Service Program for Older People, Inc.
because emotional well-being is important at every age
Service Program for Older People, Inc.
EIN: 13-2947616
Programs and results
Reports and documents
Download annual reportsWhat we aim to solve
At SPOP we believe that mental health and emotional well-being are important at every age. We believe that mental health is an essential piece of one's overall health, and that all New Yorkers should have access to affordable and accessible mental health care offered in an environment that is free of stigma and judgment.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Behavioral Health Clinic & Community-Based Behavioral Care
The clinic provides affordable comprehensive behavioral health care for adults age 55 and older. We offer assessments, short- and long-term psychotherapy, psychiatric services, linkages to other supports, and specialized treatment for substance use disorders or caregiver distress. The clinic offers appointments in the home for disabled clients and at satellite offices throughout Manhattan and Downtown Brooklyn.
Treatment is available in English, Spanish, Cantonese, and other languages
Bereavement Support
The loss of a loved one can be traumatic at any age. Bereavement can leave one lonely, depressed, unbalanced, and uncertain. With the right mix of therapy and support, however, there are ways to get through the trauma of loss.
Through the Bereavement Support Program, SPOP provides bereaved individuals emotional support and understanding through support groups and one-on-one counseling.
Experience has shown that one of the best ways to find comfort is through speaking with and learning from others who have gone through a similar experience. SPOP's bereavement support groups are led by peer volunteers who are trained and supervised by our staff. Attendees meet weekly to discuss bereavement issues and provide mutual assistance.
Personalized Recovery Oriented Services
SPOP is home to New York State’s only Personalized Recovery Oriented Services (PROS) program exclusively for adults 55 and older. The program provides life skills training for adults with serious mental illness.
PROS is designed to promote:
•Recovery and rehabilitation
•Health and wellness
•Achievement of life goals
•Successful management of symptoms
•Independent living and integration into the community
The program includes:
•Identification and work toward individual goals
•An extensive schedule of classes and programs designed to help adults achieve fulfilling and independent lives
•Life skills training
•Support to encourage connections with family and friends
•Intensive rehabilitation at moments of personal change such as a move, loss of a family member, or recovery from an illness
•Therapy and medication management
•Exercise and outdoor activities
•Nutritious meals and snacks
The PROS program is licensed by the New York State Office of Mental Health and offered Monday through Friday from 9am to 5pm. SPOP is located on the Upper West Side of Manhattan.
Training and Consulting Services
SPOP provides training and consulting services in aging and behavioral health for staff and volunteers at agencies throughout the Metropolitan New York region.
Our presentations reflect decades of experience in the field and are designed to give program staff the skills to recognize symptoms of mental illness; handle a challenging situation in the workplace; and make a referral.
Training topics include:
Hiding in Plain Sight: Substance Use in Older Adults
Identifying Mental Illness in Older Adults
Loss and Bereavement
Recognizing and Working with Suicidality in Older Adults
Working with Clients with Challenging Behaviors
Addressing the Mental Health Needs of Formerly Incarcerated Older Adults
Where we work
Awards
Deirdre Johnston Award for Excellence and Innovation in Geriatric Mental Health Outreach Services 2009
Geriatric Mental Health Foundation & American Association for Geriatric Psychiatry
Bronze Achievement Award 2004
American Psychiatric Association
Community Gold Award 2017
American Psychiatric Association
Affiliations & memberships
Joan H. Tisch Community Health Prize 2018
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Gender and sexual identity, Social and economic status, Work status and occupations
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We provide individual and group therapy for older adults, assessments, and psychoeducational outreach workshops.
Number of clinic sites
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Older adults, Economically disadvantaged people
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We partner with senior centers and other facilities throughout Manhattan and Downtown Brooklyn to offer comprehensive service at community-based clinic satellite offices.
Number of therapy hours provided to clients
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Older adults, Heterosexuals, LGBTQ people, Economically disadvantaged people
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We offer individual and group therapy, psychiatric services, assessments and screening, and medication management. We offer services via telehealth and in person at our offices and 19 satellite sites
Number of clinic visits provided
This metric is no longer tracked.Totals By Year
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients who report general satisfaction with their services
This metric is no longer tracked.Totals By Year
Population(s) Served
Heterosexuals, LGBTQ people, Economically disadvantaged people, Retired people, Older adults
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of clients who report adequate participation in their own treatment
This metric is no longer tracked.Totals By Year
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Total number of counseling sessions performed
This metric is no longer tracked.Totals By Year
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Hours of support group services offered
This metric is no longer tracked.Totals By Year
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of support groups offered
This metric is no longer tracked.Totals By Year
Related Program
Behavioral Health Clinic & Community-Based Behavioral Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
SPOP's goal is to provide high quality, accessible, and affordable mental health care to older adults living in the community. Older adults can face multiple barriers to mental health treatment: medical providers often overlook symptoms of depression or anxiety; the stigma associated with mental illness can be a significant obstacle; physical disabilities may make it impossible to keep appointments; or challenges of language difference can be daunting. We seek to remove these barriers and reach New York's most vulnerable residents: older adults who are low-income, have chronic or age-related medical conditions in addition to mental illness, and/or are homebound due to disability or illness.
What are the organization's key strategies for making this happen?
SPOP achieves its goals by providing mental health care and support services, specialized substance abuse treatment (for co-occuring substance use disorders), home visits to adults who are homebound due to illness or disability, free bereavement support, a recovery-oriented, skills-based program for adults with serious and persistent mental illness, and professional on-site training for other agencies and service providers. We offer culturally-sensitive counseling in Spanish, Cantonese, and other languages.
SPOP recognizes that the interplay between physical health and mental illness is important, particularly among older adults. Depression, anxiety, and other mental health disorders can be associated with medical conditions; mental illness, when untreated, can lead to a rapid decline in physical health and increased risk of hospitalization. We provide basic physical health services including wellness screenings, medication management, and monitoring of chronic medical conditions.
What are the organization's capabilities for doing this?
SPOP has provided mental health services to older adults since 1972 and pioneered many of the “best practices" followed at other agencies nationwide, including culturally sensitive treatment, strategies to address cultural and social stigmas associated with mental illness, training and education in the field, strategic partnerships with medical and social service providers, specialized substance abuse treatment, and homebound care. Today it is the region's leading provider of long-term mental health treatment for homebound adults and the only agency in New York City dedicated entirely and exclusively to mental health care for age 55 and older. SPOP's Clinic is licensed by the New York State Office of Mental Health. Our Clinic staff includes licensed clinical social workers, psychiatrists, a psychiatric nurse practitioner, and psychiatrists.
What have they accomplished so far and what's next?
SPOP has provided mental health treatment and support services to thousands of older New Yorkers over the past 45 years. SPOP is the recipient of the 2016-17 COMMUNITY GOLD ACHIEVEMENT AWARD from the American Psychiatric Association in recognition of its national leadership mental health care.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
Financial documents
Download audited financialsRevenue vs. expenses: breakdown
Liquidity in 2023 info
2.22
Months of cash in 2023 info
9
Fringe rate in 2023 info
21%
Funding sources info
Assets & liabilities info
Financial data
Service Program for Older People, Inc.
Revenue & expensesFiscal Year: Jul 01 - Jun 30
Service Program for Older People, Inc.
Balance sheetFiscal Year: Jul 01 - Jun 30
The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.
Fiscal Year: Jul 01 - Jun 30
This snapshot of Service Program for Older People, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.
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Business model indicators
Profitability info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Unrestricted surplus (deficit) before depreciation | $26,436 | $754,515 | $1,607,385 | $521,366 | $692,339 |
As % of expenses | 0.6% | 16.5% | 32.9% | 10.0% | 11.6% |
Unrestricted surplus (deficit) after depreciation | $17,829 | $753,358 | $1,593,497 | $507,291 | $676,211 |
As % of expenses | 0.4% | 16.4% | 32.5% | 9.7% | 11.3% |
Revenue composition info | |||||
---|---|---|---|---|---|
Total revenue (unrestricted & restricted) | $4,593,190 | $5,716,555 | $6,250,329 | $5,776,585 | $6,507,091 |
Total revenue, % change over prior year | 7.5% | 24.5% | 9.3% | -7.6% | 12.6% |
Program services revenue | 44.1% | 35.5% | 37.7% | 41.1% | 38.1% |
Membership dues | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Investment income | 0.4% | 0.5% | 0.2% | 0.1% | 0.8% |
Government grants | 41.0% | 40.2% | 45.6% | 45.9% | 49.9% |
All other grants and contributions | 14.4% | 23.5% | 16.4% | 12.9% | 8.7% |
Other revenue | 0.1% | 0.4% | 0.1% | 0.0% | 2.5% |
Expense composition info | |||||
---|---|---|---|---|---|
Total expenses before depreciation | $4,642,742 | $4,580,460 | $4,882,944 | $5,195,535 | $5,962,263 |
