Nevada Health Centers Inc

Bringing Quality Healthcare to Nevada's Communities

aka NVHC   |   Carson City, NV   |  https://www.nevadahealthcenters.org/

Mission

Nevada Health Center's mission is to provide access to quality healthcare services throughout Nevada. NVHC's goal is to ensure all children, adults and seniors have access to quality primary healthcare services to prevent and treat illnesses. We achieve this goal by reducing barriers to care for all people ensuring that individuals who are geographically isolated, low income, uninsured, underinsured, or unable to afford care on their own can access healthcare services.

Notes from the nonprofit

Nevada Health Centers relies on private philanthropy to meet the need of economically disadvantaged, uninsured and underinsured patients and to provide mobile medical services (mammography screening, children's dental care, and mobile medical services for at-risk children and youth including homeless youth, sex trafficking and child abuse victims, refugee youth and other high-risk populations). Many, if not most, of the high risk children and youth seen on our mobile units and at our fixed sites have not had experience with comprehensive holistic care and some will not have even received basic primary care. They are the furthest away from a medical home, no different than if they were in a developing country. No patient is turned away, regardless of insurance status or ability to pay. We appreciate the community's investment in our programs and welcome the opportunity to provide tours of our facilities.

Ruling year info

1994

Chief Executive Officer

Mr. Walter B. Davis

Main address

Carson City Administrative Office: 3325 Research Way (STATEWIDE LOCATIONS)

Carson City, NV 89706 USA

Show more contact info

EIN

94-3199117

NTEE code info

Community Health Systems (E21)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Nearly 16% of Nevada Health Centers (NVHC) service area (2.8M population) live below 200% of the federal poverty level. Physician shortages, especially in rural Nevada, where physician to patient ratios can be as high as one primary care provider for every 5,843 residents (2018), pose significant challenges. NVHC‘s rural and frontier health centers are frequently the only places for people to get healthcare without having to travel hundreds of miles. Nevada also has one of the highest uninsured rates in the nation, at 18.3%, and many more who are underinsured. The state has high levels of chronic disease, unique transportation barriers, and disparities in health status among the state’s racial and ethnic minorities. In Southern Nevada’s Clark County, homeless youth account for 30% of the homeless population, youth trafficking is on the rise, and there are 2,300+ annual substantiated victims of child abuse. Preventive healthcare is virtually non-existent for these young people.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Statewide Medical & Dental Clinics

Nevada Health Centers (NVHC) is the state’s largest Federally Qualified Health Center (FQHC) and Nevada’s primary provider of healthcare services to economically disadvantaged, uninsured/underinsured, and geographically isolated children and adults, with 17 primary care centers; two medical residency programs, two dental sites; seven Women, Infants and Children sites; three school-based programs; a visiting nurse program; and three statewide mobile programs: the Ronald McDonald Dental Care Mobile providing dental services to children, the Mammovan, providing mammography screenings and the Children’s Health Project, serving at-risk children and youth in S. Nevada. Behavioral Health and Telemedicine are available at all NVHC locations. Northern Nevada Health Centers include Austin Medical Center, Carlin Community Health Center, Carson City School-Based Health Center, Elko Family Medical & Dental Center, Jackpot Community Health Center, Lockwood Home Nurse Visits, Sierra Nevada Health Center, Virginia City Community Health Center, and Wendover Community Health Center. Southern Nevada Health Centers include Armargosa Valley Medical Center, Bower School-Based Health Center at Basic Academy, Cambridge Family Health Center, C.P. Squires Elementary School, Eastern Family Medical & Dental Center, Henderson Family Health Center, Las Vegas Outreach Clinic (LVOC), Martin Luther King Health Center, and North Las Vegas Family Health Center. WIC Clinics include Decatur, Bonanza, Cambridge, Gowan, MLK, North Las Vegas, and Tropicana. In the most recently completed fiscal year, NVHC provided 153,349 healthcare visits to 54,255 patients across Nevada. An additional 350,000 women and children were served through NVHC's 7 Women, Infant & Children programs.

