RONALD MCDONALD HOUSE CHARITIES OF GREATER LAS VEGAS INC
Keeping Families Close
Programs and results
What we aim to solve
Faced with a child's illness, life stops overnight and parents enter a world of fear and worry. For parents who don't live close to the medical care their child needs, there's an added stress. Distance. Most families have to travel hours for treatment. Living expenses quickly add up. Long drives, lost jobs, worried siblings, sleeping in cars. Being far from family and friends. These are extra burdens no family should have to experience.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Ronald McDonald House
As the only facility of its kind in Las Vegas, the Las Vegas Ronald McDonald House provides an oasis of comfort and care for families during a stressful and unsure time in their lives. The Ronald McDonald House is the cornerstone program of RMHC and provides temporary housing, healthy home-made meals, transportation, and other supportive services for families who travel to Las Vegas for their child’s medical care.
We know that families are stronger when they are together and their presence helps a sick child cope better. Research even shows that while we cannot make medicine taste better or take away painful treatment, we can help lessen the burden and ensure families have the stability and resources to support their critically ill or injured child’s recovery in the hospital.
Ronald McDonald Care Mobile
In partnership with Nevada Health Centers, Ronald McDonald House Charities launched a state-of-the-art mobile dental unit in 2005 to provide access to free or low-cost dental care for underserved children in rural counties throughout Nevada, where there is little or no access to dental care, and many have never been to a dentist before. Care Mobile serves children in inner-city Las Vegas neighborhoods as well. The program provides full-service dental care, including restorative and preventative care, teeth cleaning, sealants, education, referrals, and follow-up treatment. To date, the program has served more than 10,800 children, and ninety-six percent of the children served aboard the Care Mobile are on Medicaid or have no insurance at all.
RMHC of Greater Las Vegas Scholarship Program
The RMHC of Greater Las Vegas Scholarship Program is a partnership between RMHC, McDonald’s, and local community organizations. The scholarships help awards scholarships to high school graduates and alumni in Clark and Nye Counties, who have limited access to career and educational opportunities, and is part of RMHC & McDonald’s ongoing commitment to education.
Ronald McDonald Family Room
The Ronald McDonald Family Room® opened in 2016 and provides families with babies in the Neonatal Intensive Care Unit of Sunrise Children’s Hospital with a place to relax and recharge just a few steps away from their baby’s bedside. The home-like environment of the Family Room offers overnight sleeping and daytime napping accommodations, showers, lockers, a comfortable lounge area with sofas, recliners, and a TV, a fully-stocked kitchenette with healthy beverages, snacks, and individual-sized meals, as well as toys, games, computers, and other “fun distractions” for the siblings of the hospitalized patients.
Where we work
Awards
4-Star Rated Charity 2020
Charity Navigator
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of families served
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Families, Health, Economically disadvantaged people
Related Program
Ronald McDonald House
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
In 2020, the Ronald McDonald House abided by capacity restrictions in the wake of the COVID-19 pandemic, which is reflected in the lower number of families served.
Number of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Hours of volunteer service
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Number of Facebook followers
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of students who receive scholarship funds and/or tuition assistance
This metric is no longer tracked.Totals By Year
Related Program
RMHC of Greater Las Vegas Scholarship Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Total dollar amount of scholarship awarded
This metric is no longer tracked.Totals By Year
Related Program
RMHC of Greater Las Vegas Scholarship Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of children visits for dental services
This metric is no longer tracked.Totals By Year
Related Program
Ronald McDonald Care Mobile
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Average length of stay (in days)
This metric is no longer tracked.Totals By Year
Related Program
Ronald McDonald House
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We know that families are stronger when they are together and their presence helps a sick child cope better. Research even shows that while we cannot make medicine taste better or take away painful treatment, we can help lessen the burden and ensure families have the stability and resources to support their critically ill or injured child’s recovery in the hospital. RMHC keeps families together when their child needs medical care.
