PLATINUM2023

MERCY HOUSING CALIFORNIA

Live in Hope

San Francisco (main office), CA   |  http://www.mercyhousing.org/california

Mission

The mission of Mercy Housing is to create stable, vibrant and healthy communities by developing, financing and operating affordable, program-enriched housing for families, seniors and people with special needs who lack the economic resources to access quality and safe housing. Mercy Housing was founded in 1981 in response to the extreme lack of stable, affordable housing for vulnerable populations.

Ruling year info

2009

President

Mr. Doug Shoemaker

Regional Vice President of Operations

Lillian “Lilli” Lew-Hailer

Main address

1256 Market Street

San Francisco (main office), CA 94102 USA

Show more contact info

EIN

94-3081666

NTEE code info

Housing Development, Construction, Management (L20)

Other Housing Support Services (L80)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In California, the need for affordable housing far outpaces the supply. Prior to the recession of the mid-2000’s, we were already facing a housing crisis and the record number of home foreclosures added an entirely new population of individuals and families competing to find quality affordable rental homes and apartments, making the housing market tighter for those who need affordable housing the most. Today, the housing crisis in California is a major concern and demand for housing has increased the need for affordable homes statewide. By buying and upgrading existing properties, or developing new ones, we supply long-term affordable housing opportunities to the communities that need it most.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Housing Development

At Mercy Housing California, we develop and operate affordable, service-enriched housing that changes the lives of families, seniors and people who have been homeless. We work with public and private partners to help keep the most vulnerable in our communities stably housed, preventing homelessness. From construction to community development, we advance innovative solutions to meet the scale and urgency of California’s housing crisis. With 40 years of experience, we are trusted experts in developing affordable, service-enriched family housing, senior housing, workforce housing, housing for people with disabilities, and permanent supportive housing for people exiting homelessness.

MHC is one of California’s largest developers of affordable housing with 11,082 rental units built, owned, and/or managed, in addition to 1,271 units developed but no longer owned and operated; 3,600+ units in our pipeline; and 3,000+ single-family homes created in partnership with their current owners.

Population(s) Served
Economically disadvantaged people
Homeless people

Home is just the beginning at Mercy Housing California. We believe that fostering healthy communities starts with giving residents the tools they need to build towards their dreams. Our free, onsite resident services emphasize four key areas of support:housing stability, education, health & wellness and community engagement.

These services are designed to help families and individuals achieve stability and make positive changes in their lives and their neighborhoods. Resident services programs play a crucial role in helping families, seniors, veterans and people with other special needs develop and maintain healthier lifestyles; supporting youth in staying safe, active and engaged in school; assisting households in achieving financial stability; and encouraging residents to participate in supportive and meaningful ways within their community.

Population(s) Served
Economically disadvantaged people
Families

Permanent supportive housing (PSH) combines affordable housing with services designed to help people create stable lives, including chronically homeless persons and their families, veterans, and people living with physical and mental health disabilities. PSH has been identified as a critical tool in addressing California’s homelessness crisis and the best way to help individuals permanently exit homelessness.

In our supportive housing communities, our resident service staff assist residents in meeting their day to day needs and offer activities designed to engage and build community, prevent isolation, build support networks and encourage housing stability. Examples of the services and programs offered are access to food pantries, cooking classes in onsite community kitchens such as Nutrition, Basic Cooking Skills and Eating Healthy on a Budget, local AA and NA meetings, walking clubs, wellness checks, community gatherings, bingo, volunteerism, and housing stability workshops.