Population(s) Served
Economically disadvantaged people
People with diseases and illnesses
People with psychosocial disabilities
Substance abusers
At-risk youth

Nevada Health Centers mobile dental unit, The Ronald McDonald Care Mobile, travels throughout Nevada's rural, geographically isolated and urban medically underserved communities to provide dental care to children in need. Many of the children served by our Ronald McDonald Care Mobile have never seen a dentist due to their family’s inability to afford care. Children are provided with dental services, oral health education, a toothbrush and toothpaste at their visit. The mobile dental unit offers a full range of oral healthcare services including screenings/exams, x-rays, cleanings, sealants, fluoride varnish, fillings, root canals, crowns, extractions and minor oral surgeries.

The gift of healthy teeth and a wonderful smile makes the world a more beautiful place, sowing seeds of hope and joy for children who would otherwise be unable to access care. Support is needed for dental equipment, supplies, fuel, and for grant funded care for children like the 9-year-old boy recently seen by our mobile dental van in rural Nevada. When his mother brought him in, it was obvious that he needed to see a dentist right away as one of his front teeth was broken. She was upset and crying, concerned about cost as they had very little money. Because grant funding was available, NVHC was able to provide the needed care to the child. After the examination, the dentist determined that he would be able to save the tooth and make it look like nothing had ever happened. Once the procedure was completed, our young patient was so amazed how good his teeth looked he could not stop smiling and touching his teeth! As he left the Care Mobile he smiled and said, “This is just in time for picture day tomorrow at school”.

Population(s) Served
Children and youth
Economically disadvantaged people

NVHC’s Mammovan, a state-of-the-art mobile mammography unit utilizing 2D/3D Hologic screening equipment, travels throughout the state, going into neighborhoods where women work, live, and congregate including neighborhood senior centers, community and recreation centers, Latino organizations, churches, faith-based groups, Asian groups, and Tribal Health Centers. Since the program’s inception, the Mammovan has traveled over 50,000 miles, providing nearly 54,000 breast cancer screenings. The Mammovan maintains licensed mammography technicians, ensuring that personnel possess mammography screening experience and credentials to meet MQSA standards. Technicians are highly skilled in performing mammogram images and providing one-on-one early detection education materials in both English and Spanish. The Mammovan Program employs a full-time bilingual case worker, front office clerks, drivers and an outreach coordinator who maintains relationships with the Mammovan's existing service sites and helps to identify new screening sites to broaden the Mammovan's reach.

The following patient story illustrates the impact made by this important program:

Hello, my name is Sherry Brady and I am a resident of Pahrump, Nevada. I wanted to share my story with you in order to bring awareness to people about Nevada Health Centers, the great work that they do and the critical services and programs that they provide. One such program is The Mammovan Program – It Saved My Life!

I am just like your mother, sister, aunt or grandmother. At various times in our lives we all get busy and focused on taking care of others. I had noticed for quite a long time, a change in my left breast. At the time, my husband was battling leukemia and I was his caregiver. I wanted to make sure that his final days were peaceful and filled with love and care. After his passing, I knew it was time for me to focus on my own health and get a check-up. At the time, I was uninsured, but I knew I needed to follow up with a healthcare provider. Unsure of what to do, I did some research and found out about the Mammovan Program that ensures mammograms are accessible.

In September 2015, I had a mammogram on the Mammovan. The mammogram concluded that there were abnormalities and further testing was suggested. I followed up with a healthcare professional who ordered a biopsy and PET scan. Those tests determined that I had Stage 3 Triple Negative breast cancer. The surgeon said a mastectomy was necessary. I opted for a double mastectomy. A biopsy was completed after surgery and those results revealed that I was cancer free. As a precaution, I completed 27 weeks of chemotherapy. I truly believe that it is because the Mammovan Program ensured that I was able to receive a crucial mammogram screening in spite of my financial situation, that my life has been saved!

Sherry Brady, Breast Cancer Survivor

Population(s) Served
Women and girls
Economically disadvantaged people

The Nevada Children’s Health Project, “Big Blue”, was developed to meet a critical need in Clark County, where homeless youth account for 30% of the homeless population. Las Vegas is also considered the center point for human trafficking in the U.S. The project brings the mobile unit – a 38 foot doctor’s office on wheels --to the Las Vegas homeless corridor, drop in centers, and other locations where homeless and other vulnerable youth congregate. The mobile unit offers holistic healthcare and connects children, families and youth to other needed support (shelter/housing, food, dental care, mental health treatment, support groups, legal assistance, literacy education, job skills training).

