Central City Hospitality House
Fighting for the Soul of the City since 1967
Programs and results
What we aim to solve
Homelessness continues to be San Francisco’s most vexing social challenge. Despite a low unemployment rate and an improving economy for people with means, an affordable housing and cost of living crisis mean that times are getting even tougher for those experiencing poverty and homelessness. The San Francisco Point-in-Time Count conservatively estimates more than 8,000 individuals without housing in San Francisco, as of January 2019 with a majority of them residing in the Tenderloin and South-Of-Market Area (SOMA) neighborhoods served by Hospitality House. Of the more than 25,000 client visits to Hospitality House each year, the number one need is housing. Nearly 50% of community residents seeking services are homeless adults, with the other half generally housed in single-room-occupancy (SRO) hotels or other marginal living situations. Hospitality House is a community center supporting the needs of all residents in the neighborhoods we serve.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Community Arts Program
Founded in 1969, the CAP is the only free-of-charge fine arts studio for community artists and has long been recognized as an epicenter for the Tenderloin’s urban and outsider art movements. The CAP relocated to the burgeoning Mid Market neighborhood in 2010, serving as an anchor community arts organization in this growing arts district. For more than 1,800 artists a year, the CAP offers an outlet for creative self-expression and cultural connectivity that would otherwise be unattainable by offering neighborhood artist resources and materials to create, exhibit, and sell their artwork.
Community Building Program:
Since 2009, the CBP has been a hub for civic engagement, leadership development, and community building in the Tenderloin. CBP offers a range of healing, engagement, and skills-building opportunities for community residents who have experienced the trauma of poverty and disenfranchisement on the streets and in single room occupancy (SRO) hotels. Members learn the inner workings of City Hall, how to eat healthy with limited resources, and give back to their community through volunteerism, neighborhood activism, and board service. Residents connect through ongoing support groups, documentary film screenings, spoken word, and other community activities. Together, program staff and neighborhood residents explore new possibilities, tap unrealized potential, and strengthen individual and community resilience.
Tenderloin & Sixth Street Self Help Centers
The Self-Help Centers are behavioral health-based community drop-in programs located in two San Francisco neighborhoods - the Tenderloin and the Sixth Street Corridor. Serving hundreds of people each day, both programs provide low-threshold access to a wide range of services, including peer support and resources, harm reduction-based substance use and mental health therapy, housing assistance, and case management, socialization activities, and access to basic amenities such as restrooms, phones, email, mail service, and respite from the streets.
Shelter Program
Hospitality House’s Shelter Program provides temporary shelter and support services to more than 700 single adult men each year, with 25 extended-stay shelter beds and five emergency mats dedicated for nightly use. Shelter staff provide individualized case management that supports residents in overcoming whatever obstacles are standing between them and permanent stable housing.
Employment Program
Hospitality House Employment Program is designed to provide high quality support to individuals who face multiple barriers to employment by implementing four basic program components: Assessment Tools, Employment Preparation, Job Development/Placement, and Retention Services. The ERC also provides job-seekers with the ability to conduct job-searches via the internet, compose and print resumes, make job-related phone calls and send faxes.
Where we work
External reviews

Photos
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Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Hospitality House is a grassroots organization that applies community-based solutions to social and economic justice problems in San Francisco. Our programs work together to reach people at different stages in their lives, whether it is a need for temporary shelter, housing, employment support, cultural activities, health services, or opportunities to have a voice in the community. Our holistic approach reaffirms community members' sense of self-worth and ability to achieve their full potential. Of benefit to all San Franciscans, Hospitality House’s work ultimately saves the city money by alleviating the strain on city resources, such as emergency room care, law enforcement, and incarceration, while improving the Tenderloin, Sixth Street Corridor, and Mid-Market neighborhoods.
What are the organization's key strategies for making this happen?
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization collecting feedback from the people you serve?
Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders,
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Central City Hospitality House
Board of directorsas of 07/25/2022
Dana Issac Quinn
U.S. Department of Education
Term: 2017 - 2023
Brad Cerutti
HAVAS Worldwide
Jesse Johnson
Community Member
Maria Rocchio
Wells Fargo
Elaine Go
Epsilon
Dana Issac
US Dept. of Education
Kelley Cutler
Coalition on Homelessness
Paul Boden
Western Regional Advocacy Project
Yoni Asega
Sun Night Editions
Sam Lew
Lawyer's Committee for Civil Rights
Olivia Ongpin
Luna Rienne Gallery
Paul Boden
Western Regional Advocacy Project
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as: