Goodwill Industries of Southern California

Transforming Lives through the Power of Work

aka Goodwill Southern California   |   Los Angeles, CA   |  www.goodwillsocal.org

Mission

Transforming lives through the power of work, Goodwill Southern California serves people with disabilities or other vocational challenges by providing education, training, work experience and job placement services. Our Goodwill provides a continuum of employment-related services for vulnerable job seekers–those with disabilities and/or vocational disadvantages. For over 100 years we have served all people, but especially those considered the most difficult to serve due to disability, education, language, life- and work-skills deficits. Every year, our network of programs and services reaches about 35,000 people seeking not charity, but a chance, and places around 5,000 in good jobs. But Goodwill is not just about numbers. We're about people--and life transformation.

Ruling year info

1935

President and CEO

Mr. Patrick McClenahan

Main address

342 N. San Fernando Road

Los Angeles, CA 90031 USA

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EIN

95-1641441

NTEE code info

Employment Procurement Assistance and Job Training (J20)

Services to Promote the Independence of Specific Populations (P80)

Economic Development (S30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Job Training & Placement Services - Ending Unemployment for Vulnerable Job-seekers

Goodwill's network of programs and services to vocationally disadvantaged job seekers reach more than 30,000 people every year. We complement the work of other social service agencies with our experience and expertise in employment, and have been doing so for the past 100 years. We operate 4 County/City-funded America's Job Centers of California, 3 Goodwill/privately funded Career Centers, and programs focused on serving people with disabilities, disadvantaged youth and the re-entry population. For over a century we have served over one million job seekers in So. California and placed tens of thousands in good jobs. Our approach is simple: Connect job seekers with employers. Sometimes, the process takes a while because the people we serve often have enormous barriers to employment. Our staff provides case management and career counseling to help vulnerable job seekers meet individual career goals. Resources include career goal assessments, pre-employment assistance e.g. housing referrals, career counseling, case management, GED classes, soft skills workshops, training in short-term certification courses, work experience, support services such as transportation assistance and help with professional clothing, job placement, and follow-ups.

Most of the people we serve from our 30,000 sq. mile service area (Los Angeles County north of Rosecrans, and all of Riverside and San Bernardino Counties) could be described as the working poor - engaged in multiple jobs to provide for their families. We also offer programs for disconnected military veterans, persons with disabilities, people with a history of incarceration, and at-risk youth.

Over the years, we've incorporated more high-touch services to vulnerable job seekers resulting in better career-oriented job placements. Over the past 3 years, we have enrolled and graduated more than 1500 people in short-term certificate training at no cost to them, giving them opportunity for stable, career-oriented jobs with sustainable wages. To illustrate the impact of training, in just the first 6 months of 2016, we trained 700 job seekers with a resulting wage gain from placements of $30-million. Goodwill's partnership with Northrop Grumman, City of Palmdale and Antelope Valley College is a good example of our sector-focused work, which we are increasingly doing to benefit job seekers and to address the skills gap in manufacturing. Goodwill developed/customized curriculum to meet the needs of Northrop, and helped Antelope Valley College qualify to receive training funds, engaged other stakeholders (EDD, local agencies) to refer eligible job seekers to Goodwill for pre-screening, and created remedial pathways for job seekers who fail to meet math/reading proficiency. We pre-screened 705 candidates and enrolled 91 in training. Forty have been hired by Northrop or another aerospace/manufacturing employer after training.

Other portions of our service program include:
Contract Services-jobs competitively contracted with local businesses that provide training and work experience for people with developmental disabilities and other disadvantages.
Food Services-provides culinary training and work experience for persons with various employment challenges in our cafeteria, while providing good nourishment for employees and trainees at reasonable prices.
Environmental Services (secure document shredding, computer & e-waste recycling, full service custodial and landscaping services)-provides jobs/training for people with disabilities and other vocational disadvantages.
Retail Service Training-our stores provide jobs and training opportunities for employees working to overcome various barriers to employment.
Retail Services, Contracts, and Environmental Services all provide jobs while bringing in revenue to help fund our workforce and career development programs.

Population(s) Served

Where we work

Accreditations

CARF 2014

Awards

Goodwill Southern California’s Global Career Development Facilitator (GCDF) program recognized as an ‘exemplary practice’ 2011

CARF

4-Star WorkSource Center and 4-Star OneSource Youth Opportunity Center 2011

City of Los Angeles, Community Development Department

Affiliations & memberships

National Rehabilitation Association 2011

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Job Training & Placement Services - Ending Unemployment for Vulnerable Job-seekers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Job Training & Placement Services - Ending Unemployment for Vulnerable Job-seekers

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of persons earning industry-recognized certifications/credentials

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Job Training & Placement Services - Ending Unemployment for Vulnerable Job-seekers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1 Continue to be a leading provider of quality training & employment services for people with the most significant barriers to employment. Serve 86,000 vocationally challenged people in SoCal over next 3 yrs.

