PLATINUM2024

HealthRIGHT 360

Get Better. Do Better. Be Better.

San Francisco, CA   |  www.healthright360.org

Mission

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, and substance use disorder treatment.

Ruling year info

1966

President and Chief Executive Officer

Dr. Vitka Eisen

Main address

1563 Mission Street

San Francisco, CA 94103 USA

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Formerly known as

Haight Ashbury Free Clinic

EIN

94-6129071

NTEE code info

Community Health Systems (E21)

Alcohol, Drug and Substance Abuse, Dependency Prevention and Treatment (F20)

Counseling Support Groups (F60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

HealthRIGHT 360 improves the health, safety and self-sufficiency of California's most vulnerable populations who have limited or no access to affordable healthcare. Among the communities benefiting from HealthRIGHT 360's comprehensive integrated health services are people experiencing homelessness and those struggling with substance use disorder and mental health challenges. Many have histories of criminal justice involvement and suffer from chronic medical conditions.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Women's Recovery Association

Women's Recovery Association provides a comprehensive continuum of care including residential treatment programs, professional clinical services, and community peer support.

Population(s) Served
Women and girls
Adults
Substance abusers
Economically disadvantaged people

Asian American Recovery Services (AARS) offers an array of culturally competent behavioral health services to the Asian and Pacific Islander and other ethnically diverse communities of the San Francisco Bay Area.

Population(s) Served
People of Asian descent
Adults
Children and youth
Economically disadvantaged people

Haight Ashbury Free Clinics provides compassionate, nonjudgmental primary medical care, outpatient behavioral health services, and Medication Assisted Treatment. Dental clinics offer affordable dental care for adults and children. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction, and our physicians have specialized expertise related to the treatment of infectious disease and addiction.

Population(s) Served
Homeless people
Economically disadvantaged people
Adults
Children and youth

North County Serenity House provides gender-responsive and trauma-informed substance use disorder and mental health residential treatment for mothers and their children. The program uses evidence-based practices that recognize and account for the role that trauma frequently plays in women with substance use and criminal justice histories.

Population(s) Served
Women and girls

Prototypes is a lifeline to women who are struggling with addiction and other serious issues such as domestic violence, mental illness, and criminal justice involvement. Many women are mothers who face an impossible choice: give up their children to foster care or a guardian, or continue to suffer. At Prototypes, children can stay with their mothers as they complete their treatment program and recover from substance use disorder. The center offers affordable and accessible women and children's residential treatment, outpatient behavioral health services for adults and children, prevention education, and case management services.

Population(s) Served
Women and girls
Substance abusers

Rock Medicine began when in 1972 Bill Graham asked Haight Ashbury Free Clinic to operate an emergency medical tent at outdoor rock concerts. Since then, the program has evolved into a full program of HealthRIGHT 360 and provides medical care at concerts, community marches, celebrations and fairs, circuses, and assorted other events. In recent years, its 800+ active volunteers have provided care at over 1200 events annually.

Rock Medicine is a mobile facility. Its work areas range from dusty fields with nylon parachutes slung overhead to rooms with sinks and bathroom. A comprehensive inventory of supplies, medications and equipment travels with Rock Medicine wherever it's sent. Some liken Rock Medicine to an urgent care center, a front line station where patients come for minor illnesses, injury, referral and/or transport when necessary.

Population(s) Served
Adults

Walden House offers compassionate and evidence-based treatment for people with substance use disorder and mental health challenges at various residential and outpatient facilities throughout California. Special programs also include in-custody treatment and services for men and women transitioning from incarceration back into their communities.

Population(s) Served
Substance abusers
Adults
Economically disadvantaged people
Ex-offenders
Offenders

Where we work

Affiliations & memberships

CARF 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Multiracial people, Substance abusers, Low-income people

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of individuals who are receiving timely health/dental exams

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Economically disadvantaged people, Multiracial people

Related Program

Haight Ashbury Free Clinics

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Our SF medical and dental clinics are located in our headquarters. Services were severely impacted by the pandemic, when when we reduced capacity. We provide in-person and telehealth care.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

By providing integrated, affordable, and comprehensive health services across the state of California for low-income and homeless communities, our organization's goal is to help individuals become healthy, recover from addiction, and lead full and productive lives. We believe healthcare is a right, not a privilege, and provide services to all without regard to race, religion, orientation, gender identity, immigration status or ability to pay. HealthRIGHT 360 provides the resources and tools needed to achieve good health and recovery. Our goal is to provide whole-person care, individualized to each person and family, offering primary, behavioral, and mental health outpatient and residential services so that people can be self-sufficient, productive and contributing members of their communities.

Our strategy for providing quality health care is to utilize evidence-based and best practices, create and pursue a strategic plan, and advocate for healthcare initiatives. HealthRIGHT 360 actively supports policies that advance integrated primary medical, behavioral, and mental health care services. We partner with local government and similar organizations to ensure California residents receive the care they deserve.

Our quality improvement and assurance team works closely with program staff to evaluate practices. We employ results-based management to achieve strategic goals. Collecting data from our programs allows us to understand which activities need improvement and how to best serve our clients.

Formed from the mergers of some of California's most outstanding health care and social service agencies, HealthRIGHT 360 represents the combined experience and knowledge that comes with decades of successfully providing comprehensive primary medical, behavioral health, and reentry services. Our highly qualified staff include licensed and pre-licensed professionals and people with lived experience who utilize evidence-based practices, interventions, and curricula that have been demonstrated to be effective with the populations we serve. Thanks to our robust training department, all of our staff members are extensively instructed and (if necessary) certified to use these practices prior to interfacing with clients. Given the diversity of our clients, staff members are also trained to provide culturally competent, gender-responsive, and trauma-informed care.

Since the 2011 founding of HealthRIGHT 360, created from the merger of Haight-Ashbury Free Clinics and Walden House, the organization has merged with eight other agencies, enabling us to provide services in communities throughout California. In August 2017, we opened the Integrated Care Center in San Francisco, which serves as our corporate headquarters and hub of integrated care. This five-story, 50,000-square-foot building located at the corner of Mission Street and Van Ness Avenue features a resource center (with access to computers, housing & job training support & resources, High School/GED classes, clothing, and food pharmacy), as well as primary medical, dental, and behavioral health care, all under one roof. In 2019 we launched a Mobile Medical Clinic which brings comprehensive healthcare services to vulnerable and homeless populations in San Francisco. HealthRIGHT 360 is located in eleven California Counties, providing integrated care to 49,000 under-served adults and children.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

HealthRIGHT 360
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HealthRIGHT 360

Board of directors
as of 02/06/2024
SOURCE: Self-reported by organization
Board co-chair

Diane Ireland

Pliant Therapeutics


Board co-chair

Sankar Venkatraman

LinkedIn

Bryan Graham

Karen Pointer

Alex Pugh

Yener Balan

Daniel Binder

Linda Smart

Christopher Gurley

Kathryn Holmes

Raquel Macfarlane

Ahmad Thomas

Timothy Torres

Natalie Gluck Mitchell

Talia Pierluissi

Natalie Beaulieu

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/26/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 02/06/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.