Child & Family Service

We're All About FAMILY

Ewa Beach, HI   |


Mission Statement: "Strengthening Families and Fostering the Healthy Development of Children" WE'RE ALL ABOUT FAMILY: Champions for Hawaii’s families for 121 years, Child & Family Service (CFS) is a “Hawaii-born” impact-driven, community-based organization. Since 1899, we have worked tirelessly to strengthen families and foster the healthy development of children. Our statewide support, counseling, and therapeutic programs help individuals and families heal from trauma, prevent abuse and neglect, and can break the cycle of generational poverty.

Ruling year info


President & CEO

Ms. Karen Tan LCSW

Main address

91-1841 Ft. Weaver Rd.

Ewa Beach, HI 96701 USA

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NTEE code info

Human Service Organizations (P20)

Children's and Youth Services (P30)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Child & Family Service

Child & Family Service offers programs across the state of Hawaii that include: foster services, group homes and alternative education for teens, behavioral health services, child abuse prevention and intervention, domestic violence shelters and treatment, elder services, healthy start for infants, immigrant services, parent and family counseling, and school-based violence prevention.

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Since 1899, Child & Family Service (CFS) has been dedicated to its mission of “Strengthening families and fostering the healthy development of children". This private nonprofit is located in the state of Hawaii and has nearly 50 programs that offer an array of effective and culturally relevant services to Hawaii's residents struggling with serious social needs.

Examples of CFS programs include parenting classes designed to prevent child abuse; secondary education to provide at-risk youth with the strength and tools needed to graduate from high school and pursue worthwhile goals; transitional housing to help families shattered by domestic violence change their lives and gain independent living skills; support services to prevent burnout for those caring for seniors; and recreational programs to keep seniors active and connected to their communities.

Services are offered through multiple channels, including homes, schools, community centers, and offices statewide. Within the past fiscal year (July 2018 - June 2019), CFS provided direct services, to more than 15,000 individuals and touched another 50,000+ lives through phone calls, referrals, educational presentations, and by providing for those visiting walk-in family centers. These cfamily centers provide an entry point for additional CFS services and referrals to other community resources.

Our organization's motto, "We're All About FAMILY", reflects our commitment to the individuals and families we serve. Using a family-centered, full-service approach, CFS:

1) Welcomes Families - CFS provides a warm and friendly environment with easy access to our programs through multiple entry points. Those in need of services can connect with CFS staff through walk-in family centers and phone/online call centers. Everyone is greeted with respect and without judgment.

2) Walks with Families - We help our program participants find the services they need, whether those services are offered through our organization or through other community resources.

3) Meets Families Where They Are - CFS staff provide culturally informed services to best serve our diverse population of program participants. Our offices also offer comfortable environments where we can engage with and get to know those seeking support.

4) Proves Effectiveness - Our organization uses Results Based Accountability to measure the impact of CFS programs. Through the collection of hard data, we are able to tell which programs and approaches are effective and which services can be improved.

Child & Family Service has been part of Hawaii's community for more than 120 years. Our programs focus on four core areas, including: 1) Caring for Keiki (children); 2) Empowering Youth; 3) Healing from Trauma; and 4) Honoring Kūpuna (Elderly).

The expertise and cultural diversity of the CFS Staff creates opportunities for them to learn about different cultural approaches with clients and to share both formally and informally with one another. To complement this, all staff members receive ongoing training on cultural competency as well as in Trauma-Informed Care approaches to providing services. Trauma-Informed Care is an updated approach to working with clients that acknowledges their experience and the effects of trauma in their lives.

Training in Best Practices is continually provided to new and existing staff, and is reinforced through ongoing supportive trainings throughout the year, most of which is funded through private support. Staff members are also encouraged to attend community trainings and receive information on new research, trends and practices to assist them in providing services. Effectiveness of services provided to program participants is measured using the Results-Based Accountability™ model, a data-driven approach to measuring outcomes and impact in the community.

What We've Accomplished

Examples of positive outcomes for CFS program participants in 2014 include:
Infants and Children
● 88% of children achieved age-appropriate developmental milestones or were in the process of referral for remedial services.
● 99% of parents enrolled in the Healthy Start program for one year or more have no reports of child abuse.

● 88% of youths improved, or remained unimpaired in, their interpersonal social interactions.
● 99% of youths reduced high-risk behaviors.

Adults and Families
● 84% of families that stayed in CFS transitional housing did not return to abusive relationships.
● 79% of families in CFS transitional housing completed a safety plan for themselves and their children.

The Elderly
● 92% of program participants in The Health Maintenance Exercise Program have remained in non-institutional residences.
● 84% of program participants strengthened connections with family, friends and community.

What We're Working Toward

Through its quality programming and service delivery, CFS has had an excellent track record in attracting and executing contracts with public and private funders for specific programs that largely meet the needs of Hawaii's most at-risk for abuse or neglect. However, due to the specificity of contracts and service parameters, this also means that there are thousands in our community that need help but may not be able to receive support due to contract parameters.

CFS will never refuse services to those in need. However, meeting the needs of all who come to our organization for help does present the financial challenge of finding additional sources of funding. CFS is addressing this challenge through the establishment of alternative revenue sources including a major gifts initiative, called Stronger Families Fund. The Stronger Families Fund has a goal of raising $3 million by June 2018, and will provide a reliable revenue stream for CFS, allowing the organization to chart its own course, address pressing needs, and build on its successes through wise investments.

CFS also intends to grow its donor base and partners through marketing efforts that include leveraging its reach with media, the business community, and current donors. Hawaii's upcoming generation of young workers will also be encouraged to be active participants in collectively helping to strengthen families in our community. In 2015, CFS will redesign its public website to better connect with the organization's intended audience. Additionally, CFS will broaden its public education activities, using the experience and expertise of its leadership team and staff members.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Case management notes, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,


Child & Family Service

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The people, governance practices, and partners that make the organization tick.


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Connect with nonprofit leaders


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Child & Family Service

Board of directors
as of 2/11/2021
SOURCE: Self-reported by organization
Board chair

Mr. Arnold Martines

Central Pacific Bank

Term: 2020 - 2022

Louise Ing


Arnold Martines

Central Pacific Bank

Glen Kaneshige

Nordic PCL Construction, Inc.

Tony Mizuno

Bank of Hawaii

Carol Ai May

City Mill Company, Ltd.

Clayton Chun

Alexander & Baldwin

Christopher Dods

First Hawaiian Bank

David Haverly

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Scott Higashi

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Kathy Inouye

Kobayashi Group

Erin Kirihara

Rider Levett Bucknall

Frances Lui-Kwan

Wealth Management CPAs

Lori Lum

Watanabe Ing, LLP

Alika Mau

Waikiki Restaurant Group

Steve Metter

MW Group, Ltd.

Alan Ong

A&M Developments

Emily Porter

The MacNaughton Group

Martha Smith

Kapiolani Medical Center for Women & Children

Earl Stoner

S & F Land Company, Inc.

Beth Whitehead

American Savings Bank

Mark Yamakawa

Hawaii Dental Service

Joseph Young

Deloitte & Touche LLP

Michael Young

Albert C. Kobayashi, Inc.

Marivic Dar

Kris Hui

Bookfield Properties Development

Jill Hoggard Green

The Queen's Health Systems

Brooke Jacobsmeyer

Head Start Policy Council Liaison

Trinette Kaui

Alexander & Baldwin

Melissa Lum

Lum Yip Kee, Limited

Lauren Nahme

Kamehameha Schools

Shelley Toy

Morgan Stanley

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 08/29/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Decline to state
Gender identity
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity


Sexual orientation

No data


No data