Store to Door

The goals of our program are to help vulnerable seniors and adults living with disabilities: 1) maintain their independence; 2) increase their social supports and 3) access additional services that support aging-in-place.

We have set the following objectives to measure our outcomes in 2022:
1) Serve at least 740 unduplicated individuals, completing 15,500 deliveries.
2) Engage at least 1,250 volunteers who give 21,200 hours of service.
3) 97% of clients will report that our service helps them maintain independence.
4) 97% of clients will report feeling more socially supported after enrolling in our program.
5) 97% of clients will report that Store to Door meets their needs for grocery shopping and delivery.
6) 15% of clients will self-identify as Black, Indigenous, or Persons of Color.

We have set the following strategic goals to accommodate our program growth:
a) Increase delivery capacity by process analysis, technology enhancements and applying principles of continuous improvement.
b) Increase client outreach to those who are underrepresented and need us the most to ensure that at least 15% of our client base is racially diverse.
c) Expand our capacity to serve more clients by increasing staff and physical space to meet service provision growth.

Store to Door continues to work towards controlled growth that will enable us to make our service available to everyone who needs it. We are committed to equity, diversity, and inclusion in every facet of our agency, and are actively addressing these issues in our strategic plan with the full support of our staff and board of directors.

We consistently meet or exceed our program outcomes, and have steadily grown our donor base and foundation and corporate support. The fact that 96% of clients said that our service helps them maintain their independence and 95% of clients reported feeling more socially supported after enrolling in our program last year attests to the strength of both our staff and volunteer force.

During the COVID-19 pandemic, Store to Door has expanded and adapted our program to better meet the increased need experienced by members of our community. Recent enhancements to our program have greatly contributed to our success and set us up to continue to expand our reach:
1. We have regularly set new records for weekly delivery totals, engaging volunteer help for a record 21,183 in 2021 hours despite the challenges of the global pandemic.
2. We have refocused our DEI work, and our DEI Committee remains committed to ensuring equitable access to our service for all those in need.
3. We launched our own Free Food Box program in 2021, in order to offer increased support to those most in need.
4. In 2020, we founded a Friendly Caller program to provide informal friend connections to clients each week, in order to further combat social isolation.
5. In the absence of in-person fundraising events, we have successfully shifted to incorporate online fundraising campaigns multiple times annually in order to support our program work.