Great Bay Services champions a world where people focus on and embrace others' abilities rather than their disabilities.

Dover, NH   |
GuideStar Charity Check


EIN: 02-0242389


Great Bay Services empowers adults with intellectual, developmental disabilities and autism ​to fulfill their lives’ potential as valued members of the communities we serve. "​Great Bay Services champions a world where people focus on and embrace others' abilities rather than their disabilities."

Ruling year info


Executive Director

Pamela A Lowy

Main address

23 Cataract Ave Suite 1

Dover, NH 03820 USA

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Subject area info

Special population support

Developmental disability services

Population served info

People with physical disabilities

People with intellectual disabilities

People with learning disabilities

People with other disabilities

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Developmentally Disabled Services/Centers (P82)

IRS subsection

501(c)(3) Public Charity

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Tax forms




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What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Integration Services

Great Bay Services enhances the lives of the adults with intellectual & developmental disabilities whom it serves: at home, at work, in recreation, and in pursuing goals of personal growth.

Population(s) Served
People with intellectual disabilities
People with learning disabilities
People with other disabilities
People with physical disabilities

Where we work


Outstanding Volunteer Team: Great Bay Services 2021

Volunteer Maine-ME Commission for Community Service

Affiliations & memberships

ANCOR 2022

MACSP 2022

NADSP 2022

PPN 2022

NH Center for Nonprofits 2022

Maine Association of Nonprofits 2022

Maine Association for Community Service Providers 2022

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Adults with intellectual and developmental disabilities and autism.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Based on feedback from those we serve we recently promoted several staff to senior positions enabling our programs to become more robust, particularly in the areas of volunteerism, creative expression, and athletics.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The individuals we serve are both our community members and our customers soliciting feedback from them and implementing that feedback in a quick and visible way has given rise to increased unsolicited feedback whereby they are cocreators of our programming on an ongoing basis.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,


Fiscal year: Jul 01 - Jun 30
Financial documents
2021 Great Bay Services, Inc.
done  Yes, financials were audited by an independent accountant. info

Revenue vs. expenses:  breakdown

SOURCE: IRS Form 990 info
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.

Liquidity in 2020 info

SOURCE: IRS Form 990


Average of 3.98 over 10 years

Months of cash in 2020 info

SOURCE: IRS Form 990


Average of 1.6 over 10 years

Fringe rate in 2020 info

SOURCE: IRS Form 990


Average of 16% over 10 years

Funding sources info

Source: IRS Form 990

Assets & liabilities info

Source: IRS Form 990

Financial data

Source: IRS Form 990 info


Revenue & expenses

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

Fiscal year ending: cloud_download Download Data


Balance sheet

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

The balance sheet gives a snapshot of the financial health of an organization at a particular point in time. An organization's total assets should generally exceed its total liabilities, or it cannot survive long, but the types of assets and liabilities must also be considered. For instance, an organization's current assets (cash, receivables, securities, etc.) should be sufficient to cover its current liabilities (payables, deferred revenue, current year loan, and note payments). Otherwise, the organization may face solvency problems. On the other hand, an organization whose cash and equivalents greatly exceed its current liabilities might not be putting its money to best use.

Fiscal year ending: cloud_download Download Data


Financial trends analysis Glossary & formula definitions

Fiscal Year: Jul 01 - Jun 30

SOURCE: IRS Form 990

This snapshot of GREAT BAY SERVICES, Inc.’s financial trends applies Nonprofit Finance Fund® analysis to data hosted by GuideStar. While it highlights the data that matter most, remember that context is key – numbers only tell part of any story.

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Business model indicators

Profitability info 2016 2017 2018 2019 2020
Unrestricted surplus (deficit) before depreciation $888,326 -$1,073,164 -$328,256 $24,164 -$132,543
As % of expenses 29.4% -37.2% -12.3% 1.2% -6.9%
Unrestricted surplus (deficit) after depreciation $725,448 -$1,207,646 -$422,247 -$21,101 -$146,278
As % of expenses 22.8% -40.0% -15.3% -1.0% -7.6%
Revenue composition info
Total revenue (unrestricted & restricted) $3,951,177 $1,794,786 $2,041,688 $2,086,226 $1,761,564
Total revenue, % change over prior year 63.7% -54.6% 13.8% 2.2% -15.6%
Program services revenue 49.6% 93.8% 84.5% 91.8% 96.2%
Membership dues 0.0% 0.0% 0.0% 0.0% 0.0%
Investment income 0.5% 1.5% 0.6% 0.8% 0.5%
Government grants 0.0% 0.0% 0.0% 0.0% 0.5%
All other grants and contributions 4.0% 3.3% 4.1% 6.1% 2.9%
Other revenue 45.9% 1.4% 10.8% 1.3% 0.0%
Expense composition info
Total expenses before depreciation $3,018,406 $2,885,169 $2,665,775 $2,047,232 $1,907,136
Total expenses, % change over prior year 8.1% -4.4% -7.6% -23.2% -6.8%
Personnel 71.5% 69.1% 70.7% 73.1% 77.5%
Professional fees 2.8% 2.0% 1.5% 0.6% 0.0%
Occupancy 7.7% 9.3% 9.3% 8.5% 9.1%
Interest 1.0% 0.6% 0.1% 0.0% 0.0%
Pass-through 0.0% 0.0% 0.0% 0.0% 0.0%
All other expenses 17.0% 19.0% 18.4% 17.8% 13.3%
Full cost components (estimated) info 2016 2017 2018 2019 2020
Total expenses (after depreciation) $3,181,284 $3,019,651 $2,759,766 $2,092,497 $1,920,871
One month of savings $251,534 $240,431 $222,148 $170,603 $158,928
Debt principal payment $105,792 $18,319 $142,687 $0 $0
Fixed asset additions $0 $0 $0 $0 $0
Total full costs (estimated) $3,538,610 $3,278,401 $3,124,601 $2,263,100 $2,079,799

Capital structure indicators

Liquidity info 2016 2017 2018 2019 2020
Months of cash 6.0 0.2 0.3 1.7 2.7
Months of cash and investments 7.5 3.6 3.1 3.8 5.6
Months of estimated liquid unrestricted net assets 6.3 1.9 1.5 2.1 1.4
Balance sheet composition info 2016 2017 2018 2019 2020
Cash $1,516,710 $50,888 $76,067 $289,689 $426,324
Investments $358,023 $814,214 $609,526 $363,896 $469,185
Receivables $304,222 $170,033 $136,608 $140,478 $107,086
Gross land, buildings, equipment (LBE) $1,638,136 $1,612,576 $358,554 $358,036 $364,993
Accumulated depreciation (as a % of LBE) 62.9% 69.4% 82.0% 95.6% 97.5%
Liabilities (as a % of assets) 17.6% 27.6% 18.4% 12.8% 43.5%
Unrestricted net assets $2,024,086 $816,440 $394,193 $373,092 $226,814
Temporarily restricted net assets $8,383 $0 $0 $0 N/A
Permanently restricted net assets $357,908 $359,062 $359,062 $359,075 N/A
Total restricted net assets $366,291 $359,062 $359,062 $359,075 $363,889
Total net assets $2,390,377 $1,175,502 $753,255 $732,167 $590,703

Key data checks

Key data checks info 2016 2017 2018 2019 2020
Material data errors No No No No No


The people, governance practices, and partners that make the organization tick.

Form 1023/1024 is not available for this organization

Executive Director

Pamela A Lowy

Pam's relationship with Great Bay Services began when her brother David joined the Great Bay bowling team in 1979. David has participated in a wide variety of programming offered by Great Bay Services over the intervening years, and to this day enjoys Community Participation Services through their Dover office. Pam served on the Board of Trustees from 2015-2020 – first as Secretary and then as Vice-Chair – and brings with her to the role of Great Bay Services Executive Director a professional background in nonprofit management with a focus on finances, human resources, and operations. She is passionate about the community which Great Bay Services is a part of, and proud of the work which her colleagues do with commitment and compassion every day.

Number of employees

Source: IRS Form 990


Officers, directors, trustees, and key employees

SOURCE: IRS Form 990

Show data for fiscal year
Compensation data
Download up to 5 most recent years of officer and director compensation data for this organization

There are no highest paid employees recorded for this organization.


Board of directors
as of 01/20/2023
SOURCE: Self-reported by organization
Board of directors data
Download the most recent year of board of directors data for this organization
Board co-chair

Tony Anni


Term: 2021 - 2023

Board co-chair

Jud Knox

Retired - York Hospital CEO

Term: 2021 - 2023

Megan Callan

Southern Maine Agency on Aging

Tim Althof

Ret. Financial Management

Steve Holland

Ret. General Electric

Paul Kleinman

Bouchard, Kleinman and Wright

Maryanna Arsenault

HomeHealth Visiting Nurses

Pamela Buck

York County Shelter Programs

Irving Burday

CIO / technology leader

Tony Theille

Ret. Teacher

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/20/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Disability status
Person with a disability

Race & ethnicity

No data

Gender identity


Sexual orientation


Equity strategies

Last updated: 11/02/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.


Fiscal year ending
There are no fundraisers recorded for this organization.