Mental Health, Crisis Intervention

PACIFIC CLINICS

Advancing Behavioral Healthcare

Arcadia, CA

Mission

Building on people's strengths, we deliver quality behavioral and mental healthcare services.

Ruling Year

1953

President & CEO

James J. Balla

Main Address

800 S. Santa Anita Ave

Arcadia, CA 91006 USA

Formerly Known As

Pasadena Child Guidance Clinic

Keywords

mental health, behavioral health, early childhood, supportive housing, substance abuse, health navigation, employment services, children, TAY, older adults

EIN

95-1644034

 Number

2576121049

Cause Area (NTEE Code)

Mental Health Treatment (F30)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2018, 2017 and 2016.
Register now

Social Media

Programs + Results

What we aim to solve

There is a strong need for effective, community-based behavioral health services in Los Angeles County, particularly among low-income individuals with serious mental illness – Pacific Clinics' target population. According to the Los Angeles Department of Mental Health, nearly 645,000 individuals, or 6.8% of the County's population, have a serious mental illness. Amongst residents living under 200% of the federal poverty level, approximately 9% suffer from serious mental illness, including more than 125,000 youth and 215,000 adults. As these statistics suggest, the majority of those suffering from serious mental illness in Los Angeles County are also living well below the poverty line.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Children, Youth and Families -

Transitional Age Youth (TAY)

Adults and Families

Older Adults, Families and Caregivers

Supportive Services

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of people who received clinical mental health care

TOTALS BY YEAR
Population(s) served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context notes

Pacific Clinics serves underserved, low-income and homeless individuals of all ages who struggle with serious mental health problems across Los Angeles, Orange, San Bernardino, and Ventura Counties.

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

TOTALS BY YEAR
Population(s) served

No target populations selected

Related program

Supportive Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

In FY 2017-2018, Pacific Clinics secured safe, secure permanent housing for 87 clients and placed an additional 274 clients in temporary master lease housing.

Number of meals served or provided

TOTALS BY YEAR
Population(s) served

No target populations selected

Related program

Supportive Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Pacific Clinics provide meals to low-income individuals receiving services at our Clubhouses, Drop-in Centers and Wellness Centers. The meals serve as an important community-building activity.

Percentage of clients who report general satisfaction with their services

TOTALS BY YEAR
Population(s) served

No target populations selected

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context notes

Satisfaction is currently measured through a small sample survey administered by LA DMH. We are developing an agency-wide survey to measure satisfaction in 12 domains with first results by July 2019.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Pacific Clinics' mission, Building on people's strengths, we deliver quality behavioral and mental healthcare services, reflects our person-centered and recovery-oriented approach. We provide each of our clients appropriate mental health intervention with additional supportive services, such as case management, housing support, substance abuse programs and employment assistance. Our goal is to empower individuals so they can reach their highest level of functioning and the best quality of life possible.

As part of its core values, Pacific Clinics promotes respect and understanding for the specific cultural needs of our consumers and their families. Southern California is home to a wide array of cultures, races, and ethnicities, each with a unique understanding and belief system related to mental illness. These beliefs can affect an individual's willingness to accept care, and impact who they will seek it from. A crucial component to our success in serving diverse populations is our commitment to hiring a highly-skilled, highly-diverse staff reflective of the individuals we serve, while also ensuring that we provide them with the trainings and tools to be successful.

Another primary initiative at Pacific Clinics is the integration of behavioral and physical healthcare. The reason for this is a growing body of research indicating that persons with serious mental illness die, on average, 25 years younger than their counterparts in the general population, and frequently suffer from a wide-range of chronic health conditions. With the passage of the Patient Protection and Affordable Care Act, there has been an increased push in recent years for behavioral health specialists, primary care providers, families and patients/clients to work in partnership to improve physical/mental health outcomes and quality of life for individuals with chronic health and mental health conditions.

Mental health problems are frequently intertwined with substance use disorders. Experts estimate that at least 60% of people battling one of these conditions are battling both. As part of Pacific Clinics' comprehensive behavioral health services, we offer substance use disorder prevention and treatment services for adults and youth. When a dual diagnosis is at play, it is imperative that treatment addresses both conditions simultaneously. When a person receives treatment for only one condition, the other is highly likely to re-emerge and cause relapse or other complications. When both issues are addressed in the same setting, an individual has a much higher chance of sustaining long-term recovery.