Population(s) Served
Economically disadvantaged people
Veterans

Where we work

Awards

Suburban Project of the Year, The Lohse Apartments, Roseville, CA 2019

Urban Land Institute (ULI)

Design Awards: Special Commendation for Urban Transformation, 1100 Ocean Ave Apartments, SF CA 2019

American Institute of Architects (AIA)

Multifamily Pillars Award: Best Military of Veterans Housing, El Monte Veterans Village, El Monte CA 2017

National Association of Home Builders (NAHB)

Housing Innovation Award, Land Park Woods, Sacramento CA 2017

Sacramento Housing Alliance

Housing Innovation Award, Mather Veterans Village, Phase I, Rancho Cordova, CA 2016

Sacramento Housing Alliance

Readers Choice Awards - Family Housing - Natalie Gubb Commons 2019

Affordable Housing Finance

Readers Choice Awards Readers Choice Awards - Special Needs - Colma Veterans Village 2020

Affordable Housing Finance

Best Adaptive Reuse Project-The Courtyards at Orange 2020

Sacramento Business Journal

Deal of the Year – 290 Malosi 2021

San Francisco Business Journal

Ruby Awards- Project of the Year- Rehabilitation, Kimball and Morgan Tower 2021

San Diego Housing Federation

Local Vision Award - 1801 West Capitol Avenue 2021

APA Sacramento Valley

Readers Choice Awards - Special Needs - Tahanan 2022

Affordable Housing Finance

Golden Nugget Awards - Best Affordable Senior Housing Community - Award of Merit 2022

Pacific Coast Builders Conference

Project of the Year - 1801 West Capitol 2022

Sacramento Business Journal

Honor Award - Sister Lillian Murphy Community 2022

AIA CA Design Awards

External assessments

Evaluated via the Impact Genome Project (2019)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Resident Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Non-duplicative number of MHC residents and community members who participated in the services and programs offered free of charge at our properties in California.

Number of low-income families housed in affordable, well-maintained units as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Housing Development

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total number of families living in a home which Mercy Housing California developed or assisted in the development. We currently own and/or manage 10,775 affordable apartment homes (2/2022 Dashboard).

Number of students receiving homework help

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Resident Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Non-duplicative number of children participating in MHC's Education Support programs. Decreased in 2020 & 2021 due COVID restrictions and fewer in person programs.

Number of direct care staff who received training in trauma informed care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Mercy Housing Staff who have participated in Trauma Informed Care and/or Mental Health Training.

Number of overall donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Active donors who gave at least one financial gift during the year.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Resident Services

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

Number of Volunteers who support our programs in California.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our mission is to create stable, vibrant, and healthy communities by developing, financing and operating affordable, program-enriched housing for families, seniors and people with special needs who lack the economic resources to access quality and safe housing.

Our Vision: Mercy Housing is committed to creating affordable homes and inspiring dreams as we work with residents and partners to establish engaged, strong and inclusive communities.

Providing safe and stable places to live, MHC’s affordable housing helps close the housing gap and provides supportive services people need to maintain housing stability and work towards economic self-sufficiency. Mercy’s commitment to service-enriched housing distinguishes us from many other large-scale affordable housing developers. Housing is essential, everyone needs a home. But many people who have endured poverty and other challenges need additional support to create the lives they want for themselves and their families.

Mercy Housing's 2020-2024 Strategic Plan, created over the course of a year and involving hundreds of Mercy Housing staff, board members, and external partners, represents a truly collaborative effort.
Our strategic goals are focused on strengthening the organization's ability to carry out its mission over the long term and are aligned with those of Mercy Housing, Inc., our national parent organization.

The new strategic plan puts residents at the center of our work with two core areas of impact: 1. Developing and managing high quality, affordable housing; and 2. Engaging and supporting residents so they have the resources they need to meet their goals. Mercy’s leadership has agreed on five strategic priorities for 2020-2024 to increase our impact:

1. Inspire dreams through refined resident impact model
2. Create homes for impact and efficiency
3. Proactively pursue strategic partnerships
4. Strengthen fundraising capacities
5. Approach work with racial equity, community partnership, continuous improvement, and guiding values (Respect, Justice and Mercy) in mind.

For 40 years, Mercy Housing has been committed to developing affordable, program-enriched housing for low-income families, seniors and people with special needs. Regardless of the scale and population served, each Mercy Housing community is built with an unwavering commitment to dynamic partnerships, creative vision and extensive community planning.

