DEAF-HEARING COMMUNICATION CENTRE INC
Communication-Education-Advocacy
DEAF-HEARING COMMUNICATION CENTRE INC
EIN: 23-7407560
as of December 2022
as of December 12, 2022
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
Clear, transparent communication makes for stronger communities and our mission drives us to fill the gaps in communication and services for the Deaf, hard of hearing and DeafBlind communities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Interpreting Services
DHCC is familiar with the communication needs of the Deaf consumer and uses its processes to determine which interpreter has the skill to work most effectively with a particular Deaf person.
DHCC works to fill assignments with a qualified interpreter at all of the either onsite or remote (video remote interpreting) assignments. DHCC has an excellent reputation in the community and has experience providing interpreters in all types of situations. Our sign language interpreters are thoroughly screened prior to working with our customers.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of grants received
This metric is no longer tracked.Totals By Year
Population(s) Served
People with hearing impairments
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Total dollars received in contributions
This metric is no longer tracked.Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
2021 includes forgiveness of PPP loan
Number of students in ASL programs
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Classes switched to Zoom in the spring of 2020
Number of clients served by community programs
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
COVID resulted in many public programs being cancelled. However, COVID oriented programs, while serving less people, served them in a deeper way.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We exist to make our region more inclusive. We work to facilitate communication in the lives of the Deaf, hard of hearing, DeafBlind and their families, friends, schools, employers and service providers.
We advocate and educate to promote understanding and connection between the various cultures we serve so that all of the people of our community can reap the rewards that come from the complete self-actualization of every human being.
What are the organization's key strategies for making this happen?
DHCC works directly with our customers and also with consumer organizations and service providers. We work closely with the Pennsylvania Chapter of Hearing Loss Association of America (HLA-PA), to advocate for services and share information. For example, a member of HLA participates in our sensitivity training sessions to explain first hand about the impact of hearing loss on a hard of hearing person. DHCC also assists the Pennsylvania Society for the Advancement of the Deaf (PSAD) by sharing information and promoting their issues. For example, DHCC continues to play an essential role as we provide staff resources, supplies, and expertise to minimize the effect of the closing of a nursing home/assisted living facility for Deaf and Deaf-blind individuals.
We refer consumers to PAHrtners, (formerly the Deaf Services Center (DSC)) and work with them on various advocacy efforts. We work in partnership with the Pennsylvania School for the Deaf (PSD) and other organizations to coordinate sign language classes at their location.
DHCC works closely with the interpreter community. We have an advisory committee that monitors our Interpreter Referral Department and brings us feedback from the interpreters. This committee is a unique collaboration and has helped us develop and revise policies and procedures to improve services and our working relationship with interpreters. DHCC is a recognized Certification Maintenance Program (CMP) under the Registry of Interpreters for the Deaf (RID), which allows us to assist organizations and interpreters to obtain Continuing Education Units (CEUs).
What are the organization's capabilities for doing this?
Since 1972, DHCC has provided specialized services, which include: Sign Language Interpreting Services, Real-Time Captioning Services, Information and Referral, Advocacy, Community Outreach, Sign Language Classes, Sensitivity Training, and Workshops. These services are provided to Deaf, hard of hearing, DeafBlind, and hearing individuals of all ages, faiths, races, cultures and socioeconomic backgrounds. DHCC does not discriminate according to race, age, religion, gender, disability or sexual orientation. There is a high demand for communication access and we continually work to distinguish ourselves from the competition. DHCC recruits the most qualified interpreters and we are the only service in the area that hires independent evaluators to screen the interpreters' skills. We also have an in-person job interview and check references. We are continually recruiting new interpreters. We expect all of our pre-certified interpreters to become nationally certified within two years of passing our screening. We have been very successful and 95% of our interpreters are certified and registered in Pennsylvania to comply with the Interpreters Services Act.
DHCC is the only interpreter referral service with an advisory committee comprised of hearing and Deaf interpreters. We rely on their input to improve our services and the quality of our subcontracted interpreters
What have they accomplished so far and what's next?
DHCC recently reached an important milestone: over one million hours of interpretive services rendered to our community.