As the only facility of its kind in Las Vegas, the Las Vegas Ronald McDonald House provides an oasis of comfort and care for families during a stressful and unsure time in their lives. The Ronald McDonald House is the cornerstone program of RMHC and provides temporary housing, healthy home-made meals, transportation, and other supportive services for families who travel to Las Vegas for their child’s medical care.
What are the organization's key strategies for making this happen?
Ronald McDonald House Charities of Greater Las Vegas has a Strategic Plan in place through December 2021, which include recommendations from the 2017 program assessment, the Board of Directors, as well as key staff at RMHC. The strategic priorities can be classified under the following five pillars: Maximizing Fundraising Revenue, Create Staffing and Volunteer Infrastructure for Success, Expand/Launch Programs and Services, Diversify and Mobilize Board, and Build New and Strengthen Existing Relationships. Each pillar consists of 3-5 objectives and outlines specific tasks to achieve the objective.
What are the organization's capabilities for doing this?
With support from RMHC staff, the Ronald McDonald House Charities of Greater Las Vegas Board of Directors oversee the implementation of the Strategic Plan. Additionally, task forces made up of Board Members and staff meet throughout the year to conduct necessary research and implement next steps to accomplish the organization's goals.
What have they accomplished so far and what's next?
In 2019, Ronald McDonald House Charities of Greater Las Vegas celebrated 21 years of serving the community. Over the years, the organization has grown to offer a diverse array of programs to address the physical and emotional needs of children and their families. Since 1998, the Ronald McDonald House has housed 4,848 families for a total of 60,869 nights. The Ronald McDonald Family Room on the grounds of Sunrise Children's Hospital has had over 50,000 visits since opening in 2016. The Lunch Is On Us! Program has also grown and is anticipated to serve 400,000 lunches in 2020. Lastly, the Ronald McDonald Care Mobile Dental Program reached a major milestone in 2018, serving more than 1,000 children in a single year.
The organization has a strong reputation, which has generated much goodwill and community support, both financial and in-kind. RMHC has gone through a tremendous growth period over the past five years. This growth included adding new staff, increasing revenues, and launching new programs. The staff and Board have also successfully completed the work outlined in several strategic plans.
In 2012, RMHC was named “Non-Profit of the Year” by the Las Vegas Metro Chamber of Commerce. The organization was recognized by the Del E. Webb Foundation as one of the Foundation’s “Exceptional Organizations” in 2013, 2015, 2017, and 2018. This distinction is only awarded to organizations that have outstanding management and leadership commitment, provide consistent excellent service to a great many people, and make excellent use of the funds received.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We serve families and children who are in medical crisis. Seventy-eight percent of the families served at the Ronald McDonald House are from low-to-moderate income household, and ninety-six percent of the children served aboard the Ronald McDonald Care Mobile are receiving Medicaid or have no insurance at all.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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What significant change resulted from feedback?
When constructive feedback was provided by a guest family, executive staff responded by providing retraining to staff within the organization that would have addressed the family's concerns.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
Receiving thorough responses for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
RONALD MCDONALD HOUSE CHARITIES OF GREATER LAS VEGAS INC
Board of directorsas of 01/30/2023
Debbie Mitchell
Barclays US
Angelica Silveyra
NV Energy
Alfred Pozos
Eva Martin
McDonald's (retired)
Lee Barrett
Barrett & Co., Inc.
Adrian Bernal
Cox Media
Laurie Biddle
Southwest Airlines
Mike McNamara
Willow Manor Real Estate
Patricia Navarro-Issel
McDonald's
Roger Jones
VegasTickets.com
Debbie Mitchell
Barclays US
Tammy Peterson
Peterson Baker, PLLC
James Rensvold
The Private Bank by Nevada State Bank
Kristi Walton
Frazier & Deeter CPAs & Advisors
Allie Breckenridge
Sunrise Children's Hospital
Natasha Cruz
Wells Fargo
Julie Samuelson
Michelle Thompson
Johnstone Supply
Jeff Wells
Clark County, Nevada
Kellie Vander Veur
McDonald's (retired)
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/03/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.