Child & Family Service

We're All About FAMILY

Ewa Beach, HI   |


Mission Statement: "Strengthening Families and Fostering the Healthy Development of Children" As Hawaii’s oldest family-centered full-service nonprofit, CFS helps families address some of life’s most serious situations including poverty, abuse, and neglect. An array of statewide programs that welcome everyone from keiki to kūpuna offer support, counseling, and therapeutic services that help individuals and families heal from trauma and move on to thriving futures.

Ruling year info


President & CEO

Ms. Karen Tan LCSW

Main address

91-1841 Ft. Weaver Rd.

Ewa Beach, HI 96706 USA

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NTEE code info

Human Service Organizations (P20)

Children's and Youth Services (P30)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Child & Family Service

Child & Family Service offers programs across the state of Hawaii that include: foster services, group homes and alternative education for teens, behavioral health services, child abuse prevention and intervention, domestic violence shelters and treatment, elder services, healthy start for infants, immigrant services, parent and family counseling, school-based violence prevention and more.

Population(s) Served
Children and youth

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Since 1899, Child & Family Service (CFS) has been dedicated to its mission of strengthening families and fostering the healthy development of children. This Hawaii-born, impact-driven nonprofit has nearly 50 programs that offer an array of effective and culturally relevant services to Hawaii's residents struggling with serious social needs.

Examples of CFS programs include:
• parenting classes designed to prevent child abuse;
• secondary education to provide at-risk youth with the strength and tools needed to graduate from high school and pursue worthwhile goals;
• transitional housing to help families shattered by domestic violence change their lives and gain independent living skills;
• support services to prevent burnout for those caring for seniors; and
• recreational programs to keep seniors active and connected to their communities.

Child & Family Service meets families where their needs are, in their neighborhoods, in their homes, with their friends and family and helps them embark on a healthy, thriving future. Within the past fiscal year (July 1, 2022 – June 30, 2023), CFS provided direct services, to 15,691 individuals and touched an additional 110,000 lives through phone calls, educational presentations, and by providing for those visiting walk-in family centers.

Our organization's motto, "We're All About FAMILY", reflects our commitment to the individuals and families we serve. Using a family-centered, full-service approach, CFS:

1) Welcomes Families - CFS provides a warm and friendly environment with easy access to our programs through multiple entry points. Those in need of services can connect with CFS staff through walk-in family centers and phone/online call centers. Everyone is greeted with respect and without judgment.

2) Walks with Families - We help our program participants find the services they need, whether those services are offered through our organization or through other community resources.

3) Meets Families Where They Are - CFS staff provide culturally informed services to best serve our diverse population of program participants. Our offices also offer comfortable environments where we can engage with and get to know those seeking support.

4) Proves Effectiveness - Our organization uses Results Based Accountability to measure the impact of CFS programs. Through the collection of hard data, we are able to tell which programs and approaches are effective and which services can be improved.

Child & Family Service has been part of Hawaii's community since 1899. Our programs focus on four core areas, including: 1) Caring for Keiki (children); 2) Empowering Youth; 3) Healing from Trauma; and 4) Honoring Kūpuna (Elderly).

The expertise and cultural diversity of the CFS Staff creates opportunities for them to learn about different cultural approaches with clients and to share both formally and informally with one another. To complement this, all staff members receive ongoing cultural competency training. Additionally, staff are trained in Trauma-Informed Care approaches to providing services, an updated approach to working with clients that acknowledges their experience and the effects of trauma in their lives.

Training in Best Practices is continually provided to new and existing staff, and is reinforced through ongoing supportive trainings throughout the year, most of which is funded through private support. Staff members are also encouraged to attend community trainings and receive information on new research, trends and practices to assist them in providing services. Effectiveness of services provided to program participants is measured using the Results-Based Accountability™ model, a data-driven approach to measuring outcomes and impact in the community.

What We've Accomplished

Examples of positive outcomes for CFS program participants in FY 2022 include:

Caring for Keiki:
77% of caregivers show increased parenting skills.
81% of caregivers were linked to community resources.

Empowering Youth:
75% of youth demonstrated stability.
66% showed improved school engagement.
60% of youth displayed positive behavioral changes

Healing from Trauma:
82% of participants showed improved safety/knowledge of safety.
84% of participants had improved coping skills.

Honoring Kupuna:
100% of our Kupuna participants will age in place (not need elevated services)
85% of our kupuna showed improvement in Daily Living Activities

What We're Working Toward

Through its quality programming and service delivery, CFS has an excellent track record in attracting and executing contracts with public and private funders for specific programs that meet the needs of Hawaii's most at-risk for abuse or neglect. However, due to the specificity of contracts and service parameters, this also means that there are thousands in our community that need help but may not be able to receive support.

CFS will never refuse services to those in need. However, meeting the needs of all who come to our organization for help does present the financial challenge of finding additional sources of funding. CFS is addressing this challenge through the establishment of alternative revenue sources including a major gifts initiative, called Stronger Families Fund. The Stronger Families Fund has a goal of raising $3 million by June 2018 and will provide a reliable revenue stream for CFS, allowing the organization to chart its own course, address pressing needs, and build on its successes through wise investments.

CFS intends to grow its donor base and partners through marketing efforts that include leveraging its reach with media, the business community, its board of directors, and current donors. Additionally, CFS will broaden its public education activities, using the experience and expertise of its leadership team and staff members.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback


Child & Family Service

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Child & Family Service

Board of directors
as of 08/14/2023
SOURCE: Self-reported by organization
Board chair

Ms. Louise Ing


Arnold Martines

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Nordic PCL Construction, Inc.

Tony Mizuno

Bank of Hawaii

Clayton Chun

Alexander & Baldwin

David Haverly

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Scott Higashi

Pyramid Insurance

Erin Kirihara

Rider Levett Bucknall

Lori Lum

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Alika M. Mau

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Steve Metter

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Emily Porter

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Earl Stoner

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Beth Whitehead

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Joseph Young

Deloitte & Touche LLP

Michael Young

Albert C. Kobayashi, Inc.

Marivic Dar


Kris Hui

Bookfield Properties Development

Jill Hoggard Green

The Queen's Health Systems

Trinette Kaui

Alexander & Baldwin

Lauren Nahme

Kamehameha Schools

Carl Bonham

UH System Liaison

Art Gladstone

Hawaii Pacific Health

Scott T. Miyasato

Outrigger Hospitality Group

Diane Paloma

Hawaii Dental Service

Col. Angenene Robertson

Military Liaison

Ka'iulani K. Sodaro

The Howard Hughes Corporation, Ward Village

Ramsay Taum

PBR Hawaii & Associates, Inc.

Agatha Viernes-LeGros

Bank of Hawaii

Roy A. Vitousek III

Cades Schutte LLP

Brittany Adaniya

Morgan Stanley

Catherine A. M. Camp

Central Pacific Bank

Donalyn Dela Cruz

DDC Consulting, LLC

Krista Dela Cruz

Head Start Policy Council Liaison

Matthew Pennaz

Kobayashi Group LLC

Rob Nelson

Finance Factors, Ltd.

Cyrus Johnasen

Government Liaison

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 8/14/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Decline to state
Gender identity
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity


Sexual orientation

No data


No data