Chinatown Service Center
THRIVING LIVES AND EMPOWERING THE COMMUNITY
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Programs and results
What we aim to solve
CSC's service area population has several significant health status indicators correlated with morbidity and mortality when compared to the county, state, and/or nation. Identified health disparities include: Diabetes, Cardiovasular Disease, Stroke, Cancer, Liver Disease, teen bith rates, obesity, and mental health conditions. Some of the determining factors of the health of people in CSC’s community include insurance, poverty, education, access to providers, and housing insecurity, etc. Overall, CSC seeks to serve the safety-net population, and focuses on offering culturally appropriate care to each of its patients at each of its sites. Recognizing that access to care is most critical to maintaining good health, CSC strives to hire bilingual providers and support staff to ensure care is provided with the utmost of cultural and linguistic competency to their diverse patient population.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Health and Social Service
CSC is a multi-service community-based organization serving Los Angeles for more than 50 years. Our organization is divided into four departments, which are outlined below, along with the services provided within each department.
a) Social Services - senior services, welfare and benefit enrollments, case management, assistance/ interpretation of government forms, workshops, and linkage to services for needs such as legal, housing, employment, family, in-home assistance, or education;
b) Federally Qualified Health Center (FQHC) Clinics - comprehensive primary care, behavioral health care, and dental care to patients of all ages
c) Youth Services - after school programs, high school internships, youth council, college prep, volunteer opportunities, workshops, high school advising, campus tours, and tutoring;
d) Community Economic Development, - small business training and consultation, workshops, networking, financial management program, tax preparation assistance, financial literacy
Where we work
Awards
National Quality Leader 2020
HRSA
Health Center Quality Leader 2023
HRSA
Health Disparity Reducer 2023
HRSA
Access Enhancer 2023
HRSA
Advancing HIT for Quality 2023
HRSA
COVID-19 Testing 2021
HRSA
COVID-19 Vaccinations 2021
HRSA
Addressing Social Risk Factors 2023
HRSA
Target:BP Gold+ 2023
American Medical Association
External reviews
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of clinic sites
This metric is no longer tracked.Totals By Year
Population(s) Served
People of Asian descent, Low-income people, Immigrants, Adults, Children and youth
Related Program
Health and Social Service
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Added the Monterey Park Resiliency Center to provide assistance to victims of the Lunar New Year Mass Shooting.
Number of patient visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, People of Asian descent, People of Latin American descent, Low-income people
Related Program
Health and Social Service
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The goals that the health center will work to achieve over the next several years include:
GOALS
1 ACCESS AND CONTINUOUS QUALITY IMPROVEMENT
Increase the number of unique patients and continue to enhance clinical and operational
quality and efficiency.
2 FINANCIAL STABILITY
Continue to improve financial results and ensure financial sustainability.
3 DEVELOPMENT AND INFRASTRUCTURE
Increase the community footprint and improve facilities and systems.
4 MARKETING AND COMMUNICATIONS
Increase outreach & enrollment and community awareness.
5 WORKFORCE DEVELOPMENT
Build a skilled and engaged workforce.
6 GOVERNANCE
Enhance board development and effectiveness.
What are the organization's key strategies for making this happen?
With our uploaded Strategic Plan, see Table 3 (starting on page 34) for a list of the objectives and activities related to each of the health center’s strategic goals. In the plan, we outline specific strageies for achieving each of our objectives.
What are the organization's capabilities for doing this?
In 2022, CSC has a workforce numbering more than 180 employees. Our leadership is extremely well-connected and effective. We utilize a number of consultants to assist in our expansion/growth, as well. Within the organization, there is less staff turn-over than other similar organizations. CSC is adaptable, dedicated, and competent. These characteristics are our primary capability allowing for CSC to meet our current and future goals.
What have they accomplished so far and what's next?
CSC is an integral part of the safety net within its service area, providing comprehensive and costeffective services in a manner that meets each patient’s individual needs, regardless of ability to pay,
while also addressing the overall needs of the communities it serves. Ongoing changes in the health
care environment will require CSC to continue to adapt in order to thrive and take advantage of new
opportunities. This Strategic Plan provides the framework for guiding the health center over the next
several years. With leadership from its engaged Board of Directors and Management Team, CSC will
build upon its accomplishments that have made it a pillar of the community.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Chinatown Service Center
Board of directorsas of 03/06/2024
Vinh Ngo
Bank of America
Term: 2022 - 2023
Gloria Tang
First Republic Bank
Henry Kwong
Universal Funeral Group
Teodoro Ramirez
Financial Consultant
Vinh Ngo
Bank of America
Roy Jasso
Wells Fargo Bank (Retired)
Joseph Chang
San Marino Unified School District's Governing Board
Wilson Tang
Banking Consultant
Lawrence Tam
AT&T
Heidi Kwok
Heidi Kwok, CPA
Irene Williams
Cathay Bank
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 01/18/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.