Store to Door

Portland, OR   |  www.storetodooroforegon.org

Mission

Store to Door supports independent living for Portland area seniors and people with disabilities by providing an affordable, personal, volunteer-based grocery shopping and delivery service.

Our vision is that the Portland area will be a community where all seniors and people with disabilities are nourished, included and can age with dignity in the setting of their own choice.

Store to Door serves most of Multnomah County and parts of Washington County.

Ruling year info

1994

Executive Director

Mark P Fulop MA, MPH

Main address

7730 SW 31st Ave.

Portland, OR 97219 USA

Show more contact info

EIN

94-3105555

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Personal Social Services (P50)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Store to Door’s grocery delivery and friendly visitation program is designed to meet the nutritional and social needs of seniors and people living with disabilities who live alone and on limited incomes, so that they can safely reside in the home of their choice.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Store to Door

Store to Door leverages the power of volunteers and community partnerships to provide an efficient, effective grocery shopping and delivery service. Our service is unique to Oregon, and is the preferred grocery shopping and delivery service of Multnomah County Aging, Disability & Veterans Services. We partner with Multnomah County to serve people who qualify for Oregon Project Independence (assistive services for adults with disabilities) and the Supplementary Nutrition Assistance Program (SNAP, formerly food stamps).We are the only program in Oregon authorized to use clients’ SNAP benefits on their behalf. Without our program, homebound seniors would not have access to this lifesaving food security benefit.

With our personalized service, we are uniquely equipped to identify and respond to the health and safety concerns of this elder population. Our volunteers and staff participate in the County’s Gatekeeper Program, an organized outreach effort designed to identify, refer, and respond to at-risk seniors and people with disabilities who live independently. More than just a delivery service, we act as a bridge between homebound elders and the community, encouraging self-advocacy; engaging family, case workers, health care workers, apartment managers, or Adult Protective Services when needed; and making referrals for additional low-cost or no-cost supportive services provided by our network of community partners that help our clients safely maintain their self-sufficiency, dignity, and health and well-being.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Store to Door

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Store to Door

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Store to Door

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goals of our program are to help vulnerable seniors and adults living with disabilities: 1) maintain their independence; 2) increase their social supports and 3) access additional services that support aging-in-place.

We have set the following objectives to measure our outcomes in 2019:
1) Serve at least 706 unduplicated individuals, completing 11,930 deliveries.
2) Engage at least 1,527 volunteers who give 17,122 hours of service.
3) 95% of clients will report that our service helps them maintain independence.
4) 95% of clients will report feeling more socially supported after enrolling in our program.
5) 100% of all clients assessed as at-risk will receive a referral for additional services.


We are in year four of a five year strategic plan to reach 1,000 unduplicated clients by 2020.

We have set the following strategic goals to accommodate our program growth over the next two years:

a) Increase delivery capacity by 57% through process analysis, technology enhancements and applying principles of continuous improvement.

b) Increase client outreach to those who are underrepresented and need us the most to ensure that at least 15% of our client base is racially diverse.

c) Expand our capacity to serve more clients by increasing staff (FTE +3.0) and physical space to meet service provision growth.

Store to Door is in a period of controlled growth that will enable us to make our service available to everyone who needs it. We are committed to equity, diversity, and inclusion in every facet of our agency, and are actively addressing these issues in our strategic plan with the full support of our staff and board of directors.

We consistently meet or exceed our program outcomes, and have steadily grown our donor base and foundation and corporate support. The fact that 98% of clients said that our service helps them maintain their independence and 97% of clients reported feeling more socially supported after enrolling in our program last year attests to the strength of both our staff and volunteer force.

We are well on our way to meet our goal of serving 1,000 unduplicated clients by year 2020. Recent enhancements to our program have greatly contributed to our success and set us up to continue to expand our reach:

1. We expanded to a second shopping site, which is allowing us engage more volunteers and thus broaden our client base.
2. We embarked on an Equitable Outreach Project which is guiding our client recruitment efforts and ensuring that as we grow, we reach the seniors who are often invisible and under-valued in our community so they too have access to in-home services.
3. We partnered with the Sunshine Division to provide free food boxes to those clients at risk of food insecurity.
4. We added an annual benefit to our fundraising activities, during which time we raise roughly 25% of our fundraising income.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    During the COVID Pandemic, we heard from clients of increased social isolation and implemented a new friendly caller program where volunteers complete 200 phone calls with clients on a weekly basis. Client concerns and documented in a client database.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • What challenges does the organization face when collecting feedback?

    Sufficient evaluation funding to increase the rigor of our data collection and use.,

Financials

Store to Door
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Store to Door

Board of directors
as of 11/5/2020
SOURCE: Self-reported by organization
Board chair

Mr. Michael Beaty

XPO Logistics

Becky Blumer

Multnomah County Library

Michael Brine

Fred Meyer

Michael Beaty

XPO Logistics

Michael Edgel

Edgel Law Group

Marv Kuperstein

Community Volunteer

Marcia Blasen

Community Volunteer/U.S. Bank Retiree

Eumi Wymbs

Eumique Wellness

Magnus McDowell

Us Bank

Ana Munoz Romero

Concordia University

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/05/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data