PRC
We move people forward.
Programs and results
What we aim to solve
PRC works to address the wellness needs of people living with HIV/AIDS, mental health and substance use issues. In 2017, PRC completed strategic partnerships and mergers with Baker Places. Inc., which provides comprehensive residential treatment services to people with mental health, substance abuse, and HIV/AIDS-related issues, and with AIDS Emergency Fund, an emergency financial assistance provider for low-income residents affected by HIV/AIDS. Merging these organizations has allowed us to begin streamlining wellness services to move individuals from crisis care (detoxification centers, emergency financial assistance, and homeless navigation centers) to stabilization support (legal advocacy, substance use and mental health treatment), and beyond (workforce development, supportive housing, employment retention).
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Employment Services: Workforce Development & Training
The goal of the Employment Services Program is to assist people with HIV/AIDS and/or mental illness through culturally appropriate counseling, training and employment preparation in making informed choices that maximize their available employment opportunities. This program serves people living with HIV/AIDS and mental health disabilities who are seeking to enter/re-enter the workforce. These individuals will be low-income or homeless, with many living on SSI or other disability benefits.
PRC’s Employment Services Program offers a full spectrum of vocational rehabilitation and employment placement services including computer training, career counseling, and job search assistance to support disabled clients in entering or re-entering the workforce.
Legal Advocacy: Disability & Healthcare Benefits
Each year PRC’s Legal Advocacy Program provides benefits advocacy and direct legal representation to over 1,500 disabled or homeless San Francisco residents in response to the need for economic justice and health access. We are committed to providing comprehensive, specialized, culturally competent, free legal benefits representation within a harm reduction and client-centered context to people living with HIV/AIDS or mental health issues. Our Equal Access to Healthcare Program was born from the need to identify and overcome barriers to healthcare access for San Francisco’s HIVpositive community with the implementation of the Affordable Care Act. We provide services in English, Spanish, and Chinese.
AIDS Emergency Financial Assistance
Emergency Financial Assistance offers immediate relief for HIV-positive individuals facing a monetary obligation they cannot meet. Such obligations include one-time rent subsidies and support with other essentials including utilities, household necessities, uninsured medical expenses, storage for belongings, move-in assistance, and even funeral expenses. Targeted efforts focus on eviction prevention and housing stabilization, as unstable housing is associated with elevated rates of preventable morbidity and mortality. Seventy-five (75) percent of clients receiving eviction prevention and housing stabilization support remain stably housed after 90 days. On average, 1,800 low income adults are served through nearly $1,000,000 in emergency funds each year.
Residential Treatment
PRC Baker Places’ residential treatment for substance use and mental health disorders meets immediate needs for detoxification, aids in recovery and stabilization, and provides opportunities for long-term supported housing. Individuals with serious substance use, mental health, and co-occurring disorders must achieve stabilization before accessing support services to move toward self-sufficiency. From the Joe Healy Detox Center and Grove Street for crisis residential treatment to specialized care in houses like Ferguson Place (for people living with HIV/AIDS) and Acceptance Place (for gay and bisexual men), Baker Places provides eleven alternatives for
community-based treatment and long-term residential care.
Hummingbird Place Homeless Navigation Services
The only homelessness navigation center in San Francisco staffed by behavioral and mental health workers, Hummingbird Place is a key innovation for the most
frequent users of San Francisco’s crisis and inpatient emergency services. Operated by PRC and located on the Zuckerberg San Francisco General Hospital campus, Hummingbird is a low-barrier alternative to homelessness, addiction, and unmanaged mental illness. It provides day drop-in services and overnight beds to help chronically homeless individuals — with acute psychiatric and substance use histories — see and choose a path forward off the streets. It’s a safe space to rest, shower, do laundry, and build trust in necessary care systems, like shelter or treatment, for those who are most disconnected and hardest to reach and serve. Successfully transitioning 36% of overnight residents to more stable, next step housing across its first 12-months, the San Francisco Department of Public Health funded program grew from 15 beds in 2017 to 29 beds in 2019.
Transitional Co-op Living & Permanent Supportive Housing
In over 20 PRC-managed co-ops (shared multi-bedroom apartments where graduates of substance use and mental health treatment programs can build up confidence making healthy choices, practice independent living, and take their next steps into health) across the City, PRC helps people reclaim their path and potential, pairing time-limited rental subsidies with case management. In 2018, 179 people accessed 111 transitional housing slots through PRC’s Co-op Supported Living Program. Nine out of 10 made a positive exit.
PRC's Odyssey House, a a permanent and supportive home for ten African-American adults with extensive histories of institutionalization, homelessness,
mental illness, and substance use. Unique in San Francisco, PRC’s skilled, compassionate staff are onsite 24 hours a day to help residents build community
linkages and maximize self-sufficiency.
Where we work
Awards
Nonprofit of the Year 2022
CalNonprofits
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Through residential services, emergency financial assistance, legal advocacy, and workforce development training, PRC served 4,685 San Franciscans in 2022.
Number of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
PRC's volunteer force was greatly reduced for safety precautions during the COVID-19 pandemic. Participating in 3 major events, our volunteers helped PRC raise over $350,000 in 2022.
Number of new donors
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Average hourly wage of clients who became employed after job skills training
This metric is no longer tracked.Totals By Year
Related Program
Employment Services: Workforce Development & Training
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
PRC clients placed in employment received wages that were on average 50% higher than the 2022 San Francisco minimum wage of $16.99 per hour.
