VALLEY HUMANE SOCIETY INC
Your Means to a Friend
Programs and results
What we aim to solve
Valley Humane Society strives to ensure all cats and dogs are in homes with families who care for the animals. Valley Humane Society is addressing the issues of homeless dogs and cats, people seeking various experiences of the human/animal bond, including adoption, and assisting those struggling to keep pets in their homes before they make the decision to relinquish the pets to a shelter.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Canine Comfort Pet Therapy.
The relationship between pets and people has immeasurable value on our emotional and physical health. Through Canine Comfort Pet Therapy, Valley Humane Society brings animals to places other pets can’t go, sharing the unconditional love that pets offer and creating opportunities for people to experience the love of a pet. Sharing their own beloved companions, VHS Canine Comfort Pet Therapy volunteers team up with their dogs to improve the lives of others through our community in two primary ways:
Paws to Heal provides therapeutic pet visitation to medical facilities, schools and retirement homes throughout the Tri-Valley.
Paws to Read encourages a love of animals and improves the reading skills of children in cooperation with local libraries and schools.
Canine Comfort Pet Therapy teams also have opportunities to participate in fundraising events, children’s camps, and humane education programs. Find out how you can make a difference with your dog!
Canine Comfort Pet Therapy
The relationship between pets and people has immeasurable value on our emotional and physical health. Through Canine Comfort Pet Therapy, Valley Humane Society brings animals to places other pets can’t go, sharing the unconditional love that pets offer and creating opportunities for people to experience the love of a pet. Sharing their own beloved companions, VHS Canine Comfort Pet Therapy volunteers team up with their dogs to improve the lives of others through our community in two primary ways:
Paws to Heal provides therapeutic pet visitation to medical facilities, schools and retirement homes throughout the Tri-Valley.
Paws to Read encourages a love of animals and improves the reading skills of children in cooperation with local libraries and schools.
Humane Education
Companion animals are a vital part of the healthy emotional development of children. Our humane education programs teach respect for all life using enriching activities and hands-on experiences. Children are able to explore and develop character traits like empathy, kindness, compassion, trust, mindfulness, respect, and responsibility, resulting in:
A stronger bond with animals, which is proven to create better human relationships
The desire to become a responsible pet guardian
A reduction in the number of animals that are abused, neglected, abandoned, or surrendered to animal shelters
A reduction in bullying and violence in families, schools, and communities
AniMeals
We would much rather see pets in homes than in shelters. That’s why Valley Humane Society operates AniMeals, a pet food pantry that provides regular free meals for the dogs and cats of seniors and low-income families.
Donations of wet or dry dog and cat food are always accepted, even if opened or recently expired, and can be dropped off at VHS during open hours. Pet-related items such as litter, treats, and toys are also needed.
Pet food distribution takes places through partnerships with local food banks.
Home to Home
Home to Home helps pets stay out of shelters. It is a unique, direct-to-adopter tool for pet guardians looking to re-home their animals. In just a few simple steps, pets can find a loving new home without ever seeing the inside of a shelter. It’s free to use for both guardians and adopters, and gives animals needing a new home the best of both worlds: their current guardian can find the best fit, and their adopter can learn all about their personality and preferences first-hand. It’s a win-win for pets! www.home-home.org
Hope Hospice Support
Those who know the love and support of a pet can understand how important that relationship becomes to individuals in hospice care. Through a unique partnership with Hope Hospice, VHS allows patients to enjoy the loving company and comfort of their beloved cats and dogs for as long as possible by providing in-home pet care during this critical time. Then, if no other family member is able to assume guardianship of an animal once the patient dies, VHS takes that pet into our adoption system to find a new forever home.
Animal Adoption Program
Working with area public shelters, Valley Humane Society transfers in animals from these shelters with the goal to place these animals in loving homes through adoption.
Valley Humane provides the requisite medical care and behavioral assessments to aid adoptions.
The area shelters in the Tri-Valley area, and our adoptions are open in Alameda and surrounding counties.
Where we work
Awards
Non Profit of the Year 2009
City of Pleasanton
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Related Program
AniMeals
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Decreasing
Context Notes
Number of pet meals distributed annually
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Related Program
Animal Adoption Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
We measure the number of UNIQUE animal adoptions. For example, if an adopted animal is returned to the shelter, for whatever reason, and then is adopted again, we count that animal as only 1 adoption.