Over its long history, Pacific Clinics has set new standards of care in early intervention, multicultural and integrated substance use disorder/mental health services, and treatment and recovery programs for individuals of all ages and backgrounds diagnosed with mental illness.

At the heart of our organization is our focus on the total well-being of our clients. All individuals are empowered to participate fully in their personal treatment plans. Additionally, Pacific Clinics focuses on the family and other personal relationships as integral to treatment. Through education, inclusion, participation and involvement, families become important partners in our clients' care.

Pacific Clinics' supportive services model is designed to provide integrated services that address an individual or family's needs in a holistic manner. Many of our clients suffer from co-occurring substance use disorders, and virtually all are struggling in other dimensions of life such as homelessness, unemployment, physical illness or other barriers to recovery and wellness. We help clients to confront the challenges of their illnesses and avoid crises that can disrupt their healing and put their lives on hold.

The security of stable housing is a necessity for individuals to recover from mental illness or substance use disorders. In collaboration with state and federal programs, eligible Pacific Clinics clients are placed in subsidized housing with behavioral health and supportive services. Recognizing that being employed is an important factor in the recovery of people living with mental illness, our Employment Services program assists clients in finding jobs and ensuring they are job-ready.

To provide clients with comprehensive care to address their mental and physical health needs, Pacific Clinics employs Health Navigators who help clients navigate the healthcare system with a goal to become self-sufficient and live longer, more fulfilling lives. After working with a Navigator, clients have shown improved health indicators, including a significant reduction in overall bodily pain, improved use of medications and reductions in the use of emergency rooms and urgent care facilities.

In addition, Pacific Clinics has certified Substance Use Disorder Counselors as well as trained mental health professionals working together under one care plan to serve individuals with substance abuse/mental illness diagnoses. Pacific Clinics is a State Certified Drug and Alcohol Treatment Provider.

Pacific Clinics is very unique in the range of mental health services it is able to provide. Unlike most agencies, we have the capacity to provide care across the age-spectrum, from newborn to older adults. We are also unique in the continuum of care we offer, including housing, employment, case management, and substance abuse services.

Pacific Clinics is a pioneer in culturally-responsive care. We have developed specialized services and programs for a wide variety of underserved ethnic populations to ensure they have access to, and feel comfortable receiving, the care they need. Pacific Clinics' Asian Pacific Family Center in Rosemead was created 30 years ago with the aim of providing advocacy and mental health services to the emerging population of Asian immigrant families in the San Gabriel Valley. Pacific Clinics' Latino Services division has a particular focus on program development and educational materials for the Latino immigrant and monolingual population. In addition, Pacific Clinics provides school-based Armenian services in the City of Glendale through its Hye-Wrap program. While these programs and services represent only a small segment of our culturally-focused programming, they exemplify our steadfast commitment to serving our diverse clientele to the best of our abilities. We are also a leader in the development of a culturally responsive mental and behavioral health workforce. Pacific Clinics Training Institute, which trains nearly 700 internal staff and 400 external customers each year in new innovative practices and approaches, is one of our most important assets.

Pacific Clinics collaborates with a number of community, educational and government partners that assist the agency in providing community-based, culturally-responsive and consumer-driven mental health services. These partners provide key stakeholder perspectives on ways to enact principles of cultural competency and the needs and concerns of cultural groups regarding mental health services. They also play a key role in our efforts to prepare tomorrow's healthcare workforce and address the shortage of high-skilled, multi-disciplinary, ethnically diverse mental health workers in California.

Pacific Clinics' approach to behavioral healthcare centers on the needs of our clients. All of our programs and services are supported and guided by an all-volunteer Board of Directors, informed by a client-run Quality Assurance Board, and assessed by board of concerned and dedicated family members. These additional levels of oversight and due diligence ensure that programs and services are culturally-responsive, client-driven and collaborative.