Housing Development:
One of the largest and most experienced nonprofit affordable housing developers in the country, MHC has the ability to handle every aspect of affordable real estate development including project financing, community outreach and planning, construction management, property management and asset management. We are one of only a few national organizations that provide affordable housing for all low- and moderate-income populations, including supportive housing for the formerly homeless, transitional housing, permanent rental, and affordable homeownership. Mercy Housing partners nationally and regionally with public, private and government partners.

Resident Services:
Recognizing that affordable housing alone cannot adequately address the complex problems created by poverty, Mercy Housing provides resident services with an emphasis on four key areas of support: Housing Stability, Health & Wellness, Education, and Community Engagement. By combining affordable housing and resident services programs, we are able to create supportive community environments where people can thrive instead of struggling in isolation. These services are designed to help residents achieve stability and make positive changes in their lives and neighborhoods.

Experience:
MHC has demonstrated its expertise as an affordable housing developer and its devotion to sustaining and revitalizing communities through outreach, advocacy and collaborative partnerships. MHC's President, Doug Shoemaker, provides over 20 years' experience in the affordable housing and community development industry.

Skilled and consistent leadership, combined with our commitment to community building and demonstrated sensitivity are all facets of Mercy Housing's mission, strength and expertise and essentially guarantee that the support provided by our philanthropic partners is effective. Areas MHC considers in the development of our affordable housing include:

• resolving and meeting community concerns
• developing high quality affordable housing utilizing innovative and green technology
• historic preservation of older buildings
• preserving the supply of current affordable housing in danger of transitioning over to market rate rents
• the delivery of supportive resident services programs onsite; property management delivered through our affiliate Mercy Housing Management Group
• asset management to assure regulatory compliance and the highest quality housing environment for our residents

In working to fulfill our mission, Mercy Housing California has developed and/or manages more than 156 affordable housing complexes in 36 counties throughout California, providing nearly 11,000+ homes and serving over 20,260 people in need.

In 2021, Mercy Housing completed eight affordable housing developments across the state adding or preserving 828 homes to California’s affordable housing inventory and began construction on 4 new developments. In 2022, we anticipate breaking ground on seven developments (817 apartments) and completing three communities consisting of 542 homes.

Statewide our resident service coordinators provided 270,098 activities to 11,207 unduplicated residents. Activities focused on MHC’s focus areas of Housing Stability, Health & Wellness, Education and Community Engagement. In 2021, some in person activity resumed though the Covid surges in summer and fall limited our options. The majority of activities focused continued to be focused on wellbeing check ins, food security, and housing stability.

Because of job loss, health crises and other challenges, many residents fell behind on their rent during the pandemic. Affordable rents are the main source of revenue for MHC’s Resident Services programming. MHC staff conducted outreach to thousands of residents and assisted 1,455 apply for rent relief through private philanthropy or the state’s rent relief program.

Mercy Housing is currently upgrading our resident data management system, Mercy Measures, to a new platform run on Salesforce. This new system, developed in coordination with continuous input and testing by our regional Resident Service staff, will allow staff to track information and run reports quickly and easily.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

MERCY HOUSING CALIFORNIA
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

MERCY HOUSING CALIFORNIA

Board of directors
as of 05/18/2023
SOURCE: Self-reported by organization
Board chair

Janet Ruggiero

Retired, Community Development Commissioner, City of Citrus Heights

Term: 2020 - 2022

Christina Garcia

CGarcia Consulting

Janet Ruggiero

Retired - City of Citrus Heights

William Pavão

Former- California State Tax Credit Allocation Committee

Bradley Cox

Trammell Crow Company

Ellen Jamason

Jamason Law

Christopher Lee

FAA Investments

Phyllis Hughes, RSM

Sister of Mercy

Monica Soni, M.D.

New Century Health

Kay Fernandez-Smith

Racial Equity & Justice Initiative, Apple Inc.

David Levine

Presidio Mortgage Holdings

Jamarah Hayner

JHK Consulting

Julie Brandt

Cornerstone OnDemand Foundation

Guillermo Rodriguez

The Trust for Public Land

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/26/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

The organization's co-leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/18/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.