aka CHC   |   Kalamazoo, MI   |
GuideStar Charity Check


EIN: 38-1961500


Misson: We strive to strengthen our community by helping children, families, and adults heal from the trauma of abuse, addiction, and behavioral and mental health disorders. Vision: We believe that reaching out to our community with prevention, intervention, and treatment services, is an effective, equitable way to deliver care, information, and support to those in need.

Ruling year info


Interim CEO

Alisa Otto

Main address

2615 Stadium Dr

Kalamazoo, MI 49008 USA

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Subject area info

In-patient medical care

Mental health care

Substance abuse prevention

Substance abuse treatment

Public health

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Population served info




Non-adult children


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NTEE code info

Alcohol, Drug and Substance Abuse, Dependency Prevention and Treatment (F20)

Mental Health Treatment (F30)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms


What we aim to solve

SOURCE: Self-reported by organization

Community Healing Centers is looking to expand the continuum of recovery services by adding medication assisted treatment (MAT). We currently offer medically supervised detoxification, inpatient substance use disorder treatment, outpatient substance use disorder treatment, sober living, and relapse prevention. We believe adding MAT will increase the success rate of clients going through treatment.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Healing

The Community Healing Centers major operating programs include:

Medically Assisted Detoxification
Residential drug and alcohol treatment services
Outpatient drug and alcohol treatment services
Adolescent behavioral health services
Adult behavioral health services
Infant mental health services
Children's advocacy services
Case management
In-school behavioral health services
Afterschool prevention
Resource navigation and crisis management
Recovery homes

Population(s) Served

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Community Healing Centers would like to add medication assisted treatment during calendar year 2023.

Community Healing Centers partners with other agencies in Kalamazoo to be leaders in diversity, equity, inclusion, and justice. All staff and board members regularly attend workshops that provides the tools to accomplish work in this space and have an impact in the community.

We have obtained funding that is required to move this work forward. We also have staff and board members that are aligned with completing this work.

We have established 2 committees that are active in the community being better in this space. We have hired a facilitator to assist in moving the agency forward and in an impactful way. All workshops and trainings are hands on work that helps everyone grow in this space and have the ability to have impact.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, Identify barriers to treatment

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time


Fiscal year: Oct 01 - Sep 30

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2022 info

SOURCE: IRS Form 990


Average of 1.14 over 10 years

Months of cash in 2022 info

SOURCE: IRS Form 990


Average of 0.9 over 10 years

Fringe rate in 2022 info

SOURCE: IRS Form 990


Average of 16% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

SOURCE: IRS Form 990


Revenue & expenses

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Oct 01 - Sep 30

SOURCE: IRS Form 990 info

This snapshot of COMMUNITY HEALING CENTERS’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

Created in partnership with

Business model indicators

Profitability info 2018 2019 2020 2021 2022
Unrestricted surplus (deficit) before depreciation -$94,616 $22,878 -$278,529 $1,443,544 $261,256
As % of expenses -1.5% 0.4% -4.4% 23.3% 3.8%
Unrestricted surplus (deficit) after depreciation -$270,898 -$133,533 -$436,288 $1,279,613 $87,184
As % of expenses -4.1% -2.1% -6.7% 20.1% 1.2%
Revenue composition info
Total revenue (unrestricted & restricted) $6,453,787 $6,325,499 $6,170,382 $7,848,813 $7,217,128
Total revenue, % change over prior year 5.7% -2.0% -2.5% 27.2% -8.0%
Program services revenue 49.6% 40.6% 36.6% 31.0% 31.0%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.0% 0.0% 0.0% 0.0% 0.0%
Government grants 31.9% 41.4% 37.3% 50.7% 30.3%
All other grants and contributions 18.2% 17.7% 25.1% 18.2% 38.7%
Other revenue 0.3% 0.4% 0.9% 0.1% 0.0%
Expense composition info
Total expenses before depreciation $6,408,595 $6,338,986 $6,336,179 $6,190,791 $6,829,842
Total expenses, % change over prior year 2.4% -1.1% 0.0% -2.3% 10.3%
Personnel 75.4% 74.9% 79.0% 79.4% 75.3%
Professional fees 3.3% 4.3% 2.6% 3.0% 2.6%
Occupancy 4.2% 4.7% 4.6% 4.6% 4.8%
Interest 0.4% 0.3% 0.3% 0.2% 0.1%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 16.7% 15.7% 13.5% 12.8% 17.2%
Full cost components (estimated) info 2018 2019 2020 2021 2022
Total expenses (after depreciation) $6,584,877 $6,495,397 $6,493,938 $6,354,722 $7,003,914
One month of savings $534,050 $528,249 $528,015 $515,899 $569,154
Debt principal payment $111,191 $0 $0 $1,153,131 $45,386
Fixed asset additions $0 $0 $0 $0 $252,378
Total full costs (estimated) $7,230,118 $7,023,646 $7,021,953 $8,023,752 $7,870,832

Capital structure indicators

Liquidity info 2018 2019 2020 2021 2022
Months of cash 0.3 0.6 1.8 1.7 1.7
Months of cash and investments 0.6 0.9 2.1 2.1 2.0
Months of estimated liquid unrestricted net assets -0.4 -0.3 0.7 1.3 1.1
Balance sheet composition info 2018 2019 2020 2021 2022
Cash $174,809 $300,128 $959,818 $884,964 $961,406
Investments $171,888 $164,921 $162,043 $216,594 $161,604
Receivables $591,965 $538,601 $490,456 $558,781 $698,632
Gross land, buildings, equipment (LBE) $3,658,823 $3,666,434 $3,676,653 $3,617,303 $3,841,304
Accumulated depreciation (as a % of LBE) 56.3% 60.5% 64.6% 68.3% 68.1%
Liabilities (as a % of assets) 44.5% 48.7% 67.7% 17.3% 16.6%
Unrestricted net assets $941,030 $807,497 $371,209 $1,650,822 $1,738,006
Temporarily restricted net assets $336,661 $307,263 N/A N/A N/A
Permanently restricted net assets $171,888 $164,921 N/A N/A N/A
Total restricted net assets $508,549 $472,184 $584,916 $834,074 $924,985
Total net assets $1,449,579 $1,279,681 $956,125 $2,484,896 $2,662,991

Key data checks

Key data checks info 2018 2019 2020 2021 2022
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Letter of Determination is not available for this organization
Form 1023/1024 is not available for this organization

Interim CEO

Alisa Otto

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization


Highest paid employees

SOURCE: IRS Form 990

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Compensation data
Download up to 5 most recent years of highest paid employee data for this organization


Board of directors
as of 03/20/2024
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board chair

Lori Foor

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/20/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data


No data

Equity strategies

Last updated: 03/20/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending

Professional fundraisers

Fiscal year ending

SOURCE: IRS Form 990 Schedule G

Solicitation activities
Gross receipts from fundraising
Retained by organization
Paid to fundraiser