Pacific Clinics monitors client outcomes in several areas in order to measure the effectiveness and efficiency of our program services and evaluate a client's progress in their recovery. Outcomes measurements also assist in determining if the needs of clients are being met across a variety of indicators. For clients age 16 and over, the agency measures the following Integrated Health Measures; employment status and type of work; health indicators such as height, weight and blood pressure; access to primary care; housing status; participation in school; and substance use activity.

In addition, depending on the program type, population served or funder requirements, we conduct multiple pre- and post-tests for screening, treatment planning, and monitoring treatment. Within our children's programs, outcome measures are often completed as requirements of evidence-based practices. For school-based programs, we measure academic performance outcomes such as grades and attendance. Outcomes are shared on a regular basis with stakeholders, including clients and family members, the Board of Directors, the Quality Assurance Board, funders and community partners for use in program development and evaluation.

Pacific Clinics has a Corporate Department for Quality Assurance that manages the agency's adherence to quality documentation as outlined by Federal, State, and local guidelines. We also have Program Operations Teams, tasked with reviewing program specific data, contract requirements and expectations, that meet regularly with our Vice President of Divisional Services and Chief Financial Officer.

Pacific Clinics has transformed lives for over 90 years. Founded in 1926 as the Pasadena Child Guidance Clinic, Pacific Clinics now provides services in over 60 locations across Los Angeles, Orange, San Bernardino and Ventura Counties. Our free or low-cost services support individuals and families throughout the lifespan, including children, youth, transitional age youth, adults and older adults. We serve over 20,000 clients annually.

Over the decades, we've continually evolved to meet the emergent needs of our expanding, diverse community with the addition of dual diagnosis services, multicultural programs, employment services, homeless and housing services, health navigation and the Pacific Clinics Training Institute. In 2013, in recognition that mental health issues are often rooted in early childhood, Pacific Clinics expanded to support young children ages 0-5 through Head Start and Early Head Start. These programs provide comprehensive early childhood education, health, nutrition, and parent involvement services to low-income children and their families. All students are screened for mental health issues and referred to appropriate services within our organization.

As we look ahead to the future, Pacific Clinics envisions organizational growth to continue to improve the quality of life of men and women with severe mental illness and children with serious emotional disturbances. Our Board of Directors recently adopted PC 2020, the agency's new three-year Strategic Plan. The plan establishes our mission-driven, consumer-centered programs and multicultural services, delivered through evidence-based practices and monitored by measurable outcomes. Strategic initiatives include:
• Focusing on whole person care by improving the integration of behavioral health and physical care;
• Ensuring a continuum of care across a full range of ages, cultures, languages and ethnicities;
• Addressing mental health and substance use disorders concurrently;
• Growing our services to address the significant homeless population in our service areas;
• Delivering high quality early childhood education programs through classroom excellence, parent engagement and supportive services;
• Expanding public policy and advocacy efforts to support the best interests of our consumers and our organization; and
• Establishing strategic collaborations, partnerships and alliances that advance our mission and impact.

External Reviews

Affiliations & Memberships

Association of Fundraising Professionals - Member 2005

Financials

PACIFIC CLINICS

Need more info on this nonprofit?

Need more info on this nonprofit?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Not Applicable

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Not Applicable

Organizational Demographics

Who works and leads organizations that serve our diverse communities? This organization has voluntarily shared information to answer this important question and to support sector-wide learning. GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

SOURCE: Self-reported; last updated 02/12/2020

Leadership

The organization's leader identifies as:

Race & Ethnicity
White/Caucasian/European
Gender Identity
Male, Not Transgender (Cisgender)
Sexual Orientation
Heterosexual or Straight
Disability Status
Person without a disability

Race & Ethnicity

Gender Identity

Sexual Orientation

No data

Disability

Equity Strategies

Last updated: 01/28/2020

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data

done
We review compensation data across the organization (and by staff levels) to identify disparities by race.
done
We ask team members to identify racial disparities in their programs and / or portfolios.
done
We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
done
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
done
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
done
We disaggregate data by demographics, including race, in every policy and program measured.
done
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.

Policies and processes

done
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
done
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
done
We have community representation at the board level, either on the board itself or through a community advisory board.
done
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
done
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.