While DHCC has experienced extraordinary success to date, a new strategic plan has been approved by the Board of Directors which charts a path to a future where technology will continue to have an ever-increasing impact on our clients. That technology will eventually fill some of the needs that are currently met through interpretation services. Correspondingly, there is an increased focus on gaps which have been identified in the life path of our clients. For example, while hard skills for the workplace are commonly taught, the soft skills of workplace culture rarely are addressed. DHCC is developing programs in order to take an active role in the life of a young Deaf, hard of hearing or DeafBlind person. The goal is to bridge the gap between school and the workplace by teaching important skills which often come organically to members of the hearing community, but less so to the Deaf, hard of hearing and DeafBlind.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Case management notes, Constituent (client or resident, etc.) advisory committees,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The need for confidentiality in many of our programs inhibits data collection,
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2020 info
15.71
Months of cash in 2020 info
3.4
Fringe rate in 2020 info
13%
Funding sources info
Assets & liabilities info
DEAF-HEARING COMMUNICATION CENTRE INC
Revenue & expensesFiscal Year: Jul 01 - Jun 30
SOURCE: IRS Form 990
DEAF-HEARING COMMUNICATION CENTRE INC
Balance sheetFiscal Year: Jul 01 - Jun 30
SOURCE: IRS Form 990
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
SOURCE: IRS Form 990
This snapshot of DEAF-HEARING COMMUNICATION CENTRE INC’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $116,060 | $233,253 | $347,226 | $230,872 | -$36,051 |
As % of expenses | 2.1% | 4.2% | 5.6% | 3.8% | -0.7% |
Unrestricted surplus (deficit) after depreciation | $79,444 | $197,457 | $310,779 | $208,827 | -$58,654 |
As % of expenses | 1.5% | 3.5% | 5.0% | 3.4% | -1.2% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $5,535,698 | $5,838,310 | $6,578,217 | $6,289,182 | $5,044,526 |
Total revenue, % change over prior year | 5.4% | 5.5% | 12.7% | -4.4% | -19.8% |
Program services revenue | 100.6% | 97.7% | 99.6% | 99.1% | 94.4% |
Membership dues | 0.1% | 0.1% | 0.1% | 0.1% | 0.5% |
Investment income | -0.4% | 0.9% | 0.7% | 0.8% | 1.1% |
Government grants | 0.0% | 0.0% | 0.0% | 0.0% | 3.5% |
All other grants and contributions | 0.2% | 1.1% | 0.2% | 0.2% | 1.2% |
Other revenue | -0.5% | 0.3% | -0.6% | -0.2% | -0.7% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $5,442,059 | $5,606,057 | $6,231,281 | $6,057,422 | $5,057,716 |
Total expenses, % change over prior year | 8.3% | 3.0% | 11.2% | -2.8% | -16.5% |
Personnel | 15.0% | 14.7% | 14.2% | 16.0% | 21.4% |
Professional fees | 79.5% | 79.8% | 81.3% | 79.1% | 73.0% |
Occupancy | 1.1% | 1.1% | 1.0% | 1.0% | 1.0% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 4.4% | 4.4% | 3.6% | 3.8% | 4.6% |
Full cost components (estimated) info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $5,478,675 | $5,641,853 | $6,267,728 | $6,079,467 | $5,080,319 |
One month of savings | $453,505 | $467,171 | $519,273 | $504,785 | $421,476 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $59,049 | $0 | $0 | $0 | $43,021 |
Total full costs (estimated) | $5,991,229 | $6,109,024 | $6,787,001 | $6,584,252 | $5,544,816 |
Capital structure indicators
Liquidity info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Months of cash | 1.6 | 1.9 | 2.1 | 2.4 | 3.4 |
Months of cash and investments | 3.0 | 3.5 | 3.6 | 4.1 | 5.6 |
Months of estimated liquid unrestricted net assets | 4.3 | 4.7 | 4.8 | 5.4 | 6.3 |
Balance sheet composition info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Cash | $713,754 | $909,466 | $1,115,626 | $1,200,917 | $1,444,348 |
Investments | $640,579 | $716,052 | $732,365 | $858,638 | $922,886 |
Receivables | $636,717 | $568,224 | $1,090,011 | $974,218 | $337,310 |
Gross land, buildings, equipment (LBE) | $239,848 | $248,062 | $253,699 | $271,570 | $314,591 |
Accumulated depreciation (as a % of LBE) | 56.7% | 69.2% | 79.2% | 82.1% | 78.1% |
Liabilities (as a % of assets) | 2.1% | 2.0% | 15.6% | 12.4% | 5.9% |
Unrestricted net assets | $2,059,157 | $2,256,614 | $2,567,393 | $2,776,220 | $2,717,566 |
Temporarily restricted net assets | $7,475 | $6,475 | $6,185 | $9,197 | N/A |
Permanently restricted net assets | $0 | $0 | $0 | $0 | N/A |
Total restricted net assets | $7,475 | $6,475 | $6,185 | $9,197 | $23,491 |
Total net assets | $2,066,632 | $2,263,089 | $2,573,578 | $2,785,417 | $2,741,057 |
Key data checks
Key data checks info | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
Executive Director
Neil McDevitt
Number of employees
Source: IRS Form 990
DEAF-HEARING COMMUNICATION CENTRE INC
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
DEAF-HEARING COMMUNICATION CENTRE INC
Highest paid employeesSOURCE: IRS Form 990
Compensation data
DEAF-HEARING COMMUNICATION CENTRE INC
Board of directorsas of 01/19/2023
Board of directors data
Joseph Riggio
Sr. Director of Advancement RIT/NTID
Todd Miller
Boeing
Tammy Vondra
Accounting Professional
Patricia Pomroy
Retired Nonprofit Executive
Marsha Miceli
Retired Education Administrator
Richard Budney, Jr.
Attorney
Karen Leslie-Henry
Outreach & Administration-PA School for the Deaf
Charles McFadden
CTO-Communication Services for the Deaf
Sara Nović
Author
Christina Satterly
Owner-Wake Coffee
Ibukun Odunlami
Analyst-PNC Bank
Maribeth Emmons
Deaf Interpreter
Jessica Harnly
Interpreter
Hannah Jo Mounty-Weinstock
Sr. Project Coordinator-Seer Interactive
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 06/21/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.