People's Self-Help Housing

Building More Than Housing

aka Peoples' or PSHHC or PSHH   |   San Luis Obispo, CA   |  http://www.pshhc.org

Mission

To build affordable homes with site-based services that offer opportunities to change lives and strengthen communities on the Central Coast of California.

Notes from the nonprofit

PSHH has grown 10% annually in recent years, constantly striving to expand programs and housing development. Areas we are focusing on, to name a few, include meet workforce housing needs, expanding services in Ventura County, and looking to add complimentary service programs (such as to pre-school and health clinics).

Ruling year info

1971

CEO & President

Mr. Ken Trigueiro

Main address

3533 Empleo Street

San Luis Obispo, CA 93401 USA

Show more contact info

EIN

95-2750154

NTEE code info

Housing Development, Construction, Management (L20)

Services to Promote the Independence of Specific Populations (P80)

Youth Development Programs (O50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

People's Self-Help Housing works to address the serious lack of affordable housing on the Central Coast of California. Aiming to assist low, very-low and extremely low income households, housing is developed for working families, veterans, seniors, farmworkers, and those living with disabilities and experiencing homelessness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Affordable Rental Housing

Develops, builds and owns/manages attractive, well-designed, affordable rental communities, many providing community and learning centers, with recreational facilities.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants
Veterans

Our Home Ownership program assists households in the construction of new homes. Groups working together under PSHH supervision are taught the construction skills necessary. Each group contributes approximately 1,600 hours of “sweat-equity”, over a 12-13 month period.

This “sweat equity”, used in lieu of a cash down payment, and with the help of a low interest mortgage, helps low-income families become homeowners. The collective effort model coupled with a sense of pride builds community and has been an important part of our organization for nearly 50 years.

Population(s) Served
Economically disadvantaged people

PSHH is a clinical case management and social services program, which assists residents with gaining access to community services. The program's goal is to ensure that all residents live stable, independent lives.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants
Veterans
Seniors

Over 300 students receive daily educational support at on-site Learning Centers on person and through a distance learning model. The Education Program encompasses support for elementary school students, those preparing for college entry and for those already in higher education.

Population(s) Served
Economically disadvantaged people
Young adults
Children and youth

Where we work

Accreditations

NeighborWorks America PROMPT Review 2020

Awards

Outstanding Planning and Outstanding Neighborhood Planning Awards, Casas Las Granadas, Santa Barbara 2011

American Planning Association

Builder of the Year 2011

Home Builders Association of the Central Coast

Santa Barbara Region, Collaborator of the Year 2013

Chamber of Commerce

NeighborWorks Green Organization 2018

NeighborWorks America

SLO County Green Business Certification 2020

Ca Green Business Network

Affiliations & memberships

NeighborWorks America - Member 2011

Association of Fundraising Professionals - Member 2021

National Low-Income Housing Coalition 2021

Chamber of Commerce (3 jurisdictions) 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of youth receiving services (e.g., groups, skills and job training, etc.) with youths living in their community

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Camino Scholars (Education Program)

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Includes youth ages 5-12 and 13-19 college bound students, per month. Reduced numbers due to COVID in 2020.

Annual Median Income per Household

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Affordable Rental Housing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Average Annual Area Median Income per household, for residents living at rental properties located in San Luis Obispo, Santa Barbara, Ventura Counties

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Affordable Rental Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families

Related Program

Supportive Housing Program (SHP)

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Supportive Housing provides clinical case management to our residents to maintain their tenancy in permanent, stable, affordable housing. (#s prior 2019 are individuals served by multiple programs)

Number of adults with disabilities receiving sufficient social and emotional support

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The social & emotional support we provide through our Supportive Housing Services program is augmented through close proximity to public transportation, medical services, shopping and other amenities

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Specific Strategic Goals 2021-2023

1. Support Underserved Populations
Capitalizing on our core competencies expand our outreach to seniors, farmworkers, homeless, veterans, persons with disabilities and other underserved members of our communities.
2. Pursue Strategic Partnerships
Deepen and expand our relationships with key partners to allow us to deliver deeper levels of support
in site-based services, new housing opportunities, and capital expansion to support our mission.
3. Capitalize on the Brand
Capitalize on the power of Peoples’ brand to expand our influence.
4. Focus on our People
Our greatest asset is our employees. Our goal is to attract and retain the most talented, diverse and professional staff that reflects the communities and populations we serve.
5. Invest in our Infrastructure
Strengthen the underlying infrastructure that has allowed us to scale our development, operating and service platforms to drive efficiency and expansion of our core competencies.

