Ihs the Institute for Human Services Inc
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
IHS Housing Program
The Housing Program’s main goal is to assist as many families and individuals as possible to either prevent them from becoming homeless or to help them out of homelessness. To accomplish this task, IHS has several different programs available that assist households by providing housing subsidies, security and utility deposits, first month’s rent, or possibly even past due rent. Each program has different criteria, and applicants must provide documentation to be eligible. The Housing Program may also assist with obtaining and retaining suitable rental housing, provide case management services and landlord support as well as mediation of landlord/tenant issues. Housing Programs: Employment ProgramShelter Plus Care ProgramTemporary Assistance for Needy Families Program (TANF)Homelessness Prevention and Rapid Re-housing Program (HPRP)For more information about the Housing Program, please contact: Destiny Pakele Housing and Employment Office Manager (808) 447-2917 Email: [email protected]
Children’s Support Services
At IHS, we have a strong commitment to children and helping them to succeed. The focus of our Children’s Program is to meet three primary objectives: social development, academic success, and early detection of conditions. While the children are within the walls of IHS, our primary responsibility is to provide them with a place where they feel safe. Additionally, our goal is to provide all children with the tools and skills that encourage imagination and promote growth. Our hope is that each child will gain knowledge while developing a thirst for academic success. IHS is able to achieve this by incorporating early childhood education through PACT and parent-child support. The daily homework club services an average of 16 kids a day, 5 days a week. It provides a safe place for them to do their homework and further their academic skills. Furthermore, IHS has a partnership with a variety of other organizations such as STOMP Hawaii, who provide a variety of educational and enriching field trips while promoting fitness. IHS also provides children with recreational opportunities to experience beach days with their peers and participate in paddling and teen group functions. And to ensure a comprehensive approach, IHS also provides parenting classes to support the family as a whole and to promote a healthy family lifestyle. At IHS, the Children’s Program is always looking for more volunteers. For more information about the Children’s Program, please contact: Angela Dumais Children’s Program Coordinator (808) 447-2821 Email: [email protected]
Family Program
The IHS Family Program is designed to facilitate transition to permanent housing and promote resiliency and skills, which assist families to maintain long term permanent housing. The Family Program focuses on strengthening the entire family unit by addressing the reason for their homeless episode(s) using a strengths-based case management perspective. Staff address communication skills, economic barriers, coping strategies, and supporting the educational concerns of children while steering parents toward ways they can increase their income through meaningful employment opportunities. Additional services include medical, psychiatric, and substance abuse referral, supportive counseling, domestic violence/trauma counseling, assistance with obtaining entitlements, legal assistants, immigration issues, employment/education referral, and assisting with other needs appropriate for each individual guest. In order to be eligible to enter the IHS Family Program, a family must be unsheltered or in danger of becoming unsheltered, and have children under the age of 18 in your household. Families must consent to a health screening, obtain a current TB clearance, and agree to comply with the case management service plan. For more information about the Family Program, please contact: Colleen Miyashiro Family Program Coordinator (808) 447-2815 Email: [email protected]
Meals Program
The IHS Meal Program serves 3 hot meals a day – breakfast, lunch, and dinner – at both shelters 7 days a week. The Meal Program utilizes numerous volunteers to provide this service, and works very closely with the Hawaii Foodbank to obtain adequate ingredients for each meal. Breakfast is served at 7amLunch is served at 12pmDinner is served at 5:15 pm at the Women’s and Families Shelter (Ka’aahi Service Center) and at 6pm at the Men’s Shelter (Sumner Service Center) All are welcome to come to IHS for meals. Additionally, IHS and the Hawaii Foodbank partner together on the last Thursday of each month to distribute food to anyone that is in need through the “Ohana Food Drop“. Together IHS and the Hawaii Foodbank provide take-home produce and meals for an average of 120 households each month. For more information about the Meal Program, please contact: Ana Iose Meal Program Manager (808) 447-2904 Email: [email protected]
Case Management
Program Description and GoalsThe General Case Management Program provides services to assist individuals in obtaining and/or maintaining the following: financial assistance, medical insurance, food, clothing, employment, vocational services, substance abuse treatment services, mental health services (not classified as seriously and persistently mentally ill), physical health services and housing assistance. To achieve this, Case Managers collaborate and partner with various community agencies to obtain goods and services for the person served. The overall goals of case management services are to: 1. Increase the functional potential and increased social connectedness of clients;2. Enhance the quality of life for clients;3. Reduce symptoms of debilitating conditions;4. Restore and/or improve functioning for clients; andSupport the integrations of clients into the community.Description of the Person ServedThe General Case Management Program provides services to individuals who reside in the Ka’aahi Women’s and Families Shelter and the Sumner Men’s Shelter. Many of these individuals have substance abuse problems that require assessment and treatment. Along with providing counseling that support clients’ sobriety, case managers work with substance abuse counseling professionals to identify appropriate interventions, with the goal of helping these clients begin and eventually maintain a substance-free lifestyle. As an example, Hina Mauka provides individual and group interventions on-site for specified clients receiving case management services. When the case management is successful, clients significantly decrease or stop using alcohol or drugs, and engage in treatment programs of support groups that assist them in developing skills to maintain sobriety over time. Many of the shelter clients have a serious medical condition or disability. For example, some men have limited mobility, heart conditions, chronic pain, or other serious health concerns. Case managers as well as other shelter staff work to closely monitor the clients’ health needs and work with medical personnel as needed to ensure that clients can succeed in becoming more self-sufficient while staying as healthy as possible. When case management is successful, clients consistently utilize health care facilities, learn behaviors that maintain their optimal health, and comply with doctors’ advice regarding medications and other treatments. Those with severe and persistent mental illness receive services from the Community Based Case Management (CBCM) program funded by the State of Hawaii, Department of Health’s Adult Mental Health Division (AMHD). Those individuals who are suspected of having a severe and persistent mental illness are referred to the Interim Case Management Program-Brief Services which are overseen by Guest Advocate for assessment and to arrange for eligibility assessment by AMHD. Case Management services are provided, only after the individualized assessments and service plans are completed. This ensures that the goals for each client are realistic, meaningful for the client, and measurable. Case Managers at the Shelter assist clients with re-integrating into community by helping them develop skills and knowledge that increase their self-sufficiently, and provide them with the means and access to the things they need to achieve it.
