PLATINUM2024

Direct Relief

aka Direct Relief   |   Santa Barbara, CA   |  https://www.directrelief.org

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Mission

Direct Relief is a medical relief organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergency situations. Direct Relief earns a 100% fundraising efficiency rating from Forbes, tops Charity Navigator's list of the "10 Best Charities Everyone's Heard Of" and is named among "the world's most innovative companies in not-for-profit" by Fast Company.

Ruling year info

1949

President and CEO

Mr. Thomas Tighe

Main address

6100 Wallace Becknell Road

Santa Barbara, CA 93117 USA

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Formerly known as

Direct Relief International

EIN

95-1831116

NTEE code info

Disaster Preparedness and Relief Services (M20)

Health - General and Rehabilitative N.E.C. (E99)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Sick people who don't receive care can't work; they get poor or stay poor, and people who are poor are at higher risk of getting sick. Breaking this vicious cycle is an enormously complex endeavor, which requires changes in many areas other than health services. But under any scenario, better access to health services is essential. Direct Relief's medical assistance programs equip health professionals working in resource-poor communities to meet the challenges of diagnosing, treating, and caring for people without regard to politics, religion, gender, race, or ability to pay.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Strengthening Fragile Health Systems

Direct Relief focuses on providing resources to strengthen fragile health systems and health workers to address the tremendous needs of resource-poor communities. The effect is that healthcare providers can care for people who are sick or hurt but simply cannot afford the treatment or care they need.

Healthcare providers treating the medically under-served often do not have the resources to meet the enormous needs of the population. With Direct Relief’s support, these organizations can shift limited time and resources away from procuring medicine and supplies and towards providing expanded and improved services.

Direct Relief connects in the field with donors to create and maintain specialized, highly impactful programs to address specific health issues.

All resources provided by Direct Relief are distributed without regard to politics, religion, gender, race, or ability to pay.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants
Emergency responders
People with diseases and illnesses
Pregnant people

Healthy mothers are the bedrock of healthy, productive families and communities worldwide. Direct Relief focuses on accelerating the progress toward improved health and wellbeing of mothers and children through three key initiatives:

1. Equipping midwives: Having a skilled and equipped provider at delivery is one of the most critical interventions to reduce maternal and newborn mortality.

2. Increasing access to emergency obstetric care: When complications arise. In approximately 15 percent of pregnancies, an unexpected complication requires timely access to emergency obstetric services. When women have access to emergency obstetrics care and a skilled birth attendant, maternal death rates can fall by 75 percent.

3. Supporting obstetric fistula repair: Direct Relief's obstetric fistula programs are created to help find and heal women suffering from this devastating childbirth injury.

Population(s) Served
Women and girls
Infants and toddlers
Pregnant people

Direct Relief is committed to helping health care providers around the globe respond to critical health issues faced by their communities.

In many countries where Direct Relief works, the rise of non-communicable diseases such as cancer, diabetes, and cardiovascular and respiratory disease are issues of serious public health concern. There continues to be a significant burden of communicable diseases such as HIV/AIDS in low and middle-income countries.

Direct Relief is uniquely positioned to identify the leading healthcare providers in low-resource settings that meet these public health challenges and equip them with essential medicines and medical supplies.

Population(s) Served
People with disabilities
People with diseases and illnesses
Substance abusers
Pregnant people
Economically disadvantaged people

Direct Relief's approach to disasters is to support people's immediate needs by working with local organizations that are best situated to assess and prepare for long-term recovery.

Direct Relief's efforts, coordinated with local, national, and international responders to avoid duplication of efforts and logistical bottlenecks, are always in immediate response to specific requests and are coordinated to ensure the most efficient use of resources.

Population(s) Served
Economically disadvantaged people
Victims of disaster
Emergency responders
People with diseases and illnesses
Internally displaced people

Where we work

Awards

4 Star 2023

Charity Navigator

10 Most Innovative Nonprofits 2015

Fast Company

Drucker Award for Nonprofit Innovation 2011

Drucker Institute

10 Most Innovative Nonprofits 2020

Fast Company

World Changing Ideas 2020

Fast Company

Best Health and Wellness Program Finalists 2021

US Chamber of Commerce

2020 Community Partner Award 2020

California Association of Free and Charitable Clinics

Number of distribution outlets for products

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Emergency responders

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Direct Relief delivers medical resources to community-based health providers serving vulnerable populations. This metric reflects the number of healthcare providers that received assistance.