Total expenses, % change over prior year | 1.6% | -1.3% | 6.6% | 6.4% | 14.8% |
Personnel | 74.2% | 75.7% | 78.3% | 76.7% | 78.7% |
Professional fees | 1.6% | 5.4% | 3.7% | 4.4% | 5.7% |
Occupancy | 10.8% | 10.9% | 9.8% | 9.4% | 8.8% |
Interest | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
Pass-through | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
All other expenses | 13.5% | 8.0% | 8.2% | 9.4% | 6.7% |
Full cost components (estimated) info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Total expenses (after depreciation) | $4,651,349 | $4,581,617 | $4,896,832 | $5,209,610 | $5,978,391 |
One month of savings | $386,895 | $381,705 | $406,912 | $432,961 | $496,855 |
Debt principal payment | $0 | $0 | $0 | $0 | $0 |
Fixed asset additions | $0 | $55,552 | $0 | $0 | $0 |
Total full costs (estimated) | $5,038,244 | $5,018,874 | $5,303,744 | $5,642,571 | $6,475,246 |
Capital structure indicators
Liquidity info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Months of cash | 2.9 | 7.4 | 8.9 | 9.0 | 9.0 |
Months of cash and investments | 2.9 | 7.4 | 8.9 | 9.5 | 9.6 |
Months of estimated liquid unrestricted net assets | 3.5 | 5.4 | 9.0 | 9.7 | 9.8 |
Balance sheet composition info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Cash | $1,109,413 | $2,835,232 | $3,608,201 | $3,888,032 | $4,485,513 |
Investments | $0 | $0 | $0 | $222,374 | $274,323 |
Receivables | $558,147 | $582,537 | $477,992 | $695,381 | $732,587 |
Gross land, buildings, equipment (LBE) | $710,225 | $765,777 | $765,777 | $774,736 | $778,142 |
Accumulated depreciation (as a % of LBE) | 100.0% | 92.9% | 94.7% | 95.4% | 97.1% |
Liabilities (as a % of assets) | 20.0% | 27.6% | 7.1% | 9.3% | 31.8% |
Unrestricted net assets | $1,362,947 | $2,116,305 | $3,709,802 | $4,217,093 | $4,893,304 |
Temporarily restricted net assets | $158,420 | N/A | N/A | N/A | N/A |
Permanently restricted net assets | $0 | N/A | N/A | N/A | N/A |
Total restricted net assets | $158,420 | $540,000 | $300,000 | $327,000 | $237,500 |
Total net assets | $1,521,367 | $2,656,305 | $4,009,802 | $4,544,093 | $5,130,804 |
Key data checks
Key data checks info | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|
Material data errors | No | No | No | No | No |
Operations
The people, governance practices, and partners that make the organization tick.
Documents
CEO
Ms. Catherine Thurston LCSW
Catherine Thurston, LCSW, was appointed Chief Executive Officer of Service Program for Older People (SPOP) in July 2024, having previously served as Chief Program Officer for eight years. She has over 35 years of experience in gerontological social work, including serving as Chief Services Officer at SAGE/Service & Advocacy for GLBT Elders and as Director of Alzheimer’s Programs at the Cobble Hill Health Center. Catherine has published in the areas of Dementia and Long-term care, and LGBT Aging, and has sat on the New York State Caregiving Coalition, AARP’s Caregiving Committee and the American Society on Aging’s LGBT Aging Network. She has served as Adjunct Faculty at the Silberman School of Social Work at Hunter College since 2016. She received her Masters of Social Work from Hunter College School of Social Work.
Number of employees
Source: IRS Form 990
Service Program for Older People, Inc.
Officers, directors, trustees, and key employeesSOURCE: IRS Form 990
Compensation data
Service Program for Older People, Inc.
Highest paid employeesSOURCE: IRS Form 990
Compensation data
Service Program for Older People, Inc.
Board of directorsas of 08/15/2024
Board of directors data
Ms. Meaghan Atkinson
Amazon
Term: 2022 - 2025
Patricia A Caldwell
Gordian Group
Lois F Akner
Psychotherapist
Meaghan L Atkinson
Johns Hopkins Univeristy
Carolyn K McCandless
Attorney
Dennis McGettigan
Gordian Group
Annie Cloke
CapView Strategies
Carolyn McCandless
Retired
Brooke Kenny
Pricewaterhouse Coopers
Scott Preiss
CUSIP Global Services
Laura Wade West
Amazon
Jillian Berman
Davis, Polk
Michael Chen
Mizuho Securities
Zhannah Kandel
Emigrant Bank
Aviva Lipkin
Pacific Coast Bankers' Bank
Krista White
Hospital for Special Surgery
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 04/06/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.