John Tracy Center

The leading diagnostic and education center for young children with hearing loss

aka John Tracy Center   |   Los Angeles, CA   |  https://www.jtc.org

Mission

The mission of John Tracy Center is to provide parent-centered services locally and globally to children with hearing loss, offering families hope, guidance, and encouragement.

Ruling year info

1973

President & CEO

Mrs. Cathleen Mathes

Main address

2160 W Adams Blvd

Los Angeles, CA 90018 USA

Show more contact info

EIN

95-1642393

NTEE code info

Specialized Education Institutions/Schools for Visually or Hearing Impaired, Learning Disabled (B28)

Rehabilitative Medical Services (E50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

John Tracy Center

John Tracy Center is the leading provider of comprehensive audiological and educational intervention services for children with hearing loss. Through JTC programs, children develop the speech, language and listening skills they need to learn and thrive. Our parent-centered services provide parents with knowledge, guidance and support so they become independent and confident decision-makers for their child. JTC’s main campus is in the Jefferson Park neighborhood of Los Angeles, and we have satellite offices in Long Beach and San Gabriel. JTC’s internationally acclaimed services and programs for children with hearing loss and their parents include comprehensive audiological testing to diagnose hearing loss as early as possible; parent-infant program for ages 0-3; an inclusive preschool for ages 3-5; listening and spoken language services to develop auditory and spoken-language abilities for ages 0-18; speech language pathology to help children overcome speech, language or feeding disorders; educational support from teachers of the deaf and hard-of-hearing for children in mainstream schools; counseling services; worldwide parent education; and a master’s degree in deaf education and teaching credential in partnership with Mount Saint Mary’s University.

Population(s) Served
People with hearing impairments
Children and youth

Comprehensive evaluations and hearing screenings for children birth to 18 years old at our Los Angeles and Long Beach facilities

Population(s) Served
People with hearing impairments
Children and youth

Offered to families around the globe, our courses are available in English and Spanish, by mail and online. Individualized guidance is provided to participating families.

Population(s) Served
People with hearing impairments

Our Ross Preschool enrolls children ages 3-5 who are deaf, hard of hearing, or hearing. Ours is the only family-centered preschool in Los Angeles focused on providing children with hearing loss the opportunity to develop essential listening and spoken language skills alongside hearing peers. Our teachers and staff professionals work as a team to develop children’s vocabulary, listening skills, speech, syntax and discourse skills. Families in the preschool have access to listening and spoken language auditory verbal therapy (LSL-AVT), speech and language therapy, and counseling and child development.

Population(s) Served
People with hearing impairments
Infants and toddlers

JTC offers a fully accredited Master of Education in Special Education/Deaf and Hard of Hearing degree program offered in partnership with Mount Saint Mary's University.

Population(s) Served
Adults

JTC offers an intensive parent education and spoken-language preschool program offered each summer to children ages two and half to five years of age and their families.

Population(s) Served
People with hearing impairments
Infants and toddlers

Our Parent-Infant Program prepares children ages 0-3 for spoken-language preschool or kindergarten. Components of Parent-Infant are listening and spoken language auditory verbal therapy (LSL-AVT) in a home-like setting; Friday Family School, composed of parent-child group activity and parent class and children’s activity; and counseling and child development.

Population(s) Served

JTC offers speech and language therapy from certified speech language pathologists (SLPs). Our SLPs assist children of all ages, with or without hearing loss, who have speech, language or feeding disorders.

Population(s) Served

In School-Age Education Support, our teachers of the deaf and hard-of-hearing help students with hearing loss, ages 5 to18, access curriculum and learn in mainstream classrooms. Our teachers assist students with academic subjects; assess their language, listening and speech skills; and monitor the use of hearing technology in the classroom. Also, they support classroom teachers in addressing students’ learning challenges. Most important, students gain self-confidence and learn how to advocate for themselves.

Population(s) Served
People with hearing impairments
Infants and toddlers
People with hearing impairments
Infants and toddlers
People with hearing impairments
Infants and toddlers

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children with disabilities receiving early intervention services

This metric is no longer tracked.
Totals By Year
Related Program

Parent-Infant Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Related Program

John Tracy Center

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission of John Tracy Center is to provide parent-centered services locally and globally to young children with hearing loss, offering families hope, guidance, and encouragement. JTC was founded in 1943 by Louise Tracy and her husband, Hollywood legend Spencer Tracy, and named after their son John, who was born deaf. JTC offered one of the nation’s first spoken-language education and support programs for parents of children with hearing loss. Since then, JTC has helped more than 250,000 children with hearing loss develop speech, language and listening abilities. Today, JTC is recognized as the leader in early-childhood listening and spoken language education, one of the top three centers for pediatric audiology in the Los Angeles area, and the world’s largest private provider of services to young children with, or at risk of, hearing loss. In 2019, JTC moved to a newly renovated, state-of-the-art building and became known as John Tracy Center instead of John Tracy Clinic.