Number of people within the organization's service area accessing cash transfers
This metric is no longer tracked.Totals By Year
Related Program
AIDS Emergency Financial Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
In 2022, 1,085 clients accessed $817,656 in emergency assistance for payments toward emergency and permanent housing, medical, and other expenses.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
PRC's mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social, and health services that address the broad range of social risk factors that impact wellness and limit potential. We want to lift people out of poverty and addiction, illness and stigma, homelessness and decline, by breaking down the barriers to good health. As health is about more than just physical wellness our goal is to improve clients' access to critical services across multiple health issues, and help more people stabilize their health and lives, secure housing, access healthcare and build economic stability.
What are the organization's key strategies for making this happen?
PRC achieves this through critical program work.
Benefits Counseling Program
Each year 1,500 low-income and HIV+ individuals gain direct legal representation, advocacy, and government benefits consultation resulting in healthcare enrollments and $5,000,000 in client income awards.
Emergency Financial Assistance
Emergency financial aid is a lifeline for 1,700 low-income HIV+ individuals each year, who access $900,000 to prevent eviction and meet critical financial needs annually.
Employment Services
Employment Services reinvigorates the livelihoods, independence, and self-esteem of 500 people with chronic illnesses each year. Strategies include coaching them back into the workforce, building earning capacity, college placement, and securing short- and long-term living wage placements. As a result, clients earn more than $1,000,000 annually.
Residential Treatment to Supportive Housing
Grove Street House offers up to a 30-day crisis stabilization stay to 80 people annually who are exiting institutional settings and struggling to overcome a combination of psychiatric and addiction issues.
Treatment Programs in 6 separate locations provide 450 individuals each year the support to overcome substance use, mental illness, and co-occurring disorders in service-rich, homelike environments. Each site is specialized and offers a 90-day stay. Ferguson Place was the first of its kind to serve adults struggling with HIV/AIDS, psychiatric, and addiction issues. Also at Jo Ruffin Place, Baker Street House, Robertson Place, and San Jose Place, residents develop support systems, practice self-regulation, and build independent living skills. At exit, more than three-quarters of residents transition successfully into stable, more permanent housing.
Transitional Supportive Housing enables 200 people each year, living in 20+ PRC-managed apartments citywide, to move beyond their psychiatric or substance abuse histories and take their next steps into healthy, independent living. Connecting residents to vocational, educational, social service, and recreational resources, case managers help residents grow and thrive for up to 18 months in small,
communal environments.
Odyssey House is unique in San Francisco, giving 10 African American adults with extensive histories of institutionalization, homelessness, mental illness, and substance abuse a permanent, supportive home. The program maximizes independence and stability through 24-hour staffing, strong community linkages, and 3,650 days of care.
What are the organization's capabilities for doing this?
By integrating HIV/AIDS, mental health, and substance use services under one roof, PRC has the expertise and ability to make sustainable improvements to the wellness of San Franciscans living with HIV/AIDS, mental health and substance use issues. Already we are moving the needle, uplifting lives across more than 30 sites in San Francisco. Each year 5,000 people are building income, getting healthy, and staying housed.
With a combined 115-year history of service, the new PRC is deeply rooted in the San Francisco community, fighting for social and economic justice for low-income and disabled populations. We are committed to making a direct and lasting impact on the lives of our clients, as well as the city we love and call home.
What have they accomplished so far and what's next?
PRC's core services will reach 5,000 individuals in 2023. Clients will achieve the following outcomes:
Emergency Financial Assistance
1,600 unduplicated individuals receive emergency financial assistance
75% of clients receiving eviction prevention or housing stabilization services remain housed at 90 days
Benefits Counseling
1,500 unduplicated individuals receive benefits counseling
500 providers and consumers will attend benefits counseling education workshops
200 notices of award will be received from SSI/SSDI
$3.4 million in retroactive payments will be secured from SSI/SSDI
Employment Services
500 unduplicated individuals receive employment services
95% of clients who complete intake and assessment will develop an Individual Service Plan based upon self-identified goals, including an action plan with timelines
65% of clients who develop an Individual Service Plan will enroll in a single or multi-session training curriculum designed to increase their capacity to become employed
60% of clients seeking employment will secure employment and income
Residential Treatment
2017 launch of Hummingbird Place at Zuckerberg San Francisco General Hospital in collaboration with the City & County of San Francisco, a 15-bed Homeless Navigation Center uniquely providing psychiatric respite care and designed to help those individuals who are the most frequent users of crisis and inpatient services see a path forward and off the streets.
What's next…
Among our many strategic priorities going forward, PRC has established our flagship PRC Service Center that brings all of the organization's non-clinical services, under one roof; to build philanthropic engagement to enhance our services and take advantage of PRC's depth and breadth of services to impact wellness and elevate San Francisco; and to move ahead with field-building innovations like PRC's Integrated Health Analysis, a tool that will utilize predictive analytics to match client's health vulnerabilities with priority service goals, helping PRC to partner with clients to prevent negative health outcomes in the future at the same time as we stabilize health and champion wellness now.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, Results are collated and discussed among teams to promote critical thinking and positive change, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We don’t use any of these practices
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
PRC
Board of directorsas of 02/15/2023
Brian Schneider
Prime Finance
Term: 2019 -
Kent Roger
Morgan Lewis Bockius
Term: 2019 -
Jacques Michaels
San Francisco Imperial CouncilS
Kent Roger, Esq.
Morgan, Lewis & Bockius
Ryo Ishida
Lyric
Brian Schneider
Prime Finance
Tim Schroeder
Performance Realty, Inc
Zackary Papilion
Apple
Josh Frieman
Prime Group
Michael Niczyporuk
FinTech
Nelson Gonzalez
Amazon Web Services
Darren Smith
JPMAM
Nichole Wiley
Nuveen
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 02/13/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.