StarVista

Helping All Ages and Stages Through Life's Challenges

San Carlos, CA   |  http://www.star-vista.org

Mission

For more than 50 years, StarVista has helped people across San Mateo County navigate life's challenges. From struggles with substance abuse and thoughts of suicide to family violence and homelessness, StarVista helps more than 44,000 people from all walks of life persevere through these challenges every year. We believe that everyone deserves the chance to be healthy and strong, and the StarVista mission is to deliver high impact services through counseling, skill development, and crisis prevention to children, youth, adults and families. Through its services, StarVista strives to empower individuals, inspire hope, and strengthen community.

Notes from the nonprofit

"StarVisa continues to remain the same, impassioned agency, wholeheartedly committed to representing, serving, and advocating for the diverse populations of our community. We are proud to be recognized as the premier thought leader and service provider addressing mental health, youth homelessness, recovery services, and suicide prevention within San Mateo County. Thank you to all of you - our supporters, collaborators, funders, donors, and allies - for making StarVista into what it is today. It is through the generosity and support of partners like you that we are able to continue empowering individuals, inspiring hope, and strengthening communities." -Dr. Sara Larios Mitchell, CEO, Ph.D., MACP

Ruling year info

1993

Chief Executive Officer

Sara Larios Mitchell Ph.D.

Main address

610 Elm St Suite 212

San Carlos, CA 94070 USA

Show more contact info

Formerly known as

Youth and Family Enrichment Services

EIN

94-3094966

NTEE code info

Children's and Youth Services (P30)

Alcohol, Drug and Substance Abuse, Dependency Prevention and Treatment (F20)

Hot Line, Crisis Intervention (F40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Homelessness, substance abuse, domestic violence, mental health concerns, and relationship and communication issues are some of the biggest challenges individuals and families in San Mateo County are facing. Rates of youth suicide, suicidal ideation and self-harm are on the rise. Local schools are requesting clinical services in greater amounts. As the cost of living in our County continues to rise, young adults are struggling to earn a living wage, meet their educational goals, and find stable, affordable housing. Parents are often working multiple jobs just to afford basic family needs, and as a result, struggling to be present and emotionally available for their children. The need for mental health care and resources continues to grow, and many who need help aren't able to afford or access the help they need. StarVista is committed to building solutions that address these issues and empowering individuals from all walks of life to find their best future.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Children's Place

Breaking the cycle of addiction through education and counseling. We teach children of addicted parents about drug and alcohol dependency and help them learn healthy coping and safety skills, build their self-esteem, and realize they are not alone.

Population(s) Served
Children and youth
Substance abusers

Affordable counseling services for children, adolescents, adults, and families, covering relationship issues, behavioral concerns, depression/anxiety, life transitions, peer conflicts, homework stress, self-esteem, and more. Clients learn new coping strategies, change negative patterns, and improve parenting skills.

Population(s) Served
Children and youth
Adults

Provides education and crisis intervention services for schools, online teen support and chatroom, alcohol and drug helpline, parent support hotline, and San Mateo County's only 24-hour crisis hotline.

Population(s) Served
Adolescents
Parents
Adults
Children
Preteens

Structured 12-month program provides transitional housing, independent living skills training, and mental health support for homeless teens aged 16-21.

Population(s) Served
Homeless people
At-risk youth
Adolescents

Community Team strives to foster healthy cognitive, emotional and social development for children prenatal through five, by identifying difficulties and providing assessments and interventions for families.

Population(s) Served
Infants and toddlers
Parents
Pregnant people
Caregivers
Families

A first step toward recovery for first-time offenders. Outpatient Services provides substance abuse treatment, education, and case management for non-violent simple drug possession offenders. The Sobering Station is a 24-hour program for persons arrested for driving under the influence or public intoxication.

Population(s) Served
Adults
Substance abusers

FYEES provides one-on-one, strength-based case management and coaching services, in collaboration with caregivers, social workers, education liaisons and community partners, to support the academic achievement of foster youth from kindergarten through eighth grade.

Population(s) Served
Children and youth

Serves families with children birth through age 5 who are facing stressors, striving to prevent child abuse and neglect, enhance the parent-child relationship, and reduce the impact of risk factors such as domestic violence, trauma, poverty, immigration, food insecurity, substance abuse, mental illness, and language barriers, among others.

Population(s) Served
Families
Infants and toddlers
Parents
Caregivers
Pregnant people

Provides a broad range of services and resources to LGBTQ+ individuals and families of all ages, and combines physical and mental health services with community building and educational programming.

Population(s) Served
LGBTQ people

Provides on-site counseling, mental health services and education to students over 10 years, striving to support students, enhance school performance, and increase engagement in learning.

Population(s) Served
Children and youth
Students
Teachers

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Children and youth, Families, Substance abusers, LGBTQ people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Results displayed are for the fiscal year (July 1 - June 30). For example, our 2020 results represent July 1, 2020 - June 30, 2021.