Our overarching goals are to
1. Detect hearing loss at the earliest possible time in a child's life.
2. Help children develop the speech, language and listening skills they need to thrive.
3. Provide each child with optimal access to sound, spoken language and social-developmental activities.
4. Equip families with the necessary support, knowledge and training to help their children achieve their full communication potential.
5. Furnish leadership in the field.

Population: We serve more than 3,000 children plus their family members worldwide per year. JTC provides services to families of all socioeconomic backgrounds, with an emphasis on low-income families. Overall, our clients are roughly 85% low-income and 95% low-to-moderate income. We offer direct services to families in Los Angeles, Orange, Riverside and San Bernardino counties, who are approximately 74% Latino, 14% white, 5% African American, 4% Asian, and 3% of multiple or other ethnicities. Roughly 40% of children are female and 60% male. To accommodate the many families whose home language is Spanish, we offer our services in Spanish as well as English, and we secure translators for other languages, if needed. JTC's Worldwide Parent Education Program reached 1,500 families, 33% of whom were Spanish-speaking, in 39 U.S. states and 58 countries last year.

Need: In the U.S., nearly two in 1,000 infants are born with significant permanent hearing loss (CDC, Hearing Screening and Follow-up Survey, 2017), which rises to 5 per 1,000 for ages 3-17 (CDC, National Health Interview Survey 1997-2005). Untreated hearing loss can significantly, negatively impact children’s academic performance, psychological well-being and future employment opportunities (WHO, 2016). The goals established by the Joint Committee on Infant Hearing are to screen children for hearing loss by 1 month of age, perform audiologic diagnosis by 3 months and begin intervention by 6 months (2019).

JTC diagnoses children with hearing loss and helps them develop listening and spoken language skills. Parents gain skills to support communication and advocate for their children.

Audiology offers state-of-the-art diagnostic hearing services for children ages 0-18, along with explanations of results, recommendations and guidance.

In Education Services, the Parent-Infant Program for ages 0-3 prepares children for spoken-language preschool or kindergarten. Components of Parent-Infant are listening and spoken language auditory verbal therapy (LSL-AVT) in a home-like setting; Friday Family School, composed of parent-child group activity, parent class and children’s activity; speech and language therapy; and counseling and child development. For children ages 3-18, JTC offers individual LSL-AVT and speech and language therapy for children with and without hearing loss. Our Ross Preschool for ages 3-5 provides an inclusive learning environment for both hearing children and those with hearing loss. School-age children with hearing loss receive educational support in mainstream classrooms from our teachers of the deaf and hard-of-hearing.

Worldwide Parent Education offers virtual, online and mail-based courses and materials in English and Spanish to develop spoken language skills in children with hearing loss ages 0-5. Parents of young children with hearing loss anywhere in the world can form groups to connect to JTC for live, online video classes. Children around the country and world can receive live, individual LSL-AVT sessions online.

To meet the tremendous national demand for auditory-oral teachers of the deaf, we offer a master’s program in deaf education and California educational specialist teaching credential with Mount Saint Mary’s University.

Since 1943, JTC has been the recognized leader in early childhood deaf education. From the beginning, JTC was considered a national model program. Founder Louise Tracy was widely recognized for her pioneering work. She instituted standards and practices for parent-centered intervention with deaf children that have become the basis of programs in deaf centers around the world. In the decades since, we have introduced programs and services that have transformed the field. JTC was one of the first organizations to conduct hearing screening of infants, to embrace cochlear implants in early intervention, and to develop parent-infant programs. In 2008, we developed a new initiative for young deaf children to learn both English and their home language, which helped transform the field.

Over the years, JTC professionals have been mentors and conference presenters, disseminating our successful techniques nationwide and worldwide. Also, our website is a leading global source of information, demonstration videos, special papers and referrals on childhood deafness. Plus, JTC’s Parent-Infant and Preschool programs act as a lab school for fieldwork done by students seeking master’s degrees in auditory-verbal deaf education, in a partnership between JTC and Mount St. Mary’s College. The master’s graduates disseminate JTC’s best practices and strategies throughout the nation to promote systemic change. JTC master’s alumni have founded schools modeled after JTC’s program in Texas, Australia and England. The USC School of Social Work places social work interns on-site to work with JTC staff conducting health and wellness risk assessments. In 2021, JTC is becoming a permanent site for master’s students in speech pathology at the University of Southern California to do clinical rotations.

JTC has a long history of collaboration, partnership and coordination of services with hospitals, universities, pediatric audiology centers, state and county agencies and nonprofit organizations. These activities enhance our practices and our influence, and they create opportunities to serve a broader range of families. Also, JTC is a member of OPTION Schools, Inc., a national advocacy group for listening and spoken-language programs for the deaf, and of the Alexander Graham Bell Association for the Deaf and Hard of Hearing, which works globally to ensure that people who are deaf and hard of hearing can hear and speak. We work with school districts in Los Angeles County to coordinate Individualized Education Plans for children with hearing loss. We partner with Mount Saint Mary’s University as the degree-granting partner for JTC’s master’s and credential program in deaf education. We collaborate with Best Start Metro L.A., a community initiative to build resources for young children, parents and pregnant women. TC staff are active on numerous national and local roundtables, committees, associations and consortia related to hearing loss, child development, & teacher preparation.

JTC is: 1) 1 of the 4 leading centers for pediatric audiology in L.A.; 2) largest community hearing screening program in area; 3) a pioneer in early childhood deaf education, preparing children with hearing loss to enter mainstream school; 4) nationally recognized programs that teach parents of deaf children how to nurture their child’s language skills.

JTC has helped reduce the average age that a deaf child is identified from 2.5 years in 1988 to 6 months in 2012. JTC led the effort to institute universal hearing screening for newborns in CA hospitals. In 2008, JTC introduced 2 groundbreaking initiatives 1) for Spanish-speaking children to learn English in preschool, while 2) helping their parents develop a plan for speaking their birth language at home with their deaf child. In 2011, JTC completed a 3-year pilot program in L.A. to build the region’s 1st model for incorporating hearing screening into well-baby care in community medical clinics. The program tested 9,500 babies & trained 326 medical personnel. As of 2012, our screening programs have assessed the hearing health of 290,000 children in 4 So. California counties. While JTC has the largest community hearing screening program in So. California, we do not have capacity to test every child who should be tested.
Our Distance Education program has a national & international presence. Next we will bring our parent-infant services to isolated families via face-to-face video on the Internet in English & Spanish.

Key 2019-20 outcomes were:

• Audiology screened 1,362 children (lower due to pandemic-related shutdown), identified 82 (6%) with permanent hearing loss, and provided 100% of families with appropriate referrals for their child with hearing loss, meeting our objective.
• 93% of children enrolled in the Parent-Infant Program demonstrated progress in listening and spoken-language skills, exceeding our objective.
• 100% of children with hearing loss in the Preschool Program demonstrated progress in listening and spoken-language skills, exceeding our objective.
• 100% of families in Worldwide Parent Education agreed or strongly agreed that JTC helped improve their knowledge of hearing loss, speech and language and ability to encourage their child’s communication; 95% agreed or strongly agreed they increased their confidence to assist their child who has hearing loss. These results exceeded our objectives.

Next, JTC plans to expand its speech language pathology (SLP) services to provide a greater array of services. Our comprehensive SLP program will include services that address types of communication disorders that are usually found in children with normal hearing, e.g., stuttering, articulation, cleft palate etc. Also, JTC will treat autistic children and children who are deaf with an additional disability. Like all our services, SLP will be family-centered.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Children ages 0-18 with or at risk of hearing loss and their parents or caregivers

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Due to the pandemic in 2020, all of JTC's educational programs for children with hearing loss and their parents had to move to online delivery. As the pandemic progressed, we asked parents in the programs to decide whether they wanted their children to have online only, hybrid online and in-person options, or in-person learning. Preschool parents chose a hybrid option starting in September 2020 and requested a transition to in-person by June 2021. Parent-Infant families decided to remain online only through the 2020-21 school year and to return to in-person meetings in fall 2021.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    JTC has always gathered feedback from parents. "Parent-centered services" is included in our mission statement. There has not been a shift in power because we have always empowered parents to give feedback and make decisions about our programs based on their needs. Recommendations from families have made JTC programs stronger because families have made choices and have a vested interest in those decisions.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

John Tracy Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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John Tracy Center

Board of directors
as of 07/07/2022
SOURCE: Self-reported by organization
Board chair

Mr. Eric Crabtree

Causeway Capital Management LLC

Mark Brubaker

Capital Group

Eric Crabtree

Causeway Capital Management LLC

Jerry Dietrick

Signal Lamp Partners LLC & North Coast Technologies

Paul Slye

Pinnacle Capital Management Services, LLC

Anzor Zurhaev

Crimson IT Services, Inc.

Gaston Kent

Northrop Grumman Corporation (Retired)

James Daues

Farmers Insurance (Retired)

Maria Manotok

Capital Group

Michael Barker

Barker Pacific Group

Kimberly Basile

Prodigy Chiro-Care and Spinal Rehabilitation

Elizabeth Larson

Link Family Enterprise

Jeffrey Newman

IDS Real Estate

Qumars Montazeri

Goldman & Sachs Co.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/28/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 03/01/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.