Employment Services
Health Services
Outreach Program
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Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our mission is to prevent and end homelessness in Hawaii. Since 1978 when IHS was founded, the organization has established itself as being the leader in our category, offering comprehensive social services to homeless individuals throughout Oahu. In its development and growth as one of Hawaii’s largest non-profit organizations, we are now looking to become more engaged in policy and advocacy, working to prevent homelessness in the State of Hawaii, as well as protecting their rights so that every homeless person has the opportunity to become successfully reintroduced back into our local economy and society.
Additionally, IHS is looking to become a more creative and innovative non-profit in order to end and prevent homelessness. For instance, the organization is working with new industries and sectors (ex: agriculture) in order to offer new job and employment training programs, provide healthier, locally produced food to our guests, and growing new relationships with community members.
Lastly, IHS is looking to expand its reach into new audience groups through new communication strategies. The organization recognizes that general public perception is negative. However, the organization itself has achieved significant positive results that have not been communicated externally. Through new media relations, community outreach to new groups and organizations, and through message-rebranding, IHS will reach an entirely new audience and begin to build a new, long-term donor base.
What are the organization's key strategies for making this happen?
In order to accomplish our 2014 development goals, IHS is adopting a “Path to Purchase” strategy often used in traditional corporate sales/marketing campaigns to change current public perception about homelessness. This cause-marketing campaign may be broken down as follows:
Awareness Engagement Results
Awareness: Generating consistent awareness about homeless issues in Hawaii causes an emotional connection, opinion, and response. We aim to have at least one major media hit per month relevant to existing issues related to homelessness. Communication channels to generate awareness include:
• HELP cards;
• New and improved media/press kit;
• Weekly blog content aligning with current events, as well as humanizing our organization’s services;
• Daily social media content that extends our reach and drives online traffic to the IHS website;
• Continue our quarterly newsletters with a new ask;
• Execute new major events for public exposure;
• Community-based outreach (Rotary Clubs, Chambers of Commerce, $-driven organizations);
• Donor-based outreach (existing business donors & new corporate/private donors).
Engagement: After becoming aware of homeless issues, Hawaii’s general public will engage with our organization through various roles – support through volunteering, in-kind donations, assisting homeless individuals to engage in our services, and through financial contributions.
Results:
A. Corollary data to a successful development strategy:
• Increased amount of volunteers and volunteer hours;
• Increased support through in-kind donations;
• Increased amount of homeless individuals being helped;
• Demonstration of the organization’s creative and strategic edge, while maintaining true to its vision, mission, and core-values.
B. Direct data to a successful development strategy:
• Increased list of corporate sponsors/donors ;
• Increased amount of inquiries and offers to apply for new grants and foundations;
• An improved and diversified income portfolio.
What are the organization's capabilities for doing this?
In order to properly execute its mission, vision and development goals for 2014, IHS has invested in new personnel resources with the talent and expertise to build out and execute the above mentioned strategies. Additionally, the organization has produced new results, trends and data that will compliment its communication efforts. With the support of IHS personnel, as well as Board Directors and key partner agencies, IHS is fully capable able of developing and executing its 2014 goals.
What have they accomplished so far and what's next?
Thus far, IHS has already begun implementing its path to purchase strategy in January 2014. The organization has analyzed and produced new results that are communicable to new target audiences, specifically the private sector. The organization has tested these communications and message strategies in its first wave of various marketing materials, letters and appeals. IHS has already begun executing its blog, social media, major monthly media stories, and has seen positive results that include new donors, grant opportunities, and new volunteer individuals and groups. And lastly, IHS is seeing better results in terms of cost-effective spending on case management, new opportunities related to agricultural development as a means to help solve homelessness, and a better brand image amongst the community.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Ihs the Institute for Human Services Inc
Board of directorsas of 06/07/2016
Mr. Curt Nakamura
Topa Financial Center
Kelli Abe Trifonovitch
University of Hawaii
Christopher J. Benjamin
Alexander & Baldwin
Walter B Brownridge
St. Andrew’s Cathedral
Sharon M. Crofts
Bank of Hawaii
Roberta “Bert” Du Teil
Ian Fitz-Patrick
Merrill Lynch
Kenneth C. Hansen
The Queen’s Medical Center
Jayson Harper
Hawaii Civic Beat
Stacey C.G. Hee
Michael T. Jones
D.R. Horton-Schuler Division
Kenneth W.K. Kan
Outrigger Enterprises Group
Nani Medeiros
Hawaii Primary Care Association
Bruce M. Nakaoka
Tradewind Capital Group, Inc.
Ku’uhaku Park
‘Oni Malie, LLC
Curtis K Saiki
First Hawaiian Bank
Frank B. Smith
Aloha Resources, Inc.
K. James Steiner
Steiner Family, Ltd.
Sean G Tadaki
Commercial Asset Advisors
Barbara Tom
Lynne T. Unemori
Hawaiian Electric Company, Inc.
Aileen Utterdyke
Pacific Historic Parks
Terrence Watanabe
St. Theresa Church
Sylvia Yuen
UH - Family Center
Ed Hope
Mike James
Denise Konan
Carri Morgan
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes