UNITED POLICYHOLDERS

Our mission is to be a trustworthy and useful information resource and an effective voice for consumers of all types of insurance in all 50 states. Specifically, we want to ensure that insurance policyholders have access to insurance policies that serve their needs, and provide easily accessible and adequate coverage in case of emergency. UP aims to empower policyholders by providing education, guidance, advice, support, and advocacy when and where it is needed most.

To operationalize our goals, UP empowers consumers with the necessary information for prudent decision-making, assists individuals who are struggling with a claim, and advocates for laws and regulations that improve the market for consumers

Through our Roadmap to Recovery™ program we help survivors of natural disasters navigate the foreign language of insurance rules and the claim process, while they grapple with the pain of deep personal loss. Our Roadmap to Preparedness program provides outreach and education to help renters, home and small business owners take specific steps to protect their assets and build financial safety nets for disaster resiliency. Through our Advocacy and Action program, UP influences laws and regulations to address the needs of policyholders.

As a national non-profit with 26 years of experience in disaster recovery, technical expertise in insurance legalities and a uniquely skilled volunteer corps, UP helps survivors meet this tremendous challenge. We so by leveraging our skilled staff, volunteers, and partners. We are able to have a major impact with a small staff through our:

400+ strong volunteer corps, which includes disaster survivors, lawyers, insurance professionals, financial planners, CPAs, construction experts, patient advocates and retired judges,

partnerships with consumer advocate groups, legal aid organizations, and many other nonprofit organizations; and

powerful reputation within federal, state, and local legislative bodies and regulatory agencies, and is known by the Insurance industry as a strong consumer advocate.

Over our more than 26-year history UP has accomplished a lot. Including the following:

We have provided support and guidance to tens of thousands of disaster survivors through our Roadmap to Recovery Program, including after Hurricane Katrina, Superstorm Sandy, and the 2017 California wildfires.

We have filed more than 400 “friend of the court" briefs in state and federal cases and in U.S. Supreme Court matters.

Elected officials, academics and journalists throughout the U.S. routinely seek United Policyholders' input. UP has been featured in the New York Times, Wall Street Journal, Los Angeles Times, CNN, CNBC, and local media outlets across the country.

UP has been appointed for six consecutive years as an official consumer representative to the National Association of Insurance Commissioners.

UP has helped change laws in favor of consumers, exposed and corrected wrongdoing and helped bring about successful claim settlements after fires, hurricanes, earthquakes, floods, business interruption losses, and disabling injuries and illnesses.

Unfortunately, natural disasters do not stop, and for this reason we are expanding our Roadmap to Recovery program to allow the organization to more effectively and efficiently respond when the next one strikes. In the aftermath of the 2017 wildfires in Northern California, UP was able to expand our post-disaster services, and create a model that can be replicated in future.