Mary S. Roberts Pet Adoption Center formerly the Riverside Humane Society
Providing Second Chances
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Animal Sheltering & Adoptions
During the year ended December 31, 2016, MSRPAC cared for 1,962 animals Our organization increased its transfer rate by 234%, total number of adoptions was 1,943 an increase of 92%. All of the animals at the organization are provided medical care and an environment that includes behavioral training and enrichment programs.
Community Outreach & Education
Educating the community and promoting the animals and programs is crucial to helping achieve the vision of finding loving homes for all animals. MSRPAC reaches out to schools and other groups to educate about the importance of responsible pet ownership and the humane treatment of animals. We participate in off-site adoption and awareness events, and provide resources for low-income pet owners.
Spay/Neuter
Using a successful model from a nationally known organization called Humane Alliance, (www.humanealliance.org) we transformed our former facility into a surgical center. Our goal is to alter up to as many as 35 dogs, cats, puppies or kittens per day.
The crisis of pet overpopulation in our community is staggering. Since January 2012, 17,414 pets have been put to death at municipal shelters in Riverside County.* Preventing unplanned and unwanted litters is a large part of the solution and by providing a low-cost, high-quality resource for the community, we can make a difference.
In addition, MSRPAC provides the "Spay-it-Forward" is a campaign focused on combating pet overpopulation in the City of Riverside and neighboring communities through subsidized spay (female) /neuter (male) services. Sorry, but rescue groups and volume clients do not qualify for this program. At this time, pet owners who live in targeted zip codes are eligible for the Spay-it-Forward Campaign.
Volunteer Program
Mary S. Roberts Pet Adoption Center has approximately 300 active volunteers and 30 active foster families per month. Volunteers and foster families help in the daily care, training, socializing and rehabilitation of animals brought to the center. The volunteer and foster program works with schools, community service programs and the general public to help promote humane education through hands-on animal welfare experience.
Other volunteer programs include pet assisted therapy, thrift store, spay/neuter clinic and humane education.
Pet Food Assistance Program
Our Pet Food Assistance Program, which works primarily with Meals-on-Wheels and offers free pet food for the dogs and cats of elderly or disabled people living in Riverside County.
Mary S. Roberts Pet Adoption Center understands that times can be tough, and our goal is to keep as many pets as possible with their families and out of pet adoption centers and animal shelters. Our Pet Food Assistance Program is also available to anyone who is experiencing financial hardship and might need a little help providing food for their beloved pet(s).
With that in mind, please understand that this program is not set up to supply food permanently and is for temporary assistance only. We can provide food for a 6-month period at which point reapplication is required.
To be eligible for the Pet Food Assistance Program, we also require that recipients adhere to the following guidelines:
You cannot adopt another animal from MSRPAC until approved by MSRPAC staff;
If you bring additional pets into your homes while taking part in the program, we will terminate your privileges to the Pet Food Assistance Program;
If you refuse to spay/neuter your unaltered cats and dogs, we will terminate your privileges to the Pet Food Assistance Program until you show proof of a scheduled appointment date. MSRPAC can help provide you with low-cost spaying/neutering options.
Where we work
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of animals euthanized
This metric is no longer tracked.Totals By Year
Related Program
Animal Sheltering & Adoptions
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Decreasing
Number of animal adoptions
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Average number of days of shelter stay for animals
This metric is no longer tracked.Totals By Year
Related Program
Animal Sheltering & Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
AVG length of stay for cats and dogs
Average number of animals spayed and neutered per day
This metric is no longer tracked.Totals By Year
Related Program
Spay/Neuter
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Total number of cats, dogs, puppies and kittens who are altered annually at our high-volume, low-cost spay/neuter clinic.
Number of animals rescued
This metric is no longer tracked.Totals By Year
Related Program
Animal Sheltering & Adoptions
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Animals transferred from local municipal animal shelters or other rescue organizations.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
MSRPAC promotes responsible pet ownership and pet overpopulation through its education and outreach programs. Additionally, MSRPAC operates a high-volume, low-cost spay/neuter clinic making fixing a pet accessible and affordable.
What are the organization's key strategies for making this happen?
MSRPAC promotes responsible pet ownership and pet overpopulation through its education and outreach programs. Additionally, MSRPAC operates a high-volume, low-cost spay/neuter clinic making fixing a pet accessible and affordable.
What are the organization's capabilities for doing this?
MSRPAC has 38 paid staff, approximately 350 monthly volunteers, and over 30 foster families that help provide care and resources to both animals and the people who care for them. Additionally, we participate in community events to make our resources available to those in need.
What have they accomplished so far and what's next?
MSRPAC has successfully doubled its adoption and transfer rate. No animals are euthanized due to space or time constraints. We would like to improve our dog and cat, observation housing so that more animals can be transferred from local municipals shelters. Additionally, we hope to continue expanding our programs and services for low-income pet care-givers in order to continue to improve the overall health of our community.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.)
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Mary S. Roberts Pet Adoption Center formerly the Riverside Humane Society
Board of directorsas of 12/01/2023
Duane Roberts
Entrepreneurial Corporation/Owner, Historic Mission Inn
Mike Gardner
Duane Roberts
Entrepreneurial Group
Wayne Davis
Small Animal Hospital
Mike Gardner
City of Riverside
Joe Tavaglione
Tavaglione Construction
Ellen Weinfurtner
Law Office of Ellen Weinfurnter
Sergio Bohon
Wells Fargo
Ruthan Smith
Riversie Medical Clinic (Retired)
Paige Zellerbach
Zellerbach Dental
Sue Kinsinger
Riverside Medical Clinic (retired)
Jennifer Sniff
County of Riverside
Tina Field-Grande
County of Riverside
Ellie Bennett
Alejandra Herrera
County Office of Education
Barry Hildebrandt
Realtor
Maria Riemer
Attorney
Christopher Moffitt
Attorney
Erin Tavaglione
RUSD
Ron Vervick
Whiteside Manor
Amy Zeta
Attorney
David Bristow
Attorney
Elizabeth Ditfurth
CA Team Leader
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 07/26/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.