Insight Housing
Building Community Together
Programs and results
What we aim to solve
Even prior to the pandemic, homelessness had increased dramatically in recent years. According to the latest Point-In-Time homeless counts in two of the counties Insight Housing serves, prior to the pandemic there were 8,022 people without permanent housing and 6,312 unsheltered people in Alameda County, and 2,295 in Contra Costa County, both of which were a shocking 43% increase from the 2017 (Point-In-Time Count, 2019). These increases are mainly due to an affordable housing crisis which has resulted in more people living on the street, in cars, or other places not meant for habitation. Due to COVID-19, which has resulted in job loss and evictions as well as people being released from prison without housing, the homeless population in our service area is already growing.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Board & Care Licensed Adult Residential Program
Board & Care Licensed Adult Residential Program (formerly Russell Street Residence) is a 24-7 program that serves people with severe and persistent mental illness referred by Berkeley Mental Health. We provide supportive housing, food, and around-the-clock care as well as social activities and case management. Insight Housing has managed this program since 2002 and we are proud that many of our residents have made it their home for over 18 years.
Roads Home: Veteran Services
Insight Housing’s largest program is our Roads Home program which encompasses the myriad services we provide to Veteran clients across seven counties/Continuums of Care (CoCs) including Alameda, Contra Costa, Sacramento, San Francisco, San Joaquin, Solano, and Amador. The goal of the Roads Home program is to provide Veteran households who are experiencing or at risk for homelessness and/or food insecurity with the tools they need to find a permanent home and to attain and maintain self-sufficiency. Our Roads Home program, which is primarily funded through Supportive Services for Veteran Families (SSVF), Grants Per Diem (GPD), and Homeless Veterans Rehabilitation Program (HVRP) contracts, provides Veteran households experiencing or at risk for homelessness and/or food insecurity with the tools they need to find a permanent home and maintain self-sufficiency. Last year Insight Housing supported 1,467 Veterans and the average time-to-house from enrollment is approximately 5 months.
Meal Program
Community Meal
Insight Housing has the longest running free, weekday community meal program in the City of Berkeley (since 1970). Our guests include those who are low-income, unemployed, and people experiencing homelessness.
Community Meal is served at our Hope Center Facility. Each person receives one hot meal to eat right away, as well as bag lunch for later.
Our Meals Program also provides meals for the clients in at the Hope Center Transitional Housing and Berkeley Respite Program.
While we already had the largest and longest running food program in the area, during the pandemic our overall Meals Program and Community Meal went through its largest expansion in our 52+-year history and we are now serving an average of over 6,500 meals per month, nearly double the pre-pandemic amount.
Shelter + Care
Shelter Plus Care (S+C) is a housing subsidy program with ongoing tenancy support services (TSS). Client in this program are high-need, formerly homeless individuals with one or more disabilities. They live in their own homes, pay approximately 30% of their income towards rent, and receive support services to help them maintain their housing.
Services Offered:
- Rental assistance
- Home visits
- Life skills counselling
- Benefits advocacy
- Case management
Albany Project Hope
Albany Project Hope uses Housing First and Harm Reduction philosophies to house and maintain stability for the chronically homeless and hardest to serve individuals and families in the City of Albany.
Insight Housing partners with the City of Albany to provide outreach, housing navigation and placement, and housing retention services to chronically homeless residents. Insight Housing also helps individuals prepare and apply for permanent supportive housing.
Health Housing & Integrated Services (HHIS)
The HHIS program was built out of Project Safer Ground, one of our COVID response programs. HHIS is a partnership between Insight Housing, Alameda County, and Abode Services to transition clients through Abode Rapid Re-housing units and on into permanent housing with support service.
Berkeley Respite Program
The Berkeley Respite Program is a partnership with the City of Berkeley to oversee and maintain 18 RV trailers and one shared house. The RVs are at two separate locations in Berkeley, 701 Harrison Street and 1281 University Avenue.
Insight Housing provides clinical case management to assist clients with housing placement and the procurement of rental vouchers, as well as providing operational services to the trailers and shared house. Operational services include daily wellness checks, the delivery of three meals a day, coordination of laundry services twice a week, and the provision of hygiene and cleaning supplies.
