Goodwill Industries of San Diego County

Making Good Happen

San Diego, CA   |  http://www.sdgoodwill.org

Mission

To provide employment and training opportunities to people with disabilities and other barriers to employment.

Ruling year info

1958

President and Chief Executive Officer

Toni Giffin

Main address

3663 Rosecrans Street

San Diego, CA 92110 USA

Show more contact info

EIN

95-1652910

NTEE code info

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Employment Procurement Assistance and Job Training (J20)

Recycling (C27)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our five Community Employment Centers located across the county provide a door for job seekers, which include veterans, young adults, those with disabilities or other barriers to employment, to use to receive specialized services to meet their unique needs. Our Career Advisors and Job Developers work one-on-one with the job seeker to create an individualized development plan. They assess the experience, skills, and passion of their client to guide them on their best path for education, training, support, and career. We are aware that job seekers often lack the confidence and basic skills to get and keep a job. Our Job Readiness Certificate Program addresses the foundational needs of the client to build their capacity for further professional and personal growth. To receive the certificate, job seekers must attend five soft skill workshops and meet with a Career Advisor at least four times to receive coaching to prepare for their next job.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Supported Employment

Our mission of providing employment and training opportunities to people with disabilities and other barriers to employment is integrated into our business model and mission services programs. Our workplaces hire and train people with disabilities and other barriers. Our Mission Services Programs train and provide job search assistance and placement. Our goal is Competitive Integrated Employment for people with disability and overcoming barriers to employment for all people.

Population(s) Served
People with disabilities
At-risk youth

Where we work

Accreditations

Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services 2017

Affiliations & memberships

Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services 2017

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Goodwill San Diego serves many job seekers each year. Our Community Employment Center Career Advisors are available in person and online to help our job seekers with their job search and soft skills.

Number of Facebook followers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Social and economic status, Work status and occupations

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Goodwill San Diego is active on our social media pages including Facebook, Instagram, LinkedIn, and Twitter. Keeping our target audience engaged and growing our followers is important.

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Ethnic and racial groups, Social and economic status, Work status and occupations

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Maintaining a relevant and dynamic website is a priority. We launched a new website in 2019 and it is improving our engagement. We strive to get new visitors.

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Social and economic status, Work status and occupations

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

The Paid Training Program is part-time on the job retail training. The program was relaunched in 2019 and has been well-received.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

In 2019, Goodwill San Diego assisted more than 6,500 community members with their job search through our Community Employment Centers in person and online. The organization's goal is to assist as many job seekers as possible each year and help them find quality employment with job training if needed, and opportunities for growth and success.

Goodwill of San Diego focuses on a community impact model where partnerships are key in providing needed wrap-around services to help overcome barriers. We realize these partners will be vital to move the needle and make a serious change in our community.
Our mission program staff are active in the community, joining committees, and working with organizations that can impact the lives of those we serve. Leadership seeks out Memorandums of Understanding (MOU) to highlight each organization's role and to plan how we can best work together, leveraging the services offered by both organizations. Our employment services department has numerous MOU’s currently in place to impact the lives of our participants and their families with programs and services.
We will promote the program on our website, over social media channels, through public relations, through our email marketing program that communicates with ten thousand community members each month, non-paid advertising such as public service announcements, and public speaking opportunities. Our objective will be to highlight the program's characteristics and successful case studies. Staff will attend community events including job fairs to create awareness about the program.
Goodwill San Diego is confident these partnerships and marketing efforts will enhance mission goals and the quality of services provided to participants. The work from our collaboration encompasses the City and County of San Diego. We are confident we can continue to effectively serve job seekers throughout the region with respect and compassion.

Job matching and job referrals can be the key to finding successful paid employment leading to self-sufficiency. Customized Employment Services staff review job openings daily and match participants with those job openings. A Job Analysis is completed for each employment choice identified by the participant. After an application or resume is submitted to an employer, Goodwill staff may follow-up on behalf of the job seeker, soliciting feedback from that employer to see any future steps. The job developer or case manager may also advocate that the hiring manager or human resources department provide extra assistance to the job seeker.

Goodwill. We leverage our partners at adult schools, community colleges, and ed2go to develop resources for job shadowing. Again, being person-centered and developing based on a particular interest.
In 2021, we plan to collaborate with Community Colleges and Adult Schools to expand our Paid Training program to serve students in their classes. The training plan can be customized to provide work experience related to their learning objectives. For instance, we are starting to explore with San Diego Mesa College’s Fashion instructors' ways for students to gain work experience in merchandising and best business practices in our retail stores.
Goodwill San Diego employs over 950 people in San Diego County and our organization is very diverse, supporting 48% of the workforce with a disability. We currently run three work experience programs including Supported Employment Group services, DOR student work experience, and our Paid Training Program. Participants have many avenues for receiving work experience both inside and outside of Goodwill. We will engage with our partners for potential training and work experience in the community. We have previously partnered with Dave & Busters, The Union-Tribune, and Tin Leaf Restaurant for work experience opportunities. Program staff will continue to be active in the community developing resources that may be impactful for the participants.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Goodwill Industries of San Diego County
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill Industries of San Diego County

Board of directors
as of 12/14/2020
SOURCE: Self-reported by organization
Board co-chair

Mr. Jonathan Tibbitts

Retired Civil Engineer

Term: 1997 -


Board co-chair

Mr. Robert Russell

Retired Attorney

Term: 2004 -

David Gill

San Diego Superior Court

Jean Roesch

Retired Educator

John Garretson

Pediatrian

Kelly Douglas

Voices for Children

Robert Russell

Retired Attorney

Jonathan Tibbits

Retired Civil Engineer

Karen Tanner

Citigroup

Toni Giffin

Goodwill Industries of San Diego County

Dan Johnson

Environmental Consultant

Cecil Steppe

Retired Executive

Sam Patella

Real Estate Professional

Robert Park

Specialty Insurance Executive

Carlos Cortez

Education Executive

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/07/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 02/07/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.