Number of products distributed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Emergency responders, People with diseases and illnesses

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Value = defined daily dose (DDD), a statistical measure defined by the World Health Organization to standardize the comparison of drug usage between different drugs or health care environments.

Number of pregnant women tested for HIV

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with HIV/AIDS

Related Program

Disease Prevention and Treatment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Direct Relief is committed to combatting the spread of HIV. Since 2002, Direct Relief has delivered more than 27 million rapid HIV tests to health facilities that care for pregnant women.

Total value of in-kind materials the organization distributed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Emergency responders, People with diseases and illnesses, Ethnic and racial groups

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Value of in-kind medical donations are recorded based on the Wholesale Acquisition Cost (WAC) as published in the RedBook, an industry recognized pricing guide for pharmaceuticals.

Number of deliveries of humanitarian medical resources to communities in need.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, People with disabilities, People with diseases and illnesses, Economically disadvantaged people

Related Program

Disease Prevention and Treatment

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric describes the number of humanitarian shipments of medical aid delivered by Direct Relief to health providers throughout the United States and world at their request.

Number of countries supported with deliveries of humanitarian medical resources.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Ethnic and racial groups, People with diseases and illnesses, People with disabilities, Pregnant people

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric describes the number of countries to which Direct Relief delivered humanitarian medical resources at the request of local healthcare providers.

Total number of grants awarded

This metric is no longer tracked.
Totals By Year
Population(s) Served

Ethnic and racial groups, People with disabilities, People with diseases and illnesses, Pregnant people, Economically disadvantaged people

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Total dollar amount of grants awarded

This metric is no longer tracked.
Totals By Year
Population(s) Served

Ethnic and racial groups, People with diseases and illnesses, People with disabilities, Economically disadvantaged people

Related Program

Strengthening Fragile Health Systems

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of safe births facilitated through the equipping of a trained birth attendant.

This metric is no longer tracked.
Totals By Year
Related Program

Maternal and Child Health

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Direct Relief developed the first Midwife Kit to be endorsed by the International Confederation of Midwives as the standard by which trained midwives should be equipped to provide safe births.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Direct Relief focuses on four key program areas to achieve its mission:

1. Improving Maternal & Child Health: Life-saving and restorative programs to ensure the health of women and children during pregnancy and delivery;

2. Preventing and Treating Disease: Supporting health professionals in U.S. and international communities combat high-burden diseases that affect the health and well-being of the people they serve;

3. Strengthening Health Systems: Expanding access to care for underserved people in high-need areas; and

4. Preparing for and Responding to Emergencies: Providing targeted and efficient responses to international and U.S. disaster situations.

Direct Relief's programs involve a broad range of functions, several of which require specialized expertise and licensing. Among these functions are identifying key local providers of health services; working to identify the unmet needs of people; mobilizing essential medicines, supplies, and equipment that are requested and appropriate for the circumstances; and managing the logistics associated with storing, transporting, and distributing such goods to the partner organizations in the most efficient manner possible.

Strategies include:

• Utilizing expertise in pharmaceutical and supply distribution to provide medicines, medical supplies, and equipment to medical facilities where they are needed and specifically requested. Direct Relief distributes medical materials donated by more than 150 healthcare companies to healthcare providers in more than 70 countries.

• Increase the capacity of healthcare providers by equipping them with medical materials.

• Increasing access to essential maternal and newborn care by providing medications, supplies, and equipment to healthcare providers.

• Strengthening safe delivery practices by equipping trained midwives, providing them with the tools needed for clean and safe deliveries.

• Providing healthcare facilities with the materials and infrastructure needed to provide emergency obstetric care.

• Supporting the prevention and treatment of obstetric fistula through community education, healthcare provider training, and equipping healthcare facilities with the materials and infrastructure needed to perform obstetric fistula repair surgery.

• Operating the largest program in the world that distributes HIV rapid test kits to pregnant women and their families to prevent mother-to-child transmission (PMTCT) of HIV.