Many, if not most, of the children and youth seen by this project, have not had experience with comprehensive healthcare and some have not had even basic primary care. These are children with no medical home, no different than if they were in a developing country. A significant percentage of youth seen by this project have a combination of issues including health issues, substance abuse, mental health, health literacy, overall literacy, financial challenges and shelter and violence concerns. Project partners include Catholic Charities, the Salvation Army, the Center for Behavioral Health, Boys Town, Nevada Partnership for Homeless Youth, and The Embracing Project. Last year, Big Blue provided 1,671 visits to at-risk youth. Funding is needed for staffing, equipment, supplies and fuel.

The following are a few of the many patient stories shared by our “Big Blue” team:

Escaping domestic violence, Kristen fled from Wyoming to Las Vegas with her 13 month old and 2.5 year old children to couch surf at her dad’s house until she could get on her feet. Her oldest daughter, Lacey, had been born with a bleed on her brain and suffered chronic seizures in infancy. When her daughter began seizing after their arrival in Las Vegas, she came to Big Blue. During assessment, it was also determined that Lacey had visual impairments, speech delays, and hearing loss. The mobile medical team was able to ensure Lacey received medication to prevent seizures and assisted Kristen in establishing needed therapy and specialty services. Daughter Lana had a severe diaper rash from lack of changing. Mom had been trying to save diapers due to cost. The medical team was able to give her some diapers and prescribe the needed medication to clear the painful rash. After losing everything, Kristen saw the first glimmer of hope for her and her two little girls.

Withdrawn, desolate 17 year old Joy stepped onto the medical van. She was hopeless and did not know what to do next. After being discharged for a suicide attempt and medication stabilization for bipolar disorder 4 weeks prior, she had been sent back home. After enduring years of abuse and lack of support, Joy told her parents she did not feel right on her medications and was scared she might hurt herself. With no support from her mother and physical abuse when she mentioned her distress, Joy fled from home. After 3 days on the streets, she fell victim to sex traffickers. Joy was rescued by the vice team at a casino where she was to meet a client and brought to Nevada Partnership for Homeless Youth for shelter and a safe environment. NVPHY referred her to Big Blue where she shared that she constantly heard voices telling her to kill herself and had been off her mental health medications for over two weeks. In collaboration with case managers at the drop in center, the mobile medical provider was able to have Joy direct admitted for inpatient acute psychiatric services and connect her with the teen drop in center for sex trafficking.

The Nevada Children’s Health Project is funded through private grants. Funding is needed for staffing, equipment, supplies and fuel.

Population(s) Served
Children and youth
Victims and oppressed people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children receiving medical services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health, Ethnic and racial groups, Social and economic status, Age groups

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Children served through NVHC fixed site and mobile medical and dental programs.

Number of Seniors Receiving Care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Health, Social and economic status

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Seniors served through NVHC fixed site and mobile Mammovan.

Number of Uninsured Patients Served

This metric is no longer tracked.
Totals By Year
Related Program

Statewide Medical & Dental Clinics

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of low income, uninsured patients served through NVHC's fixed site and mobile medical programs.

Number of Geographically Isolated, Rural Patients Served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health, Ethnic and racial groups, Age groups, Social and economic status

Related Program

Statewide Medical & Dental Clinics

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of geographically isolated, rural Nevada patients served.

Number of Women Served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Age groups, Ethnic and racial groups, Health, Social and economic status

Related Program

Statewide Medical & Dental Clinics

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Women make up over 60% of NVHC's patient population.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Nevada Health Centers (NVHC) mission is to provide access to quality healthcare throughout Nevada. NVHC is founded on the principle that all people, regardless of where they live or their ability to pay, have the right to quality healthcare services. What began as a seed of hope for a rural Nevada community has blossomed into a statewide, vibrant and thriving organization that now meets the primary healthcare needs of nearly 50,000 individuals each year. Our overarching goal is to provide Nevadans with evidenced based, culturally competent and linguistically appropriate health care and to do this in a fiscally responsible way to ensure that the health centers remain viable over time.

NVHC’s 2018-2020 priority areas focus on people, service, operational infrastructure, quality, stewardship and growth. Specific strategies include 1) meeting and exceeding national standards and service measures; 2) expanding community partnerships, 3) increasing NVHC’s investment in human capital; 4) strengthening tools, processes, facilities and systems to enhance patient care and customer service; and 5) expanding to serve Nevadans’ unmet health needs. To address physician shortages in Nevada, NVHC has established two medical residency programs in collaboration with HCA Healthcare (Las Vegas) and the University of Nevada, Reno School of Medicine (Elko, NV). NVHC also offers three mobile programs to reduce barriers to care: the Mammovan, the Ronald McDonald Dental Care Mobile, and the Children’s Health Project. A statewide telemedicine and behavioral health program are available at all locations.