Number of animals spayed and neutered
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Valley Humane Society transfers in dogs and cats from public shelters. Most require spay/neuter surgery prior to adoption. In 2020, an additional 300 surgeries were performed for other rescue groups.
Number of animals rescued
This metric is no longer tracked.Totals By Year
Related Program
Animal Adoption Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We measure this record according to the annual Asilomar report that Valley Humane Society provides. "Rescued" is being defined for our purposes as any dog or cat that is transferred to our care.
Number of animals euthanized
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Number of animals euthanized. The organization follows Asilomar standards regardin the reason an animal is euthanized. Those reasons are provided in our annual reports.
Number of site visits by dog-and-handler teams.
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Canine Comfort Pet Therapy.
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
These are the number of active canine comfort teams that are making visits to various facilities in the Tri-Valley area.
Number of people that received canine comfort care through schools, reading programs, adult living-assisted facilities, companies and hospitals.
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups
Related Program
Canine Comfort Pet Therapy
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Starting March 13, 2020, site visits by canine comfort teams stopped due to Covid-19 orders and concerns. In-person meetings resumed in 2021 with some video/virtual sessions continuing.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Valley Humane Society has three goals that address this issue:
1) Increase the number of animals supported and the new homes found each year;
2) Reduce the time and need for animals to be at Valley Humane Society’s shelter (i.e., decrease the length of stay);
3) Provide resources to pet owners in the community, so companion animals can remain in a loving home; and
4) Strengthen the human/animal bond by providing a variety of opportunities for people and animals to engage in positive interactions.
What are the organization's key strategies for making this happen?
1) Valley Humane Society has forged strong collaborative relationships with seven public shelters in Alameda and Contra Costa County. Valley Humane Society also works closely with Stockton Animal Services. Through these relationships, Valley Humane Society regularly visits these facilities to help transfer animals, who need the care and adoption services, to Valley Humane Society’s shelter.
Once in Valley Humane Society’s care, cats and dogs are provided medical care, including age appropriate vaccinations, medical interventions, spay/neuter surgery, microchipping, and emotional support. Once approved for adoption, new homes are found through social media channels, VHS’ network of pet fosters as well as listings through pet adoption websites.
Valley Humane Society’s adoption program utilizes a relatively new concept of “adopter’s welcome”. Adopter’s provide answers to open-ended question. Rather than looking for reasons not to adopt to a potential pet owner, Valley Humane Society looks to reduce barriers to adoption. This helps streamline the adoption process whereby staff can assist the new pet owner with issues that may arise (e.g., first-time cat owner, special needs animal, etc.).
2) Valley Humane Society’s two main strategies for reducing the “length of stay” for animals at Valley Humane Society’s shelter are:
a. Employment of supply-chain strategies that optimizes intake, spay/neuter surgeries and each animal’s availability for adoption. By developing a plan that focuses on advance scheduling based on each animal’s medical and behavioral needs, there is a significant reduction of animals waiting in the shelter for procedures, programs or recovery time.
b. To better assist community members who may need to rehome their beloved pets, Valley Humane provides a free service called Home to Home. Pet owners post profiles of their pets, which has the same effect as traditional pet adoption websites. The current owner screens potential homes themselves. This allows animals to stay with their owners and move directly to a new home, never requiring the animal to spend any time in a shelter.
Conceptually, Home to Home employs a different set of tasks and processes for shelter staff, but allows them to interact with current pet owners, in the community, who are having issues that may result in the animal being surrendered to a shelter. Sometimes, the owner realizes that, with some additional resources, they can keep their pet.
3) Valley Humane employs several strategies to provide key resources that allow pet owners to keep and provide for their pets.
a. Valley Humane Society runs a program called AniMeals, which provides pet food and supplies to community members whose most immediate need is to feed themselves and their pets. Working with area food banks that are providing food to people, AniMeals can provide its skilled staff and volunteers without burdening Food Banks and easing the burden of people to travel to multiple distribution centers
What are the organization's capabilities for doing this?
Valley Humane Society is able to achieve its goals related to the issue of pet homelessness because of the following:
A strong volunteer network; physical shelter; and staff.
Each capability allows Valley Humane Society to provide exceptional care to our animals as well as to the people who are struggling to keep their pet in their home. Each animal who enters the shelter is treated individually with custom assessments and treatment plans.