2 Grow quality job placement in growth industries from 5,500/year to 8,000 in 2019. Refine/implement comprehensive program design with measurable impact on persons with disabilities & ensure inclusiveness & sustainability.

3 Provide quality work experience to approx. 3,000 at-risk youth, persons with disabilities & vocationally disadvantaged over next 3 yrs.

4 Increase number of job seekers receiving certificates & credentials. Goal: 6,500 over 3 yrs.

5 Expand mobile services to maximize outreach to job seekers throughout territory.

6 Expand large-scale strategic partnerships creating customized training for job seekers with focus on sector employers. Expand/implement apprenticeships/career pathways.

7 Maximize environmental &sustainability efforts throughout organization.

Provide job seekers skills training, paid work experience & placement to stable, career-oriented jobs with livable wages.

Specialized sector-focused training & increased partnerships—A 16-wk. accelerated training program in partnership with Northrop-Grumman & Antelope Valley College enables participants to earn an aerospace mfg. college credential. 20 units of credit are built into the credential so they can continue their education post-program. Interviews with local employers such as Northrop Grumman and Lockheed Martin are guaranteed to grads, who are eligible for entry-level jobs paying $15-$18/hr. After several years they can earn as much as $25/hr. This program has waiting list of 1,000+.

Opportunity for “left behind” persons—With the City of L.A. we work on a Skid Row pilot project to house & place homeless to transitional jobs. Partners focus on rapid housing. Goodwill provides job prep & placement. Key strategy: placement to Goodwill jobs offering work experience in a supportive environment. 26 of 31 homeless participants placed in the 1st 3-months. Soon to expand to the San Fernando Valley & So LA.

Over the past century we have served more than one million job seekers in Southern California and placed tens of thousands unemployed men and women in good jobs. Our approach is simple: connect job seekers with employers. Sometimes the process takes a while because the people we serve may have enormous barriers to employment requiring time, support and resources. Our staff provides case management, career counseling, guidance and direction to help job seekers meet individual career goals. Resources include career goals assessment, pre-employment assistance with housing and other barriers, GED classes, soft skills workshops, career training in high-demand careers, work experience at a Goodwill business or external employer, job application and interview assistance, career placement, support services such as transportation assistance and help with professional clothing, job placement, and 6-month follow up.

Our network of programs and services to vocationally disadvantaged job seekers reach over 30,000 people every year. We complement the work of other social service organizations with our experience and expertise in employment, and have been doing so for many decades. Our territory extends 31,000 sq. miles from all of Los Angeles County (excluding the beach cities – Long Beach, Redondo Beach, etc. – north of Rosecrans Blvd.) to all of Riverside and San Bernardino Counties. Within this diverse community, we provide services out of several career centers (privately and County/City-funded), programs for veterans (including one onsite at Fort Irwin Forward Operating Military Base), and several sites where we offer services for people with disabilities, disadvantaged youth, and persons with incarceration histories. Lately, we have begun to mobilize some of our services, equipping frontline staff with mobile devices and deploying them where our target population are located.

In 2016 we accomplished the following:

32,523 Individuals served
27,942 People accessed our basic services including hiring events, job listings in career resource centers, computers for resumes, printing, job search assistance and supportive services (career clothing, transportation assistance, etc.)
4,581 Individuals received intensive services, including career counseling, case management, job training and placement and retention support
1,236 People received industry-recognized certificates/credentials at no cost to them
4,568 Individuals placed to good jobs in the community
2,594 Individuals with disabilities served
1,265 Re-entry participants served (self-reported)
1,092 Youth provided mentoring, homework help, job preparation and career counseling
18,306 Unemployed and under-employed persons served
3,985 Homeless persons served

Financials

Goodwill Industries of Southern California
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Compare nonprofit financials to similar organizations

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Goodwill Industries of Southern California

Board of directors
as of 12/19/2019
SOURCE: Self-reported by organization
Board chair

Mr. Thomas Murnane

ARC Business Advisors

Term: 2019 - 2020

Donald Crumrine

Flaherty & Crumrine

Robert Hendricks

Morgan, Lewis, & Bockius LLP

Diana Ingram

No Affiliation

Kathy Johnson

Law Office of Kathleen C. Johnson

Jack Kaufman

Kaufman, Kaufman & Miller

David Lusk

Deloitte Consulting LLP

Andrea Mack

Trust Company of the West aka The TCW Group

Thomas Murnane

ARC Business Advisors LLC

Morgan St. John

No Affiliation

Peter Starrett

Freeman Spogli

Susan Stromgren

Bank of the West (retired)

Mark Walberg

TV Host & Producer

David Amar

Merrill Lynch, Pierce, Fenner & Smith Inc.

Laurence Midler

CBRE Group, Inc.

Daniel Rendler

Southern California Gas Company

Terry Takeda

Triple T&S Enterprises

Drucilla Garcia-Richardson

Manufacturers Bank

Diana Ingram

Oracle + NetSuite

Richard Verches

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/19/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data