Support Underserved Populations
•Build more affordable housing for low income people throughout California’s Central Coast
•Provide services based on resident need, and continually assess results for maximum impact
•Create more homeownership opportunities and develop new sources of funding for self-help programs

Pursue Strategic Partnerships
•Strengthen and expand relationships with key stakeholders to promote more affordable housing
•Pursue partnerships with regional providers to improve resident services and increase impact
•Attract new investments to resource expanding programs

Capitalize on our Brand
•Leverage reputation and deploy creative problem solving to maximize affordable housing opportunities
•Share our experience to influence public policy and continue to participate in and affect legislation
•Heighten awareness of corporate identity and promote resident services and lines of business

Focus on our People
•Promote a culture of diversity, inclusion, and equity throughout the organization
•Calibrate organizational structure and allocation of resources to reflect geographical expansion
•Invest in personnel at all levels to encourage employee retention and career development

Invest in our Infrastructure
•Enhance efficiency through scalability, optimization and continued investment in new technologies
•Streamline internal coordination by mapping processes and evaluating mesh points
•Exemplify the highest industry standards in the development of compassionate affordable housing

Support Underserved Populations
How we will do that: Develop 600 rental units and 90 homeownership opportunities over three years. Expand services to one additional underserved population. Track impacts of services and annually assess programs based on constituency needs. Reinstate Certified Housing Counseling Agency status.

Pursue Strategic Partnerships
How we will do that: Identify partners to provide enhanced supportive services. Collaborate with local jurisdictions, housing trust funds and other entities to build wealth and homeownership opportunities. Continue to nurture existing donor relationships and widen the circle of philanthropic support.

Capitalize on our Brand
How we will do that: Continue to actively participate in national, state and local housing conversations. Create sub-brands and resource development plans for supportive housing and education programs. Market third party services for property management, IT and general contracting to increase revenues.

Focus on our People
How we will do that: Implement strategies to bring greater diversity, inclusion and equity to the organizational structure. Attune staffing and technology to support expansion of all areas of operation. Define career paths and provide resources for professional development and training opportunities.

Invest in our Infrastructure
How we will do that: Initiate a study to evaluate the efficiency of internal processes and software compatibility. Update procedures to reflect the increasing business volume. Maintain our position as an industry leader and embody the “Peoples’ Way”.

As we celebrated our first 50 years in 2020 this is what we have already accomplished:

-Provided nearly 2,000 affordable rental units to low income households
-Supported over 1,200 families (and counting) in realizing their dream of homeownership through our owner-
builder program

And annually we continue to:

-Benefit almost 500 youth daily with in person and online education support, resulting in a 100% graduation rate
from college
-Deliver compassionate property management to 5,000 individuals and
-Provide nearly 1,000 individuals with supportive housing services year round, free of charge, to those who need
additional assistance

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve,

Financials

People's Self-Help Housing
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

People's Self-Help Housing

Board of directors
as of 7/7/2021
SOURCE: Self-reported by organization
Board chair

Mrs. Shelly Higginbotham

Retired

Term: 2015 - 2021

Dieter Eckert

Retired - Physician

Jose Flores

Flores and Sons Construction

Karol Schulkin

Retired - Social Worker

Vito Gioiello

First Republic Investment Management

Nick Tompkins

NKT Commercial

Paula Johnson

Retired - Bookkeeper

Hazel Davalos

CAUSE

Kevin Clerici

Downtown Ventura

Rob Pearson

Retired - Housing Authority

Sonia Kroth

County of Ventura Human Services Agency

Julissa Pena

Santa Barbara County Immigrant Legal Defense Center

Yesenia Beas

CAUSE

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/19/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 12/15/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.