• Managing the largest program of its kind in the world, which delivers medical products to treat opportunistic infections in people living with HIV/AIDS.

• Providing no-cost medical materials to prevent and treat disease.

• Expanding resources to over 1,100 community clinics and health centers in all 50 U.S. states that care for low-income and medically underserved individuals.

• Providing targeted and appropriate assistance and response to large-scale international emergencies in an efficient and timely manner.

• Operating the largest hurricane preparedness program to preposition medicines and supplies at health facilities located in at-risk areas.

Direct Relief employs cross-sector partnerships that bring together disparate areas of expertise from the nonprofit and corporate sectors to help vulnerable people during complex emergencies and on an ongoing basis. Direct Relief partners with corporations and adapts the insight, approaches, and tools developed for commercial activity for humanitarian purposes. This innovative approach to humanitarianism has enabled Direct Relief to understand better and address complicated issues, effectively allocate resources, and optimize aid distribution.

In-Kind Resources:

To fulfill its mission and program objectives, Direct Relief develops partnerships with businesses and organizations with particular expertise which ensures Direct Relief can effectively leverage every dollar raised to the greatest extent. This strategic pursuit of in-kind resources – both goods and services – enables Direct Relief to provide far more humanitarian assistance than would be possible in a model that relied entirely upon raising cash and then converting the money into goods and services. The organization, and, more importantly, the people it serves, benefit from the lowest-cost, most efficient use of resources.

Use of Technology:

Direct Relief utilizes SAP, a commercial-grade information technology (IT) platform, to create a flow of information through which medicines and medical supplies can be efficiently and effectively allocated. This enterprise management system tracks each medical item distributed with exceptional precision – from corporate supplier to healthcare facility recipient. This streamlines the medical product donation and distribution process, reducing paperwork and administrative costs for all participating organizations, and has also enabled Direct Relief to scale up operations to deliver more humanitarian aid around the world

Direct Relief utilizes additional technology tools to provide supporters with a high level of transparency, allowing all contributors to view where medical resources have been delivered throughout the world through detailed reporting and mapping. Direct Relief's product distribution data and maps are available on the website: https://www.directrelief.org/maps

Specific to health, recent history has shown a massive improvement of public health systems, medical discoveries, and health delivery systems. However, there is a divergence of people who can benefit from these improvements, and people living in poverty or crisis cannot.

Historically, people living in rural, remote, or poor areas of the world are often unable to obtain necessary care, and lack means to access medications and medical supplies. This disparity of access to health services has dire consequences to those most vulnerable – people get sick more often, they stay sicker for longer periods of time, and they die sooner. On a humanitarian level, the answer is to make sure that people gain access to medical resources and locally-run health systems can provide care to those who need it the most.

People are also pushed into crisis by external events – earthquakes, tsunamis, disease outbreaks, and other disasters. These conditions cause needless loss of life and place people in uncertain circumstances. Those individuals who were vulnerable before an emergency are thrown into deeper crisis, face further barriers and need additional assistance.

While much remains to accomplish, Direct Relief is working to bridge the gap of access to medications for the world's most vulnerable people and communities, enabling them to receive the care they deserve to lead healthy and fulfilling lives.

Direct Relief will continue working to improve the health and lives of people by increasing access to medicines, medical supplies, information, and other resources for locally-run health care facilities caring for vulnerable populations.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

Direct Relief
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Direct Relief

Board of directors
as of 06/06/2024
SOURCE: Self-reported by organization
Board chair

Mark Linehan

Angel Iscovich

J. Michael Giles

Thomas J Cusack

Mark Schwartz

Steve Weintraub

Pamela Gann

Mark Linehan

Siri Marshall

Jim Selbert

Stanley Hatch

Dorothy Largay

Denis Sanan

Byron Scott

Thomas Sturgess

Mary M Dwyer

Stayce D Harris

Evan Marwell

Jay McGonigle

Harry McMahon

Annalisa Pizzarello

Jamie Ruffing

Tim Wertner

Felipe Ize

Cristobal Thompson

Emma Carrasco

Adam Cooper

Marla Salmon

Laurie Siegel

Elizabeth A Toro

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 9/6/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 09/06/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.