CLINICA MSR OSCAR A ROMERO

For over 36 years, Clinica Romero has been an integral part of the safety net within Los Angeles County, providing comprehensive, culturally sensitive, and cost-effective services in a manner that meets each patient's individual needs, regardless of a patient's ability to pay. In addition, Clinica Romero also aims to address the overall needs of the communities it serves.

Clinica Romero's goals include:

1. Improve Health Access and Quality of Services - Increase the number of unique patients and continue to enhance clinical and operational quality and efficiency. This goal includes a focus on collection, tracking and analyzing patient data in order to improve health care outcomes; expanding trainings in quality improvement; and use of data collected through our EHR system for improved patient care.

2. Workforce Development - This goal includes building the capacity of our board of directors, executive team, clinical staff, and non-clinical staff through training opportunities that will ensure our team is engaged in evidence and research based practices throughout all of our departments.

3. Community Advocacy - Lead and support advocacy on health-related issues that impact patient and community health outcomes. Areas of advocacy that we have focused on in the past and will continue to do with this Strategic Plan include Health 4 All, Immigrant Rights, access to primary and mental health care, and other policies that affect the overall well-being and health of our communities.

In order to reach the goals established in its most recent Strategic Plan, Clinica Romero is investing time, effort, and resources in the following strategies for each goal:

1. Improve Health Access and Quality of Services
- Obtain NCQA patient-centered medical home (PCMH) designation
- Focus efforts on meeting/exceeding health quality measures
- Expand trainings on Quality Improvement program, including tools/systems
- Improve integration of services across departments


2. Workforce Development
- Improve patient-centered team care approach
- Capacity development at all levels of the organization
- Reevaluate retention and sustainability options to maintain high quality employees


3. Community Advocacy
- Maintain and grow current community partnerships, while developing new collaborations
- Engage with and support coalitions advocating for health access and equity
- Continue growth of Community Outreach & Patient Services Department, including health education programs

Clinica Romero has been providing health services in the Pico Union/Westlake and Boyle Heights neighborhoods of Los Angeles for 36 years. Our board and executive leaders bring a high level of experience working within the non-profit and health care fields. Their leadership experience is an asset that allows the organization to effectively and efficiently meet the needs of the communities we serve. Our board has developed and approved a three-year strategic plan that includes a focus on program expansion, quality improvement, workforce development, and continued community advocacy.

In order to meet our strategic goals, our board of directors and executive leadership engage in strategic planning throughout the year and track outcome measure data on an ongoing basis. In addition, partnerships with local hospitals, other community based organizations, and foundations are critical to implementing our strategic priorities. Some of these partners include the Health Resources & Services Administration (HRSA), the California Department of Health Care Services (DHCS), California Department of Social Services (CDSS), LA County +USC, California Hospital, City of Los Angeles, City of Vernon, The California Endowment, L.A. Care, Essential Access Health, Frank D. Lantern Regional Center, Asian Americans Advancing Justice, Cedars Sinai, USC Good Neighbors Campaign, and Unidos U.S.

Two key accomplishments that the Clinica Romero has achieved since implementing its strategic plan include expansion of the Substance Use Disorder department and improved integrating specialty care with primary care. Expansion of the Substance Use Disorder department includes access to services at our Alvarado clinic in the Pico-Union neighborhood (previously only available at our Marengo Clinic in Boyle Heights) as well as provision of Medically Assisted Treatment (MAT) services for clients with opioid dependence. Clinica Romero is also in the final phases of its Marengo Clinic Transformation. The Marengo Clinic is located at 2032 Marengo Street in Boyle Heights. The Marengo Clinic Transformation is a $1.8 million capital project that will allow for the expansion of five exam rooms (three for medical and two for pediatrics), two dental operatories, a new provider room, community rooms, new waiting room, ADA updates, and much more.