Nevada Health Centers (NVHC) was first organized in 1977 when the counties of Nye, Esmeralda, Lincoln and Mineral entered into a cooperative agreement to establish primary care health centers in each county. From these humble beginnings, NVHC, a 501 (c)(3) nonprofit, has become the state’s largest Nevada-based Federally Qualified Health Center, with over 15 primary care health centers; two dental sites; two medical residency programs, seven Women, Infants and Children sites; three school-based programs; a visiting nurse program; three mobile medical programs, and an emerging telemedicine program. NVHC consistently meets and exceeds Health Resource Service Administration quality standards and has earned National Committee for Quality Assurance designation as a Nationally Recognized Patient-Centered Medical Home. The organization has a long history of developing strong, collaborative partnerships to fill service gaps, avoid duplication of service, and grow and sustain NVHC programs.

Recent accomplishments include: 1) Development of a Quality Department to enable ongoing evaluation of clinical quality metrics against national Healthy People 2020 goals; 2) National Committee for Quality Assurance (NCQA) designation as a Nationally Recognized Patient-Centered Medical Home; 3) Expansion of Elko County obstetric and gynecological care; 4) Prescription pre-filling and labeling automation to expedite bundling of prescription medications that are dispensed in NVHC’s rural, frontier health centers; 5) Partnering with the Carson City and Clark County School Districts to open three school-based health centers; 6) Renovation of NVHC’s Cambridge Medical Center, and opening health centers in Henderson and Virginia City, Nevada; 7) Development of 3 mobile medical programs to address access barriers, 8) Creation of a medical residency program in Elko, in collaboration with the University of Nevada, Reno, School of Medicine; and 9) Development of a telemedicine program.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Nevada Health Centers provides healthcare services (medical, behavioral, dental) statewide. Everyone is served, regardless of their insurance status or ability to pay. Our target population is racially and ethically diverse, economically disadvantaged, uninsured/underinsured, and geographically isolated children, adults and seniors in medically underserved communities across the state.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Press Ganey Surveys. Also, 100% of board members are patients.,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We are in the process of launching a campaign to expand our Sierra Nevada Health Center to add a dental and podiatry service line. There are currently no providers in the region accepting Medicaid patients or offering sliding scale fees. The decision to expand was initiated as a result of feedback we received from our Carson City, Nevada patients. Similarly, we recently expanded the number of dental operatories in Elko Nevada to reduce patient wait times. NVHC's Quality Improvement team regularly review community health assessments and patient surveys, and obtain input from community leaders/elected officials. That information is reviewed by the Quality Improvement Committee of the Board of Directors and NVHC's senior leadership to inform decisions regarding quality improvements.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Just as patient participation in their own health care decisions leads to improved treatment outcomes, seeking and utilizing patient feedback in identifying service gaps and opportunities for improvement strengthens community ties and enhances community participation. NVHC strives to ensure that our patients feel they are “heard”. Their input is valued and sought as we work to fulfill our mission of providing quality healthcare services throughout Nevada. Our goal is always to provide health care that works, health care that is safe and health care that leaves no one behind. Our patients are key participants in accomplishing this goal.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Nevada Health Centers Inc
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Nevada Health Centers Inc

Board of directors
as of 6/14/2021
SOURCE: Self-reported by organization
Board chair

Mr. Jeff Snyder

Carson City District Attorney's Office

Term: 2020 - 2024

Gerald Ackerman

University of Nevada, Reno, School of Medicine, Director Office of Rural Health

Dr. Antonina Capurro

State of Nevada, Dental Health Officer

Jared Carter

Restaurants, Resorts, Wendover, NV, Director

Linda Bingaman

Elko County, Fire District Administrator

Alicia Barnes

Clark County School District

Jeff Snyder

OB-GYN Associates

D. Edward Chaney

Pastor, Second Baptist Church

Maurice Washington

Community Volunteer, Carson City

Tim Blakely

Sole Proprietor Healthcare – Imaging Consultant

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 06/14/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data