Employing a medical team that includes two veterinarians allows Valley Humane Society to address all treatable medical conditions and prepare the animals for their new forever home. Valley Humane Society's operations and adoption team members watch for any behavioral issues that may arise during the animal’s stay at the shelter. With a staff trained in fear-free sheltering techniques, staff and volunteers work on a plan of action for each animal.
Valley Humane Society’s marketing team and adoption program work collaboratively to allow animals to move through the various stages of the organization and into new homes. This team also keeps our supporters engaged so people in our community know they can turn to Valley Humane Society in times of need.
Valley Humane Society's capabilities reflect our values of compassion, collaboration and integrity. Every animal and person that comes to our shelter is treated with kindness with the understanding that the organization's goals address both pets and people. These capabilities are performed as an experienced team, including partnering with external resources such as shelters and veterinarian practices. These capabilities underscore the Valley Humane Society's value of providing its programs and services with honesty and integrity.
Lastly, Valley Humane Society has an exceptional group of staff and volunteers that provide the comfort, care and compassion to the pets and people. Thanks to private donations and support, Valley Humane Society has maintained the financial stability to carry address the above-stated issue.
Valley Humane Society is able to achieve its goals related strengthening the human/animal bond because of the following capabilities:
Valley Humane Society utilizes a single staff member to help coordinate programming for children. This includes scout workshops, junior volunteer opportunities, camps, classroom visits, and team projects. The Canine Comfort Pet Therapy program has 200 pet therapy handlers who are certified through Valley Humane Society's program. The organization coordinates all visits and works directly to facilities to ensure a safe environment for handler/dog teams and those that are meeting with these teams.
What have they accomplished so far and what's next?
1a. From 2017-2029, annual animal adoptions increased each year by at least 10% . In 2021, 626 adoptions took place. This was a decrease from 2020, which was the result of a nationwide reduction in potential adopters after a record adoption rate in 2020.
1b. From 2019-2021, the save rate at public shelters in the Tri-Valley increased.
2a. In 2021, overall length of stay for animals increased slightly over 2020.
2b. In 2021, length of stay increased/decreased for the following animal types from 2020:
i. Cats – increased 2.6%
ii. Dogs – increased 3.1%
iii. Puppies – decreased 9.9%
2c. In 2021, Home to Home listings increased 32% from 2020, and positive outcomes (adoptions) through Home to Home increased by 27% as well.
3a. In 2021, Valley Humane Society’s AniMeals program distributed over 466,363 animal meals, which was a nearly a 33% increase from 2021. Since 2019, Valley Humane Society has seen a 388% increase in pet food distribution.
4a. In 2020, Humane Education provided opportunities to 11,222, which was an increase from the prior two years. Social distancing and stay at home orders are reasons for this decline from the previous year (7,000 children).
4b. With the resurgence of in-person gatherings in 2021, while continuing to use video conferencing, over 5,432 hours were logged by canine comfort volunteers providing comfort and companionship at community schools, assisted living facilities, companies and public libraries.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Valley Humane Society serves individuals and families in the Tri-Valley of California. The organization does this in the following ways: Animal Adoptions; Humane Education; AniMeals; and Canine Comfort Therapy. The individuals and families are representative of the area Valley Humane Society serves. AniMeals serves pet-owning individuals and families dealing with food insecurity. The organization's humane education and canine comfort therapy also serves individuals and families through corporate/business outreach.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
When a recent first-time adopter seem puzzled by some open-ended questions regarding their living space, the organization added some context, both in the adoption application, the talking points for our adoption counselors, and in our resource guide as to what to look for if their cat exhibits some particular behavior. We explicitly state that question and its response should not be seen as a barrier, but a point of conversation we can have on how to work with the adopter's living space as they bring a new companion animal into their home.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
VALLEY HUMANE SOCIETY INC
Board of directorsas of 01/21/2023
Sandra Gardiner
Penelope Tamm
Retired, Pleasanton PD
Clyde Ogata
Managing Tax Counsel/Chevron Corporation
Susan Capello
Attorney, Intel
Joe Streng
Director, Robert Half International
Brian Joyce
CPA
Phil Vermont
Partner, Randick O’Dea Tooliatos Vermont & Sargent
Sandra Gardiner
EVP & CFO, Pulse Biosciences
Lori Rice
Julie Wolfe
Senior Manager, Glassdoor
Heidi White
Senior VP, Fineman PR
Gina Piper
Founder, Elation Real Estate
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 10/08/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.