidal older or disabled adults throughout the United States. The Center for Elderly Suicide Prevention offers counseling, grief support, and extensive educational outreach to seniors, caretakers, and mental health professionals. Evidence-based clinical interventions to address the symptoms of depression and anxiety with which many older adults struggle as they cope with changes related to aging include problem-solving, mindfulness-based stress reduction, psychotherapy, reminiscence, cognitive behavioral therapy, and sleep coaching. The Elder Abuse Prevention Program promotes public awareness, educates seniors and professionals, and advocates for policies and services that increase safety for vulnerable adults. Conferences and other educational forums provide medical and social service professionals and the greater community with information to spark discussions and tools to make decisions on key topics pertaining to older adults and aging.
What are the organization's capabilities for doing this?
IOA has over 30 years of experience providing comprehensive health, social, and psychological services for seniors and adults with disabilities. The agency holds home health, community clinic, and adult day program licenses. Our 425 FTE (full-time equivalent) staff includes Licensed Clinical Social Workers, Masters of Social Work, Masters of Public Health, Medical Doctors, Registered Nurses, Licensed Physical Therapists, Doctors of Psychology, Masters of Business Administration, licensed fiduciaries, licensed and bonded home health aides, and more, with fluency in multiple languages and diverse cultural competencies.
IOA has a well-established reputation for successful collaboration with a variety of community organizations, municipal agencies, health care providers, and educational institutions serving the needs of older adults, adults with disabilities, and their families, partners and caregivers. Our education division provides Continuing Education Units for the American Psychological Association, Board of Behavioral Sciences, Board of Registered Nursing, the State Bar of California's MCLE, and Residential Care Facilities for the Elderly.
IOA has the organizational infrastructure and administrative/financial capacity to operate complex programs and comply with all applicable regulations and contract provisions. All compliance issues are addressed by an annual certified audit performed by outside auditors.
The agency's programs and staff have garnered numerous awards, including the 2017 National Association of Area Agencies on Aging Innovations Award; the 2016 California Department of Healthcare Services Innovation Award; a 2017 Supporting the Safety Net Award Honorable Mention from the national Association of Community Affiliated Plans; the 2006 Above and Beyond Award from San Francisco Adult Protective Services; the 2004 Social Responsibility Award from the California Association of Homes and Services for the Aged; the 2000 Archstone Foundation Award for Excellence in program innovation; and the 2022 Archstone Foundation Award for Excellence in Program Innovation.
IOA's internship program for psychology doctoral students won the 2015 Center for Excellence in Diversity Training Award from Palo Alto University and the 2013 Council of Professional Geropsychology Training Programs' Award for Innovative Geropsychology Training. Dr. Patrick Arbore, Founder/Director of IOA's Center for Elderly Suicide Prevention, has been awarded the 2016 Norma Satten Community Service Innovation Award from the Community Living Campaign; the 2015 Jefferson Award for Public Service; and the American Society on Aging's 2013 Mental Health and Aging Award. Shawna Reeves, MSW, Director of IOA's Elder Abuse Prevention Project, received the Service Recognition Award at the 2010 Legal Assistance for Seniors Annual Elder Abuse Conference, and a 2016 Commendation from the San Francisco Department on the Status of Women.
What have they accomplished so far and what's next?
IOA's antecedents lie in the pioneering geriatrics programs of San Francisco's Mount Zion Hospital, which called attention to the special needs of seniors and inaugurated adult day health and home care services as alternatives to nursing homes. Incorporated as an independent non-profit in 1985, IOA has continued its legacy of innovation by creating unique models and services addressing all aspects of adults' needs as they age.
Highlights among IOA's achievements:
• Creating Center for Clinical and Aging Services Research with the University of California, San Francisco (1986)
• Launching the nation's first multi-disciplinary post-graduate fellowships in geriatrics (1987)
• Developing formal affiliations with On Lok to operate PACE (Program of All-inclusive Care for the Elderly)
• Receiving United Nations Award for Excellence in Aging for IOA's intergenerational arts programming (1999)
• Creating Northern California's largest clinical training program in home-based psychotherapy (2002)
• Partnering with California Pacific Medical Center to open Swindells Center for Adult Day Services providing activities to people in the beginning to middle stages of dementia
• Being honored by San Francisco Adult Protective Services with its Above and Beyond Award for contributions to the field of elder abuse (2006)
• Serving as one of the original four lead organizations statewide to develop the California Community Transitions (CCT) Medi-Cal program transitioning or diverting vulnerable individuals from nursing home to community living (2007)
• Opening new 50,000-square-foot building housing IOA services and 150 senior apartments operated by Bridge Housing (2010)
• Partnering with UCSF Geriatric Healthcare Center, housed on IOA premises (2013)
• Contracting with Health Plan of San Mateo, the first Medicaid plan in California to assume financial risk for nursing home use, to replicate our community transitions model in a managed care environment in San Mateo (2014). The Santa Clara County Department of Aging and Adult Services engaged IOA to launch a similar program in 2015. And in Fall 2017 IOA entered into an agreement with Inland Empire Health Plan to replicate the San Mateo model in San Bernardino and Riverside Counties.
• Established in 2019, Companioa (come-PAN-yuh), Institute on Aging’s comprehensive dementia services, helps families bring together the pieces of a care plan and allows people living with dementia and their caregivers to embrace all that life has to offer.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Institute on Aging
Board of directorsas of 04/28/2023
Ms. Jeannee Parker Martin
LeadingAge California
Term: 2014 - 2023
Marlene Litvak
H. Andrew Fisher
E. Anne Hinton
Theresa A. Matacia
Louise C. Walter
C. Diana Whitehead
Warren Browner
Donna Benton
Lynn Brinton
Elizabeth Shih
J. Thomas Briody
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
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