The Hope Center
The Hope Center opened its doors in September 2022 and all programs are now fully enrolled and up and running. Insight Housing partnered with BRIDGE Housing and the City of Berkeley to build the Hope Center and Berkeley Way. The Hope Center, which serves residents from throughout Alameda County, offers 53 units of Permanent Supportive Housing for adults, 32 Men’s Shelter beds, and Transitional housing for 12 Veterans at any given time. This state-of-the-art development offers onsite offices for partner agencies Berkeley Mental Health and LifeLong Medical Care to allow clients to easily connect with supportive services, and the community kitchen and courtyard provides clients with opportunities to connect with peers and build community. The adjoining BRIDGE apartments provide affordable housing for at least 273 residents each year.
Rio Vista Veterans Residence
Insight Housing established a partnership with Solano-Napa Habitat for Humanity, American Legion Post 178, Solano County, and the City of Rio Vista to build and operate this home for Veterans exiting homelessness. The residence is a 6-bedroom, 3-bath home in Rio Vista, and the first clients moved in February 2021. Rio Vista provides a permanent home with trauma-informed supportive services to help local Veterans transition out of homelessness.
Where we work
Awards
Award 2007
Berkeley Community Fund
Trailblazer Award 2008
Wells Fargo
Spirit of the League 2007
League of Women Voters (Berkeley, Emeryville, Albany)
Excellence in Community Service Award 2005
Downtown Business Association
Hopeline Champion (Shelter to Victims of Domestic Violence) 2010
Verizon Wireless
Greenpoint Rating for Environmentally Friendly Facilities 2013
Build it Green
Soup Kitchen of the Year Award 2014
Alameda County Community Food Bank
Certificate of Special Congressional Recognition 2016
The Hon. Barbara Lee, 13th Congressional District of California
Human Rights Award 2017
Church Women United
Affiliations & memberships
Association of Fundraising Professionals - Member 2008
Chamber of Commerce 1986
CARF Accreditation for Roads Home program 2019
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, Low-income people, Working poor, Extremely poor people
Related Program
Meal Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Numbers represent Fiscal Year date range, e.g. 2022 = FY 2021-2022
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Extremely poor people, Homeless people, People with disabilities, Veterans
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Numbers represent Fiscal Year date range, e.g. 2022 = FY 2021-2022
Number of Veterans Households Served
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Roads Home: Veteran Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Numbers represent Fiscal Year date range, e.g. 2022 = FY 2021-2022
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Insight Housing’s ultimate goal across programs is to help all clients transition from homelessness to safe permanent housing and to (a) equip them to maintain financial and housing stability; and (b) achieve improved social, emotional, and physical wellbeing.
What are the organization's key strategies for making this happen?
We employ respectful, compassionate and trauma-informed Housing First and Harm Reduction principles to empower clients to become independent. We use a regional approach to serve people experiencing homelessness across six counties including Alameda, Contra Costa, Sacramento, Solano, San Joaquin and Amador Counties.
What are the organization's capabilities for doing this?
We accomplish our goals by providing a continuum of services for those experiencing or at risk for homelessness. Insight Housing’s programs includes street outreach, emergency food and shelter, transitional housing, permanent supportive housing, rapid re-housing, and homelessness prevention.
What have they accomplished so far and what's next?
Since our organization was founded in 1970 as a free community meal in the City of Berkeley, we have expanded to cover a service area of six counties. In Fiscal Year 2020, across programs s served 2,971 vulnerable individuals and supported 787 veteran households. We distributed 84,816 meals; provided 23,949 nights of temporary shelter and 7,183 nights in permanent beds; helped 434 individuals move from homelessness into housing; and helped stabilize the housing of 193 others.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Insight Housing
Board of directorsas of 05/21/2024
Thomas Peeks
Alex Rogin
Jessica Anderson
Harrison Alter
Sam Ernst
Stephen Kirnon
Will Rogan
Iman Novin
Archie Vaden
Tamar Antin
Scott Barshay
Don Falk
Kimi Omi
Mark Stutzman
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 03/10/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.