Percentage of clients engaged in StarVista programs who achieve their primary goal

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

StarVista's mission is to deliver high impact services through counseling, skill development, and crisis prevention to kids, youth, adults and families. We offer prevention, early intervention, education, and counseling resources and services to more than 44,000 people throughout San Mateo County, annually. From substance abuse and thoughts of suicide, to family violence and homelessness, we help people persevere and transform life's toughest situations into personal victories.

Our dedicated staff provide the resources, guidance, and inspiration needed to create opportunities for healthier, stronger, and more hopeful lives. As one of the largest non-profit organizations in San Mateo County, we work closely with local governments to fill unmet needs, partner with schools to connect directly with youth, and collaborate with other non-profit organizations to share expertise and best practices. Our staff prides itself on setting a higher standard of care and being open to new, innovative approaches that improve client outcomes. All of our programs are client-focused and strength-based, and our staff are committed to continuously expanding their knowledge to ensure clients receive exceptional care.

StarVista has been in existence since 1966 and is an acknowledged leader among its peers. The agency's staff of 200+ is composed of seasoned leadership, clinical directors, and highly trained program personnel. StarVista's staffing is passionate, reflective of the diverse community it serves, and includes individuals from a wide range of cultures, life experiences, and demographics. The agency's robust training infrastructure ensures staff and interns receive ongoing training to develop/maintain skills, expand knowledge, stay abreast of evolving trends and barriers, and ensure clients are receiving exceptional care. StarVista's 14-member board of directors is enthusiastic about the agency's work and actively dedicated to furthering StarVista's mission.

Additionally, the StarVista's 30 programs work together to provide comprehensive support to meet each client's unique needs. For example, a young person seeking transitional housing services through StarVista's Your House South or Daybreak programs may also benefit from crisis intervention services at StarVista's Crisis Intervention and Suicide Prevention Center, substance use treatment at StarVista's Insights program, or the broad spectrum of services offered at its San Mateo County Pride Center.

StarVista also draws upon the strong base of partners and collaborators it has cultivated through its 50+ years of service to the community. The agency collaborates with an expansive network of local organizations, schools, service providers, law enforcement and city and county officials to deliver a composite of vital services that aim to fully meet the needs of our community.

Since 1966, StarVista programs have transformed the lives of children, youth, adults, families and the communities they live in. Through decades of service and growth, StarVista now offers 30 programs whose services span across the entirety of San Mateo County. The agency and its programs are supported through a growing list of funders and a $16M+ diversified funding base. Through 300+ highly trained staff, interns and volunteers, the agency now serves more than 44,000 individuals every year.

Accomplishments over the last few years include:
- Merging with well-respected nonprofit organization, Pyramid Alternatives
- Opening San Mateo County's first LGTBQ+ center (the San Mateo County Pride Center)
- Expanding StarVista's school services to now serve more than 40 schools
- Receiving a new contract to launch a Rapid Rehousing Program for youth in partnership with local community partner, LifeMoves

Looking toward the future, StarVista will continue striving to expand services within its programs and as an agency, in addition to deepening its geological reach throughout San Mateo County and beyond.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    Feedback from youth served by our Crisis Intervention and Suicide Prevention Center indicated that they would feel more comfortable using texting as a platform. The Crisis Center has been developing a youth texting service to meet these needs and it will be launching in early 2021. Client feedback from parents accessing support groups suggested a need for expanded opportunities for Fathers, who desired a space to share challenges and learn effective child-parent communication strategies aligned with to their experiences. Subsequently, Fathers Groups were created and initially served Spanish-speaking fathers. Groups are now offered in both Spanish and English and fathers continue to refer other fathers to the group.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

StarVista
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

StarVista

Board of directors
as of 9/17/2021
SOURCE: Self-reported by organization
Board chair

Ms. Ken Pesso

Retired Assistant Chief, Probation Officer

Term: 2017 - 2025

Alison Proctor

Seiler LLP

Kristin Sun

Sand Hill Global Advisors, LLC

Roger Toguchi

Consultant

Erick Young

IBM

Ken Pesso

Retired Assistant Chief, Probation Officer

Sheriff Carlos Bolanos

San Mateo County Sheriff's Office

Jeneé Littrell

Student Services, San Mateo County Office of Education

Alina Lloyd

Merrill Lynch Private Banking & Investment Group

Steve Shray

Consultant

Chief Eric Wollman

Burlingame Police Department

Howard Yang

Facebook

Mark Constant

Franklin Templeton Investments

Ed Barberini

San Bruno Police Department

Stephan Marshall

Coldwell Banker

Fred Shen

Abbott Vascular

Nancy Minnig

SolMateo

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 11/24/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 09/17/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.